4/10 Poor
Kirubalinee
Travelled with family
Sep 10, 2023
Disliked: Cleanliness, staff & service
Check-in: 3/5
- mediocre, specified twin beds and noted in special request but given a double bed. Front desk staff rectified this upon us showing the booking confirmation.
Check out: 4/5
- checked bill was charged for another room’s item, front desk took it off bill. Would check bill before paying.
Dining experience: 1/5
- Disappointing. Evening/night staff were unpleasant, not welcoming and dismissive.
- Gentleman that took our order was very dismissive, didn’t wait for us to finish our order and walked off.
- Long wait for food to arrive.
- Our second dinning experience, order was incorrect bc again the same gentlemen waiter did not wait for us to finish ordering.
Room & service: 2/5
- Large room
- For the entire stay we had no cleaning service.
- The fridge was not replenished with drinks or water.
- No drinking glasses in room.
- Washroom toilet seat was smaller than the toilet base.
- Washroom had mold and smelt like sewer. We had to request airfreshener as the smell was unbearable.
Location - 2/5
- not convenient to other restaurants or town, car required.
- taxi service is minimal and expensive.
Pro: Villa does have infinity pool and the scenery is nice.
Kirubalinee
Stayed 3 nights in Sep 2023
