Title: Extended Stay America Suites - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Extended Stay America Suites Houston Westchase Westheimer Relax by the pool or grab a snack from the vending machine. With convenient amenities like laundry facilities and coffee/tea always available. ## Photo gallery for Extended Stay America Suites Houston Westchase Westheimer ![Lobby - Extended Stay America Suites Houston Westchase Westheimer (Houston)](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/57cee215.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Extended Stay America Suites Houston Westchase Westheimer (Houston)](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/c7e53dc9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Extended Stay America Suites Houston Westchase Westheimer (Houston)](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/24bb34ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Studio, Multiple Beds, Non Smoking - Extended Stay America Suites Houston Westchase Westheimer (Houston)](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/0aec7afc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Full-size fridge, microwave, stovetop, coffee/tea maker - Extended Stay America Suites Houston Westchase Westheimer (Houston)](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/850510b0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Briarforest, Extended Stay America Suites Houston Westchase Westheimer offers a comfortable retreat with laundry facilities and free in-room WiFi. Enjoy the seasonal outdoor pool, vending machine snacks, coffee/tea in the lobby, and 24-hour front desk assistance - all within walking distance of local attractions. ## Reviews 6.2 ## Popular amenities - Breakfast included - Pet friendly - Parking included - Free WiFi - Air conditioning - Laundry ## Room options ### Check availability for these dates Tonight [Dec. 22 - Dec. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 23 - Dec. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 3 of 3 rooms ### View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking ![Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/04cab4d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking ### Highlights Balcony Air conditioning Kitchen Full-sized refrigerator/freezer Flat-screen TV Sofa bed Shower/tub combination Hair dryer - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Studio, 1 Queen Bed, Non Smoking ![Studio, 1 Queen Bed, Non Smoking](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/349cc08d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Queen Bed, Non Smoking ### Highlights Balcony Air conditioning Kitchen Full-sized refrigerator/freezer Flat-screen TV Shower/tub combination Hair dryer Private bathroom - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Studio, Multiple Beds, Non Smoking ![Deluxe Studio, Multiple Beds, Non Smoking](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/0aec7afc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, Multiple Beds, Non Smoking ### Highlights Balcony Air conditioning Kitchen Full-sized refrigerator/freezer Flat-screen TV Sofa bed Shower/tub combination Hair dryer - Sleeps 6 - 2 Queen Beds and 1 Double Sofa Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/28600/28548/bce8a844_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Crowne Plaza Houston Galleria Area by IHG Memorial - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHouston-Hotels-Extended-Stay-America-Suites-Houston-Westchase-Westheimer.h84794.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHouston-Hotels-Extended-Stay-America-Suites-Houston-Westchase-Westheimer.h84794.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C29.73864%2C-95.55859&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=_s40HwX0qdUsz3sbZgxDrJzTJxU=) 2424 W Sam Houston Pkwy S, Houston, TX, 77042 #### What's nearby - Westheimer Road \- 1 min walk \- 0.1 km - Philips 66 \- 2 min walk \- 0.2 km - Harwin Drive Shopping District \- 2 min drive \- 3.0 km - Westside Tennis Center \- 4 min drive \- 2.3 km - Texas Training & Conference Centers \- 4 min drive \- 3.7 km #### Getting around - Houston Station - 29 min drive - George Bush Intercontinental Airport (IAH) - 34 min drive #### Restaurants - ‪Whataburger - ‬4 min walk - ‪Dunkin' - ‬10 min walk - ‪McDonald's - ‬10 min walk - ‪Wendy's - ‬12 min walk - ‪Kolache Factory - ‬7 min walk ## About this property ### Extended Stay America Suites Houston Westchase Westheimer Hotel near Westheimer Road Extended Stay America Suites Houston Westchase Westheimer provides amenities like free to-go breakfast and laundry facilities. