Terrace/patio

Reviews of Rosaleen Boutique Hotel

3 out of 5
Rosaleen Boutique Hotel
36 Chu Van An Street, Phu Hoi Ward, Hue

Reviews

8.4

Very good

Rating 10 - Excellent. 28 out of 62 reviews" "
Rating 8 - Good. 24 out of 62 reviews" "
Rating 6 - Okay. 5 out of 62 reviews" "
Rating 4 - Poor. 3 out of 62 reviews" "
Rating 2 - Terrible. 2 out of 62 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rosaleen
Helpful friendly staff. Great location.
Stayed 3 nights in Feb 2023
Response from Ms. Nguyen Thi Tu Cam - Sales Manager on Mar 4, 2023
Dear Sir/MadamThank you so much for sharing your impression with us. It is our absolute pleasure to ensure our guests have a wonderful time and we are so happy to hear that you did receive one.We are all really glad that our hospitality has been recognized. This kind of review will serve as great encouragement for our team to keep trying our best to provide enjoyable stays to our treasured guests. Many thanks for your support, and we hope that your experience will be even better next time. Thank you once again and we wish you all the best!Best regards,

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel with lots of bars and restaurants nearby within walking distance. There is a pool. We did not have breakfast at the hotel but there is a coffee shop with pastries right next door. If you are light sleepers, the noise from the bars coukd be disturbing but it didn't bother us with windows shut. The staff were friendly.
Stayed 1 night in Oct 2022
Response from Thank you so much for your kind review. on Nov 21, 2022
Dear Ms/Mr. TanyaThank you very much for taking your precious time giving us feedback regarding your recent visit.We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay, to have achieved this goal is a real satisfaction and a great motivation for the Team. Once again, thank you for your valued feedback and we hope to have a chance to serve you again in the future.Many thanks and Best regardsTu Cam NGUYEN. MsSales DirectorCell: 84.935 220 422

10/10 Excellent

Charles, Pompano Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, respectful and very efficient. A great experience and I recommend it highly! Very clean and perfect location.
Stayed 13 nights in Aug 2022
Response from Nguyen Thi Tu Cam - Sales Manager on Sep 13, 2022
Dear Ms/Mr. Charles PalazzoThank you very much for taking your precious time giving us feedback regarding your recent visit.We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay, to have achieved this goal is a real satisfaction and a great motivation for the Team. Once again, thank you for your valued feedback and we hope to have a chance to serve you again in the future.Best regards,

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, room comfort
Thank you
Great experience!
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location
Lovely hotel. Amazing customer service. Unfortunately the hotel is getting old and suffeting a damp problem. The bed linen was damp as were our clothes stored in the wardrobe. The hot water only has enough for one shower. You then have to wait 30 minutes for it to heat up.
Stayed 3 nights in Jan 2020

10/10 Excellent

Flexan Mars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOTEL IN VIETNAM (for the price range)
Best hotel in Vietnam. We spent 1 week in HCMC, 4 nights in Miu Ne, 5 days in Hanoi, a night in Danang and a night in Hue. This property is the best. We wish we spent more time in HUE and at this specific property. All hotels were roughly the same price and for the price range this is certainly the best. Helpful staff, amazing food, comfortable beds, spacious room (507) our private lift, and great facilities. Will definitely go back to this property again. Shout out to Mia at Aroma restaurant in the same property, very well trained and very attentive. I usually see the faults of properties when we check in and this one didn’t have any of those. The staff are truly professional and the property has well maintained rooms.
Stayed 1 night in Sep 2019
Response from Rosaleen Boutique Hotel on Sep 15, 2019
Dear Sir/ Madam, On behalf of our team at Rosaleen Boutique Hotel, I would like to thank you for choosing to stay with us and taking your precious time for this lovely review. I'm extremely glad to read that you have enjoyed your stay. I'll make sure this review will be an encouragement for the team to keep trying to provide the best service to every guest. Thank you once again and we wish you all the best! Best Regards, Bao Ngoc. Ms

