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Reviews of Quality Inn & Suites West Chase

2.5 out of 5
Quality Inn & Suites West Chase
2930 W Sam Houston Pkwy S, Houston, TX

Reviews

6.8
Rating 10 - Excellent. 263 out of 1000 reviews" "
Rating 8 - Good. 276 out of 1000 reviews" "
Rating 6 - Okay. 197 out of 1000 reviews" "
Rating 4 - Poor. 95 out of 1000 reviews" "
Rating 2 - Terrible. 169 out of 1000 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Karla Miriam Mojica

Disliked: Cleanliness, staff & service, property conditions & facilities
no good room tv don't works 😕 😒 😑
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

4/10 Poor

Kavya

Stayed 1 night in Mar 2024
Response from Management on Apr 15, 2024
Thanks for your feedback. We appreciate having the opportunity to serve you.

4/10 Poor

Natalie, Carlsbad

Disliked: Amenities, property conditions & facilities
Did not like the fact that the elevator was not working. No discount for that. The first room I was placed into the air conditioner was not working so I had to change rooms. The overall look of the hotel and rooms was old and needs an upgrade or refurbishing. Lamps were dusty and not clean. Carpet looked old/worn. Furniture was chipped or damaged. Also, when using the stairways, it smelled like marajuana. I informed the manager but unsure if he did anything about it.
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Kiwanna

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property is infested with roaches
Stayed 1 night in Mar 2024
Response from Management on Mar 16, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Keiara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I checked in , front desk guy was nice . First red flag the elevator didn’t work . Had no choice but too use the stairs . Began up the stairs they were nasty , not vacuumed, ridiculously stained carpet. Entered the hotel room and room was stuffy didn’t smell clean at all !! Furniture outdated , and pull the covers back and what do you know hair in throughout the bed . Totally disgusted immediately went back too front desk with pictures , refund process was easy and quick .
Stayed 2 nights in Mar 2024
Response from Management on Mar 15, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Saifeddin

Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Thanks for your feedback. We appreciate your business.

2/10 Terrible

SUK BIN

Disliked: Cleanliness, amenities, property conditions & facilities
Tv flicker did not work. The breafast they put on was very poor. Worse than cheapy hostels. Should psy 20 dollars a night. Very unsatisfied.
Stayed 1 night in Feb 2024
Response from Management on Mar 1, 2024
Thank you for taking the time to let us know how things went. We apologize for any inconvenience. We appreciate your stay.

2/10 Terrible

Dylan

Travelled with partner
Disliked: Property conditions & facilities
Elevator did not work, when I entered my room , the tv was static and didn’t cut on at all the whole night , I called and the front desk told me that something was going with WiFi …. Then I went to the bathroom and tried flushing toilet and there was no water running in toilet ….i called front desk again and asked to be moved to another room . She claimed there was no other rooms available….horrible horrible experience
Stayed 1 night in Feb 2024
Response from Management on Mar 1, 2024
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Deja alexis armstrong

Stayed 2 nights in Jan 2024
Response from Management on Mar 20, 2024
Thanks for your feedback. We appreciate your business.

6/10 Okay

Michael R

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was told there was waffles and scrambled eggs potatoes for the breakfast. Very disappointed when I got up and went for breakfast, and there was only two choices of cold cereal and toast.
Stayed 2 nights in Jan 2024
Response from Management on Feb 7, 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 Terrible

Yadira

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room key didn’t work smelled like weed did not look like pictures awful front desk lady
Stayed 2 nights in Jan 2024
Response from Management on Feb 7, 2024
Thank you for sharing your experience. We apologize for these issues and are working to improve.

6/10 Okay

James

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on Feb 7, 2024
Thanks for taking the time to respond. We appreciate your stay.

4/10 Poor

Ekure

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator not working for the 2 days I was there! No breakfast but it was advertised online that they served breakfast! Dirty room. Water fountain not working! It was Dirty looking even though it was not working. Dirty moldy looking buggy for carrying luggage. Dirty bathroom. Dirty microwave, dusty room.
Stayed 2 nights in Jan 2024
Response from Management on Feb 7, 2024
Thank you for taking the time to let us know how things went. We apologize for missing some items to make your stay better. Your review will help us improve.

