Piscine extérieure, parasols, chaises longues
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Jaz Casa Del Mar Beach – Avis

5 out of 5
Jaz Casa Del Mar Beach
Touristic Promenade, Hurghada, Red Sea Governorate

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 48 avis sur 72." "
Note de 8 – Bien, d’après 17 avis sur 72." "
Note de 6 – Acceptable, d’après 5 avis sur 72." "
Note de 4 – Médiocre, d’après 2 avis sur 72." "
Note de 2 – Terrible, d’après 0 avis sur 72." "

9,4/10

Propreté

9,2/10

Service et personnel

9,4/10

Commodités

9,4/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Antoine

Séjour de 7 nuits en avril 2024
Jaz a répondu le 5 mai 2024
Dear Valued Guest,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

Manuel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Les : chambre spacieuse et bien équipée (bonne literie, mini-bar, coffre-fort, écran plat, climatisation, wifi) - complexe beau et très bien entretenu - piscine principale propre et chauffée - jolie plage, propre également - buffet petit-déjeuner, à midi et le soir, bon et varié - 3 restaurants à la carte, bon également - équipe d'animation au top, agréable et pas insistante - personnel au petit soin, toujours souriant, poli et très prévenant Les - : petit souci d'odeur dans la salle de bain, mais régler rapidement par l'hôtel - transats et parasol réservés tôt le matin alors que le règlement de l'hôtel l'interdit - manque d'infrastructure pour les enfants, 1 toboggan ou 2 dans la piscine principale ferait le bonheur des plus petits Hormis les quelques petits désagréments cités et au vu du rapport qualité-prix, nous ne pouvons que recommander cet hôtel. Bon séjour à Hurghada !
Séjour de 7 nuits en avril 2024
jaz a répondu le 17 avr. 2024
Dear Valued Guest, We do appreciate your endeavor in posting a review on your vacation at Jaz Casa Del Mar, we would like to seize this very chance and express our genuine gratitude for your lovely comments concerning our genuine hospitality and top notch service. We are always there at your disposal to provide you with an exclusive treatment and utmost care to guarantee you a most pleasant vacation. We very much look forward to you returning in the near future. Best regards, Hotel Management

10/10 – Excellent

Nicolas

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de fin de vacances extraordinaire! Personnel aux petits soins, piscine et plage, nombreux plats proposés, d'une très grande fraicheur.
Séjour de 5 nuits en octobre 2023
Jaz Casa a répondu le 5 nov. 2023
Dear Valued Guest,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

Damien

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very nice place to stay
Séjour de 1 nuit en septembre 2023
Jaz a répondu le 5 oct. 2023
Dear Valuable Guest ,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

8/10 – Bien

Thomas, Lossy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
RAS
Séjour de 8 nuits en septembre 2023
Amr a répondu le 3 oct. 2023
Dear Mr. Thomas,Thank you for taking the time to post your rating. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

Fahima

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 10 nuits en août 2023
Amr a répondu le 3 oct. 2023
Dear Ms. Fahima,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

NICOLAS

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Superbe hôtel avec un personnel aux petits soins, les chambres sont belles propres et spacieuses , la literie excellente. Les piscines sont superbes , chaises et propres. Les transats que ce soir à la piscine ou à la plage d'excellente qualité . Quand à l'alimentation le buffet y est très varié et l'accès aux restaurants à la carte top., Un vrai all inclusive . La plage est superbe , le seul petit bémol pour moi est qu'il n'y a pas de barrière de corail devant l'hôtel , il faut forcément partir en excursion pour découvrir les superbes fonds marins de la mer rouge .. Voyage très agréable
Séjour de 15 nuits en août 2023
Amr a répondu le 3 oct. 2023
Dear Mr. Nicolas,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

Philippe

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hôtel avec plage accès direct locaux très propre restaurant très bon à recommander emplacement sublime
Séjour de 6 nuits en mai 2023
Jaz Casa Del Mar a répondu le 4 juin 2023
Dear Mr. Philippe,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the hotel services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