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self parking - A TV in the lobby, a front-desk safe, and luggage storage - An elevator, a vending machine, and coffee/tea in the lobby Room features All 97 rooms feature comforts such as air conditioning, as well as amenities like free WiFi. Extra amenities include: - Bathrooms with shower/tub combinations and free toiletries - 32-inch flat-screen TVs with premium channels - Balconies, kitchens, and full-sized refrigerators/freezers ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/1000000/130000/127000/126963/328f6e9f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Extended Stay America Suites Houston Westchase Richmond Westchase - Pet friendly - Parking included - Free WiFi - Air conditioning 5.8 678 reviews CA $92 CA $108 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=126963&PinnedHotelID=126963&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/330000/327900/327868/c9451b32.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quality Inn & Suites West Chase Westchase - Parking included - Free WiFi - Air conditioning - Gym 6.6 1,001 reviews CA $92 CA $107 total includes taxes & fees Dec 26 - 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Breakfast included - Pet friendly - Parking included - Free WiFi 6.6 965 reviews CA $87 CA $102 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=202835&PinnedHotelID=202835&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave](https://images.trvl-media.com/lodging/18000000/17780000/17774400/17774354/a6a3929b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Villa Inn & Suites Chinatown Sharpstown - Parking included - Free WiFi - Air conditioning - Business services 7.6 Good 329 reviews CA $83 CA $97 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=17774354&PinnedHotelID=17774354&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/12000000/11680000/11673000/11672920/0f1670ed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ramada by Wyndham Houston Westchase Briarforest - Pool - Breakfast included - Parking included - Free WiFi 7.2 Good 1,001 reviews CA $92 CA $107 total includes taxes & fees Dec 24 - Dec 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=11672920&PinnedHotelID=11672920&HadPinnedHotel=true®ionId=-1&adults=2) ![Studio, 2 Double Beds, Non Smoking](https://images.trvl-media.com/lodging/1000000/670000/662700/662665/65f580cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Extended Stay America Suites Houston Katy Freeway Energy Cor Memorial - Pet friendly - Parking included - Free WiFi - Air conditioning 6.0 918 reviews CA $60 CA $70 total includes taxes & fees Dec 27 - Dec 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=662665&PinnedHotelID=662665&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2170000/2163100/2163045/0ad9da1a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Candlewood Suites Houston Westchase/ Westheimer. by IHG Briarforest - Pool - Hot tub - Pet friendly - Parking included 7.6 Good 243 reviews CA $110 CA $129 total includes taxes & fees Jan 1 - Jan 2, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=2163045&PinnedHotelID=2163045&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/50000/41200/41175/5e9c95fb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Econo Lodge Inn & Suites West - Energy Corridor Memorial - Pool - Breakfast included - Parking included - Free WiFi 7.8 Good 199 reviews CA $71 CA $84 total includes taxes & fees Dec 28 - Dec 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=41175&PinnedHotelID=41175&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Limited onsite self parking - Wheelchair-accessible parking available ### Food and drink - Free on-the-go breakfast available daily 6:00 AM to 9:30 AM - Coffee and tea in common areas ### Things to do - TV in common areas ### Family friendly - In-room full-sized refrigerator/freezer - In-room kitchen - In-room microwave - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (on request) (for a fee) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 3 accessible parking spaces - Assistive listening devices - Braille/raised signage - Elevator (32 inch wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom ### More - 4 floors - Built in 1997 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 32-inch flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Kitchen - Microwave - Stovetop ### More - Air conditioning (climate-controlled) - Desk - Free local calls - Iron/ironing board - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay) Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total