2/10 Terrible

Elodia

Stayed 2 nights in Dec 2023
Response from Management on Feb 7, 2024
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

Cora

Stayed 1 night in Dec 2023
Response from Management on Feb 7, 2024
Thank you for your feedback and your stay.

2/10 Terrible

Miguel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never come back
Dirty place roaches everywhere rude personal at night
Stayed 3 nights in Dec 2023
Response from Management on Feb 7, 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 Terrible

Vimal Thomas

Stayed 1 night in Dec 2023
Response from Management on Feb 7, 2024
Thanks for your feedback. We appreciate your business.

2/10 Terrible

Zubairuddin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Feb 7, 2024
Thanks for your feedback. We appreciate your business.

2/10 Terrible

Aay1

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall unpleasant stay
Stayed 2 nights in Dec 2023
Response from Management on Feb 7, 2024
Thank you for taking the time to let us know how things went. We appreciate your stay.

2/10 Terrible

Saba

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator didn't work, TV doesn't work,hair dryer doesn't work, microwave doesn't work. Front desk doesn't answer the phone and doesn't provide breakfast at all. Absolutely incorrect representation of the hotel.very unprofessional.
Stayed 1 night in Dec 2023
Response from Management on Feb 7, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Guido

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon we arrived to the hotel the front desk clerk was very rude,elevator was broken, unsafe feeling we can smell the Mariuna smoking on the hallways super dirty and smelly
Stayed 1 night in Dec 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First when you use the app to get the room nowhere did I say just because u use the app that once u get there u have a $50 cash only deposit. So after getting there as late as it was I had to leave just to go find an atm and get cash and go back again after having issues with that as well. And when I get back 8ts another 20 minutes for them to go and redo all their paperwork and whatever I finally got a room. Then wake up the next morning to eat breakfast in the room and noticed a bed bug on the bed. Then management had the nerve to say it was from me when I had just brought a backpack in the room and was put in the bathroom by the sink and they still insisted on saying it was me. I thankfully don't have any and still don't. My wife has the video of all of this too.
Response from Management on Nov 29, 2023
Thank you for taking the time to let us know how things went. We apologize for any inconvenience. We appreciate your stay.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worse place ever, roaches everywhere
This place is disgusting. Roaches everywhere, the service is worse than bad. I am not recommending it at all.
Stayed 4 nights in Nov 2023
Response from Management on Nov 18, 2023
Thank you for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on Nov 18, 2023
On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

4/10 Poor

Myra

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just didnt like the property its unsafe.
Stayed 1 night in Nov 2023
Response from Management on Nov 9, 2023
Thank you for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

6/10 Okay

Isaac, HOUSTON

Basic Motel. Basic services, somewhat functional and at affordable rates. Good location and access to freeway and busy Westheimer Street and West Chase district offices. They need a $50 deposit upfront unlike other standard Business Hotels in the city. Ok for a brief stay on a budget.
Stayed 1 night in Nov 2023
Response from Management on Nov 7, 2023
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

10/10 Excellent

Davon

Stayed 2 nights in Oct 2023
Response from Management on Oct 26, 2023
Thanks for letting us know how things went. We are glad you enjoyed your stay.

2/10 Terrible

Sara

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They clearly didn't clean my room before my stay, the bed was made but there was a bunch of hair on the other side of the pillow when I flipping it over. The towels were dirty and there were tiny bugs everywhere in the bathroom. The floor was filthy both in my room and in the hallway. The smoke alarm had been ripped out of the ceiling and there was just exposed wiring. There isn't anything to do in walking distance except go to ihop. Do not stay here.
Stayed 2 nights in Oct 2023
Response from Management on Oct 22, 2023
Thank you for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 22, 2023
Thanks for your feedback. We appreciate your business.

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
Still haven’t received my deposit
Stayed 1 night in Sep 2023
Response from Management on Oct 11, 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

Nehemiah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in the world
It was terrible,first off I went in and it smelled very bad like must and smoke,the floors were sticky and towels were gross,most lamps didn’t work and the front desk people would disappear for 3+ hours at a time,no kidding every day,me and my girlfriend were locked out our room and had to wait 3 hours just to get our card reactivated,crackheads everywhere as well by the way
Stayed 2 nights in Oct 2023
Response from Management on Oct 10, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Armida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on Sep 28, 2023
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Harun

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Management on Sep 28, 2023
Thanks for letting us know how things went. We are glad you enjoyed your stay.

