Waterslide

Reviews of Jaz Aquamarine Resort - All Inclusive

5 out of 5
Jaz Aquamarine Resort - All Inclusive
South Sahl Hashish Road, Magawish District, Hurghada, Red Sea Governorate

Reviews

8.8

Excellent

Rating 10 - Excellent. 310 out of 510 reviews" "
Rating 8 - Good. 139 out of 510 reviews" "
Rating 6 - Okay. 30 out of 510 reviews" "
Rating 4 - Poor. 14 out of 510 reviews" "
Rating 2 - Terrible. 17 out of 510 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alexandra Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
It was a good trip and the hotel is good. The property is a bit tired in places and the food could be a bit hit and miss. The pools were great and the slides a hit. Spa also good. The gym was very sad and needs to be updated and the WiFi is poor. The guest relations team worked hard to fix the (minor) issues we reported. Lots of praise to Osman on the omelette station at breakfast.
Stayed 7 nights in Apr 2024
Response from Jaz Aquamarine on Apr 14, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued and critical feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our good hotel, great pools, slides, spa and helpful staff. With regards to your comments about our bit tired property, we would like to highlight that the hotel is in full operation 365 days a year and updates are subject to an ongoing process, when and as needed, for example with grouting, upholstery renovations, polishing works, paintings etc. Although we have not been closed for full renovations, we do our best to keep our rooms at a good standard, which is acknowledged by most of our guests praising the high standards of our rooms keeping in consideration that the hotel has opened in 2009. Nevertheless, we will be looking further into your kind suggestions, as we always thrive to improve ourselves in all aspects of the hotel. With regards to your comments about the wifi signal around the hotel it is highlighted in the brochure that the wifi is unlimited „limited speed” – which means that it is suitable for checking social media, but not for downloading.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

8/10 Good

CJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was excellent, the staff was very friendly and the food was good.
Stayed 7 nights in Mar 2024
Response from Jaz Aquamarine Resort on Apr 12, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our friendly staff and good food.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

8/10 Good

Swetha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jaz Aquamarine Resort on Apr 9, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Some issues regarding the use of restaurants, but was speedily resolved. Friendly staff. Clean and neat accommodation. Great entertainment too.
Stayed 8 nights in Feb 2024
Response from Jaz Aquamarine Resort on Apr 6, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, the service, friendly staff, cleanliness and entertainment.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

2/10 Terrible

Serap

Stayed 4 nights in Mar 2024
Response from Jaz Aquamarine on Apr 23, 2024
Dear Guest,Warm greetings from Jaz Aquamarine Resort. Thank you for your time for leaving feedback. Unfortunately, we cannot trace you in our system from your details provided. If you did stay in our hotel, please contact us with further details of any issues affecting the scoring so we may investigate further to enhance future guest's stay. Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is fantastic overall. Rooms and pools are clean, the food is super (i was a bit sceptical on this but couldn't be better). Staff was friendly and helpful. The sea of the beach is very shallow, you can't enjoy it as much as you would like to but still, we didn't mind, we made the most of it and we had the perfect break from our bad weather in England. Last bad point is the WiFi, didn't work well for us, but it is a nice excuse to forget about the phone for a few days. It reached our expectations and we would recommend the place.
Response from Jaz Aquamarine Resort on Apr 4, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our resort, cleanliness, the food, our helpful staff and your kind recommendation.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect getaway for relaxing before the Easter rush. Staff were great, hotel was very clean and food was great.
Stayed 7 nights in Mar 2024
Response from Jaz Aquamarine Resort on Mar 29, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our great staff, clean hotel and great food.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Nimesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a brilliant stay. Staff were helpful whenever needed and even catered for us.
Stayed 8 nights in Feb 2024
Response from Jaz Aquamarine Resort on Mar 8, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our helpful staff.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