pets Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome 3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay) - Service animals are exempt from fees - Housekeeping fee: USD 10 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Children under 18 years old are not allowed in the swimming pool without adult supervision ### Property is also known as Extended Stay America Houston Westchase Westheimer Extended Stay America Westheimer Hotel Houston Westchase Extended Stay America Houston Westchase Westheimer Hotel Extended Stay America Houston Westchase Westheimer Hotel Extended Stay America Houston Westchase Westheimer Hotel Extended Stay America Houston - Westchase - Westheimer Extended Stay America Westheimer Hotel Extended Stay America Houston - Westchase - Westheimer Houston Extended Stay America Westheimer Extended Stay America Houston Westchase Westheimer Extended Stay America Suites Houston Westchase Westheimer Hotel ## Frequently asked questions ### Is Extended Stay America Suites Houston Westchase Westheimer pet-friendly? ### How much does it cost to stay at Extended Stay America Suites Houston Westchase Westheimer? ### How much is parking? ### What time is check-in at Extended Stay America Suites Houston Westchase Westheimer? ### What time is check-out at Extended Stay America Suites Houston Westchase Westheimer? ### Where is Extended Stay America Suites Houston Westchase Westheimer located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Extended Stay America Suites Houston Westchase Westheimer Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.2 Cleanliness ### 7.6 Location ### 6.8 Staff & service ### 5.0 Eco-friendliness ### 6.0 Property conditions & facilities 10 - Excellent 122 8 - Good 94 6 - Okay 77 4 - Poor 72 2 - Terrible 125 ## Reviews ### 10/10 Excellent #### Nancy Dec 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff are great ##### Nancy Stayed 1 night in Dec 2025 ### 2/10 Terrible #### Evelyn Feb 19, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I asked for a smoke free room, and this one is not!! The elevator was not working and my room is on the 4th floor! Big room and small tv, and the springs on the bed is horrible like a jail cell and the sheets and entire room smells like smoke! I need a refund as I am trying to make the best of it! ##### Evelyn Stayed 1 night in Feb 2024 ### 8/10 Good #### Allen Dec 4, 2025 Goo ##### Allen Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Scherrie Aug 28, 2025 Liked: Staff & service, amenities, property conditions & facilities Nice clean property! Very comfy bed ##### Scherrie Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### LaWanda Sep 16, 2025 Disliked: Staff & service, amenities, property conditions & facilities Roach infestation No breakfast as advertised ![](https://a.travel-assets.com/ugc/hotel-reviews/4541e078-67fa-44e7-8c8c-b3ba4c2e64a4-1758064846044.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e49af711-eddc-4e5f-bdbb-085f1bb38744-1758064843690.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f0c96fdd-ce3f-4463-a4fc-b053052e2d86-1758064845232.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### LaWanda Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Deonjanae Jun 18, 2025 Liked: Staff & service Disliked: Cleanliness Good stay but they had roaches ##### Deonjanae Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Monica Aug 26, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible place in all areas The place smelled horrible. We Couldn’t stand it. We almost threw up. We didn’t even stay there for five minutes. And the pictures posted look nice, nothing compared to the actual room we got. Do not recommend ##### Monica Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Beajen Aug 26, 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### What hotel I have ever stayed. This hotel is not clean. Advertised serving breakfast but is not true. Only coffee and tea. Toilet seat, broken So hair dryer. Closet door broken. I’ll be in rooms smell very bad. ##### Beajen Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Hazz Aug 27, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Bad experience it should be a one star ##### Hazz Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Faith Jun 25, 2025 Disliked: Cleanliness, property conditions & facilities The minute we got there, we were killing roaches. They were everywhere! Our room also smelled terrible when we walked in. If i hadnt had to stay at that hotel due to the reason i went to texas, i would have left. ##### Faith