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Reviews of York Hotel

2 out of 5
York Hotel
8 York Road, Ilford, England

Reviews

4.0
Rating 10 - Excellent. 10 out of 131 reviews" "
Rating 8 - Good. 7 out of 131 reviews" "
Rating 6 - Okay. 17 out of 131 reviews" "
Rating 4 - Poor. 25 out of 131 reviews" "
Rating 2 - Terrible. 72 out of 131 reviews" "

4.6/10

Cleanliness

5.2/10

Staff & service

3.2/10

Amenities

3.6/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

JILLUR RAHMAN, DHAKA

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Nothing to like. Expedia showed me 1 price & hotel charged me extra. Too much dirty room, toilet, kitchen corridor, rude staff. Is the best horrible experience of me with Expedia😡
Stayed 5 nights in Jul 2022
Response from Ali on Jan 21, 2024
Dear guest, thank you for your time to write this review, I apologize for this bad experience. I am very disappointed to hear that our room service and housekeeping staff did not meet your expecs. Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected. Thanks Kind Regards

6/10 Okay

Lovro

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly and helpful. The hotel was old smelly and not maintained at all. It was being cleaned on a regular basis. The area around is interesting as it is very multicultural. Bus and overground is nearby, underground is not. Thereare plenty od atores and placeba to eat in the vicinity. The hotel was supoosed to Jave a kitchen gor guests. Well it is not equiped and is a mesa. Unusable.
Stayed 6 nights in Jun 2022
Response from Ali on Jan 21, 2024
Dear guest, thank you for your time to write this review, I apologize for this experience. Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected. Thanks Kind Regards

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrific not even worth £5 never seen anything like it. The young man behind the desk was lovely and helped get us a night at the sister hotel lucky 8. Much better but still in no way worth what we paid. Also family friendly is a joke we were woken up by a fire alarm at 1am which was from someone else smoking in a separate building. The man that came out just said go back in its nothing, yet hadn't even found out what set it off in the first place. Drug dealers arguing outside and we heard everything. Not OK at all and requesting a full refund.
Stayed 2 nights in May 2022
Response from Ali on Jan 21, 2024
Dear guest, thank you for your time to write this review, I apologize for this bad experience. Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected. Thanks Kind Regards

2/10 Terrible

Akinola

Stayed 14 nights in May 2022
Response from Ali on Jan 21, 2024
Dear guest, thank you for your time to write this review, . We will try the next time to be more than expected. Thanks Kind Regards

2/10 Terrible

Kyle

Stayed 2 nights in May 2022
Response from Ali on Jan 21, 2024
Dear guest, thank you for your time to write this review, We will try the next time to be more than expected. Thanks Kind Regards

10/10 Excellent

Mohsin

Stayed 1 night in May 2022
Response from Ali on Jan 21, 2024
Dear guest, thank you for your time to write this review, We will try the next time to be more than expected. Thanks Kind Regards

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap.
Tired and run down and desperately in need of a lick of paint but the room was clean enough. Bedding and towels were fresh. Check in was a bit of a pain as I don’t have a photo ID and they took £50 deposit in cash but it was returned in the morning. Toilets lacked toilet paper and the “clientele” were apparently unable to work out how to flush. The night was quieter than I expected and I slept well. Overall, you get what you pay for and this is the lower end of the market. Fine for one night.
Stayed 1 night in Mar 2022
Response from Ali on May 15, 2022
Thanks for the time to write a review

2/10 Terrible

Eden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Bianca on Mar 19, 2022
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Kind Regards, York Hotel, Management

10/10 Excellent

Sathish, Stafford

Liked: Cleanliness
This is good property for budgetary room in London and more space in room size for move around, easy access to trains and shops, needs bathroom fittings and cleanliness to be done twice a day... entry and leaving to be monitored from unknown visitors, room key are manual needs key card access to all facilities this will improve this place, toilets are limited and not cleaned on daily basis, fire alarm goes on in the night too.. taking deposit to be avoided , else very friendly Propety and closer to all major shops and connectivity to central London trains which is best to live with budget room.. I stayed for 7days which is very interesting to learn about this property.. homely atmosphere.. 😀👏👍
Stayed 2 nights in Feb 2022
Response from Bianca on Mar 19, 2022
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Kind Regards, York Hotel, Management

