Exterior

Reviews of The Lancaster Hotel

4 out of 5
The Lancaster Hotel
701 Texas St, Houston, TX

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1322 out of 1504 reviews" "
Rating 8 - Good. 125 out of 1504 reviews" "
Rating 6 - Okay. 27 out of 1504 reviews" "
Rating 4 - Poor. 15 out of 1504 reviews" "
Rating 2 - Terrible. 15 out of 1504 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wesley

Liked: Cleanliness, property conditions & facilities
Great welcome and friendly staff. The welcome pack in the hotel far exceeds what is offered in similar hotels.
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie, Oakdale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, clean, and a very courteous staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean hotel. Breakfast and room service was awesome. Truly enjoyed our stay. Will definitely go back to The Lancaster Hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Blake, Houston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay in the heart of Downtown Houston. Excellent service with attention to detail and friendly staff. Location is walkable to downtown destinations including Theater District as well as Main Street, Market Square Park, etc. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Pete Shim on Apr 9, 2024
Thank you for your outstanding feedback regarding your recent stay. We are delighted that you had an excellent experience during your stay at The Lancaster Hotel. Our team takes immense pride in providing warm and welcoming hospitality to our guests. It is wonderful to hear that you enjoyed our beautiful hotel and our downtown theater district location. We look forward to welcoming you back for another memorable stay!

10/10 Excellent

Joseph, Spicewood

Travelled with partner
All around a great hotel and experience
Stayed 1 night in Apr 2024
Response from Pete Shim on Apr 4, 2024
Thank you for your wonderful feedback regarding your recent experience at The Lancaster Hotel. We are pleased to hear that you enjoyed an excellent experience. It was our pleasure to serve you and we look forward to welcoming you back again soon.

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness
Great manager, Great location. Had a wonderful time
Stayed 2 nights in Feb 2024
Response from Pete Shim on Apr 2, 2024
Thank you for your outstanding feedback regarding your recent stay. We are thrilled that you had an excellent experience at The Lancaster Hotel. Our team takes immense pride in providing warm and welcoming hospitality to our guests. It is wonderful to hear that our downtown location was so convenient during your stay! We look forward to welcoming you back soon for another memorable stay!

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place !!! Close to the ball park !! Rooms are comfortable,,
Stayed 1 night in Mar 2024
Response from Pete Shim on Apr 2, 2024
Thank you for your wonderful feedback regarding your recent experience at The Lancaster Hotel. We are thrilled to see that you enjoyed our beautiful hotel, a comfortable stay in your guestroom, and our downtown location. We look forward to welcoming you back again soon.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful time at the Lancaster Hotel. Special props to Gary at the front desk, who helped me check in at 4am due to a early morning flight.
Stayed 5 nights in Mar 2024
Response from Pete Shim on Mar 27, 2024
Thank you for your outstanding feedback regarding your recent stay at The Lancaster Hotel. Gary and our team take immense pride in providing warm and welcoming hospitality to our guests. Our guests are family and going that extra mile is important to us and I am so happy we were able to accommodate your early check-in. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ivan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful building
Stayed 1 night in Mar 2024
Response from Pete Shim on Mar 27, 2024
Thank you for sharing your recent experience. We are thrilled to hear that you enjoyed our beautiful hotel and your stay at The Lancaster Hotel. We look forward to welcoming you back again soon.

8/10 Good

Darwin

Travelled with family and small children
Gourmet breakfast & complimentary snacks in room
Stayed 2 nights in Mar 2024
Response from Pete Shim on Mar 21, 2024
Thank you for sharing your wonderful feedback regarding your recent stay at The Lancaster Hotel. We are thrilled to see that you enjoyed your stay, our delicious gourmet breakfast, and our complimentary in-room snacks and beverages. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The service and the room were amazing! We started with valet parking. The room was beautiful with a comfortable sitting area and large windows. The lighting was exceptional since there were at least six or seven light sources, all with options to let you choose your level of brightness. Coffee and assorted snacks available in room. Super comfortable bed with beautiful linens. Bathroom was well appointed with strong water pressure. The Alley Theater and Birraporetti’s restaurant are just across the street. We come downtown from Galveston to attend concerts and plays and we’ve decided we need to stay at the Lancaster every time!
Stayed 1 night in Mar 2024
Response from Pete Shim on Mar 20, 2024
Thank you for choosing The Lancaster Hotel and sharing your excellent experience. We are delighted to hear that you thoroughly enjoyed your stay and that our hospitality was exceptional. We are also pleased to hear that you enjoyed our luxurious amenities and the extra touches that make The Lancaster unique. Thank you for trusting us on your trip to Houston, we look forward to welcoming you back again soon!

