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Reviews of DoubleTree by Hilton Huntington

4 out of 5
DoubleTree by Hilton Huntington
1001 3rd Avenue, Huntington, WV

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1000 reviews" "
Rating 8 - Good. 239 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful atmosphere. Room was very nice and clean, the entry way is absolutely gorgeous.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice room and clean. Staff was nice and helpful. Very much enjoyed the complimentary cookie
Stayed 2 nights in Mar 2024

8/10 Good

Shawn, Louisville

Business traveller
Liked: Cleanliness, staff & service
The room could use a technology upgrade usb ports by the bed steaming options for the tv.
Stayed 1 night in Mar 2024
Response from GSM on Apr 2, 2024
We value your feedback. Thank you for your time.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Late night parking is a challenge.
Stayed 1 night in Mar 2024
Response from GSM on Apr 2, 2024
We value your feedback. Thank you for your time.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price for a Hilton, lots of walkable entertainment and parking
Stayed 2 nights in Mar 2024
Response from GSM on Mar 26, 2024
We always aim to deliver a great experience at our hotel, so we're glad to hear you were pleased with your stay. We look forward to welcoming you back soon.

6/10 Okay

Stephanie

Travelled with family
Disliked: Amenities
1 of only 2 hotels close to the convention center this hotel gets away with alot. The employees were great. The hotel rooms were beat up, didn’t have enough towels or all of the bed in a bag for the pull out sofa which had a horrible mattress. Volleyball girls got back late from a tournament and cleaned out the food for purchase in the fridge. 3 days later they never replaced anything. There’s nothing open late close so that should be replenished with events going on. The price was way too much for this kind of service.
Stayed 3 nights in Mar 2024
Response from GSM on Mar 26, 2024
We are sorry to hear about your poor experience at our hotel. We will be sure to share this information with our management team. Our goal is to continue to work with our staff to provide a better experience on your next visit. Thank you for sharing your feedback with us.

10/10 Excellent

Barry, Falling Waters

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hrraty
Stayed 1 night in Mar 2024
Response from GSM on Mar 26, 2024
Thank you for your feedback Barry.

10/10 Excellent

Christina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty lobby valet was super fast
Stayed 2 nights in Jan 2024
Response from GSM on Mar 26, 2024
Thank you for your feedback Christina. We're glad you were pleased with your stay.

8/10 Good

Clarence

Liked: Cleanliness, staff & service
Parking sucked !!! If you don't have a full size truck you can pay to have it parked inside other wise they have about 16 spaces beside the building which are taken very early. The rest have to park on the street and be moved by 8am the next morning. If you get in later you may have to park as much as a block and half away .
Stayed 2 nights in Mar 2024
Response from GSM on Mar 26, 2024
Thank you for your review Clarence. We wholeheartedly apologize that some aspects of your stay fell short of expectations. Your comments are taken seriously and will be used to improve and create better experiences for future guests.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice room enjoyed my stay
Stayed 1 night in Mar 2024
Response from GSM on Mar 21, 2024
We care about the comfort and satisfaction of our guests so we're happy to hear that you were pleased with your stay. Thank you for your time and feedback.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and of course the warm fresh cookie!!
Stayed 2 nights in Mar 2024
Response from GSM on Mar 21, 2024
We're so glad you had a positive experience with our team. We'll have warm cookies waiting for your next visit!

10/10 Excellent

Zoe

Stayed 1 night in Mar 2024

8/10 Good

Willis

Travelled with partner
Liked: Staff & service, amenities
Room was clean but paint was peeling in the bathroom.
Stayed 1 night in Jan 2024
Response from GSM on Mar 21, 2024
We’re sorry to hear you had such a negative experience at our property, but we really appreciate you bringing this to our attention. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel.

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful beyond what they needed to be. Highly recommend to others and we will be back
Stayed 1 night in Mar 2024
Response from GSM on Mar 21, 2024
Thank you for choosing our hotel and taking the time to leave a review. We're so glad you had a positive experience with our team. We look forward to welcoming you back soon.

6/10 Okay

Steve

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The valet was helpful and made a good suggestion for dinner. The room was dated and showed wear and tear. The bed was comfortable.
Stayed 1 night in Mar 2024
Response from GSM on Mar 15, 2024
We're glad to hear you were pleased with the service you received from the valet. Thank you for your time and feedback.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Did not like the parking situation. I like the breakfast it was very nice. Patking had to be valet which was inconvenient .
Stayed 1 night in Mar 2024
Response from GSM on Mar 15, 2024
We appreciate your feedback Brenda. Your comments are important to us. We look forward to welcoming you back soon.

2/10 Terrible

Chad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel room floor was soak and wet from mopping that was not dry. Floor had chips from previous person, dead stink bugs on windowsill, sheets were inside out and scratchy. Staff was unknowing about any hotel policies. Incidental charge of $50 per night is unreasonable.
Stayed 2 nights in Feb 2024
Response from GSM on Mar 6, 2024
We are sorry to hear about your poor experience at our hotel. We will be sure to share this information with our management team. Our goal is to continue to work with our staff to provide a better experience on your next visit. Thank you for sharing your feedback with us.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was super cozy and the cookies were delicious. Staff was super friendly as well.
Stayed 1 night in Feb 2024
Response from GSM on Feb 26, 2024
Come back and see us soon Joseph! We'll have warm cookies waiting for you.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GSM on Feb 26, 2024
Thank you for your review Laura!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Wish the restaurant/bar had more options and better hours. Breakfast was good. Room was clean and staff was very nice.
Response from GSM on Feb 26, 2024
We appreciate your feedback Adam. Please visit us again soon!

