Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers

Reviews of Chiang Mai Orchid Hotel

3.5 out of 5
Chiang Mai Orchid Hotel
23 Huay Kaew Rd, Chiang Mai, Chiang Mai

Reviews

7.0

Good

Rating 10 - Excellent. 30 out of 199 reviews" "
Rating 8 - Good. 69 out of 199 reviews" "
Rating 6 - Okay. 69 out of 199 reviews" "
Rating 4 - Poor. 22 out of 199 reviews" "
Rating 2 - Terrible. 9 out of 199 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

dennis

Travelled with family
Disliked: Staff & service
We were late for checked in . We did booked for 5 rooms. But they have only 3 available . They replaced with another hotel. Very bad hotel.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sylvia

Stayed 3 nights in Jan 2024

10/10 Excellent

Hailey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Scott

Stayed 2 nights in Jul 2023

10/10 Excellent

Akekachant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodel bathroom
Stayed 5 nights in Mar 2023

8/10 Good

Stephen J

Stayed 1 night in Jan 2023

8/10 Good

MOHAMMED JASHIM

Stayed 2 nights in Jan 2023

6/10 Okay

Jordan

Stayed 4 nights in Dec 2022

8/10 Good

Michael, Niagara-On-The-Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Room was lovely.

8/10 Good

David

Liked: Cleanliness
Good value for money
Stayed 4 nights in Nov 2022

10/10 Excellent

Randall

Stayed 2 nights in Oct 2022

6/10 Okay

Glen

Disliked: Staff & service, property conditions & facilities, room comfort
Classic colonial hotel has seen much better days
Staff at front desk have little authority to help guests. Their knee-jerk reaction is to ask for a fee. Or they have to call the manager. Something that the hotel has no control over is the loud clashing music from across the street at a restaurant hub. You NEED ear plugs. Pool is nice as is the lobby. Rooms are dated. There’s a kettle but no coffee or cups - symbolic of way hotel is run.
Stayed 5 nights in Nov 2019

2/10 Terrible

Jay, From New York

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I killed more than 4 cockroaches in my room, and internet access is very inconvenient. We had to change ID and PW every location.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay and will return later in the year.
Stayed 9 nights in Apr 2019

8/10 Good

Brenda

Liked: Staff & service
Nice place for an over night.
When I come to Chiang Mai for an over night, I usually stay at the Orichid hotel because it was a nice pool and is close to places I need to go to. It is getting a little run down but still ok.
Stayed 1 night in Feb 2019

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
price good, good sunbathing area, good location, not far away from airport and old town
Stayed 4 nights in Dec 2018

6/10 Okay

Frank

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018
Response from Mr. Thitisak Thitiwongtrakul Front Office Manager. on Oct 8, 2018
Thank you for your suggestions. Hopefully the next opportunity will come back at Chiang Mai Orchid Hotel again.

8/10 Good

Verified traveller

It is near connecting with the big shopping
It is very near connecting with the big shopping mole (Gau Song Kaew).
Stayed 1 night in Aug 2018
Response from Mr. Thitisak Thitiwongtrakul Front Office Manager. on Dec 28, 2018
Thank you for your suggestions. Hopefully the next opportunity will come back at Chiang Mai Orchid Hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I feel at home in this hotel, Good location, friendly staff and it has great history.
Stayed 7 nights in Jun 2018
Response from Mr. Thitisak Thitiwongtrakul Front Office Manager. on Jun 26, 2018
Thank you for your suggestions. Hopefully the next opportunity will come back at Chiang Mai Orchid Hotel again.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in May 2018
Response from Mr. Thitisak Thitiwongtrakul Front Office Manager. on Jun 17, 2018
Thank you for your suggestions. Hopefully the next opportunity will come back at Chiang Mai Orchid Hotel again

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Stayed 9 nights in Feb 2018
Response from Mr. Thitisak Thitiwongtrakul Front Office Manager. on Feb 27, 2018
Thank you for your suggestions. Hopefully the next opportunity will come back at Chaing Mai Orchid Hotel again.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Need some improvement
The hotel service was pretty standard. No disposable razor n dental kit provided. Lighting was a bit too dim in the room. This hotel has lost its gems over the years though it is still quite stunning. Location was quite good with easy access to public transport (song thaew n tuk tuk). The mall next to it (Kad Suan Kaew) is equally tired. Breakfast was quite good though. What is quite unacceptable was the number of baby cockroaches that we killed in our bedroom. This really need urgent attention.
Stayed 2 nights in Jan 2018
Response from Mr. Thitisak Thitiwongtrakul Front Office Manager. on Jan 30, 2018
Thank you for your suggestions. Hopefully the next opportunity will come back at Chaing Mai Orchid Hotel again. Mr. Thitisak Thitiwongtrakul (POND) Front Office Manager.