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room had balcony overlooking main waking streets. Large bathroom with hot water. Staff very friendly. However, beds are rreally soft, extra bed ws just two mattresses on the floor and breakfast was very odd selection. Room dfloor was also dirty and there is a lack of sockets for foreigners as the sockets provided are too cose two plug in adaptors next to each other.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ideally located and helpful staff. Good rooms , walking distance to harbour and citadel. Lively neighbourhood
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

kean weng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth the money spent
a good stay and excellent staff services
Stayed 1 night in Feb 2019
Response from Phuong Anh on Feb 25, 2019
Dear kean weng Thank you so much for sharing your impression with us. It is our absolute pleasure to ensure our guests have a wonderful time and we are so happy to hear that you did receive one. We are all really glad that our hospitality has been recognized. This kind review will serve as a great encouragement for our team to keep trying our best to provide enjoyable stays to our treasured guests. Many thanks for your support, and we hope that your experience will be even better next time. Thank you once again and we wish you all the best! Best Regard,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were professional. Pool and room are superb. Will come again.
Stayed 2 nights in Feb 2019
Response from Phuong Anh on Feb 18, 2019
Dear Sir/Madame, On behalf of our team at Rosaleen Boutique Hotel, I would like to thank you for choosing to stay with us and taking your precious time for this lovely review. I'm extremely glad to read that you have enjoyed your stay. I'll make sure this review will be an encouragement for the team to keep trying to provide best service to every guest. Thank you once again and we wish you all the best! Best Regard,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Phuong Anh on Feb 12, 2019
Dear Sir David , It has been our great pleasure to welcome you at Rosaleen Boutique Hotel and we are thankful for that you taking the time to appreciate our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Phuong Anh on Jan 19, 2019
Dear Sir/Madame, It has been our great pleasure to welcome you at Rosaleen Boutique Hotel and we are thankful for that you taking the time to appreciate our hotel. Sincerely, Phuong Anh

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2018
Response from Phuong Anh on Jan 18, 2019
Dear Sir/Madame, It has been our great pleasure to welcome you at Rosaleen Boutique Hotel and we are thankful for that you taking the time to appreciate our hotel. Sincerely, Phuong Anh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, central within the walking streets, there are lots of options for food and drink on the doorstep (including vegetarian and vegan :-) The staff are very welcoming and friendly, especially Kim Ann, Nhi and Thu Y who helped us with booking taxis and day trips to the nearby tombs (trips to the tombs and citadel can all be arranged and paid for at the end of your stay) The bed was very comfortable and dispite the hotel wing in a lively area, things quieten down after midnight. Our room on the 7th floor had a balcony and a great view over the nearby football stadium and surrounding streets If we were ever passing through Hue again we would stay here. Thanks to all the staff for making us feel so welcome.
Stayed 4 nights in Dec 2018
Response from Phuong Anh on Jan 9, 2019
Dear Sir/ Madame On behalf of our team at Rosaleen Boutique Hotel, I would like to thank you for choosing to stay with us and taking your precious time for this lovely review. I'm extremely glad to read that you have enjoyed your stay. I'll make sure this review will be an encouragement for the team to keep trying to provide best service to every guest. Thank you once again and we wish you all the best! Best Regard, Phuong Anh

10/10 Excellent

Russel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a great find. All four of us were very satisfied with each of our rooms. The staff was very helpful and friendly from check in to check out. Special mention to Ms. Ngoc and Ms. Thrang (I hope I spelled her name correctly). I liked that there is a patio you can sit out on for each room. Laundry was done and returned as promised. The hotel threw a Christmas party our second evening there complete with Christmas caroling by the staff and guests. Snacks and drinks were served. It rained while we were there and the hotel provided umbrellas for the guests to use. The location on the south side of the river appear to be pretty centralized. The Citadel is a short ride or walk across the river. Plenty of restaurants were nearby. We didn’t get to try out the pool due to rain but it looked inviting. I do recommend this hotel.
Stayed 3 nights in Dec 2018
Response from Phuong Anh on Jan 9, 2019
Dear Russel Thank you so much for sharing your impression with us. It is our absolute pleasure to ensure our guests have a wonderful time and we are so happy to hear that you did receive one. We are all really glad that our hospitality has been recognized. This kind review will serve as a great encouragement for our team to keep trying our best to provide enjoyable stays to our treasured guests. Many thanks for your support, and we hope that your experience will be even better next time. Thank you once again and we wish you all the best! Best Regard, Phuong Anh