8/10 Good

shelby

Travelled with family
Liked: Staff & service, property conditions & facilities
Im frim Huntington and this is one of the nicer hotels around the beds were nice and clean. Horrible view of a graffiti filled ally but thats Huntington
Stayed 1 night in Feb 2024
Response from GSM on Mar 6, 2024
Thank you for choosing our hotel and taking the time to leave a review. We're so glad you had a positive experience. We look forward to welcoming you back soon.

10/10 Excellent

Dustin

Stayed 1 night in Feb 2024
Response from GSM on Mar 21, 2024
Thank you for your feedback!

10/10 Excellent

Amber

Liked: Staff & service, property conditions & facilities
Very nice staff and Valet service!
Stayed 1 night in Feb 2024
Response from GSM on Feb 26, 2024
We're glad to hear you were pleased with our staff! Thank you for your time and feedback!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GSM on Feb 26, 2024
We appreciate your time and feedback Melissa!

6/10 Okay

Gabrielle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GSM on Feb 6, 2024
We look forward to seeing welcoming you back for a more positive experience Gabrielle. Thank you for your feedback.

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our short stay.
Stayed 1 night in Feb 2024
Response from GSM on Feb 6, 2024
Thank you for your time Rebecca.

10/10 Excellent

Shelia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the hotel were very friendly and polite! Everyone doing their jobs seemed to be respectful and very helpful to anyone. Thank you for providing a wonderful service and opportunity to enjoy our visit!
Stayed 1 night in Feb 2024
Response from GSM on Feb 6, 2024
We're glad you were pleased with your stay and the staff. Your feedback is valuable to us. Please visit us again soon, Sheila.

10/10 Excellent

Shawna L.

Cold shower!! No hot water??
Stayed 1 night in Jan 2024
Response from GSM on Feb 6, 2024
We're sorry to hear about the issues you had during your stay with us, but we really appreciate you bringing this to our attention. We look forward to welcoming you back for a more positive experience. Thank you for your time Shawna.

10/10 Excellent

Sasja

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Double Tree is always so accommodating when we’re in town. We look forward to this event every year with our club and they always go above and beyond. The staff are great, they made check-in easy for us and the bar/restaurant never disappoints. Thank you!
Stayed 2 nights in Jan 2024
Response from GSM on Feb 6, 2024
Thank you for choosing us Sasja! We're glad you were pleased with your stay and the staff. Please visit us again soon.

10/10 Excellent

Turquoia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from GSM on Feb 6, 2024
It's a pleasure to have you stay with us Turquoia. Thank you for your review.

8/10 Good

Douglas, Bristow

Stayed 2 nights in Jan 2024
Response from GSM on Feb 6, 2024
We appreciate your feedback Douglas.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Was a really nice place to stay would definitely stay again
Stayed 1 night in Jan 2024
Response from GSM on Feb 6, 2024
Thank you for choosing us Rodney. We look forward to welcoming you back.

10/10 Excellent

Tracy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GSM on Feb 6, 2024
We appreciate your feedback Tracy.

10/10 Excellent

Timothy

Very clean, super comfortable bed, and good food and drinks!
Stayed 1 night in Jan 2024
Response from GSM on Feb 6, 2024
We look forward to welcoming your back Timothy. Thank you for your amazing review.

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GSM on Feb 6, 2024
We appreciate your time and feedback Mohammad.

10/10 Excellent

Tammy

Response from GSM on Feb 6, 2024
Thank you for the 5 rating Tammy!

8/10 Good

Thomas, Kansas City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers actually had hot water and pressure. The TV kept fading in and out. Hard to watch a movie.
Stayed 1 night in Jan 2024
Response from GSM on Feb 6, 2024
We're sorry to hear about the television Thomas, but we appreciate you bringing it to our attention. Thank you for your time and feedback.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GSM on Feb 6, 2024
We appreciate your rating Lee.

10/10 Excellent

Craig

Stayed 1 night in Dec 2023
Response from GSM on Feb 6, 2024
Thank you for your feedback Craig.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GSM on Feb 6, 2024
Thank you for your rating Craig.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve
New Years Eve stay with the better half. Fast and friendly check in and out.
Stayed 1 night in Dec 2023
Response from GSM on Feb 6, 2024
We're glad you enjoyed your stay. Please visit us again soon.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from GSM on Feb 6, 2024
We appreciate your time Kevin. Thank you for your feedback.

10/10 Excellent

Marcy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GSM on Feb 6, 2024
We appreciate the perfect 10, Marcy!

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from GSM on Feb 6, 2024
We appreciate your 5 rating Mary!

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from GSM on Feb 6, 2024
Thank you for your review Robert

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GSM on Feb 6, 2024
Thank you for your rating Lillian

10/10 Excellent

Naomi

Stayed 6 nights in Oct 2023
Response from GSM on Feb 6, 2024
Thank you for your review Naomi!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GSM on Dec 27, 2023
Thank you for your feedback David.

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The staff was amazing and went out of their way for us. Breakfast was fantastic
Stayed 1 night in Dec 2023
Response from GSM on Dec 27, 2023
We're glad you were pleased with our staff and breakfast. Please visit us again soon Rosemary.

10/10 Excellent

Carolyn sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from GSM on Dec 27, 2023
Thank you for you rating Carolyn Sue!