Liya

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Le personnel est juste au top
Séjour de 11 nuits en août 2022
jaz a répondu le 29 déc. 2022
Dear Ms. Liya,Thank you for taking the time to share your experience with others. We are pleased to read that we have succeeded in providing you with an all-round well-being holiday and you could relax. Many thanks for the very nice comments to our hotel. We will strive to maintain and improve our standard. The entire team would be delighted to welcome you back to our Jaz Casa Del Mar Beach.Best RegardsHotel Management

8/10 – Bien

Sehnat

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 12 nuits en mai 2024
Jaz a répondu le 21 mai 2024
Dear Valued Guest,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

8/10 – Bien

Petra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Jaz a répondu le 21 mai 2024
Dear Mrs. Petra,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

10/10 – Excellent

Matthias

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wir sind eigentlich keine AllInclusive-Urlauber aber der Aufenthalt im Jaz Casa Del Mar hat uns sehr gut gefallen. Besonders der hervorragende Service von unserem Kellner Mostafa hat alles übertroffen. Es wurde sehr abwechslungsreich und vor allem regional gekocht, was uns sehr erfreute und auch eine hervorragende Qualität war. Das gesamte Personal legt großen Wert auf Sauberkeit. Ich kann es nur wärmstens empfehlen!
Séjour de 3 nuits en avril 2024
FO a répondu le 7 mai 2024
Dear our valued guest,Thank you for taking the time to share your experience with others. We are pleased to read that we have succeeded in providing you with an all-round well-being holiday and you could relax. Many thanks for the very nice comments to our hotel. We will strive to maintain and improve our standard. The entire team would be delighted to welcome you back to our Jaz Casa Del Mar Beach.Best RegardsHotel Management

10/10 – Excellent

Gazmend

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Mit Abstand eines der besten Hotels in Hurghada was Sauberkeit, Essen, Standort und Service betrifft. Wir waren sehr sehr zufrieden mit allem und können dieses Hotel nur weiterempfehlen. Keinerlei bedenken von Magen-Darm- Beschwerden, weil das Wasser gefiltert wird und man sich bedenkenlos die Zähne putzen kann oder sich einen Cocktail mit Eis bestellen kann.
Séjour de 8 nuits en avril 2024
Jaz a répondu le 5 mai 2024
Lieber Gast !allerbesten Dank für Ihre tolle Bewertung.Menschen begeistern - das ist unsere Mission und wenn man Ihre Zeilen liest, haben wir es bei Ihnen geschafft, was uns außerordentlich erfreut. Wir würden uns freuen, wenn wir Sie schon bald wieder bei uns willkommen heißen dürften. Mit besten Grüßen Ihr Jaz Casa Del Mar Management

8/10 – Bien

Aysenur, Beringen

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I am giving four stars because I booked through Expedia and paid extra for a sea-view room. Upon arrival, it was already late and dark, but we quickly realized we did not have a sea-view room; we only saw pipes and other unpleasant things. This was quite a disappointment, and we had to make several phone calls to resolve it. At first, they told us there were no rooms available, but after several complaints, a room with a sea view became available. We were moved to the correct room after one day, for which we had already paid extra. However, they did not apologize or refund us for the night we spent without a sea view. We traveled with our two-year-old daughter, and to do some activities, we inquired about a babysitter who could accompany us for a fee, but they said they didn’t offer that service (which we are accustomed to from other destinations). This wasn’t a big issue, as every hotel has its own policies. The food was very good, and the staff was very friendly (with a few exceptions).
Séjour de 7 nuits en avril 2024
FO a répondu le 7 mai 2024
Dear Mrs. Aysenur,Thank you for visiting us and for taking the time to share your feedback about your stay.The opinion of every customer is important to us and we always keep analyzing comments and suggestions from our guests to improve our services and facilities.We are very happy that overall you had a lovely stay in our hotel but we will definitely work on all your comments to further improve our hotel.Thank you once again for your comments and we are looking forward to welcoming you again in the future.Best regards, Hotel Management

