2/10 Terrible
Lisandra
Travelled with group
Apr 16, 2024
Disliked: Cleanliness, staff & service, amenities
My stay at the Wyndham Grand Rio Mar Puerto Rico was utterly disappointing. The room and building reeked of dampness and mold, with the lobby feeling like a swamp. The front desk's excuse of blaming the outdated AC for the dampness only added insult to injury. The bedding was atrocious, covered in unsightly red and orange stains, and the staff's solution was to provide new sheets for us to make the bed ourselves – talk about lazy and unprofessional. Charging a whopping $90 per night for resort fees just to access basic amenities like the pool and water is nothing short of a rip-off. The spa was no better, smelling like a neglected janitor's closet. The sight of parrots confined to small cages outside further soured the experience. To top it off, the customer service was abysmal, exemplified by the valet's incompetence in losing our car not once, but twice during our brief one-night stay. With prices reaching $400 a night, one would rightfully expect luxury and impeccable service, yet all we encountered was disappointment after disappointment. Steer clear of this overpriced and underwhelming establishment if you value your money and sanity spend your time somewhere else in Puerto Rico to really get the full experience and beauty of this island.
Lisandra
Stayed 1 night in Apr 2024