Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
77% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Great location.

Posted 28-Sep-2016
Good restaurants and stores to shop within minutes. Despite the construction the hotel staff makes you feel welcomed and are very customer oriented.
4out of 5
by A verified traveller

Pretty nice!

Posted 22-Aug-2016
Staff was helpufull and really really polite and the room where I stayed was really clean and the view was good
5out of 5
by A verified traveller

best bet for the $

Posted 5-Aug-2016
real good comfortable well worth the money best bet for the $
Comment from Hotel Management
17-Aug-2016 by Hotel Team, Hotel Management
Hello, From the entire team at the Crowne Plaza Houston Brookhollow, thank you for you kind words and thank you for the feedback. We are so glad you found our hotel comfortable and a great value. We hope to have you back again soon. Hotel Management
4out of 5
by A verified traveller

Posted 26-Jul-2016
Great hotel highly recommend around the 290 area near 610 and beltway.
Comment from Hotel Management
17-Aug-2016 by Hotel Team, Hotel Management
Hello, Thanks for staying with us at the Crowne Plaza Brookhollow Houston and thanks for the feedback. I am so glad you found our location to so convenient, as you mentioned, we are near 610, which puts you a short distance from the Galleria area and the Memorial Park area as well. We look forward to having you back with us again soon. Regards, Hotel Team
2out of 5
by A verified traveller

This hotel needs a renovation!!!!!!!!

Posted 17-Jul-2016
Two words: musty & run down (i guess that's three words!) I generally love staying at The Crowne Plaza around other parts of the world and the service was great... But this hotel needs a Reno. Plain and simple.
Comment from Hotel Management
17-Aug-2016 by Hotel Team, Hotel Management
Hello, First, I would like to apologize for letting you down, we certainly work hard to ensure every guest leaves our hotel with a great impression, clearly we failed in this instance. I will share your comments with others within the organization and work towards even further improvements. Regards, Hotel Team
4out of 5
by A verified traveller

Posted 6-Jun-2016 on Hotels
Comment from Hotel Management
17-Aug-2016 by General Manager, Hotel Management
Hello, Thanks for the Four Star Review of the Crowne Plaza Brookhollow Houston. We hope to have you back again soon. Regards, Hotel Team
5out of 5
by A verified traveller

This traveller left a rating score only Posted 31-May-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 9-May-2016 on Hotels
2out of 5
by Robert fromDallas

Aging and surrounded by construction.

Posted 3-May-2016 on Hotels
Difficult in/out due to Highway construction. Noticeable highway traffic noise at all times. No fridge or microwave. Room easy chair deplorably threadbare. Restaurant or room service breakfast pricy.
4out of 5
by Shonsearea fromWeatherford

Posted 3-May-2016 on Hotels
The swimming pool and hot tub could use some cleaning and upgrading. Please also replace the toilet paper dispensers because it is quite difficult to roll the toilet paper. The location is perfect for restaurants and entertainment.
Comment from Hotel Management
17-Aug-2016 by General Manager, Hotel Management
Hello, Thanks so much for the feedback and thanks for staying with us. I will be sure to address your concerns with the pool area and general maintenance issues. We hope to have you back again soon and thanks again for taking the time to share your feedback. Regards, Hotel Team