Land view from property
Check availability

Reviews of Leonardo Royal Ibiza Santa Eulalia

4 out of 5
Leonardo Royal Ibiza Santa Eulalia
Calle Pou Roig, nº 1, Playa Es Canar, Santa Eulalia del Rio, Ibiza

Reviews

8.2

Very good

Rating 10 - Excellent. 37 out of 81 reviews" "
Rating 8 - Good. 23 out of 81 reviews" "
Rating 6 - Okay. 11 out of 81 reviews" "
Rating 4 - Poor. 5 out of 81 reviews" "
Rating 2 - Terrible. 5 out of 81 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini break with my son.
A nice room, great range of food, lovely location, staff were friendly and helpful.
Stayed 3 nights in Oct 2023

6/10 Okay

Atheena

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of front desk staff at the location was very rude. He was working the late night shift and yelled at me because I went in the dining hall to get coffee after the another front desk worker nodded for me to go in. When ordering a taxi you have to tell the front desk it takes forever
Stayed 1 night in Jul 2023

10/10 Excellent

rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 6 nights in Sep 2023

2/10 Terrible

SAYED MOHAMED

Travelled with family
Disliked: Staff & service, amenities
This is a hotel where they scam customers. I was there from September 16 to September 18 with my family consisting of 2 adults and 3 children from 12 years and under. They put me in a room with a broken refrigerator. I had medicine with me that needed to be cooled and also bought food that needed to be cooled. Had to throw away all the food. They wanted to have my medicine cooled at the front desk instead of giving me another room. No one from the hotel called me back to discuss the situation with me. To my even greater annoyance, the air conditioning did not cool. Only the next evening did they send me a technician who confirmed that the air conditioning was not cooling properly. Despite that, no response from the hotel. Despite Expedia called them 3 times, they did nothing about my uncomfortable situation and the manager could never be reached. They refused to give me another room under the pretext that they had other guests that were still due after I checked in. Maybe I should have gone to the lobby and started cursing loudly. Then I would definitely have had a good room. But unfortunately those are not my ways. It seems like people are afraid to give you another room. The customer service policy at this hotel is that of a cheap motel. Believe me, I feel cruelly ripped off by this hotel. In a good hotel they would have called you and at least given you other options. The check-in Check-in alone took 45 minutes, even though there were only 4 check-ins before me.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nolga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and great places for family
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

8/10 Good

Lucy

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities
The food was good. The room is not suitable
Stayed 6 nights in Sep 2023

8/10 Good

Sarah, Hove

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 7 nights. Room was quite tight for 3 but clean. Sofa bed was tired looking and mattress not especially comfortable. Unfortunately the cleaning service did not change the sofa bed linen. The walls are quite thin so can easily hear neighbour noise but on the whole there was very little disruption. Staff in reception very helpful and welcoming. Nice touch of having iced water available. Room sea view was lovely, however the 12-2 kids disco at the poolside was very loud, so if you want peace and quiet, best to be out at this time! The pool in general could do with a refurb. It's a great size and depth but smells very strong of chlorine and seems a bit dated. Note that the hotel state no reservations of sunbeds, which was a relief, although there were still a few people pegging their towels at 8am. We stayed B B. Breakfast selection great. Gets busy after 9.30. Hotel location great, good access to 2 beaches and nice area to explore. Overall, we enjoyed our stay - the hotel was true to the photos and description.
Stayed 7 nights in Aug 2023

2/10 Terrible

Ana

Stayed 3 nights in Sep 2023

4/10 Poor

Yvonne

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Disappointing all round.
First impressions - on check in the receptionist Gala was unhelpful and unfriendly. No information provided on the hotels facilities. Sent us out of the hotel in the wrong direction on the hunt for our room which was in a separate building, we had to go back and ask again. Room was tired. No bar or facilities at the annexe building so you have to walk to the main building. Food in the restaurant was poor. Drink choices also poor for the All Inclusive package. Really disappointing all round. We ended up eating and drinking in the local bars and eateries. If you are going here, please don't waste your money. There are nicer places to go where staff are much nicer, food nicer and drinks nicer.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sarah

Stayed 5 nights in Aug 2023

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Easy access to lovely beach. Leonardo in the kids club is amazing. Good food choice. Very good value for money.
Stayed 7 nights in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 8 nights in Jul 2023

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Jennifer

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Hotel Management on Aug 2, 2023
Dear Jennifer , We appreciate the time that you took to post your comments. We are delighted to know you enjoyed your experience with us and the city. Please don't hesitate to contact us again for any question or requirements. Best regards, Hotel Management