2/10 Terrible

silvia

Disliked: Staff & service, amenities, property conditions & facilities
Not safe place,the housekeeper entered my room without letting me know, while i was having shower on another floor of the building, you should have some stickers on the door for your customers to use to let you know if they want or no housekeeping, they don't have available shower on the first floor,poor services i do not recommend going there, the fire alarm was on at 9 pm evening, i just woke up scared and went downstairs to ask reception what happened, and they were trying to sort out problems with neighbours and the smoke that was coming from them to york hotel,it is not a clean place, i had to leave 2 days before my checkout without any money back only my deposit, which is unfair as they don't provide a safe place to stay, also the money are non refundable,anyway i am happy i am out from there, the rooms smell like urine, walls are dirty, this place should be closed, toilet on first floor doesn't flush, the other toilet it's good to use but the people they use don't clean after themselves, overall a horrible experience, i hope not to see this place anymore and i would rather sleep on the streets than inside that place, i think you should have friendly staff at reception and not treat your customers with disrespect
Stayed 1 night in Feb 2022
Response from bianca on Mar 19, 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, York Hotel, Management

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veey good
Very nice hotel next to station, all shops and restaurants are near by, transportation is very convenient.
Stayed 2 nights in Dec 2021
Response from Bianca on Mar 19, 2022
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Kind Regards, York Hotel, Management

4/10 Poor

Yasodareddy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2021
Response from Bianca on Mar 19, 2022
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Kind Regards, York Hotel, Management

2/10 Terrible

Alecsandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely Dirty
Stayed 2 nights in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disastrously Stay at York Hotel
Best to avoid this hotel. Terrible dirty room and cold room. Toilets were unbearably dirty. I would rather sleep in a hostel bed which is better than this hotel room.
Stayed 1 night in Nov 2021
Response from Bianca on Mar 19, 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, York Hotel, Management

2/10 Terrible

Ajmal

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Samuel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor conditions. it smells bad it is not clean and the rooms were disastrous
Stayed 1 night in Nov 2021
Response from Ali on Nov 16, 2021
Dear Samuel, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

2/10 Terrible

mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crap
The room was horrible i would never use it again it not a hotel it a down out place
Stayed 1 night in Nov 2021
Response from Ali on Nov 16, 2021
Dear Mark, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

2/10 Terrible

Radiyah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place should be closed down!!!!
This is place is not fit for human being. Absolutely disgusting!!!! Sleep in the streets but not here!!! Room stuck of urine, cigarettes and there was some disgusting marks on the wall. Floor was sticky with black, god knows what!!! Left after 2hours!!!! Place should be closed down.
Stayed 1 night in Oct 2021
Response from Bianca on Nov 4, 2021
Dear Guest, Thank you for your feedback. We are sorry to hear that you did not let the reception staff know as they could have changed the room for you. We do hope you will consider a future stay with us. Kindest Regards, Manager, York Hotel

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lol, Jesus christ!!! dated, dirty, odour, shared toilet and shared shower cubicle, no tv, but the noise issue is well managed
Stayed 1 night in Jul 2021
Response from York Hotel on Aug 19, 2021
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and I would like to ensure you that we take into consideration our customer's feedback by trying to improve. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, York Hotel, Management

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from York Hotel on Aug 19, 2021
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. . I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, York Hotel, Management

2/10 Terrible

patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel ever
This hotel should be called grotty hustel showers not working for all 3 days of my stay lucky if tiolet flushed at all.
Stayed 3 nights in Jul 2021

