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Reviews of Travelodge by Wyndham Imperial/El Centro

2 out of 5
Travelodge by Wyndham Imperial/El Centro
1093 Airport Rd, Imperial, CA

Reviews

6.0
Rating 10 - Excellent. 29 out of 199 reviews" "
Rating 8 - Good. 55 out of 199 reviews" "
Rating 6 - Okay. 45 out of 199 reviews" "
Rating 4 - Poor. 26 out of 199 reviews" "
Rating 2 - Terrible. 44 out of 199 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tami

Stayed 2 nights in Aug 2022

2/10 Terrible

Chico

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
To describe this place as refurbished was ridiculous. Old, tatty, grubby, worn, unloved would be more accurate descriptions. A part of the bathroom wall was actually missing where a tile had come off, leaving a hole in the wall big enough for a family of rats to come through. It was game over for me when I sat down on the bed and a giant cockroach scurried across the floor from under it. I know the management keep saying they’ve just taken the place over but the only decent thing to do would be to shut the place down, thoroughly defumigate it and completely refurbish the place before subjecting anyone else to the painfully poor standards. This was one of the most uncomfortable nights I have ever spent in a hotel. Bring in the exterminators immediately!
Stayed 1 night in Sep 2022
Response from Antonio on Sep 25, 2022
Hi Angela, I'm so sorry you found our hotel poor conditions during your stay. We only have a month since we've acquired this property, and the place is a work in progress. Nevertheless, we've been putting hard work and effort to revitalize this hotel. Renovations to our rooms have started. The place will 100% different, and it will look nice and new. Renovations are expected to be completed by December; hopefully you, Angela, could give us another try some time then. Thank you

6/10 Okay

judith

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Excellent friendly service call Jacuz Cold
Stayed 1 night in Sep 2022
Response from Sam on Sep 19, 2022
Thank you for choosing our hotel and writing this review. We will try to resolve the issue of the Jacuzzi being cold. We apologize for any inconvenience that it caused you.We hope you will come back and join us to see the new look.ThanksSam PatelGM Travelodge

2/10 Terrible

Eric

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, property conditions & facilities
Checked in very late and had to wait for the maintenance man to come and do the check-in. First room had not been cleaned. Second room was in poor shape. Shower head squirted all directions. Checking out, no one was in the office (8 am). Won’t be staying here again.
Stayed 1 night in Jul 2022
Response from Antonio on Aug 12, 2022
Hi Brian, I'am sorry for the hotel not being up to standard at the time. This hotel is under new ownership and management now. We took over on August 2 and we are working on the hotel to make it better. We have started remodeling and investing in our business. With time this hotel will be up to par; please give us another try then, and well make sure your stay will up to standard. Thank You.

2/10 Terrible

Noemi

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Definitely not what it used to be. Doors didn’t close all the way. There were roaches and bugs everywhere. Flies. Holes in the walls or bathroom doors. Just over all terrible.
Stayed 2 nights in Jul 2022
Response from Antonio on Aug 12, 2022
Hello Noemi, I am sorry for any inconvenience you had here during your stay, but I am glad to inform you that this hotel is under new ownership and management as of August 2nd 2022. Our new team is doing everything we can to revitalize this hotel. We have started general repairs and remodeling to make our guests' experience more suitable. Please give us another chance in the future. Thank you.

2/10 Terrible

Ivan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We slept in our car that’s how bad the property was. There were live bugs crawling around and dead ones too. Gave us the heebie-jeebies. Wasn’t expecting the best for the price but was expecting something decent.
Stayed 1 night in Jul 2022
Response from Antonio on Aug 12, 2022
Hi Ivan, I am sorry for any inconvenience you had here during your stay, but I am glad to inform you that this hotel is under new ownership and management as of August 2nd 2022. Our new team is doing everything we can to revitalize this hotel. We have started general repairs and remodeling to make our guests' experience more suitable. Please give us another chance in the future. Thank you.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Convenience vs confort
The motel was closest to the airport. That is the only reason it was chosen. We had no car. The Beds were very comfortable but the positive stopped there. The drapes we not very connected to the rod. We usef hair clips to create privacy. Coffee was provided, but no cups. Towels were scant. Burn marks on the ceiling. Very strange. Smoke detector was hanging off the wall. We unfortunately booked a night to be near the airport for the return flight. At least the a/c worked. no continental breakfast as advertized.
Stayed 1 night in Jun 2022
Response from Antonio on Aug 12, 2022
I am sorry for any inconvenience you had here during your stay, but I am glad to inform you that this hotel is under new ownership and management as of August 2nd 2022. Our new team is doing everything we can to revitalize this hotel. We have started general repairs and remodeling to make our guests' experience more suitable. Please give us another chance in the future. Thank you.

