6/10 – Acceptable
GENNA
Voyage en groupe
30 juill. 2025
Points forts : Service et personnel
The staff at the front desk was always very friendly which was greatly appreciated. We were a bit frustrated though that the elevator was out of order our entire stay but we understand things happen. Our rooms were right next to the supply closet, so we heard everything all the time: the maids moving things around, shouting to each other across the hall, and everyone passing our room to get to the stairs since the elevator was broken. It was quite noisy and it often started every morning around 7am. Coming from a different state where there is a 2 hour time difference, this did not allow us to ever get a good night's sleep. Also, one of the reasons we booked this hotel over its competitor is because it came with complimentary breakfast. It was disappointing though that breakfast was served from 6am-9am, ending so early! We never made it after our horrible nights sleep. We thought we'd try to relax a little by going in the jacuzzi but it was so hot and humid in the indoor space with no ventilation and the temperature of the water was luke warm. Overall things appeared to be clean and updated (with painting happening our last day), though some things were a little dingy around the doorways in our rooms, and the drinking glasses both had lipstick on them. It was nice though that the rooms came with mini fridges and a microwave.
It was ok for what it was, but next time we're in town we'll be checking out another hotel.
GENNA
Séjour de 3 nuits en juillet 2025