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Reviews of DoubleTree by Hilton Houston Medical Center Hotel & Suites

4 out of 5
DoubleTree by Hilton Houston Medical Center Hotel & Suites
6800 Main Street, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 28 out of 43 reviews" "
Rating 8 - Good. 7 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 3 out of 43 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Debra J

Liked: Cleanliness, staff & service, property conditions & facilities
They upgraded me to a suite due to small children trying to open the adjoining room door when I was asleep and were very loud. Multiple complaints from other guests came thru from another room so they apologized and put me in an amazing room. Staff was amazing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anita

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Texas Childrens Hospital
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The a/c in my room seemed to be struggling to keep it cool. Other than that it was terrific.
Stayed 2 nights in Apr 2024
Response from Christian Jackson on Apr 12, 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us. Also, thank you for informing us of the A/C issue, our engineering team will look into this as soon as possible.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charlie checked us in and told us where to go eat. He was AWESOME.
Stayed 1 night in Apr 2024
Response from Christian Jackson on Apr 12, 2024
Thank you for your feedback, Daniel! We are happy to hear that you enjoyed your stay and found or staff to your liking.

10/10 Excellent

Rodrick

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the comfort of the rooms and beds.
Stayed 2 nights in Mar 2024
Response from Christian Jackson on Apr 8, 2024
Thank you so much for sharing your experience with us! We are pleased to hear that you enjoyed your stay and look forward to welcoming you back. Have a great day, Rodrick.

8/10 Good

William, Grove Hill

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Christian Jackson on Mar 27, 2024
Thank you for your feedback. Thank you for staying with us!

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Christian Jackson on Mar 27, 2024
Thank you for your feedback, William!

10/10 Excellent

Donald, Bossier City

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant needs improvements in menu and presentation
Stayed 2 nights in Mar 2024
Response from Christian Jackson on Mar 24, 2024
Thank you, we will take your feedback into consideration and hope to see you back soon.

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Javier at the font desk was excellent.
Stayed 1 night in Mar 2024
Response from Christian Jackson on Mar 24, 2024
Thank you for your kind words. We look forward to welcoming you back in the not too distant future!

2/10 Terrible

Daniel, Brenham

Disliked: Staff & service, amenities
A personal item of mine was removed from inside my suitcase and broken. The bathtub had hair in it from a previous guest. The bed sheets were not clean. Parking was $20 a night and we were unaware of. The only good thing about the stay was a buffet breakfast and the transportation.
Stayed 2 nights in Mar 2024
Response from Christian Jackson on Mar 19, 2024
I am very sorry we did not hold up to your expectations. We do however appreciate your feedback. Please reach out to us to see how we can make things right for you.

8/10 Good

anand

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the hospitals which was convenient. Room was on the small side.
Stayed 2 nights in Mar 2024
Response from Christian Jackson on Mar 17, 2024
Thank you for your feedback!

8/10 Good

Nancy, Huntsville

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Parking was very limited. The dining had limited choices available and did not get what we ordered.
Stayed 1 night in Mar 2024
Response from Christian Jackson on Mar 17, 2024
Thank you for your feedback!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy Check in. Property was safe. Transportation choices were great for HLS and Rodeo. Would Recommend for Events at NRG Stadium. Sits in the Middle of the Houston Medical Center.
Stayed 1 night in Mar 2024
Response from Christian Jackson on Mar 23, 2024
Thank you, Sarah! We hope to see you on your next visit to Houston.

4/10 Poor

Laurisa

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property knew we would arrive late.When we arrived it took 30 minutes for them to get us checked in. We finally made it to our room around 11:30 pm. The room was nothing like what I had chosen. I intentionally chose a suite that had a separate living area bc I was going to be having surgery at MD Anderson and would be staying 4 nights. Our room had no living area, only a small kitchen table with 2 chairs. The kitchen area had a stove that was so dirty you could actually write your name in the dirt. The bathroom had been recent renovated but the staff failed to explain that the shower only worked if you lifted the whole bath water spout up. When I went back downstairs to speak with the staff & manager and show them the picture of the suite I had booked through Expedia, they blamed the mishap on Expedia. When I demanded another room, I was told they had no other rooms available. By this time it was midnight and we were exhausted and I had early appointments the next morning. We chose to stay the night and they would move us the next day. I went straight up to the room and booked another hotel (Blossom Hotel) through Expedia and we checked out the next morning. I was told by the manager on duty that morning that she had just brought this up in their staff meeting that Doubletree needed to supply booking sites current pictures of the rooms they offered. She was apologetic and said she would refund me for the remaining 3 nights. We moved to the Blossom Hotel and enjoyed our st
Stayed 4 nights in Mar 2024
Response from Christian Jackson on Mar 17, 2024
I am very sorry for your poor experience. Please reach out to the property directly to see what we can do to make it right for you!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from Christian Jackson on Mar 17, 2024
Thank you so much for your kind words! We look forward to seeing you on your next trip to Houston.

8/10 Good

Kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovation is complete At checkout adding Hilton Honors Points was not discussed or offered and I was not able to utilize them post check in very disappointing
Stayed 1 night in Mar 2024
Response from Christian Jackson on Mar 17, 2024
Kenneth, thank you for your feedback. I am sorry we did not ask and apply your Hilton Honors account!

10/10 Excellent

Janie

Stayed 3 nights in Feb 2024
Response from Christian Jackson on Mar 27, 2024
Thank you for your feedback! We are glad to hear you enjoyed your stay with us.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Christian Jackson on Mar 11, 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Klint

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the medical center
Stayed 1 night in Feb 2024
Response from Christian Jackson on Mar 9, 2024
Thank you for your feedback. We are glad we were able to accommodate! Have a great day!

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for rodeo attendees
Stayed 1 night in Feb 2024
Response from Christian Jackson on Feb 29, 2024
We appreciate your business and kind words. We look forward to welcoming you back to the rodeo next year!

6/10 Okay

yang

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I found two pieces dry nose under my pillow at first night when I am ready to go to bed.And it was too noisy my next room.
Stayed 2 nights in Feb 2024
Response from Christian Jackson on Feb 29, 2024
Thank you for your response. I am very sorry for the poor experience you had with us during your stay. Please reach out to the hotel directly so we can get more information and to make things right.

10/10 Excellent

Christopher L., Clewiston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christian Jackson on Mar 9, 2024
Christopher, thank you for your feedback! We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel .
Stayed 1 night in Feb 2024
Response from Christian Jackson on Mar 9, 2024
Thank you so much for you kind words and review Michael!

10/10 Excellent

Shara

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed it
Stayed 1 night in Jan 2024
Response from Christian Jackson on Mar 9, 2024
Shara, we are so glad to hear you enjoyed your stay with us.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christian Jackson on Mar 9, 2024
Thank you for your feedback!

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was incredible. Thank you so much,
Stayed 3 nights in Jan 2024
Response from Christian Jackson on Mar 9, 2024
We are happy to hear you enjoyed your stay. We look forward to seeing you again on your next visit to Houston!

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, property conditions & facilities
Sou unos rateros , ladrones me robaron 150 dlls acusando a la gente de expedia
Stayed 3 nights in Mar 2024