10/10 – Excellent

lili

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good
Séjour de 2 nuits en mars 2024
Jaz a répondu le 16 avr. 2024
Dear Valued Guest,Thank you for choosing theJaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

6/10 – Acceptable

Christian

Séjour de 11 nuits en mars 2024
Jaz a répondu le 12 avr. 2024
Dear Mr. Christian,Thank you for visiting us and for taking the time to share your feedback about your stay.The opinion of every customer is important to us and we always keep analyzing comments and suggestions from our guests to improve our services and facilities.Please accept our personal apologies that some aspects did not meet your expectations.Thank you, and we are looking forward to welcoming you again in the future.Best regards, Hotel Management

10/10 – Excellent

William, Kilmarnock

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff make this hotel. Our housekeeping guy 1267 was friendly and did a great job on our rooms. The grill chef was amazing prepared my prawns without being asked and made amazing things. Our usual waiters were all attentive and ensured we were treated well. The restaurants/bar manager was always greeting us and asking about our stay. The barman kept me topped up..makes a mean milky coffee. We ate at 2 a la carte one the food was amazing and the staff were chatty and the chef brought me out extra mash.10 out of 10 at Aqua. And the other was a bit of a disappointment. The staff no they were amazing but i had my heart set on the salmon only to be told there was a 35€ surcharge. I wasn't prepared to pay that for a bit of salmon and I did complain that we were all inclusive and we had a free trip to the 3 a la carte. Im glad i dont like lobster it was €150. So dont assume..I honestly wished i skipped Oscar and ate in the main restaurant. Everything was so clean and the pools were all amazing. Its a 5* hotel and it was 9.5 out of 10. Only because I felt cheated with the salmon. Outside was not so great for me..there's a gun barricade along the street at the Russian consulate it was meant for my safety but I fear guns and it was a bit off-putting. Next time I'll venture further. And skip the booking at Oscars.
Séjour de 7 nuits en mars 2024
Jaz a répondu le 7 avr. 2024
Dear Mr. William,Thank you for visiting us and for taking the time to share your feedback about your stay.The opinion of every customer is important to us and we always keep analyzing comments and suggestions from our guests to improve our services and facilities.We are very happy that overall you had a lovely stay in our hotel but we will definitely work on all your comments to further improve our hotel.Please accept our personal apologies that some aspects did not meet your expectations.Thank you once again for your comments and we are looking forward to welcoming you again in the future.Best regards, Hotel Management

10/10 – Excellent

Sharon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was perfect couldn’t complain about anything. All staff were excellent all happy and willing to help. Will definitely return to this hotel.
Séjour de 4 nuits en mars 2024
Jaz a répondu le 7 avr. 2024
Dear Mrs. Sharon,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

Abusar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very friendly and helpful hotel personnel.
Séjour de 7 nuits en mars 2024
Jaz a répondu le 2 avr. 2024
Dear Valued Guest,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

8/10 – Bien

Pinar

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Alles in allem war es ein schöner Aufenthalt. Die Speisenauswahl war groß, einige Gerichte waren aber gewöhnungsbedürftig. Das Zimmer war sehr schön und groß, genau wie auf den Bildern. Die Anbindung zum Flughafen ist sehr gut. Zum Hotel dauert es nur ca. 10 min. Es war sehr angenehm und man konnte sehr gut entspannen. Wir würden auf jeden Fall wiederkommen.
Séjour de 6 nuits en mars 2024
Jaz a répondu le 2 avr. 2024
Lieber Gast !allerbesten Dank für Ihre tolle Bewertung.Menschen begeistern - das ist unsere Mission und wenn man Ihre Zeilen liest, haben wir es bei Ihnen geschafft, was uns außerordentlich erfreut. Wir würden uns freuen, wenn wir Sie schon bald wieder bei uns willkommen heißen dürften. Mit besten Grüßen Ihr Jaz Casa Del Mar Management

10/10 – Excellent

Peter

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great service attitude of all staff, anytime. Great quality of food. Great Resort featuring different kinds of pools and beach access. We will come back for sure.
Séjour de 7 nuits en mars 2024
JAZ a répondu le 28 mars 2024
Dear Valued Guest,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

