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Reviews of Courtyard by Marriott Houston Pearland

3 out of 5
Courtyard by Marriott Houston Pearland
11200 Broadway, Pearland, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 436 out of 791 reviews" "
Rating 8 - Good. 217 out of 791 reviews" "
Rating 6 - Okay. 78 out of 791 reviews" "
Rating 4 - Poor. 33 out of 791 reviews" "
Rating 2 - Terrible. 27 out of 791 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were in room 521. The toilet did not work the entire time we were there. A very nice maintenance worker was unable to fix it. The toilets are OLD.
Stayed 2 nights in Apr 2024

4/10 Poor

Darci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Part of an outside mall with shops and restaurants. Very walkable. We had an issue on the last night of our stay which the hotel couldn’t fix and didn’t compensate for the issue. Expected better from a name brand hotel.
Stayed 3 nights in Apr 2024

4/10 Poor

Karen, Beaumont

Travelled with partner
My room type was changed without notification. Told the hotel wasn't responsible for 3rd party bookings
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 1 night in Apr 2024

4/10 Poor

Eva

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room had a dingy musty smell as soon as you open the door. I moved one of the night stand a tiny bit so I could reach a plug and there was so much dust, you could tell they had not vacuumed those corners in a very long time. The elevator was not working and when we would ask the attendant she would just say she didn’t know anything so just take the stairs. She failed to tell us that one set of stairs led you out to an alley in the direction of another building and to get back in to the hotel would require you going all the way back around because there was no reentry.
Stayed 1 night in Mar 2024

10/10 Excellent

sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024

10/10 Excellent

Alesia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here for the weekend just to relax and have a nice time.
Stayed 2 nights in Feb 2024

8/10 Good

Dian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well.
Stayed 3 nights in Feb 2024

10/10 Excellent

Thoth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Talicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Ahmad

Liked: Cleanliness
i booked 2 nights at this property, after realizing that due to a later than expected arrival due to a change in my flight, i called the hotel to advise them that i would be arriving on thursday morning as opposed to Wednesday. i did this specifically because i did not want my reservation to be cancelled and also when i arrived i needed a few hours sleep before a meeting. to my dismay upon arrival my room was not available as they had re sold my room. when i advised of the steps i took to avoid this i was told to take it up with expedia. this sums up my experience at the marriot pearland, uncaring........
Stayed 1 night in Jan 2024

8/10 Good

Dian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. My only complaint was there were times where the shower water was very hot or lukewarm, on the way to cold. Other than that, my stay was sufficient. I would stay again.
Stayed 2 nights in Jan 2024

2/10 Terrible

Ahmad

Business traveller
Stayed 1 night in Jan 2024

6/10 Okay

kalee

Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio el cuarto
Stayed 1 night in Dec 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, beautiful property
Stayed 1 night in Dec 2023

10/10 Excellent

rafael

Stayed 3 nights in Dec 2023

8/10 Good

Bhuvaneshwararaj

Stayed 2 nights in Dec 2023

10/10 Excellent

Jacquana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jacquana

Stayed 2 nights in Dec 2023

10/10 Excellent

Dominique Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great stay.
Stayed 3 nights in Dec 2023

4/10 Poor

Fahim

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Tori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 2 nights in Dec 2023

6/10 Okay

Fahim

Travelled with family
Disliked: Staff & service
Good location, bad service
Room was not cleaned two of the nine days, and barely cleaned on the other days. Elevator was out one whole day. Water in faucet was a trickle.
Stayed 8 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Great location for stay and shopping
Stay was alright, spent 3 nights and didn’t receive any room service, obtained my own towels at request and the hotel is a bistro so breakfast is not included, but it was lovely decorated for the holidays and the front desk was helpful and accommodating.
Stayed 3 nights in Dec 2023

6/10 Okay

Nkere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Lamar

Stayed 4 nights in Dec 2023

8/10 Good

Helmut Arturo

Stayed 10 nights in Nov 2023

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Sailesh

Stayed 3 nights in Nov 2023

10/10 Excellent

Carmen

Stayed 5 nights in Nov 2023

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young black lady in the front was extremely nice!!! Hotel is by everything parking is free I’ll definitely stay again
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for the positive feedback. I will give the employee the positive feedback. We hope you come back to stay with us again soon.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great experience nothing to really share
Stayed 3 nights in Oct 2023
Response from Assistant General Manager on Nov 6, 2023
We are thrilled you enjoyed your stay and hope to see you again soon!

4/10 Poor

Derrick

Stayed 3 nights in Oct 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for the constructive feedback. We are sorry we have fallen short of your expectations.

10/10 Excellent

Yecica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Super clean Quiet Starbucks Friendly staff Mall walking distance
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for taking the time to review our hotel. We are happy to see you enjoyed your stay and hope to see you back again soon!

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to shopping snd interstate.
Stayed 3 nights in Oct 2023
Response from Assistant General Manager on Nov 6, 2023
We are thrilled you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Briget

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Assistant General Manager on Nov 6, 2023
Thank you for taking the time to review our hotel. We are happy to see you enjoyed your stay and hope to see you back again soon!

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for your feedback. I am very sorry to see your stay was unsatisfactory. We hope you give us another try in the future.

2/10 Terrible

Sabrina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for your feedback. I am very sorry to see your stay was unsatisfactory. We hope you give us another try in the future.

8/10 Good

DK

Liked: Cleanliness, staff & service
It was nice rooms
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for your feedback. We hope to see you back again soon!

10/10 Excellent

Tracee, Bluemont

Stayed 1 night in Sep 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for your feedback. We hope to see you back again soon!

4/10 Poor

James

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Look elsewhere
Rather run-down hotel in a great area with a lot of shopping and restaurants. Hotel doesn’t match the surroundings. Carpets dirty, one (of two) elevators out of service one morning, A/C was loud & inefficient. There are better options close-by!
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for the constructive feedback. We are sorry we have fallen short of your expectations.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for your feedback. We hope to see you back again soon!

10/10 Excellent

Nancy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were truly amazing. I stayed the first night in room 509, there was a condensation issue with the AC and I was switched to room 513. The room was a little odory so we were moved to 411 I believe. Everytime the staff were very nice and very professional! The area was great the lobby was welcoming and clean! I would stay here again if I were to visit Houston.
Stayed 2 nights in Aug 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for taking the time to review our hotel. We are happy to see you enjoyed your stay and hope to see you back again soon!

10/10 Excellent

stacey

Stayed 1 night in Aug 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for the positive feedback. We hope you come back to stay with us again soon.

8/10 Good

Donna-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this location was in the heart of Pearland's shopping center. It was so convenient to walk out of the hotel and be in the center of everything.
Stayed 2 nights in Aug 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for taking the time to offer a rating as it relates to your stay with us at the Courtyard by Marriott Pearland Town Center. As we approach the holiday season, we would like to invite you back and take advantage of the 85 stores and restaurants within walking distance, just outside our front door. Thanks for staying with us and we look forward to having you back as our guest again in the very near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great , thumbs up to the staff
Stayed 9 nights in Aug 2023

6/10 Okay

Holly

Travelled with partner
What I didn’t like is that I wasn’t able to check in early. Front desk had an attitude.
Stayed 5 nights in Aug 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for your feedback. We will look into the issue and address the concern with front desk. I am glad you enjoyed your stay otherwise and hope to see you back again soon!

10/10 Excellent

Michael, Corpus Christi

Stayed 1 night in Aug 2023
Response from Assistant General Manager on Nov 6, 2023
Thank you for your feedback. We hope to see you back again soon!