Full-size fridge, microwave, dishwasher, coffee/tea maker

Reviews of Homewood Suites by Hilton Indianapolis Carmel

3 out of 5
Homewood Suites by Hilton Indianapolis Carmel
11355 North Meridian Street, Carmel, IN

Reviews

8.2

Very good

Rating 10 - Excellent. 456 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Katie

Liked: Staff & service, amenities
Fair property for the price. Staff were friendly at check in, easy to park and check in. Centrally located. Our room faced the highway and we heard road noise all night. Breakfast is standard hotel breakfast; my kids enjoyed the waffle maker. The property is not new; there are small things that would make it much nicer. The vinyl ottoman/table had stains on the sides that would have easily been wiped, the wallpaper was peeling off in the bathroom, the window had streaks running down them (not sure what it was) and the carpet had not been cleaned or vacuumed. Beds, bathroom and kitchen were clean. If in the area again would probably try a different hotel.
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Katie, thank you for being our guest and sharing your comments. We are disappointed that your family's stay did not exceed your expectations, but we appreciate you mentioning that you were pleased with most of our services. We value hearing from our guests as we are continually striving to improve our guest experience. Thank you for bringing the cleanliness concerns you encountered in your guest room to our attention. Be assured that we will be sharing your comments with our housekeeping leadership team, and we appreciate your patience. Although we understand your sentiment, we hope we will have the pleasure of welcoming you again whenever your travels bring you this way.Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 Good

Kathi

Stayed 2 nights in Mar 2024
Response from GM on Apr 15, 2024
Kathi, thank you for taking a moment to rate your experience! We are pleased to see that you enjoyed your recent visit. We appreciate your choice to stay with us at Homewood Suites by Hilton Indianapolis Carmel, and we hope to welcome you back again soon!Sincerely,The Homewood Suites Indianapolis Carmel Team

4/10 Poor

Laura

Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Dear Laura,Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. Thank you for choosing us for your visit, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 Good

Heather

Liked: Cleanliness, staff & service
Check in was quick
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Heather, it was a pleasure to welcome you to Homewood Suites by Hilton Indianapolis Carmel. Thank you for mentioning how much you enjoyed our friendly, efficient hospitality. Our thoughtful and devoted staff work hard to ensure we exceed expectations throughout every guest’s stay. Thank you for choosing us, and we hope to see you again soon.Sincerely,The Homewood Suites Indianapolis Carmel Team

4/10 Poor

Alyssa

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
My room was rather gross honestly. For $200 a night, you’d think the table would simply have been wiped down. The refillable lotion on the wall literally just fell out. The bathtub had so much patchwork done to the outside it looked as if it were painted by Picasso himself. The dishes that were included with the room were dirty. And there were dirty dishes in the dishwasher as well. The food wasn’t that great either. Truly not that good of an experience for the amount of money I had to spend.
Stayed 1 night in Mar 2024
Response from Manager on Mar 8, 2024
Dear Alyssa,Thank you for choosing to stay at our hotel. We are disappointed to read we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We believe that clean and fresh accommodations are essential for a comfortable stay, and we sincerely apologize for the oversights that occurred during the preparation of your room. We will take appropriate measures to ensure that such oversights do not happen again. We value you as a guest and hope that we will have the opportunity to restore your confidence in the future. Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 Okay

Cleve

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This needs another elevator more centrally located
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Cleve, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any inconvenience caused by the location of our elevators. We appreciate you sharing your insight and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 Good

Chantel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our room was nice but the dishes were not clean and something on the back of the bathroom door.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Chantel, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any cleanliness issues you encountered in your room. We will be addressing your comments with our housekeeping leadership team, and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Dear Michelle,Thank you for reviewing your stay at Homewood Suites by Hilton Indianapolis Carmel. Thank you for your nice remarks about our team. We delight in providing the best service possible, so we are happy to learn that our team members made you feel right at home. It is our goal to deliver this type of experience to every guest on every visit, and we will certainly share your kind comments with our entire staff. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Lindsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Lindsey, thank you so much for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. It was our pleasure having you with us and we hope to welcome you back again soon!Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 Good