6/10 – Acceptable

Roshni

Voyage de couple
Points forts : Service et personnel
It’s ok and that’s it. Definitely not a 5 start hotel. We booked 8 nights and had requested a queen bed. When we arrived we had twin beds and there was rubbish in the wardrobe. The manager said there wasn’t a way to move us until the next day. However when we did move this was much better and grateful that the manager made an effort to give us two room options. Disappointed with house keeping. Our shower gel wasn’t refilled for 3 days. We kept forgetting to ask at reception but luckily had brought our own. However when we did tell reception it was sorted but why isn’t house keeping check of these things? Good to see management actively speaking to guests and noting any issues. I’m sorry to say that the food selection in the buffet is terrible. Baked items are stale and hard, the seasoning isn’t quite right for the main dishes, repetitive dishes on the menu and I had a bad tummy for the whole trip which I’m guessing was due to the fresh fruit and salads in water. No ironing board or iron in the room so I’m guessing this is something you’d need to request at reception, hairdryer is attached in the bathroom so I’d suggest taking your own too. On the plus side the staff are great and friendly. Disappointed given how much money we spent. Wouldn’t recommend this hotel.
Jaz a répondu le 28 mars 2024
Dear Guests!Thank you for taking the time to write a review with the feedback on your flight layover here with us at Jaz Casa Del Mar Resort. The service provided to our guests is the primary concern and it would certainly appear that there was a breakdown in the high standards that we endeavor to maintain at the Jaz Casa Del Mar Resort and at all Jaz hotels and resorts.Please be assured that we are most grateful to you for having taken the time to bring this matter to our attention, as through constructive criticism such as yours, we are able to monitor our hotel operations more closely and take corrective action when necessary.We deeply regret to read that we failed to meet your expectations in some areas. Be sure that we are always open for any constructive comments from our guests, as these can definitely help to monitor our operation better and continue to improve our service. Once again, thank you for your constructive feedback and we are looking forward to welcome you back to the Jaz Casa Del Mar again in the near future with better experience.Best Regards,Hotel Management

10/10 – Excellent

Anita

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Villaggio molto carino nuovo pulito personale gentile cibo buono spiaggia carina ma purtroppo manca la barriera corallina
Séjour de 7 nuits en mars 2024
Jaz a répondu le 13 mars 2024
Dear Mrs. Anita, We do appreciate your endeavor in posting a review on your vacation at Jaz Casa Del Mar, we would like to seize this very chance and express our genuine gratitude for your lovely comments concerning our genuine hospitality and top notch service. We are always there at your disposal to provide you with an exclusive treatment and utmost care to guarantee you a most pleasant vacation. We very much look forward to you returning in the near future. Best regards, Hotel Management

4/10 – Médiocre

Zainab

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Food was very poor and I still have a tummy bug. Reception staff were rude and helpful Hotel had power cut with no emergency plan and staff were not willing to help as the food options were limited We were with a 4 year old and given a room near the live show which was every night. Tried to complain but receptionist said the other rooms are an extra cost so we couldn’t move. He offered to show us one the next morning but when we went no one knew anything about it and said all rooms are gone. We were really looking forward to this trip so it was a shame it was so poorly managed
Séjour de 6 nuits en février 2024
Jaz a répondu le 13 mars 2024
Dear Mrs.Zainab,Thank you for visiting us and for taking the time to share your feedback about your stay.The opinion of every customer is important to us and we always keep analyzing comments and suggestions from our guests to improve our services and facilities.We will definitely work on all your comments to further improve our hotel.Please accept our personal apologies that some aspects did not meet your expectations.Thank you once again for your comments and we are looking forward to welcoming you again in the future.Best regards, Hotel Management