10/10 Excellent

Ian, Hue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a nice city hotel close to everything the room was excellent had everything you needed and the staff was very friendly and courteous breakfast was very good the only downside was a lot of group tours Made breakfast rather hectic
Stayed 2 nights in Nov 2018
Response from Phuong Anh on Nov 30, 2018
Dear Thank you so much for sharing your impression with us. It is our absolute pleasure to ensure our guests have a wonderful time and we are so happy to hear that you did receive one. We are all really glad that our hospitality has been recognized. This kind of review will serve as a great encouragement for our team to keep trying our best to provide enjoyable stays to our treasured guests. Many thanks for your support, and we hope that your experience will be even better next time. Thank you once again and we wish you all the best! Best Regard, Phuong Anh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
I left my phone charger in room after checkout. We stored our luggage for a few hours before our flight and found it in one of my shopping bags! Thanks heaps :)
Stayed 1 night in Nov 2018
Response from Phuong Anh on Nov 14, 2018
Dear Sir/Madame, Thank you for your recent stay at Rosaleen Boutique Hotel. We hope to have a chance to serve you again in the future. Sincerely, Phuong Anh

8/10 Good

Soraya, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located. Pool nice. Was on the 6th floor so didn't hear the noise on the street but this can be a problem on lower floors. Breakfast not so great.
Stayed 1 night in Oct 2018
Response from Phuong Anh on Nov 7, 2018
Dear Soraya Warmest greeting from Rosaleen Boutique Hotel. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay, to have achieved this goal is a real satisfaction and a great motivation for the Team. About the brakfast, we are improving taste day by day to make suitable for many people all around the world. Once again, thank you for your valued feedback and we hope to have a chance to serve you again in the future. Sincerely, Phuong Anh

10/10 Excellent

Lucy, Noosa Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel centrally located Nice pool area staff very helpful and friendly
Stayed 1 night in Sep 2018
Response from Phuong Anh on Oct 1, 2018
Dear Lucy We are grateful to you for providing valuable feedback regarding your recent stay at Rosaleen Boutique Hotel. It is great to read your comments on warm service extended by our excellent team members, we are committed to ensuring that we provide a level of hospitality service that leaves positive and lasting memories for our guests' visits and so happy that we did so for you! Thank you very much for your sharing and we warmly welcome you back! Warm regards, Phuong Anh

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Central hotel with swimming pool
Great location, comfortable room. Rooftop swimming pool. A 3 star rating is appropriate as the hotel is in need of some renovation as it is a little tired. But it is still very comfortable in a central location.
Stayed 3 nights in Aug 2018
Response from Thuan Tran on Sep 18, 2018
Dear Sir/Madame, Warmest greetings from Rosaleen Boutique Hotel. It has been a great pleasure and honor to meet your expectations in terms of level of services. We'll forward your great feedback to our team to encourage them to keep working on the service quality. We are on the plan to renovate our restaurant. We hope you could have a better experience in our hotel next time. We wish you all the best for your life and look forward to welcoming you again. Best regards, Thua Tran

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are not friendly
Breakfast Buffet was awful and the room we stay was so smelly.
Stayed 1 night in Aug 2018
Response from Thuan Tran on Sep 20, 2018
Dear Sir/Madame, First of all, we would like to express our sincerest apologies for our failure to exceed your expectations. I would like to inform that we are on the plan to renovate our Aroma restaurant so we could provide better services to all our guest. Kind regards, Thuan Tran

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel
Very nice hotel. Just one thing I saw ants crawling around the lamp and the bed and they changed the room the following day. But it was bed bug. My first time :/ Otherwise everything else was good. I'd love to come back.
Stayed 2 nights in Jun 2018
Response from Thuan Tran on Jul 20, 2018
Dear Mr/Ms, Thank you very much for taking your valuable time for reviewing us on Expedia. About the problem with your room, we are really sorry for this inconvenience because we were not aware of the room issues when we checked with you. Best Regard,