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous hotel, excellent service and gorgeous clean comfy rooms.
Stayed 2 nights in Mar 2024
Response from Pete Shim on Mar 19, 2024
Thank you for your wonderful review. We are pleased to see that you enjoyed a comfortable stay in our beautiful hotel and that our service was excellent. Our team sincerely enjoys serving our guests and making your stay as comfortable as possible. We look forward to welcoming you back again soon.

10/10 Excellent

Eugenia

Travelled with partner
Liked: Amenities, property conditions & facilities
The standard king room was not very large but the essentials were all there. Comfortable bed, complimentary drinks and snacks in the room, excellent service. Breakfast was also better than usual. There was really nothing that we did not like.
Stayed 1 night in Mar 2024
Response from Pete Shim on Mar 19, 2024
Thank you for sharing your wonderful feedback regarding your recent stay at The Lancaster Hotel. Our Classic King Guestrooms are intimate and luxurious and we are thrilled you enjoyed a comfortable stay. We are especially pleased to see that you enjoyed our complimentary in-room snacks and beverages, our gourmet breakfast, and that our hospitality was exceptional. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Excellent

Deborah

Stayed 7 nights in Mar 2024
Response from Pete Shim on Apr 9, 2024
Thank you for taking the time to share your wonderful rating. We are pleased to see that you enjoyed an excellent experience at The Lancaster Hotel. We look forward to welcoming you back again soon.

10/10 Excellent

Giget, Conyers

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Professional and courteous staff. Clean & quiet room. Good food & drinks.
Stayed 1 night in Mar 2024
Response from Pete Shim on Mar 15, 2024
Thank you for sharing your wonderful feedback regarding your recent stay at The Lancaster Hotel. We are delighted to see that you enjoyed an excellent experience and that our hospitality was excellent. Our team sincerely enjoys serving our guests and making your stay as comfortable as possible. We look forward to welcoming you back again soon.

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Pete Shim on Mar 13, 2024
Thank you for your great rating. We hope to welcome you back again soon.

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service here I’d second to none. The amenities are outstanding including an impressive breakfast buffet in elegant surroundings. If you are a lover of art and luxury, you will be at home here. Even the details such as marble floors and beautiful lighting are lovely. The staff is friendly and well versed in service excellence. We loved our stay and will return. It was a short walk to the theatre as well.
Stayed 1 night in Mar 2024
Response from Pete Shim on Mar 13, 2024
Thank you for your kind words! We are delighted that your stay at The Lancaster Hotel was exceptional. Our team is committed to creating a warm and welcoming environment for all our guests. It is fantastic to know that you appreciated our elegant and luxurious accommodations and amenities and our prime location in the theater district. We look forward to welcoming you back for another memorable experience!

2/10 Terrible

Yaquelin

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Pete Shim on Apr 2, 2024
Thank you for your feedback. Please contact us directly, so that we can visit about your experience in more detail. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

leah

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I really loved my stay at the Lancaster and was sad to leave. The hotel is located downtown and accessible to places I needed to be. Its designed well - bright, clean, smells nice, and has not interior decor. The staff from the valet to the front desk to the dining were professional, welcoming, and answered my questions and needs. And the "free" buffet breakfast was delicious - fresh fruit, deviled eggs, scrambled eggs, salmon and capers for a bagels, and much, much more.
Stayed 1 night in Mar 2024
Response from Pete Shim on Mar 13, 2024
Thank you for your outstanding feedback regarding your recent stay. We are delighted to see that you enjoyed an excellent experience during your stay at The Lancaster Hotel. Our entire team take immense pride in providing exceptional hospitality to our guests. It is wonderful to hear that you enjoyed our unique amenities, comfortable accommodations, and our prime downtown location. We look forward to welcoming you back again soon for another memorable stay.

8/10 Good

Gilbert

Liked: Cleanliness, property conditions & facilities
Love the historical art theme. Beautiful hotel with great amenities. Definitely would return
Stayed 1 night in Feb 2024
Response from Pete Shim on Mar 13, 2024
Thank you for your kind words! We are delighted that you appreciated our beautiful hotel, our exquisite art collection, and unique amenities. Our team takes great pride in ensuring our guests have a comfortable and memorable stay. We look forward to welcoming you back again soon.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My husband and I thoroughly enjoyed our stay at the Lancaster. The staff were friendly and helpful, the property impeccably maintained, artfully creative in decor, exceptionally clean, and overall created a warm and calm atmosphere. When we’re in Houston again, we will definitely stay there again.
Stayed 2 nights in Feb 2024
Response from Pete Shim on Mar 13, 2024
Thank you for your outstanding feedback regarding your recent stay. We are thrilled that you and your husband had an excellent experience during your stay at The Lancaster Hotel. Our team takes immense pride in providing warm and welcoming hospitality to our guests. It is also wonderful to hear that you enjoyed our luxurious and elegant atmosphere. Thank you for trusting us on your trip to Houston, we look forward to welcoming you both back soon for another memorable stay!

