6/10 Okay
Lance
Travelled with family, Business traveller
May 22, 2024
Disliked: Staff & service, property conditions & facilities
Not a safe spot for women on their own. Visited the Texas Medical Center for a week while nephew was fighting for his life in the ICU at Memorial Herman. I called beforehand to check the rate for my dogs and was told $29 for 6 days but additional $50 for over 7 days. Room smelled bad. Hallway smelled bad. No hair conditioner or pots and pans. One entry and exit for the hotel was blocked by construction and jackhammering at 6:30am. Breakfast consists of oatmeal, protein bars, and muffins. The cherry on top was Khalil accusing me of not paying the pet deposit after seeing me with my pups going into my room on the last night. I walked up to the front desk and asked for a fork. Khalil said, "do you have something you want to tell me." I replied, "Jesus Loves You." Khalil replied, "I'm going to ask you again, do you have something you want to tell me." This happened 3 times. He then looks up my room number and confirmed that I paid the deposit, and proceeds to get the forks. I asked for an apology for accusing me of lying and he said, "I'm not apologizing." I was shocked. Do better Khalil, be more polite to guest overpaying at your hotel. After checking out, I was charged another pet fee after they got it wrong the first time.
Lance
Stayed 4 nights in May 2024