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is centrally located in Hue. It’s clean, the staff is amazing, and the balcony over looking the street was the best! There was a pool on the second floor, which was clean. The free breakfast was superb. I highly suggest this hotel!
Stayed 3 nights in Jun 2018
Response from Huyen Ho on Jun 20, 2018
Dear Min, Thank you for choosing Rosaleen Boutique Hotel for your recent stay in Hue. It was a great pleasure to have you with us and taking the time to share your feedback regarding your recent stay with us. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay; to have achieved this goal is a real satisfaction and a great motivation for the Team. Thank you for your valuable feedback and we are looking forward to welcome back here soon. Sincerely, Huyen Ho. Ms

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and great location
The hotel is centrally located, room is big, clean, bed is comfortable and breakfast has good selection. The only issue was my friends’room (707) it has lot of ants and water in the bathroom does’t drain well in another room.
Stayed 2 nights in May 2018
Response from Huyen Ho on Jun 1, 2018
Dear Valued Guest, Thank you for taking time to share your experience with us. We are delighted to hear that you especially liked our nice room, bed & breakfast. Besides, we are very sorry for the problem in the room. Even when we do have regular PEST control but due to the fact that we are in a tropical country, there are sometimes ants at the room. We do understand your inconvenience because of that. We are also terribly sorry for water in the bathroom. We have taken note of your comments and this would surely be looked into. Once again, thank you for your valued feedback and we hope to have a chance to serve you better whenever your travels bring you back to Hue, Vietnam. Best regard.

2/10 Terrible

Steve, Bath - UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor Hotel - Avoid
Although the hotel staff were very pleasant and helpful our stay here was the worst we had on our entire month away. The first issue was the location which is right in amongst a collection of noisy bars and what I would describe as a very rowdy area, not quite what we expected. And this noise would go on to late in the night. However, even this was not the worst issue, the biggest problem we had was that the room we were given was very damp with mould on most of the walls and very damp bedding. The staff apologised and gave us a Halogen lamp heater but that in itself was broken and also at 1Kw pretty useless. As we were only due to stay a couple of nights we decided to just put up with it but we were very glad when we left.
Stayed 2 nights in Feb 2018
Response from Huyen Ho on Apr 2, 2018
Dear Steve, Thank you for taking time to share your experience with us. We deeply apologize for not exceeding your expectations in this opportunity. We have taken note of your comments regarding the service you received and this would surely be looked into. About the noise from outside, we have reported to the city authorities and they are working on that issue. Fortunately, the council have informed us that they will keep coming and check the noise until the issue is solved. The bar is installing soundproof doors and windows. For the dampness due to the typical Hue climate, we have taken action to solve and prevent it by changing the bedding, room ammenities and repainting the room. Once again we are really sorry and we hope that you will give us the opportunity to welcome you back to the Rosaleen Boutique Hotel. Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
The room was very spacious with new and upgraded immenities. Excellent location - close to a very vibrant nightlife!
Stayed 1 night in Jan 2018

8/10 Good

Matt, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest room, comfiest bed of our whole trip
Thumbs Ups 1. A bed so comfortable you just don't want to get out of it ! 2. High quality room, spacious and nicely furnished with good views from the 5th floor window and balcony 3. Central location in the heart of the hotel and restaurant area, near to the river 4. Decent sized pool, lovely deck area 5. Lovely staff in all departments, very professional Thumbs down 1. Probably stretching the "boutique" tag a little - 7 floors with about 7 rooms per floor. This means breakfast can be a bit of a feeding frenzy and the pool deck sometimes doesn't cope with the demand 2. The breakfast buffet was extensive and yet still fairly uninspiring, though the fresh-cooked pancakes were a massive hit with the kids 3. The lift !! Must be the slowest lift in Asia, clearly a bit of an issue in a hotel of this size 4. Pool temperature - very warm water, not quite the refresher needed in 35+ degrees Despite the above, the thumbs-up list wins out and we were happy with our choice of hotel in Hue.
Stayed 3 nights in Jul 2017

