Breakfast, lunch, dinner served; southern cuisine

Reviews of Houston Marriott West Loop by The Galleria

4 out of 5
Houston Marriott West Loop by The Galleria
1750 West Loop S, Houston, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 317 out of 726 reviews" "
Rating 8 - Good. 223 out of 726 reviews" "
Rating 6 - Okay. 102 out of 726 reviews" "
Rating 4 - Poor. 47 out of 726 reviews" "
Rating 2 - Terrible. 37 out of 726 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Claudia

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is and feels old. It’s not worth the price. Bed was awful. It seems that they haven’t change the mattress in years. Cleaning lady at room and in the dining area were great.
Stayed 2 nights in Feb 2024
Response from Sam on Mar 2, 2024
Dear Claudia,We appreciate you taking the time to share your experience with us. We're sorry to hear that aspects of your stay did not meet your expectations, particularly regarding the comfort of your bed and the overall feel of the property. Your feedback is invaluable as it helps us identify areas for improvement. Please know that we are committed to ensuring our guests enjoy a comfortable and satisfying stay, and we will look into the concerns you've raised about our facilities. However, it's heartening to hear that our cleaning and dining area staff provided great service. We will pass your compliments to them as a token of our appreciation for their hard work. We hope to have the opportunity to welcome you back in the future for a more positive experience.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Cancelled on us at last min had to find other accommodations
Stayed 1 night in Jan 2024
Response from Mario R on Jan 29, 2024
Thank you for taking the time to share your feedback with us. We sincerely appreciate your understanding and apologize for any inconvenience caused by the last-minute cancellation of your reservation.Regrettably, the cancellation was a result of circumstances beyond our control, as the hotel experienced an unexpected power outage. Please know that such occurrences are rare and, under normal circumstances, we would not have canceled your reservation. We understand the importance of a seamless stay and are truly sorry for any disruption this may have caused to your plans.If there's anything we can do to make amends or assist you with future reservations, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to welcome you back under more favorable circumstances in the future.

4/10 Poor

Craig, San Jose

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was way outdated and smelled. Don't let the modern lobby fool you, the rooms are gross. I will not stay here again. For $250, you can get a much nicer room elsewhere.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Jan 15, 2024
Dear Craig, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with the overall condition of your accommodation, and we regret the frustration this caused. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve."Amir AbutiGuest Services Manager"Dear Craig, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with the overall condition of your accommodation, and we regret the frustration this caused. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Amir AbutiGuest Services Manager

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had one reservation on Expedia and the following night booked through Marriott. I was told different things each time I contacted Marriott. “Will not have to check out, or will have to check out” without any same messaging for days. Ridiculous lack of consistent messaging. I spoke to someone in remote Marriott reservations 2 days before check in who seemed very capable and said we would not have any issues. Each time I went to the front desk it was different.
Stayed 1 night in Jan 2024
Response from Sam Sarwar on Jan 12, 2024
Dear David, We apologize for the confusion and frustration caused by the inconsistent information provided regarding your consecutive reservations through Expedia and Marriott at Houston Marriott West Loop by The Galleria. We recognize the importance of clear and consistent communication and are actively reviewing our protocols to prevent such discrepancies in the future. Your experience is invaluable in guiding our improvements, and we sincerely hope for the opportunity to better serve you and restore your confidence in our service.

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 20, 2024
Dear Maria, Thank you for rating your stay at Houston Marriott West Loop by The Galleria. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Mario Rodriguez Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
The beds sank in the middle. It really hurt our backs. The pool area was so cold and dark.
Stayed 1 night in Dec 2023
Response from Sam on Feb 19, 2024
Dear Anonynous,We're truly sorry to hear about your experience with the beds and the pool area during your stay. Your comfort and satisfaction are paramount to us, and we regret any inconvenience or discomfort you faced. We're taking immediate steps to investigate and address these concerns, ensuring our beds and pool area meet the high standards our guests expect and deserve. Could you please contact us directly to discuss this further? We'd like to learn more about your stay. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much more enjoyable experience.

2/10 Terrible

Mekhriddin

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Dec 26, 2023
Dear Mekhriddin, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when visiting us. Amir Abuti Guest Services Manager

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

6/10 Okay

Lauren

Business traveller
Liked: Staff & service
Response from Front Office Manager on Feb 6, 2024
Dear Lauren, Thank you for your visit. We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon. Mario Rodriguez Front Office Manager

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Really was not there long enough to check things out. But what we saw was nice
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 10, 2023
Dear David, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have met your expectations. It was our pleasure accommodating you, and we hope you will make Houston Marriott West Loop by The Galleria your home away from home whenever your travels bring you to our city. We look forward to your next visit.Amir AbutiGuest Services Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed
Very dated rooms & overpriced. Friendly staff but multiple mistakes that required trips or calls to the front desk. Service & quality is not up to Marriott standards.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Somewhat dated property. Overpriced & not up to the standard of the Marriott brand. Courteous staff & great location.
Stayed 1 night in Nov 2023