8/10 Good

Ahmed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok but i had to change rooms since that they have checked me in a distant room from the hotel facilities
Stayed 2 nights in Feb 2024
Response from Jaz Aquamarine Resort on Mar 1, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback.We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that in general you enjoyed your stay here with us.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2024
Response from Jaz Aquamarine Resort on Mar 1, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback.We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Divya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and staff. Would easily recommend this to others and stay again myself.
Stayed 5 nights in Feb 2024
Response from Jaz Aquamarine Resort on Feb 27, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our excellent facility and staff, and your kind recommendation.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Ms

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jaz Aquamarine Resort on Feb 26, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

8/10 Good

Mohamed

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Jaz Aquamarine Resort on Feb 26, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Ali

Liked: Property conditions & facilities
Fantastic facilities, Great for families. WI-FI needs massive improvements thou
Stayed 7 nights in Feb 2024
Response from Jaz Aquamarine Resort on Feb 21, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our fantastic facilities, great for families.With regards to your comments about the wifi signal around the hotel it is highlighted in the brochure that the wifi is unlimited „limited speed” – which means that it is suitable for checking social media, but not for downloading.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Rajbrinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Jaz Aquamarine for 6 days and we had a great time. Property is huge as its twinned with Bluemarine. Gardens, Pool and other areas are kept immaculate. There are few pool side bars which serve snack throughout afternoon. The main TOPAZ restaurant offers very good buffet. Staff are very attentive and make you feel special. There are 3 water slide pools which kid enjoyed. Would definitely recommend this hotel/resort to anyone seeking a true 5* experience.
Stayed 5 nights in Jan 2024
Response from Jaz Aquamarine Resort on Feb 4, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback.We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us.We would also like to thank you for your positive comments about our huge resort, gardens, pools, well kept areas, snacks in the pool bars, good buffet in Topaz restaurant, very attentive staff, water slide pools and your kind recommendation.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Aneeqa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our trip was amazing! The staff at Jaz Aquamarine are the best, they were all so helpful and accommodating, haven’t come across nicer people than them. Anything we needed, they were happy to help, from the ground staff to security, everyone was so polite and professional. Ibrahim was very courteous, whilst we were by the poolside he saw we had finished our drinks and went to get us new drinks without even asking! Saber I believe his name is, his mocktails were amazing Everytime! Mohammed Wahab at reception was so so helpful Everytime, especially as he went out of his way to assist me with a dinner booking. Thank you to everyone!
Stayed 7 nights in Jan 2024
Response from Jaz Aquamarine Resort on Feb 1, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your great comments about our helpful and professional staff.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing. Rooms, restaurants, public areas kept very clean. Can’t fault it
Stayed 4 nights in Jan 2024
Response from Jaz Aquamarine Resort on Feb 1, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our amazing staff, rooms, restaurants, and cleanliness.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Assad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value excellent facilities
Excellent is all aspects except main restaurant us very busy as other main restaurant is closed a bit of a srum at breakfast
Stayed 1 night in Jan 2024
Response from Jaz Aquamarine Resort on Feb 1, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our excellent resort.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

2/10 Terrible

Sanjit

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartments poor, food choices limited, food quality poor, customer service poor. If your used to a European 5 star this is probably the equivalent of a three star.
Stayed 8 nights in Dec 2023
Response from Jaz Aquamarine Resort on Jan 8, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you.With regards to your comments about our rooms, we would like to highlight that the hotel is in full operation 365 days a year and updates are subject to an ongoing process, when and as needed, for example with grouting, upholstery renovations, polishing works, paintings etc. Although we have not been closed for full renovations, we do our best to keep our rooms at a good standard, which is acknowledged by most of our guests praising the high standards of our rooms keeping in consideration that the hotel has opened in 2009. Nevertheless, we will be looking further into your kind suggestions, as we always thrive to improve ourselves in all aspects of the hotel. With regards to your comments about the food, we are sorry that this was not to your taste but we are catering for a number of different nationalities each with their own tastes and expectations and the majority of our guests are more than happy with the food provided. However, if you are unable to find something to suit then our chefs are more than happy to prepare something especially for you. Nevertheless our chefs are constantly reviewing and updating our menus so perhaps on a return visit you may find it more to your own liking.We would like to highlight that you were contacted by our Guest Relation department, and you have not raised any of the above mentioned issues with them, therefore we believed that you are satisfied with everything.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Dipesh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous family friendly resort with lots of amenities for kids and adults. They also cater for vegetarians very well. A must visit resort.
Stayed 7 nights in Dec 2023
Response from Jaz Aquamarine Resort on Jan 1, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, us being family friendly and to meet dietary requirements.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

kanagaratnam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Jaz Aquamarine Resort on Jan 1, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

