Minibar, in-room safe, desk, blackout drapes

Reviews of Barceló Punta Umbría Mar

4 out of 5
Barceló Punta Umbría Mar
Avenida Del Oceano, Punta Umbría, Huelva

Reviews

8.4

Very good

Rating 10 - Excellent. 80 out of 201 reviews" "
Rating 8 - Good. 82 out of 201 reviews" "
Rating 6 - Okay. 36 out of 201 reviews" "
Rating 4 - Poor. 3 out of 201 reviews" "
Rating 2 - Terrible. 0 out of 201 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
Buffet
Food was luke warm on a lot of the hotplate offerings so best get freshly cooked food!
Stayed 3 nights in Sep 2023

6/10 Okay

Barry

Average accommodation Food was not very good
Stayed 1 night in May 2023
Response from Jenifer González, Directora General on May 26, 2023
Dear Barry,Thank you for taking the time to share your feedback.Thank you for your insight into our buffets, although we regret learning that we weren't able to meet your culinary preferences on this occasion, please rest assured that your comments will be shared with our Chefs to enhance future dining experiences for our guests.We hope you will come and stay with us again. Best wishes,Jenifer González, Directora General

4/10 Poor

Florencio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Geoff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed that the is no kettle or in room tea and coffee. Directions to room confusing, hotel needs a route map, especially when disability access is required.
Stayed 1 night in Mar 2023

10/10 Excellent

Julieann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, we’re an English couple with Spanish family in the area, nothing was to much trouble, Luis in the restaurant was always so helpful, all staff very happy and always ready to help..😍
Stayed 7 nights in Aug 2022
Response from Jenifer González, Directora General on Sep 5, 2022
Dear Guest,Thank you for your positive feedback.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Jenifer González, Directora General

8/10 Good

Susan

Stayed 1 night in May 2022

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful discovery
Barcelona hotels are always a favourite for us. The staff are brilliant. The service/ food choices/amenities/ entertainment programmes were just what we needed on an extended road trip.We enjoyed the lovely relaxed atmosphere at the hotel as well as its positioning in such a beautiful part of Spain. We will definitely return to this beautiful gem.
Stayed 3 nights in Feb 2022

6/10 Okay

Jennie

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for Family Vacation
Very nice resort, with direct beach access, very friendly and helpful staff, excellent buffet for breakfast. We had a room towards the west, overlooking the pine trees, and delightful sunset every evening.
Stayed 5 nights in Oct 2021
Response from Jenifer González, Directora General on Oct 14, 2021
Dear Guest, Thank you for positively reviewing your recent stay at Barceló Punta Umbría Mar Hotel. We are delighted that you had such a fabulous stay with us! Our team works hard to ensure the comfort and satisfaction of every guest, so your kind feedback is truly rewarding and will inspire us to keep up the good work. We look forward to welcoming you back for another memorable experience. Best wishes, Jenifer González, Directora General

8/10 Good

Sonja

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2021
Response from Jenifer González, Directora General on Sep 29, 2021
Dear Sonja, Thank you for such a positive review. We are pleased to hear you enjoyed your stay and found your room comfortable. A message of satisfaction from a recent guest is always a reward and incentive for our staff to continue with their efforts to uphold our high standards. We look forward to welcoming you back on a future occasion. Best regards, Jenifer González, Directora General

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel - right on beach. Beautiful rooms and grounds - great pool - great food. Bar prices for soft drinks a little on expensive side.
Stayed 1 night in Sep 2021
Response from Jenifer González, Directora General on Sep 19, 2021
Dear Paul, Firstly, we'd like to thank you for taking the time to review your experience. We understand that additional fees can be inconvenient and do everything in our power to keep our prices as low as possible; we assure you that our fees are in line with those of nearby hotels. Moreover, we are very pleased to know that you liked the room we accommodated you in and are also glad you enjoyed our attractive pool area as well as our strategic location. All of our team members look forward to seeing you again in the future. Our best wishes, Jenifer González, Directora General

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Average
The facilities are nice but the room wasn’t clean
Stayed 1 night in Aug 2020
Response from Pablo Espiño - General Manager on Aug 30, 2020
Dear Guest, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Kind regards, Pablo Espiño General Manager

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to take part in Duathlon Hotel perfect.
Excellent weekend spent with family cannot fault anything from the moment we arrived to leaving. Staff were very friendly and helpful, hotel and rooms clean and tidy. The standard of food at all meals was great, choices for everyone. Great quiet location next to a stunning beach, other friends not staying there were impressed.
Stayed 4 nights in Mar 2020