Stayed 3 nights in Jun 2025 ### 6/10 Okay #### THANG Jul 12, 2025 Ok ##### THANG Stayed 1 night in Jul 2025 ### 6/10 Okay #### Dionne Mar 24, 2024 Liked: Staff & service, amenities The stay was ok ##### Dionne Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Minh Apr 23, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities I feel so unsafe. Place is dirty. End up didn’t stay there. ##### Minh Stayed 1 night in Apr 2025 ### 8/10 Good #### Alfonso Mar 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was very impressed with the quality of your building and staff. ##### Alfonso Stayed 1 night in Mar 2024 ### 8/10 Good #### Teneshelia Jul 22, 2022 Great ##### Teneshelia Stayed 1 night in Jul 2022 ### 2/10 Terrible #### mohamad Feb 21, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Full of cockroachs, not clean, bad smell, unprofessional staff. ##### mohamad Stayed 8 nights in Feb 2023 ### 2/10 Terrible #### Nigel Glenn Apr 21, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities As you enter the hallway from the lobby, you can immediately smell the noxious odor of weed. The first room we were assigned to was not cleaned and contained a lot of painting materials. The next room had no sofa bed contrary to what was advertised. I tried asking the front staff if the room could be furnished with the sofa bed as there were 4 of us. However, the staff just took note and did not make a single effort to call maintenance. Further, the room did not smell fresh when my family came in. Only two pillows were provided for all four of us. Certainly, “you get what you pay for”. I will never book with this hotel again. ##### Nigel Glenn Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### ARLEY Mar 3, 2024 Because I arrived and they didn't have a room despite having reserved it, so I don't have any opinion of the place, of you as intermediaries I have many opinions and none of them are good. ##### ARLEY Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### Verified traveller Jul 19, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dont waste ur money here The room was horrible no blankets no dishes in a full kitchen room bed was broken 😫 waste of money ![](https://a.travel-assets.com/ugc/hotel-reviews/856601C0BF6A7BB59ECE19368FD6C49734275BE11689801606144.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Jul 2023 ### 2/10 Terrible #### Rebecca Sep 1, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Horrible Experience!!! Unsanitary Room and Unprofessional Service I am beyond frustrated with my recent experience at this hotel. I booked a deluxe studio at the Extended Stay America Suites, but upon arrival, I was told that my room wasn’t available and was moved to a different location just a few minutes down the road. What followed was one of the most disgusting and unsafe hotel stays I’ve ever had. The room was in appalling condition: Roaches on the bed and in the bathroom, which is completely unacceptable. Stained carpets that made it clear the room hadn’t been cleaned properly in a while. Multiple non-functional lights made the room feel even more uncomfortable. The bathroom door wouldn’t lock, and the shower was leaking, causing water damage and making the room even more unsanitary and unsafe. I immediately asked the front desk for a refund or to be moved to another room, but they refused, stating they couldn’t do anything due to policies set by Expedia. After contacting Expedia, I was told the hotel wasn’t willing to make any exceptions, despite the disgusting state of the room. This is not just about a bad stay, it’s about a lack of professionalism and care for the safety and comfort of guests. I never even stayed in the room because it was uninhabitable, and I would not recommend this hotel to anyone. I’m still requesting for a refund, but it’s clear that this hotel doesn’t take customer satisfaction seriously. Avoid this place at all costs. ##### Rebecca Stayed 2 nights in Aug 2025 ### 4/10 Poor #### Verified traveller Nov 18, 2022 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort The tub was stopped up upon arrival. They claimed no maintenance worked on the weekend; suggested I use Draino - no other rooms available. Very poor service, rude desk worker. ##### Verified traveller Stayed 5 nights in Nov 2022 ### 2/10 Terrible #### Shamica Jun 25, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible irresponsible conditions and actions The stay was horrible. We had reservations for 3 adults there was no mattress on the sofa couch so 3 adults had to squeeze in one bed and the receptionist was no help and had no