6/10 – Acceptable

Kam

Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Everything was perfect and would have been 5 stars had it not been for the tall chubby guy on reception with glasses almost making me late to the airport because he turned my Uber away from entering as he wanted to take 15 minutes checking me out when it was a simple process and everything was pre settled and there’s was nothing to do but to hand over room keys.. but they refused to let my Uber in who then left after 5/10 min awaiting outside and I was then left with an hour to wait and find a new Uber and even when I finally did I had to Goto the main road and when I tried to go in the Uber and the security was telling me to wait for no reason at all and for another Uber to leave, I refused and got in my Uber as my flight was not going to wait for them and the guy at the counter which I mentioned before glasses tall tried to be funny saying if you miss your flights it’s your fault because your supposed to be at the airport 3 hours before international flight to which I corrected him that he had no clue and my flight was actually domestic and the fact he assumed he knew and that I didn’t need to be that early for domestic as a seasoned traveleg I knew this, I had given myself 1 hour 30 which was cut short to 1 hour due this nonsense by reception and security. Otherwise perfect stay until the last moment where it was ruined by ONE HERO!
Séjour de 6 nuits en février 2024
Jaz a répondu le 6 mars 2024
Dear Mr. Qamar Mohammed,Thank you for visiting us and for taking the time to share your feedback about your stay.The opinion of every customer is important to us and we always keep analyzing comments and suggestions from our guests to improve our services and facilities.Regarding to your comments, please note that in each hotel, the check-in and check -out, and all the guests should make this simple process.Reception must be sure that everything is ok (nothing is forgotten in the room),plus to it the Receptionist should make the check-out and to check if the guests needs to pay for something. Please be assured that we will share your feedback with the responsible head department to initiate improvement measures. Please accept our personal apologize that some aspects did not meet your expectations.We hope to welcome you back again in our property with better experience.Best regards, Hotel Management

8/10 – Bien

Gilles

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good balance price-quality! Service both in the restaurant and at the pool are just excellent - very kind and helpful waiters. Combination buffet and a la carte restaurants brings a good variation in dinner possibilities. Wide range of bread, cold vegetables and desserts - I missed warm vegetables to combine with the freshly cooked fish and meat. Rooms are spacious and clean - If you would like to sleep early, I would recommend not to have a room close to bar where the show is executed. Summarized: Very good hotel which I would definitely book again.
Jaz a répondu le 5 mars 2024
Dear Valued Guest,We would like to personally reply and thank you for taking the time to share your impression about our hotel. We were delighted to read your comments in which you praise the efficiency of teamwork and an excellent hospitality of hotel’s staff. Such encouraging comments are very rewarding for our staff. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels.Once again thank you and we look forward to hopefully greeting you here again at Jaz Casa Del Mar.Best regards, Hotel Management

10/10 – Excellent

omeed Hamad Sedeeq

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ich werde noch mal dahin kommen
Séjour de 6 nuits en février 2024
Jaz a répondu le 25 févr. 2024
Lieber Gast!allerbesten Dank für Ihre tolle Bewertung.Menschen begeistern - das ist unsere Mission und wenn man Ihre Zeilen liest, haben wir es bei Ihnen geschafft, was uns außerordentlich erfreut. Wir würden uns freuen, wenn wir Sie schon bald wieder bei uns willkommen heißen dürften. Mit besten Grüßen, Ihr Jaz Casa Del Mar Management

4/10 – Médiocre

Vincenzo

Voyage en groupe
Points faibles : Propreté, service et personnel
Niente di che (nessuna esperienza da ricordare)
Ristorante: menu ripetitivo Servizio: quantità adeguata di personale ma nessun addetto concentrato sui clienti nessuna esperienza da ricordare , mancanza di esperienza e professionalità Bar: il servizio all inclusive non rispecchia il modo con cui viene messo in opera( sembra quasi gli dia fastidio servirti) Check out privo di attenzione al cliente( mi hanno fatto tornare dal cancello solo per restituire la key card) Animazione deludente a parte lo spettacolo su danza del ventre. Fastidiosa l’agenzia viaggi posta allinterno dell hotel perché continuavano a disturbare i clienti in maniera insistente per cercare di vendere i loro pacchetti tour che realtor sono anche cari rispetto a quelli che si trovano fuori.
Séjour de 3 nuits en février 2024
Jaz a répondu le 23 févr. 2024
Dear Valued Guests!Thank you very much for taken the time to share your comments regarding your recent stay with us at Jaz Casa Del Mar Beach.The service provided to our guests is the primary concern and it would certainly appear that there was a breakdown in the high standards that we endeavor to maintain at the Jaz Casa Del Mar beach and at all Jaz hotels and resorts.Please be assured that we are most grateful to you for having taken the time to bring this matter to our attention, as through constructive criticism such as yours that we are able to monitor our hotel operations more closely and take corrective action when necessary.We share your comments regarding your recent stay with all department concerned, corrective action will be taken and more training to all staff to meet the guest expectations.Dear Guests,once again, thank you very much for your constructive feed-back and I look forward in welcoming you back to the Jaz Casa Del Mar Beach with better experience.Best regards,Hotel Management