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Nights Stay - great staff, nice room
The good.... Excellent hotel. Very clean & comfortable rooms. High quality mattress on the beds. Staff were incredibly helpful. Could improve.... Parking was not free. Paid around 18€ for 72hrs i think. The ticket system for getting in/out was a pain. Cleaner entered & cleaned the room, despite me “fixing” the “no thanks” hanger firmly on the door. This always annoys me & makes me worry that something will be missing. I simply don’t like to pack everything away, so i keep my room clean at all times....if it needs cleaning, i put out the “please clean me” hanger! It’s simple, NO THANKYOU, means exactly that...not COME ON IN. No iron in room. No tea/coffee making set in room. No visible way of getting a coffee without paying.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Khiry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most definitely a family friendly atmosphere. The food is amazing and being on the beachfront is priceless. Highly recommend!
Stayed 1 night in Feb 2020
Response from Pablo Espiño - General Manager on Mar 13, 2020
Dear Mr./Mrs. X First of all, we would like to thank you for trusting us in the enjoyment of your holidays and for the time invested in sharing your experience with us. It is really good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We are appreciative of your valuable opinions, which are our best tool for improvement and we hope to have the opportunity in the future to welcome your back in our hotel. Kind regards, Pablo Espiño Generala Manager

8/10 Good

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard of room and service
Good all round service, great location, only down side was view of car park from room
Stayed 2 nights in Sep 2019
Response from Pablo Espiño, General Manager on Sep 26, 2019
Dear guest, First of all, we would like to thank you for trusting us in the enjoyment of your holidays and for the time invested in sharing your experience with us through this review. We would like to inform you that the room you have booked do not contemplate any view. If you want to guarantee a certain view, you will have to select a different category pof room in your booking. We regret your disappointment. We are appreciative of your valuable opinions, which are our best tool for improvement and we hope to have the opportunity in the future to welcome your back in our hotel. Kind regards, Pablo Espiño General Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
The location is great and the hotel is clean and very well run. Staff are helpful if required. The views from some rooms leave a lot to be desired so be careful to book the room you want. Changing room can be expensive if not impossible as it’s a very busy place. A car park view is not what you expect!
Stayed 14 nights in May 2019
Response from Pablo Espiño on Jun 27, 2019
Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. I am very sorry that we weren´t able to make your room request come true and would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless it is our goal to achieve maximum customer satisfaction, and when we can we always try to make special wishes come true. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Pablo Espiño Director General

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was very tasty. Our view from our room was nice. We had the double seaview room. It was very spacious. This was the only hotel we'ved stayed in with a kettle. It is right on the beach. 30 minute drive from Benagil caves. Highly recommend. Would stay here again.
Stayed 1 night in Apr 2019

6/10 Okay

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
The air conditioner not work
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
March family break
We spent a lovely couple of days here in early March. Beautiful beach, lovely hotel complex, buffet very good, good service. Only downside was no entertainment as off season. Hotel was very quiet, so for example there was no kids club during the week.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Lasse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great couples stay - Grand buffet
The resort was great, right on the beach. Perfect for families with small kids, as there were lots of entertainment. Good food and fair price. Overwhelming breakfast, fresh juice, pancakes, fresh melons, etc. Although a bit distant from city center and local shopping, this was a great experience. Would definitely come back.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Oct 2018

10/10 Excellent

Łukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Met with friends who were on a two centre holiday. Very friendly staff, very clean. Disappointed with a fee for parking at this time of year.
Stayed 1 night in May 2018

10/10 Excellent

mark

Liked: Property conditions & facilities, room comfort
Single traveller - the hotel is ideally positioned
great location. Right by very good sandy beach. Staff didn't necessarily endear themselves on first contact on day one but over the course of the stay staff were very helpful
Stayed 5 nights in Oct 2017

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
We had a lovely stay. The place is very relaxing and near the sea which is what we wanted. Food great
Stayed 4 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall enjoyable
Great, large hotel. Room could have been cleaner and the gym hours were very restricted which was frustrating but overall a good experience. Also felt quite silly to be charged for parking in a municipality that is largely empty in that area. Would go again but seek to maximize benefits to costs

6/10 Okay

janet, Canada

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotel claims to be 4 star but acts like a zero
Not much happening in November in Punta Umbria except a beautiful deserted beach and warm sunny days. Based on the attitude of the staff at the Barcelo, it is not surprising that there were very few guests staying at the hotel. We had booked a superior room; reception staff assigned us a room with a 'basement' style window facing the hotel entrance. We noted that the hotel had rooms with terraces, rooms facing the street, the pool and the beach - most of which were not occupied; staff announced that the hotel believes that 'superior' means basic with a window one could not see out of. The hotel seems to be managed with a 'no need to consider the guest' philosophy. No information on amenities or activities; no acknowledgement or appreciation - twice the staff ignored guests standing in front of them, in favour of a ringing phone caller. With its parking lot empty, the hotel sent guests to park off-site. We would not go back.