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
A few random homeless people close by haggling us in the evening time was an issue, but other than that everything else was great.
Stayed 2 nights in Mar 2024
Response from Pete Shim on Mar 6, 2024
Thank you for sharing your recent experience. We are delighted to hear that you had an enjoyable stay with us. Our team takes guest safety very seriously, and we appreciate your feedback. Rest assured that your concerns will be addressed promptly. We look forward to welcoming you back soon for another wonderful experience!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service extraordinary. Very kind. Room spotless. Only down side was hotel bar. Bartenders never smiled, never spoke. Margaritas were literally undrinkable. Tasted very bad. Not sure why. Very unfriendly experience.
Stayed 1 night in Mar 2024
Response from Pete Shim on Mar 6, 2024
We truly appreciate your wonderful feedback about your stay at The Lancaster Hotel. It is delightful to hear that you enjoyed your beautiful guestroom. However, we sincerely apologize for any inconveniences you encountered at our bar area. Our team is dedicated to providing exceptional service, and we regret any lapses in your experience. We value your feedback and we hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Priscilla

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Pete Shim on Mar 22, 2024
Thank you for taking the time to leave your wonderful rating. We are delighted to see that you enjoyed an excellent experience at The Lancaster Hotel. We look forward to welcoming you back again soon.

8/10 Good

Tiffany, Waxahachie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Pete Shim on Mar 20, 2024
Thank you for your great rating. We hope to welcome you back again soon.

10/10 Excellent

Kellie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, great room service.
Stayed 1 night in Feb 2024
Response from Pete Shim on Feb 27, 2024
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay, room service, and that our hospitality was excellent. Our team takes great pride in ensuring our guests have a comfortable and memorable stay. We look forward to welcoming you back again soon.

8/10 Good

Daniel

Stayed 1 night in Feb 2024
Response from Pete Shim on Mar 20, 2024
Thank you for sharing your great rating. It was a pleasure having you as our guest at The Lancaster Hotel, we hope to welcome you back again soon.

10/10 Excellent

Johana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best hotel I've ever stayed in! This beautiful hotel gets it right in every single detail. Comfortable rooms, generous amenities and the restaurant had absolutely delicious cuisine, and the service was fantastic delicious dining. The staff were warm, friendly and very professional. We will be coming back again soon!
Stayed 1 night in Feb 2024
Response from Pete Shim on Feb 27, 2024
Thank you for your outstanding feedback regarding your recent stay. We are thrilled that you had an excellent experience during your stay at The Lancaster Hotel. Our team takes immense pride in providing warm and welcoming hospitality to our guests. It is wonderful to hear that you enjoyed our unique accommodations, amenities, and the delicious meal at our restaurant, Cultivated F+B. We look forward to welcoming you back soon for another memorable stay!

10/10 Excellent

Juan

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is Fabulous! Welcome Champagne drink and very clean and comfortable. Very quiet at night. Free snacks at the minibar. \ Great drinks at the bar with our bartender friend.
Stayed 1 night in Feb 2024
Response from Pete Shim on Feb 27, 2024
Thank you for sharing your wonderful experience at The Lancaster Hotel. We are delighted that you appreciated our complimentary champagne check-in, and in-room snacks and beverages, and enjoyed the well-crafted drinks at our bar area. Our team takes great pride in ensuring our guests have a comfortable and memorable stay. We look forward to welcoming you back again soon.

10/10 Excellent

Ata

Liked: Cleanliness, amenities, property conditions & facilities
I was traveling internationally to Houston and wanted a clean, nice, hotel that I could rely on. Cant say enough about the hotel, the staff was amazing and the morning breakfast definitely was a huge bonus. Will be staying their again for sure.
Stayed 4 nights in Feb 2024
Response from Pete Shim on Feb 27, 2024
Thank you for choosing our hotel and for your kind words! We are thrilled to hear that you had a delightful stay at The Lancaster Hotel in Houston. Our dedicated team takes immense pride in providing exceptional service and ensuring our guests feel at home. From the gourmet breakfast to the warm hospitality, we are delighted that you enjoyed every aspect of your visit. Your feedback encourages us to continue delivering memorable experiences. We look forward to welcoming you back on your next trip to Houston!

