Ratings based on 272 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller fromLos Angeles

Hotel needs an upgrade!!

Posted 26-Mar-2017
The hotel staff was nice, but the hotel needs some serious upgrade... Old rooms, basic clean and really bad wifi reception. Good bed though.
2out of 5
by A verified traveller fromHouston, TX

Good location, fairly rundown

Posted 20-Feb-2017
Pros: The staff was pleasant but not of the highest level
Cons: Everything about the building could be improved.
Location: There's many restaurants around but also quite a bit of construction thus making it somewhat hard to get by.
This hotel looks like it looked wonderful many years ago but since has suffered the years of wear and tear to where it looks like it hasn't been updated for many years. I was expecting much more than this but was disappointed when our room had wallpaper peeling off the walls, paint chipped in the bathtub, and the outside of the hotel looked worn. The staff was adequate and kind.
4out of 5
Recommended
for Everyone
by A verified traveller fromTEXAS

VERY MUCH WORTH THE PRICE

Posted 30-Dec-2016
Pros: LOCATION AND PRICE
Cons: UPDATED
Location: LOTS OF ROAD CONSTRUCTION IN THE IMMEADIATE AREA. WE WERE DOING FAMILY X-MAS AND WE WERE FROM THE AREA SO THAT IS WHAT WE DID
WHEN WE CHECKED IN WE NEEDED A REFRIGERATOR THERE WAS NOT ONEIN THE ROOM BUT WITHIN 5 MINUTES ONE WAS DELIVERED TO THE ROOM . STAFF A THE FRONT DEAK WAS EXCELLENT. ROOM WAS DATED BUT CLEAN AND COMFORTABLE ,WELL WORTH THE PRICE.THE ONLY ISSUE WAS IF THE RESTURANT WAS GOING TO BE OPEN FOR BREAKFAST ON X-MAS DAY SOME CONFUSION ABOUT THIS AND IT WASN'T BUTTHIS PARTICULAR DAY I UNDERSTAND AND IT WORKED OUT. OVERALL A SOLID 4.
1out of 5
by A verified traveller

Terrible customer service - with one exception

Posted 1-Nov-2016 on Hotels
When I first approached the front desk I was the only one in line and there were two people standing behind the desk, one male and one female. The female totally ignored me, did not greet me with a hello or how can I help you, but then walked away for me and then started helping someone who came in after I did. The man was very friendly throughout the whole experience. Once we had checked into our room, everything was fine until the next day the room was cold and we tried to turn the heater on which caused a terrible smell to fill the room and the smoke alarm to go off - not just in our room but in every room downstairs. it wasn't just a regular smoke alarm, it was in a emergency evacuation alarm At 11 am on a Sunday. When I called the front desk for help they hung up on me. Second time I called to question why they hung up on me the friendly gentleman answered the phone and handled the situation with ease. Seriously, this guy deserves a raise. compared to how terrible the other people work there are, I sincerely mean that. We're going on day four and I still have yet to receive my deposit. I just called to ask when I would receive it and a woman named Rita answered the phone and was extremely rude. I told her it had now been four days since I've received my deposit and she said "it's Tuesday. it takes five business days." I can honestly say that I've never stayed in a hotel that took me five business days to get my deposit back. I do not recommend this hotel.
2out of 5
by A verified traveller fromUS

Basic hotel.

Posted 1-Nov-2016
Pros: The bar and restaurant.
Cons: The bath tub.
Location: There is construction everywhere.
Not a good experience. The staff was not helpful at all.
1out of 5
by A verified traveller

Gross room, would not stay again.

Posted 24-Oct-2016 on Hotels
It was bad, the room was poorly lit, ugly, and unconformable. The ceiling was pealing away in the bathroom, there was pen writing on the walls, and the bed was super unconformable. The location was poor and in a seemingly bad part of town with at least a 20 minute drive to anywhere nice. Service was nice though.
5out of 5
Recommended
for Everyone
by A verified traveller

HS reunion site

Posted 17-Oct-2016
Comfy room, front desk staff very nice, friendly, made sure I had everything I needed. Staff at reunion was great! Food was good. Drinks good, they could have used a little more help Friday night, the tenders could have used some helpers. Fun time!
4out of 5
Recommended
for Everyone
by A verified traveller fromjonesborough, tn

Posted 14-Oct-2016 on Orbitz
Pros: Spacious rooms.
Cons: Older property in need of a little remodel.
Location: Decent location after the road work is complete. Several dinning options nearby.
Good older hotel. Rooms are big and clean. Only one elevator working which caused delays getting to and from your room and the lobby. Would recomend staying at this location. Nice breakfast if you receive a free coupon.
3out of 5
by A verified traveller

Elevator inconvenience

Posted 12-Oct-2016 on Hotels
One elevator wasn't working... Long lines for elevator... Had to use service elevator several times... The mattress was very uncomfortable...
5out of 5
by A verified traveller

This traveller left a rating score only Posted 5-Oct-2016 on Hotels