In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Hampton Inn Houston-Willowbrook Mall

2.5 out of 5
Hampton Inn Houston-Willowbrook Mall
7645 West FM 1960, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 253 out of 449 reviews" "
Rating 8 - Good. 122 out of 449 reviews" "
Rating 6 - Okay. 36 out of 449 reviews" "
Rating 4 - Poor. 20 out of 449 reviews" "
Rating 2 - Terrible. 18 out of 449 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Claudia

Liked: Cleanliness
Stayed 2 nights in Mar 2024

4/10 Poor

Karla

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service
Staff was very unhelpful never & never came to clean room
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrea

Liked: Amenities
Stay was good
Stayed 3 nights in Mar 2024

10/10 Excellent

Crayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shan

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Mar 2024

8/10 Good

Debra

Stayed 1 night in Mar 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy limpio
Stayed 1 night in Feb 2024

6/10 Okay

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
I reserved for three people and got a room with a King bed only. Neither the hotel or Expedia could solve the problem without more than doubling my rate. Other than that it was fine.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jessica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and safe place to stay with family. Their indoor pool was enjoyable and breakfast was as well.
Stayed 1 night in Jan 2024

8/10 Good

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Alvaro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay room was nasty didn’t enjoy my one day stay when I booked two
Stayed 2 nights in Jan 2024

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Joli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations. There’s tons of places to eat to shop that are walkable distances. Very close to the mall. The Willowbrook mall is very nice. They have a variety of shopping. The hotel staff was very kind over the top. They gave you water bottles and chips when we checked in and they even let us in early because our flight was super early. I appreciate the kindness. I would definitely stay again if you’re thinking of booking definitely book! Just want to say the breakfast is top-notch probably the best breakfast I’ve had at a hotel
Stayed 2 nights in Dec 2023

4/10 Poor

carol

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs to be thouroughly cleaned
My colleague and I each had our own room - both of which smelled very musty - The hotel is not at all up to the typical Hampton Inn standards
Stayed 1 night in Dec 2023

10/10 Excellent

Huy

Travelled with family
Clean , good service.
Stayed 5 nights in Nov 2023

10/10 Excellent

Onika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was always clean, staff was friendly and i had aver enjoyable experience feom checking to check out. Will definitely visit their facilities again.
Stayed 7 nights in Nov 2023

2/10 Terrible

Jobeduardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolit wouldn't flush water in sink won't go down
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a 2 night stay at this hotel and I was very pleased. Everything from check in, cleanliness, noise level, to check out was great. Believe me I check out these things as soon as I check in. This was my first trip to Houston and Hampton Inn made my stay comfortable. I’d stay here again without hesitation.
Stayed 2 nights in Nov 2023

10/10 Excellent

wendy

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
The staff are ok but the cleaning ladies are very rude to me and my kids, the bathroom was dirty and the carpet was not smelling good , I told the cleaning lady several times and she said she doesn’t do rooms on weekends, I ask for the stuff and had to clean it myself, I’m very disappointed in their behavior towards me , I’m not sure if it’s because I’m black , because I see how well they treated the other white families with kids.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Nov 2023

8/10 Good

Alma

Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked breakfast. It was delicious and healthy. Thanks for having a clean property
Stayed 1 night in Oct 2023

4/10 Poor

Crystal

Travelled with family
Disliked: Property conditions & facilities
Disappointment
Pool was green and freezing cold. No turn down service between our stay. They only clean when you check out. Had to ho get more toiletries and towels between days. Not what we expected.
Stayed 2 nights in Oct 2023

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Andres

Travelled with family
Liked: Cleanliness
The property is on fair conditions, but they assign us to a dirty room
Stayed 2 nights in Sep 2023

6/10 Okay

Jennifer

Stayed 1 night in Sep 2023

8/10 Good

Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient
Stayed 1 night in Sep 2023

10/10 Excellent

Heriberto

Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific
Clean and convenient to alot of restaurants and shopping centers.
Stayed 1 night in Sep 2023

6/10 Okay

Kha

Stayed 2 nights in Aug 2023

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Armando

Stayed 1 night in Aug 2023

8/10 Good

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay that was satisfactory.
Stayed 2 nights in Jul 2023

10/10 Excellent

Melchor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

abaidullah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Rhonda, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Tammi

Stayed 1 night in Jun 2023

10/10 Excellent

Malcolm

Stayed 1 night in Jun 2023

10/10 Excellent

Cutberto

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk attendant was very helpful!
Stayed 1 night in Jun 2023

2/10 Terrible

Gabriel

Liked: Staff & service
Disliked: Cleanliness
The whole purpose of stay was to use pool. Find out after checkin that it was closed. I brought kids to hotel from within city just for this reason.
Stayed 1 night in Jun 2023

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved staying here!
Great experience overall! Room and bathroom were freshly cleaned and check in was easy.
Stayed 2 nights in Jun 2023

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Wilma

Travelled with family
Liked: Cleanliness, staff & service
Property was clean, staff was professional, friendly, and helpful. But room had a little odor, even the new room I was relocated too.
Stayed 2 nights in May 2023

10/10 Excellent

Brian

Stayed 1 night in May 2023

10/10 Excellent

Thu Huong

Liked: Cleanliness, staff & service, property conditions & facilities
highly recommend
Stayed 2 nights in May 2023

10/10 Excellent

Latania

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Kyle, at the front desk, was excellent. Very nice and helpful, amazing customer service.
Stayed 2 nights in May 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, but didn't sleep well due to kids running the halls and the room above us being extremely noising until the early morning hours – super frustrating!
Stayed 3 nights in Apr 2023

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 2 night stay
Check in and check out was fast and easy. The young man who was at the front desk was helpful and friendly when we needed water and snacks. Liked that there was an indoor pool.
Stayed 2 nights in Apr 2023