10/10 Excellent

Clint

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything from the room to the breakfast was excellent. Highly recommend the hotel. Great restaurants close by classical music theater close everything was close to what we needed.
Stayed 1 night in Feb 2024
Response from Pete Shim on Feb 22, 2024
Thank you for sharing your recent experience at The Lancaster Hotel. We are pleased the hear that you enjoyed an excellent experience and our downtown location. We truly appreciate your high recommendation and look forward to welcoming you back again soon.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What an amazing and unique hotel! We thoroughly enjoyed our stay for an unplanned weekend getaway. The hotel was beautiful and clean. We loved the artwork throughout the hotel. Our room was comfortable and the amenities were great. The complimentary breakfast was unbelievable! The staff was attentive and very personable. Can't wait to stay here again!
Stayed 1 night in Feb 2024
Response from Pete Shim on Feb 22, 2024
Thank you for choosing The Lancaster Hotel for your weekend getaway and sharing your outstanding experience. We are delighted to hear that you enjoyed our beautiful hotel and art collection, our delicious gourmet breakfast, and that our hospitality was excellent. Personalized service from our exceptional staff is what we strive for and we are delighted you experienced that first hand. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and ease of access to many places downtown
Stayed 5 nights in Feb 2024
Response from Pete Shim on Feb 22, 2024
Thank you for your wonderful review. We are thrilled to see that you enjoyed your stay, our downtown location, and that our staff was so great! We look forward to welcoming you back again soon to The Lancaster Hotel.

8/10 Good

Sonja

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay at the Lancaster, but as we were taking a rest before going out (around 5PM), a woman was knocking on the doors and saying something in Spanish, "Servicio" i believe. She proceeded to unlock our door, which was a bit disturbing. When I said, "May I help you?" she quickly closed the door. Made me wonder why, at 5PM would she be going thru rooms? We decided to leave the "do not disturb l" light on when we were out for the eve. Otherwise we enjoyed our stay. Clean rooms, lovely breakfast, easy check-in and check out.
Stayed 1 night in Feb 2024
Response from Pete Shim on Feb 22, 2024
Thank you for your wonderful feedback regarding your recent stay. We are pleased to see that you enjoyed the cleanliness of our hotel, our delicious gourmet breakfast, and that our hospitality was great. On behalf of my team, I am so very sorry for the inconvenience that you experienced during your stay. We sincerely want all of our guests to have a comfortable and restful experience when staying with us and enjoy their stay the fullest. Your comfort and happiness are very important to us and we appreciate your valuable feedback. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Tony

Very nice hotel & staff.
Stayed 1 night in Feb 2024
Response from Pete Shim on Feb 21, 2024
Thank you for your wonderful review. We are thrilled to see that you enjoyed your stay and that our hospitality was excellent. We look forward to welcoming you back again soon to The Lancaster Hotel.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Pete Shim on Feb 15, 2024
Thank you for your wonderful review. We are delighted to hear that you had a pleasant stay at The Lancaster Hotel and appreciated our convenient downtown location. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and accommodating. Anticipate needs..
Stayed 1 night in Feb 2024
Response from Pete Shim on Feb 13, 2024
Thank you for your kind words and the compliments to our amazing staff. We are thrilled to hear that you had a wonderful experience during your stay at The Lancaster Hotel. Our dedicated staff takes great pride in providing warm and accommodating hospitality to all our guests. It was truly a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another memorable visit.

10/10 Excellent

Anling, Conroe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast is good.
Stayed 1 night in Feb 2024
Response from Pete Shim on Feb 13, 2024
Thank you for your wonderful review. We are delighted to see that you enjoyed your stay and our delicious gourmet breakfast - a perfect way to start your day! We look forward to welcoming you back again soon.

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Werther Originals at the reception desk, free snack and drink amenities in room, complimentary buffet breakfast. A great place to stay if you are driving into town to watch the Operaz
Stayed 1 night in Feb 2024
Response from Pete Shim on Feb 6, 2024
Thank you for choosing The Lancaster Hotel and sharing your wonderful feedback. We are pleased to see that you enjoyed your stay, our downtown location, and our luxurious amenities, and extra touches that make The Lancaster unique. Thank you for sharing your experience and for choosing our hotel, we look forward to welcoming you back again soon.