8/10 Good

t c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rude staff and everything was an effort. You would think you were the staff and they the guests. Disappointing in every aspect

6/10 Okay

graham

Liked: Cleanliness, staff & service, property conditions & facilities
Very large hotel and well situated for the beach
The only problem with this hotel and it's a big one is that the walls to the rooms are paper thin meaning there is a great deal of noise pollution

6/10 Okay

Verified traveller

Liked: Cleanliness
Absolute wrong parking administration which is now been subcontracted to a different company and run as a parking rather then a hotel service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
An excellent hotel right on the beach with everything you would want on holiday

8/10 Good

Jack

Liked: Property conditions & facilities
not quite what I booked
I book a superior triple through expedia for two people. I and a colleague were going to the region to work and thought to share a room to save on costs. However to make it comfortable we decided to book a triple rather r=than a double room. The hotel staff then gave us a double because we were only two people they said. I complained saying we had booked a triple and they said where is the third person. They then called expedia, pointlessly and I spent half an hour going foreman person to the other before the line cut. After an hour another room, just the same size but with a small table was offered next to a children';s play area. In the end we stayed in the double room and just pulled the beds apart ourselves. The lesson seems to be that even if a triple room is offered in the website pull-down menu to purchase, you are as well to pay for a double as that is all you will get if only two people turn up. Otherwise the hotel was pretty good and the location terrific.

6/10 Okay

JAMES, Rutland

Liked: Room comfort
Not up to Parador standard
The room was a disappointment as there was a strong smell of stale tobacco.The staff were very helpful across the board ,however,as regards the room we decided not to change as we were there one night only and by leaving the windows open throughout the day managed to reduce the smell. The food was mediocre although ther was plenty to choose from. The hotel ,generally , was clean and tidy.

6/10 Okay

Kellie, Wisconsin

Liked: Cleanliness, property conditions & facilities
Family Friendly
The hotel was more dated than the pictures showed when I booked it. It is a beautiful setting, but not much to do. It is perfect for families with young children. Even at 11:30 at night there were a lot of little kids running through the bar and dance floor. Not much for teenagers to do. There were a lot of activities listed, but they were monopolized by unsupervised 3-5 year olds.

8/10 Good

Svirginia

Liked: Cleanliness, staff & service, room comfort
Why not wifi?
The positive: included meals were buffet, and very enjoyable. The indoor pool is small but warm and pleasant. And the beach goes on forever. Negatives: I have to downgrade amenities at any hotel in this price range that doesn't include free in-room wifi, however. Like many upscale hotels, this one has a 24 hour plan which doesn't come cheap, or one can use their computers (also for a fee), or use the lobby where the wifi is free.

10/10 Excellent

Trevor, Colchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A VERY PLEASANT STAY
We had a terriffic week in Punta Umbria. Superb beaches, easy access to Huelva, Sevilla and Portugal. Great days out at Ayamonte and Donana National Park. Room was great, service was great. Food was as good as you would expect in a buffet. Half board was cheaper than B&B in any of the less splendid places we looked at. Staff very friendly, most speak some English. Juan on reception was a great help in booking trips.

8/10 Good

Martin, Centurion, Pretoria South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great, and very well situated, and very beautiful.

8/10 Good

George, Alexandria, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
This was my second stay at the Barcelo Punta Umbria. It is a beautiful hotel with a very good beach and pine woods. Nearby there are many good little restaurants with good prices and fresh fish. My only problem is that the hotel controls the air conditioning system in such a way that you are usually hot in your room.

8/10 Good

Jose luis

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Maribel

Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Oct 2023

10/10 Excellent

Geert

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

8/10 Good

Mogens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God beliggenhed
Flot hotel med god beliggenhed ved standen. Hurtig check ind og ud. Gode priser. Baren og lækker buffet til måltiderne. Vi kommer sikkert igen.
Stayed 2 nights in Aug 2023

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities
En general, me gustó mucho el Hotel. Punto a mejorar, que en la media pensión se incluya cuando menos el agua y que no la cobren.
Stayed 5 nights in Jul 2023

10/10 Excellent

eva maria

Stayed 2 nights in May 2023