8/10 Good

Shar, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location.
Good location, lots of restaurants and bars nearby. Hotel kindly upgraded us from a double bed to a twin room. Water heaters in bathroom a little antiquated. Breakfast was in their ground floor restaurant and had a good selection of western and asian food. Pool was good to cool off in and they offered a drink service. Imperial City was a 35 minute walk (through some traffic, a little hairy).
Stayed 1 night in May 2017

10/10 Excellent

Trise, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
This was a lovely experience in a crowded city. The staff were exceptionally helpful with bookings for small tours, taxis, cars and even researching a romantic dining experience for Valentines Day. The room was spacious, quiet and the bed was great.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely staff but avoid in the wet season
Lovely staff who couldn't have been more friendly or helpful, would have been very comfortable in the summer, but in the spring ( Feb) it was raining and room felt and smelt damp, and had mould in the wardrobe. Shame, as otherwise would have been good stay.

8/10 Good

Libby, Melbourne, Australia

Liked: Cleanliness, staff & service, room comfort
Simple good hotel with varied breakfast
Good value hotel. Staff very helpful. Great location near restaurants, tourism offices and walk to citadel. Breakfast good and lots of variety. Pool clean and towels and deck chairs provided. Although it has been recently refurbished to a good standard, some of the finishes are poor like gaps in the door to the balcony. Bathroom towels, bed linen and toiletries very good. Water and tea and coffee provided daily.

10/10 Excellent

KIM HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Breakfast Buffet
We arrive to Hue on the Open Bus at 6:00AM. Tired from our 12 hrs ride from Ninh Binh. We decide to take a chance an chance an check in the hotel earlier. The hotel allow us to check in earlier, as we waited for our room to be ready they offer us free breakfast buffet(which was pretty good). The room was quite specious and very clean, the wifi work well and great staff, really nothing bad to says about this hotel.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and a good location -- thumbs up
I chose the hotel mostly based on price, but it turned out to be a very good find. My room was lovely. The staff was very friendly and helpful: they went above and beyond to help me with my travels, booking a train ticket and a tour for me. My laundry was done the same day. The hotel is in an area with lots of decent restaurants, and within a 20-minute walk of the historic citadel, which is what you come to see. Overall, a great stay.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing place to stay
i stayed in many hotels in vietnam and this on is without any question the best. Breakfast is simply fantastic, bed is comfortable - its clean. Staff is super helpful... i really cant find any faults. Price is so reasonable and overall its a amazing value for money. I will stay here again for sure!!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless, tidy and well decorated rooms.
We were welcomed by the hotel reception and it seemed they could not do enough for us. There were repairs being done to the hotel but all the cleaning staff, restaurant staff and reception area went out of their way to make you feel at home. Best beds in S.E. Asia as they were much softer and great pillows.

2/10 Terrible

Henry, Chicago.

Disliked: Staff & service
Disaster. The hotel was being remodeled. The dust and noise the first day was bad enough. The second day when we returned from sight seeing we experienced nauseating fumes which smelled like epoxy which we couldn't escape even at the out door pool. It took a while to get the management to understand we needed a refund. They did find us another hotel without pool and escorted us and the luggage to our new facilities. I put this back on hotels.Com for not keep up on major remodeling at facilities they promote.0

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel courtois et professionnel. Belle accueil et très bon service tout au long de notre séjour. Hôtel très bien situé, chambre propre et spacieuse. Petit balcon avec vue sur la ville le soir est agréable. Piscine situé au 2 ieme étage de l’hôtel est parfaite! Le déjeuner un matin style buffet, WoW! Nous recommandons sans hésiter cet endroit!!
Stayed 1 night in Jan 2020

8/10 Good

Tsukasa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2部屋予約友人の部屋だけ2泊中3回変わり大変でしたただロケーションはバツグンによく、ナイトライフは楽しめました
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Thuan Tran. Mr on Mar 30, 2019
Dear Mr/Ms. Warmest greeting from Rosaleen Boutique Hotel. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay, to have achieved this goal is a real satisfaction and a great motivation for the Team. Once again, thank you for your valued feedback and we hope to have a chance to serve you again in the future.  Yours sincerely,