solution. We wve had to go buy our own cover and roaces was everywhere. I will not be recommending this place. I will be contacting corporate. Plus the website doesn't let you upload your pictures. ##### Shamica Stayed 1 night in Jun 2023 ### 4/10 Poor #### Jerry Feb 20, 2023 Unfortunately, my expectation of this Suite was not met. In my room there were three bulbs missing from three lamps, so lighting was limited. Also, there were roaches in the room which really disgusted me. The elevator smelled like smoke and there were some interesting characters in and about the property while I was there. Also, loud music was playing at times down the hallway from a guest room, kids crying, and someone was setting off fireworks outside which sounded like gunshots. I never spent a single night at the hotel that I paid for; my trip was from Feb 17th - 19th. I never stayed the first night and actually checked out on the 18th, a day early. I just felt too uncomfortable, I should have read the reviews from previous guest, so that was my fault. I really was expecting something different based on the photos, but I got everything I did not want. Sorry Extended Stay, but this was disappointing. ##### Jerry ### 2/10 Terrible #### Wilber Feb 26, 2024 Disliked: Staff & service, property conditions & facilities Nowhere was it noted prior to booking, nor was I contacted by management after they received and confirmed my already paid for booking, THAT THEY HAD NO WORKING ELEVATOR, NO LOWER FLOOR VACANCIES, NO VACANCIES AT ANY OF THE OTHER NEARBY LOCATIONS AND, THAT I WAS ON THE 4TH FLOOR! And I have a handicap placard on my vehicle. I couldn't cancel because I wasn't informed prior to the check in time. I have spinal stenosis, and need a knee replacement. My partner had to navigate four flights of stairs to carry our belongings a few items at a time. She's small. I noticed that certain doors leading into the building were blocked open with a rock so that people staying on that end of the building could enter and exit. Since there was no working elevator, there was no need to traverse such a long distance to exit and enter by the secure entrance and exit of the check out desk. Not a very safe building! God forbid any kind of emergency takes place. I will be seeking a return of some, if not all of my money. ##### Wilber Stayed 2 nights in Feb 2024 ### 6/10 Okay #### Genesis Jun 20, 2022 Disliked: Property conditions & facilities We had two rooms in one of the room we had roaches in our bed crawling around also the bed sheets had a weird smell like they weren’t wash correctly. ##### Genesis Stayed 1 night in Jun 2022 ## Expedia's Latest Trends ### Hotels > [Hyatt Place Houston/Galleria](https://www.expedia.ca/Houston-Hotels-Hyatt-Place-HoustonGalleria.h12294828.Hotel-Information) > > [JW Marriott Austin](https://www.expedia.ca/Austin-Hotels-JW-Marriott-Austin.h8778760.Hotel-Information) > > [Fairmont Dallas](https://www.expedia.ca/Dallas-Hotels-Fairmont-Dallas.h18280.Hotel-Information) > > [Heights House Hotel - Houston Heights Downtown, an Ascend Collection Hotel](https://www.expedia.ca/Houston-Hotels-Heights-House-Hotel.h50569221.Hotel-Information) > > [DoubleTree by Hilton Hotel & Suites Houston by the Galleria](https://www.expedia.ca/Houston-Hotels-DoubleTree-By-Hilton-Hotel-Suites-Houston-By-The-Galleria.h20116.Hotel-Information) > > [Homewood Suites Houston Downtown](https://www.expedia.ca/Houston-Hotels-Homewood-Suites-Houston-Downtown.h13173758.Hotel-Information) > > [InterContinental Houston by IHG](https://www.expedia.ca/Houston-Hotels-InterContinental-Houston-Medical-Center.h23830866.Hotel-Information) > > [Hyatt Place Austin Downtown](https://www.expedia.ca/Austin-Hotels-Hyatt-Place-Austin-Downtown.h5437747.Hotel-Information) > > [The Laura Hotel, Houston Downtown, Autograph Collection](https://www.expedia.ca/Houston-Hotels-Alessandra-Hotel.h20052335.Hotel-Information) > > [Hotel Van Zandt](https://www.expedia.ca/Austin-Hotels-Hotel-Van-Zandt.h10269315.Hotel-Information) > > [Hotel Zaza Houston Museum District](https://www.expedia.ca/Houston-Hotels-Hotel-Zaza-Houston-Museum-District.h3306.Hotel-Information) > > [The Moran CITYCENTRE](https://www.expedia.ca/Houston-Hotels-The-Moran-CITYCENTRE.h2302841.Hotel-Information) > > [Grand Hyatt San Antonio River Walk](https://www.expedia.ca/San-Antonio-Hotels-Grand-Hyatt-San-Antonio-River-Walk.h1848212.Hotel-Information) > > [The Royal Sonesta Houston Galleria](https://www.expedia.ca/Houston-Hotels-Royal-Sonesta-Houston-Galleria.h878652.Hotel-Information) > > [C. 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