8/10 Good

Clifford

Liked: Cleanliness, staff & service, room comfort
View?
Be sure to book an odd-numbered room on floor five or higher, for a view--the blurb says city view for all rooms, but that isn't true.
Stayed 3 nights in Jan 2018
Response from Mr. Thitisak Thitiwongtrakul Front Office Manager. on Jan 19, 2018
Thank you for your suggestions. Hopefully the next opportunity will come back at Chaing Mai Orchid Hotel again. Mr. Thitisak Thitiwongtrakul (POND) Front Office Manager.

8/10 Good

Clifford

Liked: Staff & service, room comfort
Room with a view!?
Book a room with an odd number above floor 4 if you want a view!
Stayed 5 nights in Dec 2017
Response from Mr. Thitisak Thitiwongtrakul Front Office Manager. on Jan 16, 2018
Thank you for your suggestions. Hopefully the next opportunity will come back at Chaing Mai Orchid Hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, room were clean, bathroom slightly dirty and a bit outdated, true to its 3-star rating, it's a case you are getting what you are really paying for.
Stayed 4 nights in Oct 2017
Thank you for your suggestions. Hopefully the next opportunity will come back at Chaing Mai Orchid Hotel again. Mr. Thitisak Thitiwongtrakul (POND) Front Office Manager.

8/10 Good

George

Liked: Cleanliness, staff & service, room comfort
Far from perfect but for approx. 1000 bht :-)
Saw a small cockroach by my dresser and my wife got all concerned about the electrical socket not having a plate. Our Chinese group at our floor would leave their bedroom doors open and make noise in the hallways but other than that, still good value for the price.
Stayed 3 nights in Oct 2017
Thank you for your suggestions. Hopefully the next opportunity will come back at Chaing Mai Orchid Hotel again. Mr. Thitisak Thitiwongtrakul (POND) Front Office Manager.

4/10 Poor

Michelle Chow, Kl, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room with plenty of small cockroches running
My room number is 419, other than the ceiling above the shower had yellowise colour and paint is out. there are many small cockroches running in the toilet and dressing table. The lamp beside the bed is on and off while you accidently touch the lamp. furthermore the wrabedrop is so dusty and the socket below dressing table is half dropped out. Bed is too soft.

8/10 Good

Psychout, Thailand

Liked: Cleanliness, staff & service, room comfort
Old Splendor With a Few Cracks
This is an old hotel that has kept itself in good shape. Most important to me was the new gym facility which is excellent. The rooms are large and comfortable. Few small things such as small chips in plates in dining room and a faucet in the bathroom that had seen better days. Right next door to Khad Suan Khaw which affords loads of shopping opportunities.

8/10 Good

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large 3.5 Star Hotel in Great Location
The location is first rate. On the edge of the "old" city. 10 minutes from airport, large comfortable rooms, big bathrooms

6/10 Okay

GEM, Gumi-city Korea

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Good location and price but old hotel with bugs
The location, price, swimming pool, shower water are good. But I will not come back and recommend due to a lot of cockroaches in the room.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BOOK DELUXE ROOM WITH 3 ADULT,HOTEL ONLY PROVIDE 2
NOT WORTH TO STAY.BOOK DELUXE ROOM WITH 3 ADULT,HOTEL ONLY PROVIDE 2 ADULT BREAKFAST BUFFET,PLEASE REPLY ME ASAP.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our favorite hotel - once the price is not too high, primarily because of the free sauna but also because the location is great - close to everything.

8/10 Good

william, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel is very good I allways stay here
hotel is very nice all aspects very nice god love the king ,

2/10 Terrible

Ana laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, no clean. Old
the worst hotel I have ever been. Dirty, old, with moisture, the walls dirty, hairs on the floor, breakfast disgusting. I had to ask to change room for the smell that had

6/10 Okay

The Kidlet, San Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The "Grand" Old Lady of Kad Suan Kaeo ...
The Grand Old Lady of Kan Suan Kaeo is ... not quite so grand any more. Don't get me wrong, the lobby is impressive. The image of the hotel from the street is imposing. But she needs a lot of tender care and attention. The mattresses are worn out. The plumbing leaks. Doors won't open right or stay open/closed. Room outside doors will only slam. But there is something about the old lady that would make you want to stay there -- if only they fixed her up a bit.