10/10 Excellent

S

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family retreat.
If you are looking for ultimate luxury then this is not for you. However..if you are looking for a great location, decent food with a good choice and all the basic holiday essesntials then this is a good spot. Our party was 2 aduts and 4 kids (12 10 10 and 8). The pool and the beach are a 40 second walk so if you get the beds in between the 2 the kids can go from one to the other and you can see them at all times. The food choices were good. The salad bar was excellent as was the fruit bar. The bed situation is a problem as people reserve put of hours but this is now the norm. The beach is nice. Plenty to see and do without venturing too far. Great hotel for families wanting a relaxing week away with all the basics covered. Will defo consider staying there again.
Stayed 7 nights in Jul 2023
Response from Hotel Management on Aug 2, 2023
Dear Guest, Thank you for sharing your feedback about our hotel. We truly appreciate your honest review.We're glad to hear that you enjoyed our excellent location, decent food choices, and the essential amenities for a holiday. We're delighted that you had a pleasant time at the beach and found plenty to see and do nearby. Providing a relaxing and fulfilling experience for our guests is what we aim for.Thank you for considering staying with us again in the future. We'd love to welcome you back and make your next stay even more enjoyable.Once again, we appreciate your valuable input and hope to have the pleasure of hosting you and your family again soon.Best regards,Hotel Management

8/10 Good

TATIANA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the hotel for 5 days. A good variety of breakfast options and dinner. Although, our tv did not work from day one. I spoke with reception 3 times and they never fix it. So, we couldn’t watch any tv during our stay. The hairdryer was broken too. There was good entertainment for the kids
Stayed 4 nights in Jul 2023
Response from Hotel Management on Jul 24, 2023
Hi Tatiana, we are so sorry your stay haven't fulfilled your expectations and we hope we'll have the chance to make it up to you. We appreciate anyway that you let us know.Best wishes from Ibiza,

10/10 Excellent

Lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Leonardo hotel
Hotel was really nice the view is amazing and you step straight onto the beach, all staff were really nice and very helpful and the food was really good with plenty of choice, the only problem we had was the air on was not working and the room was unbearably hot
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 24, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

christopher

Stayed 2 nights in Jun 2023
Response from Front desk on Jun 15, 2023
Thank you for your feedback Christopher, we'll try our best to keep that great score for your next visit!

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Hotel
Great family hotel with clean, comfortable rooms and good service. Excellent location right on the beach, with a good pool and fantastic splash park for the kids. Good food from the all inclusive option. Just a few minutes walk from the main resort of Es Cana with a good range of shops, bars and places to eat. Well worth a visit
Stayed 2 nights in May 2023
Response from Front Office on Jun 8, 2023
Thank you so much Darryl for your time and we will be waiting for your next visit!

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Front Office on Jun 8, 2023
Thanks for your feedback Ian!

6/10 Okay

U S Kopiczko

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
We were with friends. The reservation was one for two rooms. We got rooms on different floors. Rooms very small, even cramped, numbers 1134 and 1332. I ordered comfort rooms, which were nice, spacious and twice as large. And we got tight quarters. I saw other rooms that were as in the catalog but we were given the worst rooms. We got the keys to the room at 15:20 because it was not ready on time. Very good breakfasts. Very dirty pool
Stayed 2 nights in May 2023
Response from Front Office on Jun 8, 2023
Thank you for your feedback Mr Kopiczko,We take note of your suggestions and we will try our best to improve prior to your next visit to Ibiza.Best regards

4/10 Poor

Cristian

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The only plus was the room, which was nicely furnished and modern and the bed, which was extremely comfortable. However, there were a lot of minuses. The food was to a poor standard, not enough choice and everything was very low budget. Also the drinks offer and quality was dissapointing. The hotel facilities were outdated and tired.
Stayed 4 nights in May 2023
Response from Front Office on Jun 8, 2023
Dear Cristian, thank you for letting us know what we have to do to improve in order to host you again and make that experience as good as it can get.Best wishes from Ibiza

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from Front Office on Jun 8, 2023
Thank you Hannah for your feedback.We will be awaiting to host you again and get for you the best experience possible!

10/10 Excellent

joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic food, great atmosphere, beautifully clean, great beach i could go on all day
Stayed 7 nights in May 2023
Response from Front Office on Jun 8, 2023
Thank you Joe, we are so happy to see that you had a great time with us and our beach. We will be both here waiting for your next visit!

10/10 Excellent

Shivani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families, nice kids splash pool and beach is right there too! Entertainment was great especially the kids disco run by Leo and his team. Kids club also kept the little ones entertained and lots of activities for the whole family!
Stayed 4 nights in Apr 2023
Response from Front Office on Jun 8, 2023
Thanks a lot for appreciating our efforts to keep you and your family as satisfied as you deserve.Best regards from the place we will be waiting to host you again soon!!

10/10 Excellent

Liane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Front Office on Jun 8, 2023
Thank you so much for your feedback Liane!We hope to see you back soon!

