Terrible customer service - with one exception
Posted 1-Nov-2016 on Hotels
When I first approached the front desk I was the only one in line and there were two people standing behind the desk, one male and one female. The female totally ignored me, did not greet me with a hello or how can I help you, but then walked away for me and then started helping someone who came in after I did. The man was very friendly throughout the whole experience. Once we had checked into our room, everything was fine until the next day the room was cold and we tried to turn the heater on which caused a terrible smell to fill the room and the smoke alarm to go off - not just in our room but in every room downstairs. it wasn't just a regular smoke alarm, it was in a emergency evacuation alarm At 11 am on a Sunday. When I called the front desk for help they hung up on me. Second time I called to question why they hung up on me the friendly gentleman answered the phone and handled the situation with ease. Seriously, this guy deserves a raise. compared to how terrible the other people work there are, I sincerely mean that. We're going on day four and I still have yet to receive my deposit. I just called to ask when I would receive it and a woman named Rita answered the phone and was extremely rude. I told her it had now been four days since I've received my deposit and she said "it's Tuesday. it takes five business days." I can honestly say that I've never stayed in a hotel that took me five business days to get my deposit back. I do not recommend this hotel.