It was an exceptional experience from start to finish. What truly sets this hotel apart is its remarkable staff, who go above and beyond to ensure guests feel like part of a big family.
From the warm welcome at reception to the attentive service provided by all staff members, such as Kalyani, Lhakpa, Sahid, Sristi, and Gyanshyam, every interaction was marked by genuine hospitality and care. Kalyani exemplified the philosophy of treating guests like family, while Lhakpa's pride in promoting both the Taj and her home state of Sikkim added a personal touch to the service. Sahid's courtesy and knowledge of cocktail making impressed me, and Sristi's hospitality in the club lounge made me feel truly pampered. And Gyanshyam's infectious smile during restaurant service brightened my dining experience.
Moreover, the hotel exceeded my expectations by facilitating a late check-out, which was immensely helpful and accommodating to my needs.
Overall, my stay at [Hotel Name] was nothing short of delightful, thanks to its exceptional staff and outstanding service.