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Front Desk on Jun 11, 2023
Hi Joanna,We are so sorry your stay haven't fulfilled your expectations and we hope we'll have the chance to make it up to you. We appreciate anyway that you let us know.Best wishes from Ibiza,

10/10 Excellent

Nathalie Anita

Stayed 7 nights in Oct 2023

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

MERCEDES

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los últimos días, como cerraba el establecimiento, el bufet era muy repetitivo
Stayed 6 nights in Oct 2023

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Incrível! Ótima localização , lugar lindo !!
Vista do nosso quarto
Stayed 2 nights in Oct 2023

8/10 Good

Sanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a superior sea view room, but got a Bert little small room without a couch or anything. And we don’t have a full view on the sea. The alternative was free all-inclusive. It was okay but I miss the room!

4/10 Poor

Emilie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
La situation de l’hôtel était top en bord de plage avec une très belle vue. Par contre, concernant les chambres extrêmement mal isolée, les murs sont du papier très bruyant. Impossible de se reposer. La literie vieillissant et inconfortable et les repas n’était vraiment pas. Bon adapté à la clientèle anglaise sûrement.
Stayed 5 nights in Oct 2023

6/10 Okay

daniel

Travelled with family
Sehr einfache Speisen Sehr laut im speiseraum
Stayed 7 nights in Oct 2023

10/10 Excellent

Stephanie

Stayed 4 nights in Oct 2023

8/10 Good

Marita

Stayed 2 nights in Oct 2023

8/10 Good

Arne

Stayed 1 night in Oct 2023

6/10 Okay

Jörg

Travelled with partner
Liked: Cleanliness, amenities
war ok für den Preis. ist in die Jahre gekommen und müsste dringend erneuert werden. So ging zb die tapete ab und im bad war sehr viel schimmel an den Fugen. das hotel ist exakt gleich geblieben nach dem wechsel von alua nach leonardo. frühstück war ok. es ist aber sehr laut und das publikum ist auch nicht das allerbeste…
Stayed 11 nights in Sep 2023

2/10 Terrible

Riccardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Personale lento e maleducato, camera orribile sporca e scomoda . Non lo consiglio , costa poco perché non è una bella zona .
Stayed 3 nights in Sep 2023

8/10 Good

Ilka

Liked: Cleanliness, staff & service
It was a nice stay, thank you!
Stayed 4 nights in Sep 2023

6/10 Okay

Marieke

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was schoon en netjes. Mooie kamers maar slechte service van personeel en onaardig ongeïnteresseerd.
Stayed 3 nights in Sep 2023

6/10 Okay

GJPM

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023

4/10 Poor

Maxim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Zunächst Positives: Gute Hotel Lage, nahe an Stand. Schönes Pool, Aktivitäten für kleine Gäste! Freundliches Personal in Restaurants und Bars. Negatives (deutlich mehr => leider) Preis Leistung stimmt leider von vorne bis hinten nicht, Qualität von All-In Getränken billig und zu süß, keine richtigen Getränke bis auf Bier und Sangria. Cocktails günstig und nicht zu empfehlen. Zimmer wurde bei uns 2-mal nicht aufgeräumt, aufgrund von mangelndem Personal. Wenn man später als 10:30 auschecken möchte, muss man noch 20 € für 1,5 Stunden zahlen (erlebe sowas zum ersten Mal). Ich komme nicht mehr weider
Stayed 9 nights in Aug 2023

10/10 Excellent

Ricardo

Stayed 2 nights in Aug 2023

6/10 Okay

nathalie

Liked: Cleanliness, staff & service
Chambre mal isolée, impossible de dormir après 7h30 du matin au 1ère étage à cause des clients qui ouvrent et qui claquent les portes sans arrêt à longueur de journée, ensuite ce sont les femmes de menages et pour finir les cuisines du dessous que vous entendez fortement. J'oubliais aussi les enfants qui crient, qui pleurent nuit et jour dans les couloirs et chambres, et la douche du voisin que l'on entend . Mise à part ça rien d'autre à dire tout est bien sauf ce gros soucis
Stayed 10 nights in Aug 2023

8/10 Good

Frank

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2023

8/10 Good

moira

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Buona posizione a due passi: bar, ristoranti, noleggio auto e possibilità di parcheggio. 3 piscine di cui una era proprio fuori dalla ns stanza.. Cucina molto buona, spiaggia piccola ma attrezzata e fermata autobus/ taxi a 5 min a piedi.. Sulla pulizia della camera si potrebbe fare meglio ma nel complesso accettabile
Stayed 8 nights in Aug 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima hotel, eten ok, direct aan het strand en rustig stukje Ibiza. We hebben genoten.
Stayed 8 nights in Jul 2023