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Reviews of Sheraton North Houston at George Bush Intercontinental

3.5 out of 5
Sheraton North Houston at George Bush Intercontinental
15700 John F Kennedy Blvd, Houston, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 477 out of 1001 reviews" "
Rating 8 - Good. 224 out of 1001 reviews" "
Rating 6 - Okay. 127 out of 1001 reviews" "
Rating 4 - Poor. 85 out of 1001 reviews" "
Rating 2 - Terrible. 88 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Bonnie

Business traveller
its an old property with no updates. Why have electrical outlets at the bar if they don't work. Travelers expect that convenience.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffery

Business traveller
Loved the whole experience
Stayed 1 night in Apr 2024

4/10 Poor

Kathy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Usually a Sheraton property is lovely but this one leaves a lot to be desired. Customer service at front desk non existent. The purpose of room service is not to have to leave your room.. not to be told come down and get it yourself 😔 We are on holidays and want to be a little spoilt. The food and beverage staff were great and the free shuttle to the airport was a bonus.
Stayed 3 nights in Apr 2024

10/10 Excellent

Inderpreet

Business traveller
Liked: Cleanliness, amenities
An enjoyable and comfortable stay:)
Stayed 2 nights in Apr 2024

6/10 Okay

mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Huge rooms, nice and clean. There was an issue at check in but the staff looked after it
Stayed 1 night in Apr 2024
Response from Patrick C on Apr 4, 2024
Mark,I'm happy to hear that you enjoyed the accommodations and am excited to hear the desk staff took care of your issue at check-in! Come back and see us, the next time you're in Houston.

8/10 Good

Sathyanarayana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for this price , but my expectations was high for the hotel occupancy as it’s a Sheraton. Staff at the reception was awesome and helpful. Maintained well inside the room.And the outside premises could have been more cleaned.
Stayed 1 night in Apr 2024
Response from Patrick C. on Apr 3, 2024
Sathyanarayana,Thank you for the feedback and we're glad you stayed with us. We'll address the cleanliness issues on the outside, as curb appeal is important, take care and come back to see us again!

10/10 Excellent

Shakia

Stayed 3 nights in Mar 2024

2/10 Terrible

Andrew

Stayed 2 nights in Mar 2024

6/10 Okay

Tonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Patrick C. on Mar 30, 2024
Tonia,Thank you for choosing our hotel, during your recent visit to Houston. Please come back and visit with us, also, don't hesitate to let us know if there is anything we can do to make your next visit more special.

10/10 Excellent

Sally, Baytown

Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Jan 2024
Response from Patrick C. on Mar 30, 2024
Sally,We're excited that you enjoyed your time with us, please come back and see us again!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Patrick C. on Mar 30, 2024
Erin,Thank you for being our guest and we were happy to serve you, please visit us again when you're in the area!

6/10 Okay

Sohail

C
Stayed 1 night in Mar 2024
Response from Patrick C. on Mar 16, 2024
Sohail,It looks like your stay with us was less than perfect and for that I apologize. If you would like to discuss, in more detail, what we could have done differently/better, please contact the hotel directly and ask for the manager on duty. We appreciate your feedback, have an amazing weekend!

8/10 Good

Lyle, Oak Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Patrick C. on Mar 16, 2024
Lyle,We're happy you had the opportunity to visit us and are thrilled we provided you with a wonderful experience! Come back and see us in the future!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff very friendly & helpful - went the extra mile for us!
Stayed 1 night in Mar 2024
Response from Patrick C. on Mar 16, 2024
Greg,We're excited the front desk staff made your stay a memorable one, thank you for the amazing rating and we hope to see you again!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Patrick C. on Mar 5, 2024
Gloria,We are excited to hear your visit with us went well, please come back and see us again!

10/10 Excellent

Larry, Georgetown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great and just what we needed for a night in Houston … our experiences was nothing short of a consisten Sheraton experience.
Stayed 1 night in Dec 2023
Response from Patrick C. on Mar 5, 2024
Larry,This is amazing to hear and we're excited you enjoyed your time with us, come back and see us again!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Patrick C. on Mar 5, 2024
Antonio,We appreciate the wonderful rating and are happy you enjoyed your time with us, come back and see us!

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice facility and the service is great
Stayed 1 night in Feb 2024
Response from Patrick C. on Mar 5, 2024
mohamed,Thank you for the positive rating and we're happy to have had you as our guest, come back and see us!

4/10 Poor

Anderson

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Patrick C. on Mar 5, 2024
Anderson,We regret that your visit with us missed the mark. We hope you will consider us again so that we can provide the experience you deserve.

2/10 Terrible

Alaa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad service and the room wasn’t clean at all Its smell bad and dusty everywhere
Stayed 1 night in Jan 2024
Response from Patrick C. on Mar 5, 2024
Alaa,We regret that your visit with us was poor and we apologize for the cleanliness of your room not being up to par. Your feedback has been shared with our housekeeping leadership team.