6/10 Okay

Clyde, Bangkok

Large fully appointed hotel.
Good location from which to explore the city's sites.

6/10 Okay

Jen, Singapore

Liked: Cleanliness, staff & service, room comfort
Had a beautiful poolside view.
Front desk & service staff are first rate. Housekeeping is good - kept the room & bathroom spotlessly clean . However maintenance is unsatisfactory - The entrance light was not working & not fixed for the entire duration of the stay from June 2-7.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, convenient option outside old city
I have stayed here several times over the past year or so. Overall, I have found my stay good value for the price paid. As a previous viewer has pointed out, this hotel is well kept and clean. In addition, a good effort has been made to renovate, if not transform, some of the rooms. I stayed in a middle range - that is, deluxe - room, which had new wood laminate flooring and clean new wallpaper. These enhancements made a significant difference. The swimming pool was renovated last year and is a decent size, as is the fitness centre to which guests also have access. The buffet breakfast provides a good range of options and the hot dishes are varied on a daily basis. The location is convenient for Nimmanhemin and the new Maya Lifestyle Mall, and at the same time it is only about 10 minutes in one of the small red passenger trucks to the old city. You can hail one of these from opposite the hotel. There is also a nice older style mall right next door with plenty of dining options. All in all, I have enjoyed a comfortable and relaxing stay here.

8/10 Good

Artit, Bangkok, Thailand

Liked: Cleanliness, room comfort
Hotel next to a shopping mall
I have stayed in this hotel for many times because it is next to a mall and in a very good location. The hotel itself is rather dated but well kept and clean. The breakfast is good. The staff are nice. Public transport to other places in Chiangmai is always available. Nimmanhaemin road, where all the trendy restaurants and shops are, is actually within walking distance. I have no hesitation recommending this hotel for anyone visiting Chiangmai.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Needs some renovation
One of the rooms that was first assigned to us was extremely unsatisfactory for a "deluxe" room - the view was the back of a stairwell, and room was run down. For another room, we were upgraded to executive (as no other rooms were available), and decided to pay for an executive upgrade for the first room. The hotel was probably great when it was newer, but other than the executive level, the rooms need to be renovated. Wifi was very disappointing, because of the slow speed. Connections kept dropping. Even the paid internet service in the lobby was very slow. The hotel should also review its policy of taking deposit for a second key, it is pretty much standard now to issue 2 keys when there is more than 1 occupant in the room.

6/10 Okay

Jim, China

Liked: Cleanliness, staff & service
Good place for a short relaxing stay in Chiang Mai
This was our 2nd time to stay at the Orchid Hotel. It is more than sufficient for offering you a comfortable place to stay, with some extra value in the new exercise gym and large pool. Overall, our experience there was good, and we'd recommend this hotel to others who might want to stay on that side of town.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 4 nights in an executive room. As a few other people has mentioned the hotel just needs a bit of an update (which going by the signs around the place they are working on) A few things made the room feel less comfortable. Stains on floor. And the Tap on basin wasnt fixed so moved every time it was turned on making it hard to use. As with most beds in Thailand they are firm! One morning the water cleaning system was delayed and so we couldn't use water and when it came back on we had black water coming out of taps and into toilet. Not very pleasant when you want to have a shower! The hotel did apologize and leave a plate of fruit. The breakfast buffet was average. The pool was pleasant. The nights we stayed were quite noisy with functions down stairs you could hear even on the top floor. I would expect most hotels to have an info booklet on services provided but there was little information in the room. Eg. If you wanted to use the pool you first Had to work out what floor pool was on and go there to find out what the hours were. No information on what's in the area or the fact that there were regular free shuttles to some places from the hotel. For the price of the executive room I would have expected more.

10/10 Excellent

Man, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast wifi. New Gym.
Fast wifi, close proximity to many restaurants, easy access to Old town. The breakfast buffet was great, lots of options. The gym and pool was recently renovated, it is world class with lots of new equipment and attentive trainers.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lobby was nice but smelled like mold and mildew.
I am sure the hotel was nice 40 years ago but it is in desperate need of an upgrade. The staff were nice. To have your laundry done was very expensive. The breakfast was good.

6/10 Okay

Wendy, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities
It was very convenient to stay in Orchid Hotel. But the hotel is quite run down in terms of the room. the drainage system is not very good (shower) and the furniture is rather old, including towels. wifi connectivity is very poor. Overall, the staff is rather helpful.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
one night stay
good cost performance

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal on Huay Keaw
Good value and good location. It's an older hotel, but it was well-maintained.