2/10 Terrible

Walid

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty horrible
Do bad so dirty disgusting smell horrible is not hotel is bins never ever again
Stayed 1 night in Jun 2021
Response from York Hotel on Aug 19, 2021
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, York Hotel, Management

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It was what you pay for. Very basic budget
Stayed 1 night in Mar 2021
Response from Bianca on Apr 3, 2021
Dear Guest, Thank you for your feedback. We really appreciate it. Kind Regards, York Hotel, Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Place
No WiFi in rooms, toilet was out of order and the working ones were very dirty. Whole place smelt of cigarettes
Stayed 1 night in Mar 2021
Response from Bianca on Mar 20, 2021
Dear Guest, Thank you for your review. Kindly note it is listed on the website that on our property we have basic rooms. Kind Regards, Manager, York Hotel

8/10 Good

Marine

Liked: Cleanliness, staff & service, room comfort
Better than nothing
A very quirky hotel, full of character! It is a cheap hotel, and you will understand for the price. But who can complain when desperate? Bed sheets are clean and the room warm, that is all that is needed. The staff is very nice and understanding. Big thumbs up for their hard work and keeping their spirit up despite the area!
Stayed 2 nights in Feb 2021
Response from Bianca on Mar 5, 2021
Dear Guest, Your feedback is much appreciated. Kindest Regards, Manager, York Hotel

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Stayed 1 night in Feb 2021
Response from Bianca on Apr 3, 2021
Dear Guest, Thank you for your review. Kindest Regards, York Hotel, Manager

2/10 Terrible

Mark

Travelled with group
Disliked: Staff & service
Couldn't even get checked in
Because 1 of us trying to check in we were refused access. We were therefore left on the street at 10:30 during the Covid lockdown. Extremely annoyed and doubt I would ever use this hotel again
Stayed 1 night in Jan 2021
Response from Bianca on Jan 29, 2021
Dear Guest, Thank you for your review. I would like to investigate this further and I would appreciate if you could send us an email with what happened and why you could not check in as our reception is open 24 Hours. Kind Regards, Management

6/10 Okay

michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Very cold everywear locked had to ask for keys
Stayed 1 night in Jan 2021
Response from Bianca on Jan 29, 2021
Dear Valuable Guest, Thank you for your feedback. Kind Regards, Manager, York Hotel

4/10 Poor

Tanvir

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Bianca on Jan 29, 2021
Dear Guest, Thank you for reviewing our property. Kind Regards, Management

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Inappropriate listing
Ok in terms of value for money, but it is a cheap base for backpackers and DSS claimants and should not really be listed here as a hotek
Stayed 4 nights in Jan 2019

6/10 Okay

Rizwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Adam

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away, for the love of god.
Horrifying
Stayed 4 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Subnormal standard even for a budget hotel
I was told it is a budget 'hotel' but Ive been to budget hotels with far better facilities e.g laundry and ironing. To allow individuals waiting to be rehoused to live in such an environment is unacceptable let alone paying guests. Granted there was hot water and there was a room service of some sort. My towels were changed and bed made so no criticism to the individual. The criticism is for staff to put up with subnormal working ethics and condition. The hotel was carpetted and there was a smell of urine and excrement on my floor. The hostel I stayed in was 70 percent better and cheaper. They should not be charging more than £17 per night. I didnt even pay that amount for the hostel.
Stayed 2 nights in Aug 2018

4/10 Poor

martyn

Liked: Cleanliness
Disliked: Room comfort
I wouldn't if i were you but then i did.
This is not a hotel. It is a place where people who are entitled but have nowhere to stay in the area are accommodated by the authorities. If the odour and lack of facilities suit you on terms of budget then so be it. Oh and Parking? - Best of luck with that!
Stayed 2 nights in Jul 2018

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STEAR CLEAR THIEVES PRESENT
Hotel was noisy the local area what a joke my car was broken into my belongings stolen as i was loading up to leave for work the hotel reception have cctv but refused me access to it saying only manager could do it in a 1 months time as they are on holiday they seemed to be very evasive of questions almost like They were hiding something why would you not wish to help a distressed member of an ambulance service in full uniform unless of course your the one who told the theives when and what i was putting in the car. Police have been informed of my suspicions and will be foklowing up on info provided.
Stayed 6 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible York Hotel Stay
Motel it should be called, rather than a hotel. Basic Necessities are not available.