8/10 Good

Anton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Пойдет.
Stayed 2 nights in Jun 2022
Response from Antonio on Aug 12, 2022
Hi Anton, we appreciate the positive review, and we'd like to inform you that the hotel is going to be even better. The Hotel is under new ownership and management, and we are working to make this hotel an outstanding hotel.

2/10 Terrible

Francisco

Stayed 1 night in Jun 2022

6/10 Okay

Lidicy

the hotel was comfortable but there were not many options the restaurant closed
Stayed 1 night in May 2022

2/10 Terrible

sri harsha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old motel and not clean
Stayed 1 night in May 2022

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
My air conditioner was out
It was just a sleep over
Stayed 1 night in May 2022

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the dirtiest place I ever stayed at. .. insects in the room
Stayed 5 nights in May 2022

4/10 Poor

DeAnna

Liked: Cleanliness
Cheap but don't expect much!
We checked in, the the girl at the desk was pleasant and made sure we had a downsairs room..but it all went downhill from there. Got settled and was told the jacuzzi didnt work,she said probably an expensive part. Remote didnt work even thpugh she tried several remotes. Stuck with the news chanel. T.P. holder is broken and i had to change lights to have a working one by bed. Dir had been broken into but jam repaired but not painted. Dead bolt didnt work,curtain off rods,mattress needs to be filped with feet at head because it sonks at your head. Went to use pool this morning and it was locked. Girl said she'd open but didn't come,I went back she said I have some stuff to finish so obviously I was NOT a priority. When she did come out she said its closed so I can't open it. Coffee maker was lg ,nice no basket. The only thing I can say is its clean and the girl at night did the best she could.
Stayed 1 night in Apr 2022

4/10 Poor

Theresa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty facility. Overflowing garbage cans: 2 @ the top of the stairs and 2 more in an open walkway. The garbage is not only spread all over in an extremely unsightly manner, but it stinks! The room itself was as expected: dated and in relatively worn condition, but we had reserved a “suite”, and what we got for our extra $$ was a bit of a sitting area around what might be called a kitchen. It included a table and 2 chairs, a microwave, mini fridge, mini sink (!), a countertop approx. 4 ft long and for some reason, an off-center range hood. No range-just an old hood from a time long ago, I’m guessing. Upon checking in, the woman at the front desk was very friendly and doing the best she could to figure out what was meant by “suite” in our reservation, and trying to determine which room might be ready for guests, even though we were checking in at 4pm-exactly check in time and there were no other guests in evidence. However, the man at the desk when we checked out offered a receipt, which i accepted. The receipt showed a different amount than i paid, and the last 4 digits of a credit card i don't have. He explained that since we reserved through expedia, it wouldn’t have the actual information that applied to my transaction with expedia.The purpose if this “receipt” is what then?? I could just get a real receipt from Expedia, no? Why would he have offered that meaningless piece of paper??? He seemed angry with me for asking such a stupid question. Skip this place.
Stayed 1 night in Apr 2022

2/10 Terrible

Alina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Shocking condition
Shocking condition. I’ve stayed in the past pre COVID and it was passable. Now it’s simply an old school roach motel. The room hasn’t been cleaned, let alone deep cleaned. Paint peeling from the bathroom ceiling, dirty bed covers, hairs on the towels. Complete indifference from the staff.
Stayed 1 night in Apr 2022

10/10 Excellent

Cecilia or Hospicio C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
So clean, I am surprised
Stayed 1 night in Mar 2022

10/10 Excellent

Pearl

Stayed 2 nights in Mar 2022

2/10 Terrible

marielena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Ida

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Roaches!
Room was clean but there were roaches everywhere!
Stayed 1 night in Mar 2022

4/10 Poor

Harvey

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is dingy
Stayed 1 night in Mar 2022

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Beds very uncomfortable and dirty and no hot water
Stayed 1 night in Mar 2022

2/10 Terrible

Steven

Stayed 1 night in Feb 2022

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covenant. Lots of eatery near by .
Stayed 1 night in Jan 2022

6/10 Okay

Melody

Stayed 1 night in Dec 2021

6/10 Okay

Daniel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Just don’t
How about NO customer service. Couldn’t get towels. Coffee maker failed. Tub didn’t drain.
Stayed 4 nights in Nov 2021

2/10 Terrible

Sandy, Monrovia

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is absolutely disgusting. I checked in, got to my room and ran out of there asked for my money back and left! There was seeman stains all over a black chair my bed was partially made the walls were peeling off the lamp shades broken the floors so disgusting ! I never been so grossed out in my life !
Stayed 1 night in Nov 2021

4/10 Poor

Valerie

Liked: Staff & service, room comfort
Disliked: Cleanliness
Spiders
Most of the room was clean and acceptable, my biggest issue was spider webs and spiders as I have a huge fear of them. I should have called the office but it was late in the evening and didn’t feel like bothering them. All the cleaners have to do is look up and they’re easy to see. Please pass this on as it’s a great place to stay when flying out of El Centro.
Stayed 1 night in Nov 2021

6/10 Okay

Chad

Business traveller
Disliked: Cleanliness
Okay
The room was dirty and lots of noise from the air port right next to the hotel.
Stayed 2 nights in Nov 2021

2/10 Terrible

Edith S.

