Comfort Room, Multiple Beds, Non Smoking

Reviews of Best Western Heath Court Hotel

3 out of 5
Best Western Heath Court Hotel
Moulton Road, Newmarket, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 212 out of 462 reviews" "
Rating 8 - Good. 164 out of 462 reviews" "
Rating 6 - Okay. 62 out of 462 reviews" "
Rating 4 - Poor. 16 out of 462 reviews" "
Rating 2 - Terrible. 8 out of 462 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location - right off of High Street. Staff are super nice and there is a full-time reception desk, unlike some other hotels in the area.
Stayed 3 nights in Mar 2024

6/10 Okay

Jackie

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Shane

Stayed 1 night in Nov 2023

6/10 Okay

Fay

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good seventies style stay
AThis hotel is a real throw back to the seventies. Comfortable but functional rather luxurious. The lounge/bar decor and exterior is straight out of the seventies. Air conditioning, that worked! Was a plus. Service was great and probably the best breakfast Ive had in a long time
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Average.
Just a one night stay but ok. Disappointed with breakfast. By 8.30 there were no pastries left, only 2 slices of bread for toasting and no butters. Had to ask for more. Bar prices very expensive, Two glasses of wine £17. Not somewhere to spend an evening at those prices.
Stayed 1 night in Oct 2023

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
perfect location
Stayed 2 nights in Oct 2023

4/10 Poor

Derek

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property itself was ok..but certainly not worth the £160 for one night stay..room was small and bed was very uncomfortable
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
perfectly fine
Perfectly fine for a business trip. Its a bit dated and tired but nothing wrong with the place
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
Dont usually stay here but it was a late booking. Well gobsmacked!!!! Huge bedroom sofa big window fridge and safe. The staff were lovely 😍 breakfast was amazing and only a few yards from the gallops. Liked it so much booked for another weekend break.xx
Stayed 3 nights in Aug 2023

10/10 Excellent

Jeremy

Stayed 1 night in Aug 2023

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheerful, helpful staff.
Easy to find, convenient for the local town. Very clean, good facilities. Had the opportunity to eat at the hotel the food was very good with the bar staffed with cheerful, efficient staff. Breakfast was good. Relaxing stay I would happily stay here again
Stayed 1 night in Aug 2023

10/10 Excellent

Joan

Stayed 2 nights in Aug 2023

10/10 Excellent

M

Stayed 1 night in Aug 2023

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Very good restaurant. I would stay again!
Stayed 1 night in Aug 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, amenities
Friendly staff. Property is time worn but still clean and functional. Restaurant is very nice; good menu selection and service. Located just off center of town; walkable to many local pubs. Rooms are small and utilitarian.
Stayed 2 nights in Jul 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely short stay
Really enjoyed our one night stay. The lady on reception was nice and helpful. We only had a standard room, but it was adequate for our needs. Bed and pillows comfortable; ample tea, coffee and biscuits; bathroom was a good size with a bath and shower, plenty of shampoo and body wash etc. Breakfast the next day was very good, fruit juices, cereals, yoghurt, fresh fruit, cheese and meats, toast and then a choice of what you wanted cooked, which was done fresh and not as a buffet. Staff at breakfast were also very nice. On site parking and a 5 minute walk in to town where there are plenty of bars and restaurants. Very nice and will definitely return. Thank you.
Stayed 1 night in Jul 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice and helpful staff. Very good restaurant and room service available. The rooms are a bit utilitarian, but they actually have everything that you need and are very comfortable. The location right off of High Street is excellent and helps make this hotel very good value for the money.
Stayed 3 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
I would stay again
Easy check in, free parking, good aircon. However bed would a little soft for my liking
Stayed 1 night in Jul 2023

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Ben

Stayed 1 night in Jun 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improved
Hotel rooms have had a refresh since my last stay. Air Con is superb… very quiet. Blinds in bathroom are an odd choice. Not easy to adjust.
Stayed 1 night in Jun 2023

8/10 Good

CTM

Stayed 1 night in Jun 2023

10/10 Excellent

Mohammed

Stayed 1 night in Jun 2023

10/10 Excellent

John

Stayed 2 nights in Jun 2023

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very clean and comfortable good value at time of stay would stay again
Stayed 1 night in May 2023

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

philp

Stayed 1 night in Apr 2023

8/10 Good

Rachel

Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stsff very friendly and helpful will stay again in the future
Stayed 1 night in Mar 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently based hotel with parking. Clean and comfortable room
Stayed 1 night in Feb 2023

6/10 Okay

Rita

Liked: Staff & service
The bathroom had no heating so no way to warm your towels. It looked as though a radiator had been taken off the wall One light and a three pin plug socket kept tripping which was very annoying. Felt a little let down as have used the hotel before and was happier with it then
Stayed 2 nights in Feb 2023

8/10 Good

Felicia

Liked: Staff & service, property conditions & facilities
I enjoyed the stay. The hotel is really well positioned being only a 5-7 minute walk from town. The staff were friendly and really go up and above to resolve issues. I was a little cold and asked for a blanket and it was brought straight away. The room was spacious, inviting and was very clean. It's an older hotel so although the room was comfortable with WI-Fi and a good sized TV which wasn't too imposing, the room was a little weathered in parts, but it didn't detract from the stay. I didn't realise that the radiators are being replaced and instead there's air conditioning which makes the room warm, but doesn't reach the bathroom. But the shower was great and really hot. All in all I would recommend it and stay there again.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room with up to date heating / cooling, nice bathroom very quiet all round.Would stay again!
Stayed 1 night in Dec 2022

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel
Hotel was lovely, staff really friendly and helpful, room was really spacious only thing that ket this hotel down was tge bath panel was all broken and badly repaired so it looked grubby. We had breakfast, there were alit to choose from and the freshly cooked fryup was great.
Stayed 1 night in Dec 2022

10/10 Excellent

Raymond

Stayed 1 night in Dec 2022

10/10 Excellent

Joyce

Stayed 1 night in Nov 2022

6/10 Okay

Kestas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Liam

Liked: Cleanliness, staff & service, room comfort
Centrally located with an added buzz.
Last minute spur of the whim stay whilst in Suffolk. The hotel is an odd layout reminiscent of flats on a 1970’s council estate enclosed with old styled aluminium double glazed windows. We had an issue with a fan running creating a low frequency humming that neither of us could sleep through, so requested a change to another room which was facilitated. The bed was comfy and the breakfast was good. Hopefully for other visitors this is a one off. If you’re in Newmarket for the races or visiting it is an ideally located hotel in the centre of town.
Stayed 1 night in Nov 2022

10/10 Excellent

Patricia

Stayed 3 nights in Sep 2022