6/10 Okay

Imran

Travelled with family
Liked: Cleanliness, property conditions & facilities
Average stay
Hotel is a 4 star in my opinion, got a garden view room and was ok poor Internet speeds, i booked this hotel as it had 2 indoor pools as I wanted to use for my baby, when i got there they wanted to charge 20 to 25 euros person to use which was ridiculous these charges were not on website , baby pool outside were dirty, beds were comfortable, water pressure very high, would i go back, not really as other 4 starts were much better than this so called 5 star
Stayed 4 nights in Dec 2023
Response from Jaz Aquamarine Resort on Feb 6, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you.With regards to your comment about indoor swimming pool, kindly note that this pool is situated in our Mivida Spa salon which is actually run not by hotel but by our third company. That's why this extra service in our hotel needs to be paid according to the Mivida's price list.With regards to the internet in the room, if you had brought this to our attention we would have been happy to send one of our IT technicians to the room to fix the problem.With regards to your comments about cleanliness in the baby pool, we would like to note that all pools are giving a deep cleaning at the end of each day and upon guests request.We would like to thank you for taking your time to review our hotel. We have passed your comments and suggestions to the relevant department for their perusal. We hope to have the pleasure to welcome you back again in the future, so we may provide you with a perfect holiday experience.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

gigi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place for vacation all over expectations Food. Beaches. Pools friendly stuff
Stayed 5 nights in Dec 2023
Response from Jaz Aquamarine Resort on Dec 24, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, food, beach, pools, and friendly staff.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Sienna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, friendly staff.
Stayed 7 nights in Dec 2023
Response from Jaz Aquamarine Resort on Dec 23, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, and friendly staff.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Angus

Stayed 10 nights in Dec 2023
Response from Jaz Aquamarine Resort on Jan 8, 2024
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Jaz Aquamarine Resort on Dec 12, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

liane, edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the AquaMarine! The pictures do not do it justice- the grounds are immaculate, the pools are clean and some were heated, very quick and professional check in provided by Ahmed, ample selection of lounges and restaurants, ( choice of buffets or al a carte) and ALL of the staff encountered in interactions were extremely friendly and willing to get you whatever you needed. I luvd this place and would highly recommend.
Stayed 3 nights in Nov 2023
Response from Jaz Aquamarine Resort on Dec 2, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, cleanliness, friendly staff and your kind recommendation.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience
Staff were very helpful/friendly. Good food options, and lovely pools. Very well maintained, lovely atmosphere especially the instrumental evening music
Stayed 4 nights in Nov 2023
Response from Jaz Aquamarine Resort on Nov 23, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, friendly staff, facilities and the atmosphere.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Andrius

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in one - pools, sea, variety parties. All wrapped up with very friendly and helpful, funny and hard working staff. Would recommend this place and would go back as soon as possible. Maybe not for foodies on day to day basis, but they also have a la carte options that lift the tastes buds back up! :)
Stayed 7 nights in Nov 2023
Response from Jaz Aquamarine Resort on Nov 23, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, helpful staff, and your kind recommendation.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