Diane M

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and fresh.
Stayed 3 nights in Jan 2024
Response from GM on Feb 7, 2024
Diane, thank you for the excellent rating; we are delighted that our immaculate accommodations met your expectations! All of us at Homewood Suites by Hilton Indianapolis Carmel look forward to your return.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2023
Response from Manager on Feb 3, 2024
Dear Heather,It is wonderful to know you enjoyed everything about your time at Homewood Suites by Hilton Indianapolis Carmel and that we exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice, and we're glad you agree. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,The Homewood Suites Indianapolis Carmel Team

2/10 Terrible

Rebecca

Travelled with family, Business traveller, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Went there with pets, huge dog fee that made no sense. Was wanting a hot tub, and was a key factor in choice of hotel, and it was broken.
Stayed 2 nights in Jan 2024
Response from Management on Jan 29, 2024
Dear Rebecca,We appreciate the evaluation of your stay, and we want to apologize for not meeting your expectations while you were here. We are sorry for any disappointment you experienced due to our pet fee and inoperable hot tub. Your feedback will be used to help us enhance our amenities and provide more seamless information for our guests. We hope you will choose us again, as we would welcome the opportunity to regain your trust.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was incredibly welcoming and friendly. We stayed in a suite on the 2nd floor. It was very nice, and clean! The beds were amazing! If we’re back in Caramel we will definitely stay here again!
Stayed 2 nights in Jan 2024
Response from GM on Jan 23, 2024
Jennifer, on behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for all of the kind words! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Indianapolis, and we couldn't be happier to hear we'll continue to be your hotel of choice whenever you return to the area!Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 Good

JOHN

Stayed 7 nights in Dec 2023
Response from GM on Jan 17, 2024
John, thank you for the great rating! We couldn't be happier knowing you enjoyed your recent stay with us. We hope to welcome you back again soon!Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 Okay

Corinne

Travelled with family
Disliked: Property conditions & facilities
Our room needed TLC. The dishwasher wasn’t mounted down and fell over when opening the door, there was limited silverware, we were low on soaps in our bathroom, our drain to our bathroom sink was broken so we had to shove a butter knife in it to prop it open so it would drain
Stayed 2 nights in Jan 2024
Response from GM on Jan 15, 2024
Corinne, thank you for taking the time to post your review. We would like to sincerely apologize for the difficulties you experienced with the dishwasher, as well as the lack of silverware available in your room. Your feedback helps us identify ways to improve our overall service, and for that, we are grateful. We hope that this did not overly detract from an otherwise enjoyable stay, and we look forward to regaining your trust on your next visit to Indianapolis.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Lyndi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No evening social
Love staying at this hotel! We were just disappointed that they don't have the social anymore between 5-7 in the evening. It was one of the reasons we chose this hotel since we would be there Christmas night.
Stayed 2 nights in Dec 2023
Response from GM on Jan 3, 2024
Lyndi, thank you for coming back to see us again! We are glad you enjoyed your overall experience, but we want to apologize for any disappointment caused by our lack of evening social hour. We do appreciate you taking the time to write about your stay, and we hope to accommodate you again in the future.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Vanessa

Stayed 1 night in Dec 2023
Response from GM on Jan 21, 2024
Vanessa, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Angela

Stayed 2 nights in Dec 2023
Response from Manager on Jan 20, 2024
Dear Angela,Thank you for the outstanding rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Homewood Suites by Hilton Indianapolis Carmel.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night audit was fast and friendly… room is superb
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Aaron, it was a pleasure to welcome you to Homewood Suites by Hilton Indianapolis Carmel. Thank you for mentioning how much you enjoyed the hospitality you received from our overnight team. Our thoughtful and devoted staff work hard to ensure we exceed expectations throughout every guest’s stay. Thank you for choosing us, and we hope to see you again soon.Sincerely,The Homewood Suites Indianapolis Carmel Team

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Steven, we would like to apologize for not meeting your expectations while you were here. We hope you will give us another opportunity to regain your trust the next time your travels bring you this way. Until then, take care and travel safely!Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome having a kitchen with cook-top. We had full Christmas turkey meal and opened presents ❤️
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
April, thank you for the excellent rating; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed our spacious, well-appointed suites. It's great to hear this allowed you and your family to enjoy your Christmas holiday to the fullest! All of us at Homewood Suites by Hilton Indianapolis Carmel thank you for choosing us and look forward to your return.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Will always stay there
Stayed 2 nights in Dec 2023
Response from GM on Dec 29, 2023
Lance, on behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for the kind words! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Indianapolis, and we are thrilled knowing we will continue to be your hotel of choice whenever you return to the area!Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice hotel with good amenities. The lobby is lovely and the staff are friendly. The room is clean and spacious. The kitchen worked very well for us. Breakfast is wonderful. Surprisingly they even have Asian food there, which I've never seen anywhere else before. Even though the swimming pool could be a little cleaner, the hot tub could be a little warmer, and the bathroom could be a little more spacious, with this price on a weekend, I have no complaints. I normally struggle with bad smells and/or noises from other rooms or AC in hotels, because I'm pretty sensitive to these. However, I have no problem with these issues in this hotel. I highly recommend it.
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Lin, on behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for all of the kind words! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. We also appreciate you highlighting our attention to cleanliness and providing a peaceful environment.It was a pleasure hosting your visit to Indianapolis, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 24, 2023
Thank you for the perfect ten rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Safe
Quiet property in a nice safe area Would stay there again when in Carmel.
Stayed 1 night in Dec 2023
Response from GM on Dec 24, 2023
Dan, thank you for staying with us at Homewood Suites by Hilton Indianapolis Carmel and for your generous review. We are glad you could take advantage of our great location and appreciated our tranquil, serene accommodations. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon! Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Anita

Travelled with group
Liked: Amenities
Very nice !
Stayed 1 night in Dec 2023
Response from GM on Dec 20, 2023
Anita, on behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for the fantastic rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Indianapolis, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 Okay

Melissa

Travelled with family
Disliked: Cleanliness
Not worth money
The lobby is the best part of the hotel. The shower was nasty, remotes for tv didnt work. Just very disappointed for the money spent.
Stayed 1 night in Dec 2023
Response from Manager on Dec 18, 2023
Dear Melissa, We appreciate you taking the time to evaluate your stay, and we want to extend our apologies for not providing you with the experience you should always expect from us. We are committed to providing outstanding accommodations and service, and we hope you will consider a future visit so we can show you the exceptional hospitality we are typically known for extending to our guests.Sincerely,The Homewood Suites Indianapolis Carmel Team

4/10 Poor

Nicole

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Confirmation email stated check in was from 2-11pm. We arrived at 2:30 and were told check in wasn’t available until 4pm. We left and returned at 4:00. The room still wasn’t ready. I requested that I receive a call when the room was ready. We had a carload of kids and now needed to come up with even more things to kill time. I still hadn’t received a call by 4:50 so I contacted the hotel and was told the room was now ready. Check in went smoothly and we settled in. The room was clean on the surface but there were curly black hairs in one of the bathroom sinks. We checked out the next morning at 11:00. At 11:44 I realized we left an important possession behind and asked if the room had been cleaned yet. The receptionist was very rude and had a poor attitude the entire conversation and said that nothing was turned in and she didn’t see a supervisor so there was nothing that she could do. She took down my number and said she would call if it was turned in. I called back a few minutes later to notify her that my husband was on his way to see if he could locate it. Thankfully the staff had found it and gave it to him when he arrived. He was unaware of my interactions with the staff but had the same perception and even described her as “hateful”. We are planning another upcoming stay but will opt for another hotel in hopes of a friendlier experience.
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Dear Nicole, Thank you for sharing your experience. We regret not providing you with our customary hospitality, and we hope you will accept our apologies. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We would welcome another chance to show you our commitment to exceptional service.We look forward to welcoming you back soon.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Lance

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Dear Lance,Thanks for the outstanding rating! We are delighted your time at Homewood Suites by Hilton Indianapolis Carmel was so great, as we always strive for excellence. We hope you will make us your home away from home whenever your travels bring you to our area.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating and everything was great close by.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Dear Raymond,Thank you for staying with us at Homewood Suites by Hilton Indianapolis Carmel and for your generous review. We are glad you could take advantage of our great location and explore all that Indianapolis offers. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon! Sincerely,The Homewood Suites Indianapolis Carmel Team

4/10 Poor

odell

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Dear Odell,Thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to learn that your stay was anything other than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Michael Beltran - General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Great Hotel
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Dear Guest,On behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for the fantastic rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Indianapolis, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Great room with lots of space. Good breakfast
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Dear Guest,Thank you for the excellent rating; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed our delicious breakfast. All of us at Homewood Suites by Hilton Indianapolis Carmel look forward to your return.Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 Okay

Cheri

Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Dear Cheri,Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel breakfast ever
The room was huge and the kitchen amenities were great. But the best part by far was the breakfast buffet. Different fresh options both days also.
Stayed 2 nights in Nov 2023
Response from GM on Nov 21, 2023
Dear Troy, We at the Homewood Suites by Hilton Indianapolis Carmel would like to express our gratitude for the fantastic rating you have given us. Providing every guest with clean, comfortable accommodations and excellent service is our top priority, and we are glad that you recognized our efforts. It was a delight to have you as our guest during your visit to Indianapolis, and we look forward to welcoming you back whenever you are in the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 Okay

chris

Disliked: Cleanliness, property conditions & facilities
Hotel is ran down. Breakfast was horrible and cold. Hot tub never heated up and was filthy.
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Dear chris, Thank you for taking the time to evaluate your stay. We sincerely apologize for the issues you highlighted during your visit. Our goal is to provide every guest with an unforgettable experience, and we regret that we fell short in your case. We will take the necessary steps to address these concerns and ensure they are resolved for future guests. We hope to have the opportunity to welcome you back to our establishment and provide you with the exceptional hospitality that you deserve on your next visit to the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 Okay

chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hot tub was freezing cold and very dirty, bathroom wasn't cleaned very well. Room is ran down and needs some attention. Staff was very friendly and tried to accommodate. Breakfast was horrible and cold. Teenagers running halls all night. Slamming doors and yelling at 2-3 AM. Because it is Hilton I guess I expected a better stay.
Stayed 1 night in Nov 2023
Response from GM on Nov 19, 2023
Dear chris, We are grateful for choosing our hotel and appreciate your thoughtful and detailed feedback. We are sorry that we were unable to provide you with the exceptional experience we aim to deliver. Please accept our apologies for any inconvenience caused, and rest assured that we have taken note of your concerns and will work to address them. Our goal is to be recognized for our top-notch customer service and comfortable accommodations, and we hope to have the opportunity to make your next visit to the area a complete success. Thank you for being our valued guest, and please travel safely.Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 Good

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location with good access to freeways; rooms have kitchen and are roomy.
Stayed 5 nights in Nov 2023
Response from GM on Nov 15, 2023
Dear Stanley, Thank you for the excellent rating; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed our location as well as our spacious rooms. All of us at Homewood Suites by Hilton Indianapolis Carmel look forward to your return.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to everything....
Stayed 2 nights in Nov 2023
Response from GM on Nov 13, 2023
Dear Paul, Thank you for staying with us at Homewood Suites by Hilton Indianapolis Carmel and for your generous review. We are glad you could take advantage of our great location and explore all that Indianapolis offers. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon! Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Ashley

Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Dear Ashley,We are delighted you enjoyed your stay at Homewood Suites by Hilton Indianapolis Carmel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 1 night in Nov 2023
Response from GM on Nov 12, 2023
Dear Larry, Thank you for the excellent rating; we are delighted that we exceeded your expectations! All of us at Homewood Suites by Hilton Indianapolis Carmel look forward to your return. Take care and safe travels. Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from GM on Nov 13, 2023
Dear Emilio, It is wonderful to know you enjoyed everything about your time at the Homewood Suites by Hilton Indianapolis Carmel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,The Homewood Suites Indianapolis Carmel Team

6/10 Okay

Martin

Disliked: Property conditions & facilities
Aaa
Stayed 1 night in Nov 2023
Response from General Manager on Nov 10, 2023
Dear Martin,Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,The Homewood Suites Indianapolis Carmel Team

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checking,rooms clean,spacious. Very nice breakfast in the morning included!
Stayed 1 night in Nov 2023
Response from GM on Nov 6, 2023
Dear Patricia, On behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for the fantastic rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Indianapolis, and we hope we will continue to be your hotel of choice whenever you return to the area.Tyler ParkinsonGeneral Manager

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Nov 1, 2023
Dear Gary, Thank you for the wonderful rating for the Homewood Suites by Hilton Indianapolis Carmel! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Tyler ParkinsonGeneral Manager

8/10 Good

Rick

Travelled with family
Liked: Staff & service, property conditions & facilities
Convenient & good breakfasts.
Stayed 3 nights in Oct 2023
Response from GM on Oct 22, 2023
Dear Rick, Thank you for your kind review regarding our breakfast. We are glad that you enjoyed our variety of items. Our staff is committed to providing superior quality and exceptional service, so we appreciate receiving your review. Thank you again, and all of us at the Homewood Suites by Hilton Indianapolis Carmel hope to see you again on your next visit to Indianapolis.Tyler ParkinsonGeneral Manager

6/10 Okay

Shani

Business traveller
Disliked: Cleanliness
I stayed here because it’s close to my office. I was disappointed in the cleanliness of the rooms, and that they weren’t serviced regularly. People began placing their trash in the hallway. Yuck. Staff was friendly.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 21, 2023
Dear Shani, Thank you for staying with us and for sharing your feedback. We take the cleanliness and upkeep of our hotel very seriously and the conditions you described are not characteristic of our standards; therefore, we sincerely apologize for any oversight on our part in the servicing of your room during your time with us. We will be reviewing this with our housekeeping team to ensure that we reinforce the importance of remaining attentive and thorough in all of our housekeeping services and prevent instances such as these from being repeated. We appreciate your patience, and we hope you will come back for the flawless experience you deserve. Thank you again; we wish you all the best with your travels. Tyler Parkinson General Manager

10/10 Excellent

Kaylee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel and our room was beautiful inside and out. Very clean, very homey feeling. All staff was extremely nice and quick to respond to our needs. Breakfast was one of the best I’ve had in a hotel. Would definitely stay here again.
Stayed 1 night in Sep 2023
Response from GM on Oct 16, 2023
Dear Kaylee, Thank you for the terrific review and for sharing it online. We are thrilled you enjoyed our friendly, helpful staff, fresh accommodations, and breakfast selections; knowing that you were delighted by our efforts is what makes our day. We hope that you will choose the Homewood Suites by Hilton Indianapolis Carmel whenever you return to Indianapolis.Tyler ParkinsonGeneral Manager

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room very nice size and well appointed; clean; good toiletries
Stayed 1 night in Oct 2023
Response from GM on Oct 15, 2023
Dear Patricia, It was a pleasure to read your fantastic review of the Homewood Suites by Hilton Indianapolis Carmel. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Indianapolis.Tyler ParkinsonGeneral Manager

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Staff were very welcoming & facility was in tip top shape!
Stayed 2 nights in Oct 2023
Response from GM on Oct 15, 2023
Dear Steven, On behalf of all of us at Homewood Suites by Hilton Indianapolis Carmel, thank you for the fantastic rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Indianapolis, and we hope we will continue to be your hotel of choice whenever you return to the area.Tyler ParkinsonGeneral Manager