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for my conference.
Stayed 2 nights in Nov 2023

10/10 Excellent

Crystal

Liked: Cleanliness
Great rooms, staff and clean.
Stayed 1 night in Sep 2023
Response from Guest Services Manager on Oct 9, 2023
Dear Crystal, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations with our fresh accommodations and friendly staff! It was our pleasure accommodating you, and we hope you will make Houston Marriott West Loop by The Galleria your home away from home whenever your travels bring you to our city. We look forward to your next visit!Amir AbutiGuest Services Manager

8/10 Good

Brendan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in a convenient area.
Stayed 1 night in Sep 2023
Response from Guest Services Manager on Oct 23, 2023
Dear Brendan, Thank you for taking the time to share your honest feedback regarding your recent stay at the Houston Marriott West Loop by The Galleria. We are glad you had a pleasant stay overall and that you liked our convenient location. Thank you again, and we look forward to welcoming you back very soon.Amir AbutiGuest Services Manager

2/10 Terrible

Meagen

Place smell, pool room has AC blasting, probably on purpose so people don’t swim. Bar services sucked
Stayed 1 night in Sep 2023
Response from Guest Services Manager on Sep 19, 2023
Dear Meagen, Thank you for taking the time to share your review. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are also sorry for the concern you had with our on-site bar service, and we will discuss it with relevant teams so that such matters do not happen again. Thank you again for your patience, and we hope you will give us another chance to make a better impression. Amir Abuti,Guest Services Manager

4/10 Poor

aimee

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated property … poor service all around from front desk to room cleaning. Also services pretty sub-standard, no water, no room service after 10pm, no refills on the in room coffee / teas… plastic/paper cups Felt like a cheap motel
Stayed 2 nights in Aug 2023
Response from GENERAL MANAGER on Sep 3, 2023
Dear Aimee, Thank you for staying with us and taking the time to write a review. We appreciate your comments regarding our accommodations. We are excited to say we are taking measures to refresh and rejuvenate our property shortly. Furthermore, we want each guest to have an outstanding experience, and we apologize for the cleanliness and service issues that kept this from happening. Your comments will be shared with our associates so we can work to improve in these areas. Our goal is to provide every guest with a quality experience, and we hope to have another opportunity to show you this commitment.Amir Abuti,Guest Services Manager

4/10 Poor

tarik

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old, rusty, dirty
Stayed 1 night in Aug 2023
Response from Executive on Aug 8, 2023
Dear Tarik, Thank you for being our guest. We genuinely regret you did not enjoy your stay and want to extend our apologies for not living up to your expectations. We will share your feedback with the appropriate individuals and are grateful for your patience. We hope you will return so we can have an opportunity to provide you with a better experience. Medra Crawford Executive

10/10 Excellent

Tiemeyer

Travelled with family
Liked: Cleanliness, staff & service
Nice environment
Stayed 4 nights in Jul 2023
Response from Executive on Jul 11, 2023
Dear Tiemeyer, We are delighted we exceeded your expectations for an outstanding stay at Houston Marriott West Loop by The Galleria. Thank you for sharing your experience with other travelers and mentioning how much you enjoyed our lively environment. It was a pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Medra CrawfordExecutive

8/10 Good

David Russell Michael, Caldwell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was great. Rooms are a tad dated and could use an upgrade, but besides that great!
Stayed 2 nights in Jun 2023

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall was good. One negative Bathroom was in poor condition, shower faucet didn’t work properly, tub needed draining.
Stayed 2 nights in Jun 2023
Response from Executive on Jun 16, 2023
Dear James, Thank you for taking the time to provide feedback about your visit. We apologize for the maintenance issues you experienced in your bathroom and for the inconvenience this caused you. We utilize comments like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope to have the opportunity to make a much better impression on a future stay. Medra Crawford Executive

10/10 Excellent

Claudette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saved our trip!!!
The stay was perfect. I booked this hotel after having an awful experience at the Doubletree Brook hollow. Where i abruptly left. You saved our trip....THANK YOU
Stayed 1 night in May 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice but not what I needed for my family.
Stayed 1 night in Apr 2023
Response from Executive on May 20, 2023
Dear MARIA, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to see your generous rating and that you had a great time with us, but we regret not meeting all of your expectations! It was our pleasure accommodating you, and we look forward to welcoming you back soon to the Houston Marriott West Loop by The Galleria for the seamless stay you deserve. Medra Crawford,Executive

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Adriana

Stayed 2 nights in Apr 2023
Response from Executive on May 20, 2023
Dear Adriana, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Medra Crawford,Executive

4/10 Poor

Malorie

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Apr 2023

10/10 Excellent

Anita

Stayed 2 nights in Mar 2023
Response from Executive on Apr 28, 2023
Dear Anita, Thank you for staying with us and for your gracious rating. On behalf of all of us at Houston Marriott West Loop by The Galleriawe would like to invite you for another outstanding visit.Medra Crawford,Executive