2/10 Terrible

Erlend, Glasgow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst half hour of my life
Walked in to the hotel which looked more like an old hospital than a hotel and when checking in was told that there was a £10 deposit needed for the key (which was NOT on the website and which I did not have) the person at the desk told me he would need to take something so I gave him £3 as a deposit. Walked up to the room and opened the door to see what looked more like a homeless shelter than a hotel. The beds were mattresses set on 2 separate blocks, there was a smell of damp, there were no curtains only blinds which did not cover the window and were curled up from the damp, there was a fridge with no evidence of any sort of electrical safety checks being done on it, the desk in the room was broken and the fire alarm was in the desk drawer rather than where it should be on the roof detecting smoke. As well as this the facilities were shared, which I have no problem with however it was 2 toilets and 1 shower between 14 ROOMS. After half an hour, we decided enough was enough and checked out. The chap at the desk asked if something was wrong, I explained all of the above to him and he didn't seem to surprised. Thankfully, I got my £3 back. I highly recommed this place if you are on a trip looking for Britain's worst dives, if not then AVOID.
Stayed 4 nights in Mar 2018

2/10 Terrible

waz, e4

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No point staying there it's completely waste
Staff room toilet every thing is rubbish I think public toilet is much better then this
Stayed 1 night in Feb 2018

2/10 Terrible

Jitendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ridiculous
Very bed. I was scared about my family. Worst ever experience in my life. Not felt safe even. Haven’t slept all night. Bad bad bad never go there again in my life.
Stayed 1 night in Feb 2018

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hotel close to Station and Venue
Short walk from Station. Friendly staff. Disappointed to find no facilities for breakfast and no ensuite facilities.
Stayed 1 night in Feb 2018

4/10 Poor

Iain

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Comfy bed made up for hotels poor condition
Rooms in need of decorating. Shared toilet was disgusting. Bed was clean with fresh sheets and quite comfy. Guy on reception was helpful as it was a veryear late last minute check in
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Room comfort
Nice hotel close to railway station and shopping
Was very pleasant area nice hotel met b very nice people in the area friendly.
Stayed 8 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wifi on site, no elevator, only one bathroom shared between a hallway of people. The walls were terribly dirty. I stayed for a max of one hour before checking out. Have to pay £20 until you give your key back.
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Satff were okey! would say .
Stayed there for a night, we were not informed of keys refundble charge and also the staff was open to suggestion but didnt seems if anything was done to improve . knowing that Hotel wasin Good location for Buisness being closed to all aminities and shopping mal so service could improve much better and lots to be done there . Dosent mean if the Hotel was rated 2 start that there should be dissatisfaction .
Stayed 1 night in Dec 2017

2/10 Terrible

Robert

Disliked: Property conditions & facilities, room comfort
Best avoided
Would not stay there again. No smoke alarm tv or wash basin in room. only 1 bathroom had toilet paper. Have stayed many times at Travelodge for same price
Stayed 1 night in Dec 2017

2/10 Terrible

Umit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever stay there
Absolutely disgusted with the service we received , booked a triple room and it stated 3 single beds which were required, on arrival we were wood they didn't have any rooms of that capacity and only double bed and single, no good for 3 males working away, they then said we could up grade of another 20 pound to 2 doubles and a single to which I went to check with my mates if that was ok, on returning 2 mins later I was told they didn't do those rooms and I would need another twin room for 40 pounds and also 20 deposit so a room that was supposed to cost 45 ended up costing 85 plus 20 deposit which they tryed keeping on checking out saying I had not payed it, overall a really bad experience STAY AWAY at all costs
Stayed 1 night in Nov 2017