2/10 Terrible

Ericka

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on Sep 28, 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

Alancio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tv didn’t work, sink was stopped up couldn’t check in time bc there machine didn’t work for tap to pay
Stayed 2 nights in Sep 2023
Response from Management on Sep 25, 2023
Thank you for your feedback. We apologize for any inconvenience. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Hai

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Management on Sep 26, 2023
Thanks for your feedback. We appreciate your business.

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Awful place to stay! Place is outdated and the smell of humidity was very strong. Bathroom had mold on the ceiling and towels were old and rough. Carpets were very dirty and the couch on my room had rips everywhere. Elevator was slow and felt unsafe. There was no breakfast available and the are look unsafe.
Stayed 1 night in Aug 2023
Response from Management on Aug 20, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Hugo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is one of the most disgusting places ever. The first thing we see when we came into the room was roaches and a very disgusting smell. The sheets on top did not seem clean at all. Staff was friendly.
Stayed 1 night in Aug 2023
Response from Management on Aug 19, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

10/10 Excellent

Epi

Stayed 3 nights in Aug 2023
Response from Management on Sep 5, 2023
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

4/10 Poor

Alma

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I was placed in the 3rd floor. The elevator was broken.The room also had broken equipment: the TV had no signal, cable. The toilet seat in the bathroom was broken from one hinge. The couch was dirty. Room 324.
Stayed 1 night in Aug 2023
Response from Management on Aug 9, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

4/10 Poor

Alladin

Business traveller
Disliked: Cleanliness, property conditions & facilities
This property is in state of disrepair - rusty plumbing pipes and overall poor bathroom condition. I will prefer not to stay there in the future
Stayed 1 night in Jul 2023
Response from Management on Jul 24, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

10/10 Excellent

Arron

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Management on Jul 9, 2023
Thank you for your feedback. We are happy that your stay was enjoyable.

2/10 Terrible

Melvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches
Stayed 1 night in Jun 2023
Response from Management on Sep 1, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

6/10 Okay

Jared

Stayed 1 night in Jun 2023
Response from Management on Jul 11, 2023
Thank you for taking the time to let us know how things went. We appreciate your stay.

2/10 Terrible

Mahubah

Disliked: Cleanliness, staff & service, room comfort
Not clean
I am sorry to say, but I walked into the room, went to the bathroom, saw two roaches within 2 mins, andl left. This is not a clean hotel and I don't recommend it. I was so worried I would take one home, I left my luggage and bag in my car when I got home and went through each personal item!! I booked on hotels.com and they said they couldn't refund the night. The hotel receptionist said her manager would refund me and they didn't.
Stayed 1 night in Apr 2023
Response from Management on May 14, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

6/10 Okay

Marlon

Stayed 1 night in May 2023
Response from Management on May 24, 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

alejandro

Stayed 1 night in Apr 2023
Response from Management on May 14, 2023
Thanks for your feedback. We appreciate your business.

2/10 Terrible

dorothy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is dirt, hotel smells horrible and I had roaches coming out my sink.
Stayed 1 night in Apr 2023
Response from Management on Apr 16, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Suzanne

Stayed 2 nights in Mar 2023
Response from Management on Apr 4, 2023
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities, room comfort
Worst Managed Hotel I Have Ever Been In
Front desk sent me to three different rooms when I checked in the first room had a really bad smell to it and was unacceptable..they sent me to another room and it was already occupied...finally settle on the third room, however the tv remote did not work and the front desk said there was nothing they could do about it and there was no other rooms available. When calling front desk from the room no one answered...When went to morning breakfast at 8am it was not open....The hotel was very noisy at night ....I will not stay at this hotel again and give it no stars
Stayed 1 night in Mar 2023
Response from Management on Apr 3, 2023
Thank you for bringing this to our attention. We apologize about these issues. We hope to earn your business in the future by improving the guest experience.