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice rooms, good food & friendly staff
Séjour de 2 nuits en février 2024
Jaz a répondu le 23 févr. 2024
Dear Mr. Michael,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

Nina, London

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I have no faults with our stay! Everything was amazing. Pictures of the hotel do not do it justice, the hotel was beautiful and clean!
Séjour de 4 nuits en février 2024
Jaz a répondu le 18 févr. 2024
Dear Mrs. Nina,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

Mirjam

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Außerordentlich freundliches Personal. Reichhaltig, sorgfältig und prachtvoll präsentierte Buffets.
Séjour de 7 nuits en février 2024
Jaz a répondu le 18 févr. 2024
Sehr geehrte Frau Mirjam,allerbesten Dank für Ihre tolle Bewertung.Menschen begeistern - das ist unsere Mission und wenn man Ihre Zeilen liest, haben wir es bei Ihnen geschafft, was uns außerordentlich erfreut. Wir würden uns freuen, wenn wir Sie schon bald wieder bei uns willkommen heißen dürften. Mit besten Grüßen Ihr Jaz Casa Del Mar Management

10/10 – Excellent

stephen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A great week at this hotel. The facilities are really good, with multiple pools and a great beach. The food was great for breakfast, lunch and dinner with the Italian restaurant a real winner! All the staff at the hotel were so friendly and helpful and I would return here without hesitation!
FO a répondu le 16 févr. 2024
Dear Mr. Stephen,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.Best regards, Hotel Management

10/10 – Excellent

Miliana

Séjour de 8 nuits en décembre 2023
Jaz a répondu le 8 févr. 2024
Dear Valued Guest,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

8/10 – Bien

Richard

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement
A nice stay. I wish they had informed us of the need for reservations in the restaurant. We only stay for one dinner so had to eat at the buffet which was adequate but only adequate. Signage that identified direction to places such as the spa would be helpful The. Pools were nice and the bar drinks ggod
Séjour de 2 nuits en décembre 2023
Jaz a répondu le 8 févr. 2024
Dear Mr. Richard,We would like to personally reply and thank you for taking the time to share your impression about our hotel. We were delighted to read your comments in which you praise the efficiency of teamwork and an excellent hospitality of hotel’s staff. Such encouraging comments are very rewarding for our staff. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels.Once again thank you and we look forward to hopefully greeting you here again at Jaz Casa Del Mar.Best regards, Hotel Management

8/10 – Bien

shammi Akhtar

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was amazing
Séjour de 5 nuits en novembre 2023
Hotel Management a répondu le 13 déc. 2023
Dear Valued Guest,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

8/10 – Bien

ALEXANDRA

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great stay at this resort! The hotel was clean and had the nicest staff! The food was just okay but that is expected for an all inclusive. The drink menu was huge and everything tasted good. The rooms were clean, comfortable beds and air conditioned worked well. The water pressure in the shower was just okay and there was no shelf in the shower to hold toiletries. Also, the lighting was terrible for make up. Overall, the staff are what make this hotel. They truly go above and beyond.
Séjour de 8 nuits en octobre 2023
Jaz a répondu le 10 nov. 2023
Dear Mrs. Alexandra!Thank you for choosing Jaz Casa Del Mar Hotel for your vacation and for taking the time to write your feedback on your recent vacation at our property.We are very pleased that you had a pleasant stay in our hotel overall, for which we are very grateful.Please accept our personal apologies that some aspects did not meet your expectations.We had sent your comments to the responsible Head Department for the improve. We hope to welcome you back to our home with a better experience soon.Best regards,Hotel management

10/10 – Excellent

Nemanja

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Gutes Hotel.
Séjour de 10 nuits en octobre 2023
Jaz Casa Del Mar a répondu le 5 nov. 2023
Sehr geehrte Frau Nemanja,allerbesten Dank für Ihre tolle Bewertung.Menschen begeistern - das ist unsere Mission und wenn man Ihre Zeilen liest, haben wir es bei Ihnen geschafft, was uns außerordentlich erfreut. Wir würden uns freuen, wenn wir Sie schon bald wieder bei uns willkommen heißen dürften. Mit besten Grüßen Ihr Jaz Casa Del Mar Management

8/10 – Bien

Fabian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Für den Preis und Sterne ein schönes Hotel. Eigenes kleines Riff um zu schnorcheln. Restaurants konnten wir leider nicht testen. Personal stets freundlich und es wurde viel geputzt. Musik der Nachbarhotels etwas gar laut.
Séjour de 5 nuits en octobre 2023
Jaz Casa a répondu le 5 nov. 2023
Lieber Herr Fabian,vielen Dank, dass Sie das Jaz Casa Del Mar Hotel für Ihren Urlaub gewählt haben und sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem letzten Urlaub in unserem Haus zu schreiben.Wir versichern Ihnen, dass wir Ihr Feedback an die zuständigen Abteilungsleiter weiterleiten werden, um Verbesserungsmaßnahmen einzuleiten. Wir möchten uns persönlich dafür entschuldigen, dass einige Aspekte nicht Ihren Erwartungen entsprochen haben.Leider können wir Ihre Erfahrungen nicht ungeschehen machen. Wir hoffen, Sie bald wieder in unserem Haus mit besseren Erfahrungen begrüßen zu dürfen.Mit freundlichen Grüßen,Hotel Management

10/10 – Excellent

BASSEM

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super clean with great hospitality
Jaz Casa Del Mar a répondu le 5 nov. 2023
Dear Mr. Bassem,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

Bianca, Lemoyne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful Hotel, Gardens, Rooms, Buffet, Pools, etc... If you wish to shop, there is a pharmacy and a bazaar in front of the hotel on the street. You can ask for a Transportation to the Airport for 18$ USD (reserve in advance). Thank you Jaz Hotel for everything!
Séjour de 3 nuits en octobre 2023
Hotel Management a répondu le 27 oct. 2023
Dear Ms.Bianca, Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations. We will be looking forward to welcoming you back to Jaz Casa Del Mar soon. Best regards, Hotel Management

10/10 – Excellent

Khalid

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Alles in allem ein mega Hotel. Sehr, sehr sauber. Sehr zuvorkommendes Personal. Immer um einen bemüht. Speisen und Getränke waren auch immer richtig gut und variieren. Pools und Strandlage perfekt. Das einzige was ich bemängeln muss sind die Leute am Strand, die immer versuchen dir irgendwelche Touren anzudrehen. Die Safari mit Quad fahren und Kamelreiten (das war ein kurzes Kamel auf-und ab) war Massenabfertigung. Richtig schlecht. Aber das schnorcheln war ganz gut, obwohl man da im Wasser auch immer in Gruppen unterwegs ist. Fazit: Wir kommen nächstes Jahr gerne wieder.
Séjour de 7 nuits en octobre 2023
Hotel Management a répondu le 27 oct. 2023
Dear Mr.Khalid Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations. We will be looking forward to welcoming you back to Jaz Casa Del Mar soon. Best regards, Hotel Management

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 9 nuits en octobre 2023
Hotel Management a répondu le 27 oct. 2023
Dear Value guest, Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations. We will be looking forward to welcoming you back to Jaz Casa Del Mar soon. Best regards, Hotel Management