6/10 Okay

Anna

Travelled with partner
Liked: Staff & service, amenities
I did not like the elevators sounded scary. They were making noise and sounded like they were going to break any second.
Stayed 1 night in Jan 2024
Response from Patrick C. on Mar 5, 2024
Anna,We apologize for your experience while riding our elevators, that had to be pretty unnerving. We have since been working closely with our elevator repair company to get them up to a more acceptable level.

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Patrick C. on Mar 6, 2024
Mike,We are beyond excited that you thought enough of us and the service we provided, to rate us a 10! It is much appreciated and we hope to have you back again.

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍
Stayed 1 night in Jan 2024
Response from Patrick C. on Mar 6, 2024
Carlos,Two thumbs up, we love it! Thank you for staying with us and we hope to see you again!

8/10 Good

Lyza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in Jan 2024
Response from Patrick C. on Mar 6, 2024
Lyza,We're glad you enjoyed your stay with us come back and see us again!

10/10 Excellent

Nikaulis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Claire, MARLBORO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly shuttle service
Stayed 1 night in Jan 2024
Response from Patrick C. on Mar 6, 2024
Claire,Thank you for the 5 rating! We appreciate your business and hope to see you again!

8/10 Good

Marc

Stayed 2 nights in Jan 2024
Response from Patrick C. on Mar 5, 2024
Marc,We're glad your stay with us went well, come back and see us again!

8/10 Good

Omar Gamino

Stayed 3 nights in Jan 2024
Response from Patrick C. on Mar 6, 2024
Omar Gamino,We appreciate the rating and are happy you enjoyed your time with us, come back and see us again!

10/10 Excellent

Sonya, Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

April, Lancaster

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Patrick C. on Jan 2, 2024
Jose, Thank you for your feedback and we're glad you enjoyed your visit, come back and see us!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Patrick C. on Jan 2, 2024
Jon,Thank you for choosing our hotel and we're glad your visit was enjoyable, come back and see us the next time you're in Houston!

6/10 Okay

Albert

Stayed 1 night in Dec 2023
Response from Patrick C. on Mar 6, 2024
Albert,Thank you for sharing your feedback about us, we appreciate your business!

2/10 Terrible

Lllia

Stayed 1 night in Dec 2023
Response from Patrick C. on Jan 2, 2024
Llia,We regret that you didn't enjoy your stay with us. If you're in the area again and are considering staying with us, please reach out and we will do what is required for your visit to be more enjoyable.

10/10 Excellent

Darrin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Patrick C. on Jan 2, 2024
Darrin,Thank you for the 10 and it is much appreciated! If you're in the area again, we'd love to have you back!

2/10 Terrible

Davorah

Stayed 1 night in Dec 2023

10/10 Excellent

Hoon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Patrick C. on Jan 2, 2024
Hoon,We appreciate the positive response and hope to host you again!

2/10 Terrible

David, Antioch

Stayed 1 night in Dec 2023

2/10 Terrible

Edward

Stayed 1 night in Dec 2023

8/10 Good

J Ruben

Stayed 1 night in Dec 2023
Response from Patrick C. on Jan 2, 2024
J Ruben,Thank you for staying with us and we're happy to see you enjoyed your visit, come back and see us!

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

David

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Sheraton North Houston Staff on Dec 11, 2023
David,We're excited to hear you enjoyed your time with us, come back and see us again!

8/10 Good

RODNEY

Liked: Cleanliness, staff & service, property conditions & facilities
Close to event attending
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for overnight early flights out
Stayed 1 night in Dec 2023

10/10 Excellent

Jeremy

Stayed 4 nights in Nov 2023

10/10 Excellent

Eberto

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Start was great. Receptionist even took the time to help me get my coupon from my website great walking distance to a couple of restaurants
Stayed 1 night in Nov 2023
Response from The Sheraton Staff on Nov 23, 2023
Geoff,We are excited to hear that your visit went well and especially that the receptionist made a positive impact.Thank you for staying with us and we hope to see you again!

8/10 Good

Hanadi

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was good, the only thing was the bathroom tub was peeling near the shower drain.
Stayed 2 nights in Nov 2023
Response from The Sheraton Staff on Nov 23, 2023
Hanadi,We appreciate your kind words and apologize for the condition of your tub. We're in the process of refinishing all of our tubs and if you're with us in the future, you shouldn't have that problem.

8/10 Good

Julia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Sheraton Staff on Nov 23, 2023
Julia,We're excited to hear that your visit went well, please come back and see us again!

6/10 Okay

Kurt

Liked: Staff & service
Disliked: Property conditions & facilities
Worst Sheraton stay ever!
The TV's hotel wide were not working. The bathroom fan never worked, which made the bathroom have lots of dampness and bubbling paint. The room was 68 degrees when i entered and turning on the heat only made the room get colder. Engineering fixed it pretty quickly, but it took me a long time to feel like my bones were no longer chilled. There was aTON of noise the entire time i was there. From my 10am checkin all the way to 10pm there were dogs barking in rooms nearby. Then the dogs got loudly shushed and people slamming doors all night ensued. There was some type of boistrous convention whose attendees decided the hallways were social spots. That went on past midnight.... without a TV to drown it out with. Room really wasn't even clean.... my sheets were worn, threadbare, and stained!
Stayed 1 night in Nov 2023