6/10 Okay

Fabio

Travelled with partner
Liked: Amenities, property conditions & facilities
We expected more from an all-inclusive resort. Expedia had on the check-in instructions that we should check in at Jazz Blue Marine even though our stay was at Jazz Aqua Marine, but we were told otherwise when we arrived. Nonetheless, the staff at reception sorted us out, and we were very well welcomed. Even though we went all-inclusive, we were informed at check-in that we could only use the two buffet restaurants throughout our stay, and we would have to book any of the other 5 available restaurants, and could only use these twice. When we tried to book it the day after our arrival, we were very disappointed to learn that only one of them had availability for the next 4 days, and even more disappointed as it wasn't one of our preferred options in the first place. Nonetheless, both of the main buffet restaurants were great, with loads of different options, all of which very tasty and fresh. The bedrooms are alright, fairly sized with a nice balcony, even though the floor didn't seem to be properly vacuumed. In any case, the housekeeping staff cleaned and tidied up every day, which was nice. There isn't a Smart TV in the bedrooms and the Wi-Fi was terrible (worse than a 3G connection), which is unacceptable in a resort of this size. The beach is disappointing as the sea level is not suitable for swimming as it is set up for sea sports only. The resort is ideal for families with kids as there are plenty of activities for them. All staff is very helpful and friendly.
Response from Jaz Aquamarine on Nov 12, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you.However we would like to thank you for your positive comments about our helpful and friendly staff, rooms, cleanliness, restaurants, tasty and fresh food.With regards to your comments about the wifi signal around the hotel it is highlighted in the brochure that the wifi is unlimited „limited speed” – which means that it is suitable for checking social media, but not for downloading.We do advertise that the sea is extremely shallow. Unfortunately this is part of the natural landscape here and we are unable to change this. We have applied for permission to build a jetty but a minimal amount are given permission every year in order to minimize the impact on the red sea, but we hope to be able to build one soon in order that everyone can enjoy the sea and snorkeling, although we do have a small in house reef nearby.We would like to thank you for taking your time to review our hotel. We have passed your comments and suggestions to the relevant department for their perusal. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

6/10 Okay

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first impression of the hotel was extremely bad as they didn’t meet my requirements when I had emailed/messaged them on numerous occasions as this was a surprise for my husbands birthday. We traveled on his birthday and got at the hotel for 12pm to celebrate his birthday noting was done upon request. The hotel room was dirty it was so far out from the main reception, that night we called 3 times but no one at the reception picked up and our internet wasn’t working. Following that morning we spoke to a manager Mahmoud Khamis who moved us to another room and offered us a mean at one of the restaurants (which really was part of our package anyway). We have a small baby and every night from the beach until 11/12 we can hear loud music which I think for families the hotel should think twice before putting them near the beach area. Also buggy users we have to keep taking our buggy upstairs. I’ll be honest I was really disappointed that despite ruining the surprise they didn’t do anything to make up for it. We have a holiday booked again at this resort for April 2024 but I’ll have to think about it. Anyways I don’t want to be extremely unfair. Besides that experience I would say that the hotel really does deserve a 10/10 for the staff, hospitality and atmosphere. I just wish they went out their way for customers who were left unhappy due to their mistake
Stayed 7 nights in Sep 2023
Response from Jaz Aquamarine Resort on Nov 12, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you.However, we would like to thank you for your positive comments about our staff, hospitality and atmosphere.We would like to note that you have sent us only one message through Expedia.com before your arrival, mentioning that your husband’s birthday is on the 27th September, and requested a decoration in the room. You arrived at our hotel on 26th at a late hour. For the birthday, you had an a la carte reservation arranged for you by Mr. Mahmoud Khamis, and even though it was part of your package, however, kindly be informed that the reservation should be done at least 1 day before.We would like to highlight that we sent a complimentary birthday cake to the restaurant for your family to celebrate your husband on his birthday. If we missed to make the decoration in your room, we do apologize. We may have missed it due to your room change in the early morning. However, we would like to advise that you had another a la carte reservation on a later date where we also sent you another birthday cake complimentary from the hotel side and as a courtesy. Regarding your comment about the baby buggy, we kindly note that we have changed the room for you to the first floor as per your request. We had placed you in a ground floor room previously, taken into consideration that you are arriving to us with a baby. The hotel does not have elevators, and this is a publicly available information advertised on all online platforms, including Expedia.com.We are sorry to hear about the inconvenience with the cleanliness of your room upon arrival, however, we would like to advise that our House Keeping team is in operation 24/7 on the resort’s premises, and available to investigate, check and fix the arising issues, if reported. Lastly, we would also like to mention that for the inconvenience, Mr. Mahmoud Khamis offered you a free late check out until 18:00.We hope to have the pleasure to welcome you back again in the future, so we may provide you with a perfect holiday experience. Best RegardsMohamed WafaHurghada Area Manager