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Loud people up till 12 then up at 5am!
Stayed 1 night in Nov 2021

6/10 Okay

Jerry

Stayed 2 nights in Nov 2021

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Sean

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
When entering our “non smoking” room we were instantly hit with the smell of stale cigarette smoke. The first thing we see when we open the door is a large cockroach 5 feet from the door inside the room. There was no trash can in the room anywhere for some reason. There was no hair dryer. There was coffee and filters but no coffee maker. There was no towels in the room to dry off after showering(only one hand towel and a wash cloth). The shower had black mold all over it and one of the handles to control the shower had fallen off. All the pillows on our beds were nasty and yellow in color. The chair and lamp shades were covered in unknown stains. The cover on the air conditioner kept falling off. All in all this has to be one of the worst kept hotels I have ever stayed in. I understand mistakes happen and things get forgotten ie: the towels and coffee maker but the overall condition the room being unsanitary and completely run down was honestly disturbing.
Stayed 1 night in Oct 2021

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Tear it down
Friendly staff but that’s where the good comments end. Sketchy place to say the least! Had to push a chair and luggage rack against the adjoining room door because the lock didn’t seem to work. They don’t offer breakfast as advertised. The place should be torn down and rebuilt
Stayed 1 night in Oct 2021

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities
Do not stay at Rodeway Inn in imperial
After a long day driving we arrived a little before midnight and walked up to the office and was greeted by a locked door. I rang the buzzer for at least five minutes and no one came so I called your number (hotels.com). Of course it took a while for me to get a live person while I was speaking with that person a young lady showed up who obviously I had awoken and checked me in. While checking in I ask what time the continental breakfast was and she just laughed at me and said they didn’t have one. We were in the area this time last month and booked a motel six through your service which was way nicer but decided we’d pay a little more and stay at a Rodeway Inn especially since it had a continental breakfast. I asked for a room on the first floor and she said they didn’t have any so we had slept for luggage up the stairs and when we arrived at the room we were greeted by the curtain falling off the wall, a disgraceful room , a bathroom fan that so noisy one woke up their partner while using the facilities in the middle of the night and the bathroom five bulb fixture with only one bulb. I cannot wait to get out of this place
Curtain on the window after my wife hung it up as best she could since the rod is broken broken
Stayed 1 night in Oct 2021

4/10 Poor

Lucia

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Rug needed vaccuming, a.c is old and not working well. Wall electrical sockets looked old,y room had an extension with many plugged in. Toilet water was turned off and when I turned it on obviously had a leak and was noisey. Water faucet had a real slow flow. Basically major remolding is needed!
Stayed 1 night in Oct 2021

8/10 Good

Edgar

Stayed 1 night in Sep 2021

2/10 Terrible

monique

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
My room had bed bugs and roaches. When confronting the front staff they told me I'm lying after showing videos.
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Close to the airport and friend desk clerk. Location is old and needs to be updated. Good location for the price.
Stayed 1 night in Jul 2021
Response from Fabiola on Jul 22, 2021
Dear Customer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Fabiola Jaime Front Desk Clerk Employee

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a dump. Being renovated and pool is closed. Front dek could not even get us a clothes hanger.
Stayed 2 nights in Apr 2021
Response from Fabiola on May 15, 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Front Desk Clerk Rodeway Inn, Imperial CA

6/10 Okay

Verified traveller

Disliked: Staff & service
PET fee Controversy
The website advertised 10$ per night for a pet fee so I gladly made and paid for a reservation. To my surprise the desk clerk increased the rate to 30$ for the pet fee upon arrival. After some back and forth the clerk agreed to refund the 20$ and charge the advertised price.
Stayed 1 night in Apr 2021
Response from Fabiola on May 15, 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our Front Desk team, I would like to apologize for failing to make our Pet Fee policy clear for your transaction. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider choosing to stay with us again so that we can have another chance to provide you with a better experience.

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2021
Response from Fabiola on May 15, 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Rodeway Inn IMPERIAL CA

4/10 Poor

Annette

Liked: Cleanliness, room comfort
Dissapointed
Stayed 1 night in Mar 2021

8/10 Good

Annette

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Dissapointing
I love this place until last night or better ssid today when I got home and realized they had stolen all my clothes from my car. I have still to call.the office to see if they have cameras or what I can do anout this..
Stayed 1 night in Mar 2021

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Fabiola Jaime on Mar 14, 2021
Dear Valued Guest, we appreciate the time you took to give us your feed back and we hope to make your stay an even better experience next time you decide to chose us as your hotel.