8/10 Good

Wing ki, Hong Kong

Liked: Staff & service, property conditions & facilities
Good service and well located
The receptionist Trang is really helpful that helps us book trip with good English. They have welcome drink and food, also the hotel is well located in walking street with bars. The only thing I don't like is the breakfast and cleanliness.
Stayed 2 nights in Sep 2018
Response from Thuan Tran on Sep 26, 2018
Dear Ms/Mr Wing ki, Thank you so much for sharing your impression with us. It is our absolute pleasure to ensure our guests have a wonderful time and we are so happy to hear that you did receive one. We are all really glad that our hospitality has been recognized. This kind review will serve as a great encouragement for our team to keep trying our best to provide enjoyable stays to our treasured guests. Many thanks for your support, and we hope that your experience will be even better next time. Thank you once again and we wish you all the best! Best Regard, Thuan Tran.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 23 nights in Aug 2018
Response from Thuan Tran on Sep 20, 2018
Dear Sir/Madame, Warmly welcome from Rosaleen Boutique Hotel. Our goal is always to make sure that all our guests have a wonderful stay. If there is any issue make you disappointed, please tell us so we could improve our services. Kind regards, Thuan Tran

4/10 Poor

lam, hong kong

Disliked: Property conditions & facilities
不舒服的酒店
沖廁水不足,紙巾沖不走。大房冷氣不足,開了很久冷氣,仍然十分炎熱和焗。床的被鋪很污穢和殘舊,不好的體驗。但價錢較便宜。
Stayed 1 night in Aug 2018
Response from Phuong Anh on Sep 28, 2018
Dear Mr/Ms 不舒服的酒店 I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us that left a negative impression of our property. I will look into each issue that you have noted, in an attempt to correct and improve our hotel services. About the problem with your room, we are really sorry for this inconvenience because we were not aware of the room issues when we checked with you. We wish you could let us know this problem earlier so that we could have found out the best way to solve it. Sincerely, Phuong Anh

10/10 Excellent

Novisionnolife, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大満足のホテルでした
料金と比較しての回答です。 チェックイン、スタッフさんのサービス、部屋、プールなど全体的に価格から期待していた以上の満足度でした。朝食はもうすこし頑張って欲しいなぁと感じましたが、名前付きのウェルカムカードには大変驚きました!ここのホテルにして本当に良かった。
Stayed 1 night in Aug 2018
Response from Phuong Anh on Sep 26, 2018
Dear 大満足のホテルでした On behalf of our team at Rosaleen Boutique Hotel, I would like to thank you for choosing to stay with us and taking your precious time for this lovely review. I'm extremely glad to read that you have enjoyed your stay. I'll make sure this review will be an encouragement for the team to keep trying to provide best service to every guest. Thank you once again and we wish you all the best! Best Regard, Ms.Phuong Anh

10/10 Excellent

SEUNGPILL

위치가 너무 좋아요.
후에 시가지 중심에 위치. 근처에 맛집과 마트 교통등이 굉장히 편함. 저녁이후 노천 까페들도 영업을 많이 함
Stayed 2 nights in Aug 2018
Response from Phuong Anh on Sep 26, 2018
Dear SEUNGPILL Warmest greetings from Rosaleen Boutique Hotel. It has been a great pleasure and honor to meet your expectations in terms of level of services. We'll forward your great feedback to our team to encourage them to keep working on the service quality. We wish you all the best for your life and look forward to welcoming you again. Best regards, Ms. Phuong Anh

10/10 Excellent

Miika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parasta
Suosittelen tätä hotellia aivan kaikille. Loistavaa palvelua!
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel luxueux, grande chambre et grande piscine. Grande salle de bain. Bien situé au centre ville à 20min à pied du marché. Personnel parle bien anglais et un peu français. Pour info la rue est bruyante avec tous les bars. Mais nous n'avons pas été gêné pour dormir.
Stayed 3 nights in Jun 2018

10/10 Excellent

didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hôtel charmant bon rapport qualité prix
personnel très agréable accueil délicat bons conseils