6/10 Okay

Jacobo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but average food...
The hotel is a very large property, a lot of space, large pools, two water parks and several on-site activities. What was disappointing for us was the food. For such a large hotel it had very limited food options in the main (buffet) restaurant. Even the salad bar was very basic (lettuce, tomatoes, and not much more). Having such a large hotel I would think diversity would be enormous, but this was not the case. Overall, value for money I think the hotel was ok... but personally, I would be willing to pay a bit more for better food options.
Stayed 3 nights in Oct 2023
Response from Jaz Aquamarine on Nov 7, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, large pools, water parks, and activities.With regards to your comments about the food, we are sorry that this was not to your taste but we are catering for a number of different nationalities each with their own tastes and expectations and the majority of our guests are more than happy with the food provided. However, if you are unable to find something to suit then our chefs are more than happy to prepare something especially for you. Nevertheless our chefs are constantly reviewing and updating our menus so perhaps on a return visit you may find it more to your own liking.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Asya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place for family holiday
Absolutely amazing, the facility is a bit old but everything is so beautiful that it could be considered. The food in the main restaurants was mainly raw , but there were so many places around the hotel that you can gave different food so it was not a problem.
Stayed 7 nights in Oct 2023
Response from Jaz Aquamarine Resort on Nov 5, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback.We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us.We would also like to thank you for your positive comments about our beautiful facility.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Emad

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very organized, checking in and out very smooth. We arrived earlier and left later because of the flight time , no problem to do so. I can’t say enough about each one of the staff from the front desk to the room attendant Michael Who made us feel very special. The nice smile on each one’s face while doing their job as if they are having a great time helping us. Just to mention a few names Yasser and Mina at the front desk. Another Mina, Ahmed and Zwy at the beech lunch place . Of course Sun and beech, we had a great time. We recommend the place to everyone.
Stayed 3 nights in Nov 2023
Response from Jaz Aquamarine Resort on Nov 5, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback.We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us.We would also like to thank you for your positive comments about our very organized check in, staff and your kind recommendation.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Desiree Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel and the area was amazing. We definitely will come back. Everything was clean and all workers are super friendly. Check in was smooth even tho we arrived 10hours prior to our check in time. Thank you for the experience.
Stayed 7 nights in Oct 2023
Response from Jaz Aquamarine Resort on Nov 1, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our amazing hotel, cleanliness and friendly staff.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

2/10 Terrible

Ahmed

Travelled with family
Stayed 3 nights in Oct 2023
Response from Jaz Aquamarine on Oct 18, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you.We would kindly ask you to contact us with further details of any issues affecting the scoring so we may investigate further to enhance future guest's stay. We hope to have the pleasure to welcome you back again in the future, so we may provide you with a perfect holiday experience. Best RegardsMohamed WafaHurghada Area Manager