10/10 Excellent

WILLIAM, san antonio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved the Lancaster. Our room on the penthouse level was flawless. Clean is an understatement. The room was beautiful and comfy. Bathroom clean and boutique ish. The valet gentlemen were great! This is my new go to in Htown.
Stayed 2 nights in Dec 2023
Response from Pete Shim on Feb 6, 2024
Thank you for sharing your recent experience at The Lancaster Hotel. We are delighted to hear that you enjoyed a comfortable stay in your beautiful guestroom and that our staff was great. Our team takes great pride in serving our guests and I am thrilled that our hospitality was excellent. Thank you for choosing The Lancaster Hotel, we look forward to welcoming you back on your next trip to the Houston area!

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The stay at the Lancaster was wonderful. Room was comfy and beautiful, and all of the details were appreciated, from good coffee in the room, to robes, and complimentary items everywhere. Food in hotel restaurant was good, breakfast was also good, though the same both days i was there. Neighborhood decent, was there for business so did not explore much. Would definitely stay again
Stayed 2 nights in Jan 2024
Response from Pete Shim on Feb 6, 2024
Thank you for choosing The Lancaster Hotel and sharing your wonderful feedback regarding your recent experience. We are delighted to hear that you enjoyed your beautiful guestroom, our delicious gourmet breakfast, and our unique amenities. Our staff strives to provide an excellent guest experience and we are thrilled to see that we succeeded. Thank you for trusting us on your trip to Houston, we look forward to welcoming you back again soon!

10/10 Excellent

shannon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pete Shim on Feb 6, 2024
Thank you for taking the time to leave your wonderful rating. We are pleased to see that you enjoyed an excellent experience at The Lancaster Hotel. We look forward to welcoming you back again soon.

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Excellent location, beautifully appointed, friendly, and helpful staff, fantastic breakfasts
Stayed 3 nights in Jan 2024
Response from Pete Shim on Jan 31, 2024
Thank you for your wonderful feedback regarding your recent stay at The Lancaster Hotel. We are thrilled to hear that you enjoyed our beautiful hotel, our downtown location, and our delicious gourmet breakfast. Our team takes great pride in serving our guests and I am delighted that our hospitality was excellent. We enjoyed making a lasting impression on your travels and we look forward to welcoming you back again soon.

10/10 Excellent

Doryce, Freeport

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Pete Shim on Jan 30, 2024
Thank you for your 5-star rating. We are thrilled to see that you enjoyed your stay at The Lancaster Hotel. We hope to welcome you back again soon.

8/10 Good

Roxsand

Liked: Cleanliness, property conditions & facilities
Nice hotel and location. But 55 dollars a night for valet is a bit outrageous. The car only goes in a gate outside in the middle of the hotel. I didn’t think it was a high end valet.
Response from Pete Shim on Jan 25, 2024
Thank you for you wonderful feedback. We are pleased to see that you enjoyed our beautiful hotel and our downtown location. Our valet team works very diligently to ensure all of our guests vehicles are taken care of during their stay. We truly value your feedback, it allows us to be aware of our guest experiences. We hope to welcome you back again soon.

10/10 Excellent

Nikki

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was one of the best hotel experiences I’ve had. The staff was very attentive and proactive to guest needs.
Stayed 1 night in Jan 2024
Response from Pete Shim on Jan 24, 2024
Thank you for your kind review of your recent experience at The Lancaster Hotel. We are delighted to hear that your entire experience was amazing and that our team’s hospitality helped make your stay so incredible. Thank you for choosing the Lancaster Hotel and we look forward to welcoming you back again soon.

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, room comfort
Comfort and Elegance in downtown Houston!
The hotel management team is top notch! We were able to check in early after a long day and night of traveling. The hotel has a home away from home feel. The location is excellent. The hotel restaurant is cozy, and elegant with great menu options for my family. We did not want to be in a large convention center hotel so the Lancaster suited our travel interests.
Stayed 1 night in Jan 2024
Response from Pete Shim on Jan 16, 2024
Thank you for sharing your incredible experience at The Lancaster Hotel. We are delighted to hear that you and your family enjoyed a comfortable stay, our location, and that our hospitality was exceptional. Personalized service from our exceptional staff is what we strive for and we are pleased you experienced that first hand. We are especially thrilled to hear that you all enjoy a delicious meal in our restaurant, Cultivated F+B, and enjoyed our elegant atmosphere during your stay. Thank you for trusting us on your trip to Houston, we look forward to welcoming you and your family back again soon!

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from Pete Shim on Feb 6, 2024
Thank you for your 5-star rating. We are thrilled to see that you enjoyed your stay at The Lancaster Hotel. We hope to welcome you back again soon.