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Executive on Apr 28, 2023
Dear Kristin, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Houston Marriott West Loop by The Galleria. Medra Crawford,Executive

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Final Four weekend
The hotel has a great location for entertainment,shopping and different attractions. It was packed for final four weekend; the service of the Restaurant Emir, Shahin and Mohammed where 5 star service. Rooms need to be updated with more modern furniture. Valet parking was very goodbonly thing we had 2 rooms and was charged to both, but believe easy to fix and minor. Overrall would go back.
Stayed 3 nights in Mar 2023

2/10 Terrible

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Executive on Apr 24, 2023
Dear Justin, Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience.Medra CrawfordExecutive

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 3 nights in Mar 2023
Response from Executive on Mar 17, 2023
Dear Laura, We want to thank you for choosing to stay with us at Houston Marriott West Loop by The Galleria. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the area. Have a wonderful day, and travel safely.Medra Crawford,Executive

4/10 Poor

Tom

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Dated.
Over $600 for 2 nights and it is one of the most dated properties I have stayed in while in Houston. Step it up and get rid of the lay in ceilings in the bathrooms and popcorn ceilings. Time to invest those exorbitant rates as I’d be embarrassed if it was my property.
Stayed 2 nights in Mar 2023

8/10 Good

Gennea

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outdated but practical
This hotel has certainly seen better days, outdated to late 90s. Nonetheless it was clean and quick to check in and out. The bed was comfortable to sleep in we got in late and out early for our business needs.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Umberto

Stayed 1 night in Feb 2023

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Mebea

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Executive on Feb 20, 2023
Dear Mebea, We are delighted you had an outstanding stay at Houston Marriott West Loop by The Galleria and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Medra Crawford,Executive

2/10 Terrible

Alfonso

Stayed 1 night in Feb 2023
Response from Executive on Mar 7, 2023
Dear Alfonso, We apologize for the disappointing experience you had as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit.Medra Crawford,Executive

4/10 Poor

Chun Yong

Business traveller
Disliked: Amenities
Hotel charged my Wi-Fi service but Expedia website displayed “Free Wi-Fi”…..
Stayed 5 nights in Jan 2023
Response from Executive on Jan 31, 2023
Dear M. Yong, Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Medra Crawford,Executive

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lipstick on a Pig
The Marriott had a beautiful lobby. However, the rooms still felt like they were from the 1990’s. I’ll be staying in Hilton going forward
Stayed 1 night in Jan 2023
Response from Executive on Jan 22, 2023
Dear Guest, Thank you for staying with us and taking the time to write a review. We appreciate your comments regarding our accommodations. We are excited to say we are taking measures to refresh and rejuvenate our property in the near future. Our goal is to provide every guest with a quality experience, and we hope to have another opportunity to show you this commitment.Medra CrawfordExecutive

10/10 Excellent

Jose M

Stayed 3 nights in Dec 2022
Response from Executive on Jan 10, 2023
Dear Jose, It was a pleasure having you as our guest at Houston Marriott West Loop by The Galleria. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Medra Crawford,Executive

10/10 Excellent

Russia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this Hotel
Response from Executive on Jan 5, 2023
Dear Russia, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Houston Marriott West Loop by The Galleria your home away from home whenever your travels bring you to our city. We look forward to your next visit.Medra Crawford,Executive

8/10 Good

Jose M

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2022
Response from Executive on Jan 5, 2023
Dear Jose, Thank you for being our guest at Houston Marriott West Loop by The Galleria. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Medra Crawford,Executive

10/10 Excellent

Teneya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that you have to pay for wifi
Stayed 2 nights in Dec 2022
Response from E20895198 on Dec 13, 2022
Dear Teneya, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded most of your expectations. It was our pleasure accommodating you, and we hope you will make Houston Marriott West Loop by The Galleria your home away from home whenever your travels bring you to our city.Medra CrawfordExecutive

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Curtains in room could use updating to close better. Beds very soft and cozy and nice large TV in room. Easy access to 610 and restaurants and shopping. Nicely decorated lobby for the holidays!
Stayed 1 night in Dec 2022
Response from Executive on Jan 31, 2023
Dear Erin, Thank you for sharing your thoughts about your stay with us at Houston Marriott West Loop by The Galleria. It is a pleasure to know you loved our inviting lobby and your well-appointed room featuring comfortable beds and large television. We are also glad to read you enjoyed our prime location and the devoted service provided by our associates. We have also taken note of your additional feedback about the curtains and have relayed it appropriately. We appreciate your feedback and hope to host you again in the future. Medra Crawford,Executive

6/10 Okay

Daniel

Stayed 1 night in Dec 2022
Response from Executive on Dec 10, 2022
Dear Daniel, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon.Medra Crawford,Executive