10/10 – Excellent

Minjae

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2023
Jaz a répondu le 17 oct. 2023
Dear Valued Guest ,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

8/10 – Bien

Murat

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Personel ilgi ve Animasyon
Personel ilgi alaka mükemmel,özellikle restoran bölümü tüm çalışanlar güleryüzlü ve samimi. Resepsiyon Personeli biraz daha geliştirilebilir . Soğuk ve ilgisiz duruş tarzları var. Akşam Aktivite ve Animasyonları çok kötü, hotel alanında akşamlar can sıkıcı .
Séjour de 4 nuits en septembre 2023
Amr a répondu le 3 oct. 2023
Dear Valued Guest,Thank you for choosing the Jaz Casa Del Mar Beach and for taking the time to post your kind and helpful review, we are very pleased to read that you enjoyed your stay with us.We will be looking forward to welcoming you back to Jaz Casa Del Mar Beach again soon.Best regards, Hotel Management

8/10 – Bien

Anwaar

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good service and hospitality to me and my family from the hotel, extremely happy with my stay. Wifi is a bit slow but everythinf else is perfect
Séjour de 6 nuits en septembre 2023
Amr a répondu le 3 oct. 2023
Dear Mr. Anwaar,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

Jesus

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent hotel, beach colors are great and staff very well prepared
Séjour de 1 nuit en septembre 2023
Amr a répondu le 3 oct. 2023
Dear Mr. Jesus,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

Irene

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Im Großen und Ganzen ist das Hotel sehr gut - ideal für Leute, die im Urlaub Entspannung suchen. Alle Mitarbeiter waren kooperativ und zuvorkommend. Das Essen war gut.
Séjour de 5 nuits en septembre 2023
Amr a répondu le 3 oct. 2023
Dear Ms. IreneThank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 – Excellent

Renate Rosa

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Strand Urlaub
Vom Personal an der Reception, Houskeeping, lifequard und Serviceperonsl im Restaurant alles perfekt 👌 Ausgezeichnetes Essen am Frühstücksbuffet, Mittag und Abend
Séjour de 8 nuits en juin 2023
Jaz Casa Del Mar a répondu le 25 juin 2023
Liebe Frau Renate,herzlichen Dank für Ihre tolle Bewertung über unser Hotel. Es freut uns sehr zu hören, dass Sie eine so schöne Zeit in unserem Hotel verbracht haben und dass Sie mit allem so zufrieden waren. Wir bedanken uns sehr für all Ihre wundervollen Worte zu unseren Service und Mitarbeitern.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüssen zu dürfen und schicken Ihnen bis dahin sonnige Grüße vom Roten Meer.Ihr Jaz Casa Del Mar Management

10/10 – Excellent

Khaled

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice place for all inclusive
Have had great experience at this resort. Had great buffet experience with many verities of food. Friendly staff, and welcoming.
Séjour de 7 nuits en mai 2023
Hotel Management a répondu le 30 mai 2023
Dear Mr. Khaled,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

6/10 – Acceptable

Sadat

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Ich wahr ihm grossen und ganzen Zufrieden, jedoch habe ich den Transfer vom Flughafen bis zum Hotel und vom Hotel bis zum Transfer bezahlt jedoch ist keiner erschienen um uns abzuholen. Dies finde ich sehr fraglich.
Séjour de 6 nuits en mai 2023
Jaz Casa Del Mar Beach a répondu le 31 mai 2023
Lieber Herr Sadat,vielen Dank, dass Sie das Jaz Casa Del Mar Hotel für Ihren Urlaub gewählt haben und sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem letzten Urlaub in unserem Haus zu schreiben. Wir möchten uns persönlich dafür entschuldigen, dass einige Aspekte nicht Ihren Erwartungen entsprochen haben.Sehr geehrter Herr Sadat, bitte senden Sie uns weitere Einzelheiten zu der Situation, die Sie in Ihrer Bewertung erwähnt haben, um den Fall zu untersuchen.Mit freundlichen Grüßen,Hotel Management