8/10 Good

Tracy, Gillingham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel with friendly staff, nice decor and good safe beach. Food in line with this type of property. Meat was less plentiful than other resorts but there was enough good quality food to eat so nice to see care and some reasonable economy taken for a well priced nightly rate. The offerings for children are very good. I would prefer wooden sun beds with cushions but you can’t have everything! Thank you Jaz. .
Stayed 2 nights in Oct 2023
Response from Jaz Aquamarine Resort on Oct 5, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, friendly staff, and activities.Thank you for taking the time to review our hotel and service, and we will be looking into your kind suggestions, forwarding them to the relevant departments for their perusal.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice. The food wasn’t that good.
Stayed 4 nights in Sep 2023
Response from Jaz Aquamarine Resort on Oct 3, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our nice resort.With regards to your comments about the food, we are sorry that this was not to your taste but we are catering for a number of different nationalities each with their own tastes and expectations and the majority of our guests are more than happy with the food provided. Nevertheless our chefs are constantly reviewing and updating our menus so perhaps on a return visit you may find it more to your own liking.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Just arrived home after 2 weeks in the hotel. We had a wonderful time.All the staff are very friendly helpful and accommodating.Great selection of food and the local beer at the hotel is nice not to mention the cocktails.We had a spa treatment which was wonderful.Hassan kept the room spotless.A special mention to Bimen at the lobby bar.
Stayed 14 nights in Sep 2023
Response from Jaz Aquamarine Resort on Sep 23, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, friendly staff, food, and drinks.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Zakaria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 7 nights in Sep 2023
Response from Jaz Aquamarine Resort on Sep 19, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Akram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service . Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the
Stayed 6 nights in Sep 2023
Response from Jaz Aquamarine Resort on Sep 19, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about great location, beautiful surrounding atmosphere, great staff, cleanliness, excellent service, and comfortable rooms.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 4*, not 5* in my opinion
Hotel spotless, beach littered with cigarettes and plastic bottles. Good choice of food, some dishes better than others, stale pastries at breakfast, dried out cucumber that kind of thing. Handful of staff go above and beyond. Most evening entertainment was great from the fire show to the live music but sadly one evening a musician sat on their phone for 2 hours of their 3hour set.
Stayed 7 nights in Sep 2023
Response from Jaz Aquamarine on Oct 29, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, good choice of food, handful staff, great evening entertainment.We note that you say that the beach is dirty but it is cleaned on a regular basis but naturally when it is windy some debris may come in with the tide. With regards to your picture where we can see cigarettes and plastic bottles on the beach, unfortunately this is not area belonging to our resort but it is Rimavera hotel and we are not allowed to clean or to do any works in this area.We would like to thank you for taking your time to review our hotel. We have passed your comments and suggestions to the relevant department for their perusal. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Jaz Aquamarine Resort on Sep 6, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Suheyl

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, booked for a family of 3 adults and 1 child. Everyone was more than satisfied. The activities, foods and rooms met each of our needs and standards. The facilities and restaurants were close, there are more than 5, and we enjoyed the lobby bar and beach bar. The bed was comfortable, the room was big, toilets were clean and we had Wi-Fi connections in the areas we needed. I even recommended it to our other family members as we liked the hotel a lot, they stayed with us and it was even better. Only issue is that the area is far from downtown, but Uber cost €1-2 so no complaints.
Stayed 7 nights in Aug 2023
Response from Jaz Aquamarine Resort on Sep 4, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, activities, food, facilities, and your kind recommendation.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

8/10 Good

Smita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Aug 2023
Response from Jaz Aquamarine Resort on Sep 2, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Oluwaseun Oladunmomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family holiday. We gad a fantastic rime. And can't wait to go back. Great facilities, staffs
Stayed 8 nights in Aug 2023
Response from Jaz Aquamarine Resort on Aug 29, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our great facilities and staff.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Petronella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. The resort is gorgeous.
Stayed 7 nights in May 2023
Response from Jaz Aquamarine Resort on Aug 24, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our gorgeous resort.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

8/10 Good

Tajul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Aug 2023
Response from Jaz Aquamarine Resort on Aug 24, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest.Please contact us with further details of any issues affecting the scoring so we may investigate further to enhance future guest's stay. We hope to have the opportunity to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Adham

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing it’s ok
Stayed 3 nights in Aug 2023
Response from Jaz Aquamarine Resort on Aug 21, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

10/10 Excellent

Azza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and amazing hotel ,special thanks to Mr Ramy
Stayed 1 night in Aug 2023
Response from Jaz Aquamarine Resort on Aug 31, 2023
Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel and our staff.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager