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Reviews of Hue Serene Palace Hotel

3 out of 5
Hue Serene Palace Hotel
21 Lane 42 Nguyen Cong Tru Street, Hue, Thua Thien-Hue

Reviews

9.4

Exceptional

Rating 10 - Excellent. 535 out of 810 reviews" "
Rating 8 - Good. 246 out of 810 reviews" "
Rating 6 - Okay. 24 out of 810 reviews" "
Rating 4 - Poor. 3 out of 810 reviews" "
Rating 2 - Terrible. 2 out of 810 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

cu

Liked: Cleanliness, staff & service
Gdhsh
Stayed 1 night in May 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Super friendly staff, particularly the affable gentleman in his 30s who worked nights. Prime area of the city. Would stay again in a heartbeat. Recommended without hesitation. The transport they booked for us was cheaper than Grab and our driver had a fancy car and spoke English well.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, well air conditioned rooms in a very accessible part of the city.
Stayed 3 nights in Sep 2022

10/10 Excellent

quyen

Travelled with family
Liked: Staff & service
I love the staff working there as they are very helpful and had great customer service. I don’t like room and the bed linen….they are not as cleaned. I saw stains and hair on my bed sheet. In addition, the water drain was plugged up and I see that they probably have plumbing drainage issues that they need to figure out to resolve it.
Stayed 2 nights in Jul 2022

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort
Basic but good service
Basic but clean hotel with very friendly staff. Furniture is a little dated and simple, repetitive breakfast, but a cost-effective and comfortable place to stay in Hue.
Stayed 3 nights in Jun 2020

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a gem of a hotel with some of the friendliest staff we met in Vietnam . Our room was spacious and spotlessly clean. We ate in the restaurant for the 3 nights we were there as very few places open due to the coronavirus restrictions but we really pleased by the delicious food and the choice offered. I would certainly have no hessitation at staying here again.
Stayed 3 nights in Mar 2020
Response from Minh Pham on Mar 29, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 10/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Kendra, Nashville, TN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful! The staff is amazing, really sweet, and helpful. The room was large and spacious with a nice balcony and city view. The bed was super comfortable. Their restaurant had amazing food. We ate almost every meal there. I can highly recommend this hotel.
Stayed 3 nights in Mar 2020
Response from Minh Pham on Mar 25, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

James

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are what make the hotel fantastic. The young ladies in the reception and dining room are pleasant and so helpful. It is a pleasure to meet them.
Stayed 1 night in Mar 2020
Response from Minh Pham on Mar 15, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, nice room and good location. Great stay.
Stayed 2 nights in Feb 2020
Response from Minh Pham on Mar 14, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 10/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great little hotel
This was a great base for exploring both north and south of the river. Very happy and helpful staff. No hesitation in recommending.
Stayed 3 nights in Mar 2020
Response from Minh Pham on Mar 14, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 10/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

SHIN WEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
Room very clean and comfortable..Even bath tab also big ...nice breakfast ...we really enjoy our stay ..hope in future can come again...and is high recommend
Stayed 1 night in Feb 2020
Response from Minh Pham on Feb 28, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 10/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was as expected, staff was helpful. Manager looks intimidating but very helpful and professional
Stayed 2 nights in Feb 2020
Response from Minh Pham on Feb 24, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 4/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. About the man who always seat at the lobby, he is the long-stay guest. There are many people think he is our manager but it is just the missunderstanding. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Kay, UK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, meeting our every need. We would certainly visit again.
Stayed 3 nights in Feb 2020
Response from Minh Pham on Feb 19, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome.
Very nice rooms in the center of Hue. Front desk staff helpful in arranging tours and transportation.
Stayed 2 nights in Feb 2020
Response from Minh Pham on Feb 19, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 8/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
I can hear the sound of the next room and I can't sleep slowly
Stayed 2 nights in Feb 2020
Response from Minh Pham on Feb 14, 2020
Dear valued guests, Thank you for staying with us and taking your time to review us on Expedia. We are very sorry to know that you were uncomfortable and could not sleep well because of the noise. We will pay more attention to the soundproof in the next renovation. We wish you all the best and so sorry again for any inconvenience. Best regards, Minh Pham (Mr.) Hotel Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick but very nice stay
Great location, helpful staff, and the restaurant was very good.
Stayed 1 night in Feb 2020
Response from Minh Pham on Feb 10, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 10/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay in Hue
We had a great stay at Hue Sarena Palace. The location was ideal, the food in the restaurant was really delicious, the staff was outstanding. Julia helped us arrange several outings, Mary was a delightful receptionist and all of the drivers that took us on our outings were personable and patient. The staff of the restaurant were very attentive.
Stayed 2 nights in Feb 2020
Response from Minh Pham on Feb 10, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 10/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Minh Pham on Feb 10, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 4/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet hotel
Lovely small hotel friendly staff who could not do enough for you .rooms clean spacious nice bath . Food very good and reasonably priced in hotel.when we were leaving even gave us a large pack of fresh fruit delicious.would definitely stay again
Stayed 2 nights in Jan 2020
Response from Mary on Feb 6, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 10/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020
Response from Minh Pham on Feb 6, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 4/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Minh Pham on Feb 1, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 4/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got to the entrance of the hotel, the bellboy came out and greeted us right away. The receptionist came to us with complimentary welcome drinks and fruit which was great after a long day. The checkin was quick and our luggage was brought to our room. The room was very clean. Overall I would come back here if I stay in Hue again.
Stayed 1 night in Jan 2020
Response from Minh Pham on Jan 31, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and facilities were great. Good location. Staff were very friendly and helpful. Great choice overall!
Stayed 2 nights in Jan 2020
Response from Minh Pham on Jan 31, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff & a handy location for bars and restaurents
Stayed 3 nights in Jan 2020
Response from Minh Pham on Jan 31, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 4/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fabulously attentive. The property was clean, had TV operational, with I think Foxtel (check yourselves - we watched movies), breakfast provided gave a very wide choice and delicious. Position of Hotel fabulous for walking and restaurants were close. Of course room service available (used on first night) and went to Serene Palace Restaurant (great) (within the Hotel and where you have breakfast) on last night. They also have clothes washing service and book taxi's etc. Can't recommend more highly.
Stayed 4 nights in Dec 2019
Response from Minh Pham on Jan 21, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Minh Pham on Jan 20, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Minh Pham on Jan 14, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 8/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Minh Pham on Jan 14, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Big room with a comfortable bed. Great staff. Excellent breakfast.
Stayed 3 nights in Jan 2020
Response from Minh Pham on Jan 14, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good place to stay with a great location, service and breakfast. The room was good, but bathroom and balcony were a bit dated
Stayed 1 night in Jan 2020
Response from Minh Pham on Jan 11, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 8/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room. The breakfast was good and the staff great. Good location very close to the walking street and river. There is a place to rent bikes right next door.
Stayed 6 nights in Jan 2020
Response from Minh Pham on Jan 11, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lication and nice place
Stayed 1 night in Jan 2020
Response from Minh Pham on Jan 8, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
The reception staff couldnt be more hellpful and comminuicated in english perfectly. They set us up with a airport shuttle, scooter rental and a hai van pass trip via scooter they were even able to get our bags sent. Breakfast was awesome, central location and clean spacious room
Stayed 2 nights in Jan 2020
Response from Minh Pham on Jan 7, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Hotel Drivers very good too
Stayed 2 nights in Dec 2019
Response from Minh Pham on Jan 4, 2020
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Minh Pham on Dec 30, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Minh Pham on Dec 26, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 8/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff at Serene Palace were so friendly and eager to please. They did a great job of organising things for us. They were helpful and went out of their way to ensure that we fully understood, including things that were out of their control (such as external tours they booked). Hotel is very well located while still being tucked away in a quieter street.
Stayed 3 nights in Dec 2019
Response from Minh Pham on Dec 26, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 4/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Eve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above avg more than i expected
Stayed 2 nights in Dec 2019
Response from Minh Pham on Dec 25, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 10/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Surprising!
Really pleasantly surprised by my stay here. The bed was super comfy, the room was quite spacious and definitely clean. The location is incredibly convenient and the breakfast was solid. No complaints- thanks for a nice stay!
Stayed 2 nights in Dec 2019
Response from Minh Pham on Dec 24, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 10/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Clean and comfortable. Good value and located centrally to town.
Stayed 2 nights in Dec 2019
Response from Minh Pham on Dec 23, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 8/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and helpful. The complimentary breakfast was really good. Rooms were clean and comfortable. They will help you book a driver to get around to the sites at a reasonable price which is essential if you have limited time -- our driver was excellent. And the location is just around the corner from SinhTourist if you plan to bus to the next city.
Stayed 1 night in Dec 2019
Response from Minh Pham on Dec 21, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the welcome drinks and the hospitality was top!!!
Stayed 1 night in Dec 2019
Response from Minh Pham on Dec 16, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Casandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down one of the best stays un Vietnam for us. The staff is incredibly nice and helpful. Location is really convenient and the breakfast is delicious, and so is everything else in the restaurant.
Stayed 3 nights in Dec 2019
Response from Minh Pham on Dec 13, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff. Emailed ahead tour and travel requirements and it was ready on arrival. Room was clean and spacious and beds very comfortable. Buffet style breakfast was very good catering for all tastes. Would stay here again
Stayed 2 nights in Dec 2019
Response from Minh Pham on Dec 9, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Minh Pham on Dec 9, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience, where I want to highlight the staff. 6 stars, thanks a lot for your friendly welcome and continuous support with organizing our trip. Also loved the breakfast.
Stayed 3 nights in Nov 2019
Response from Minh Pham on Dec 6, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 10/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Minh Pham on Dec 6, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 10/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Perfect in all respects, wished we could have stayed longer !
Stayed 1 night in Nov 2019
Response from Minh Pham on Dec 4, 2019
Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 10/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team