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Captain Inn & Suites – Avis

2.5 out of 5
Captain Inn & Suites
2901 Nasa Parkway, Seabrook, TX

Avis

6,0
Note de 10 – Excellent, d’après 169 avis sur 620." "
Note de 8 – Bien, d’après 116 avis sur 620." "
Note de 6 – Acceptable, d’après 69 avis sur 620." "
Note de 4 – Médiocre, d’après 78 avis sur 620." "
Note de 2 – Terrible, d’après 188 avis sur 620." "

5,8/10

Propreté

7,0/10

Service et personnel

5,4/10

Commodités

5,8/10

État et installations de l’hébergement

5,0/10

Écoresponsabilité

Avis

2/10 – Terrible

Simon

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
It was under construction
Séjour de 1 nuit en mai 2024

8/10 – Bien

Selina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Under new management very politely
Séjour de 1 nuit en mai 2024

8/10 – Bien

Krista

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Lakimverly

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
It is under renovation so I do give a pass but it smelled very strongly of paint….. it’s definitely not done with most of the renovations even in the rooms they are renting out, as windows were taped up with paper and paint tape…. Bug/roach was in tub when I did a room walk around, and room didn’t look like it had been cleaned from previous guests as cup marks were on tables and handprints were all over room…… we left and didn’t stay the night but hopefully they can get it together location is cool and has potential….
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Johnny, Cypress

Points faibles : Propreté, commodités et état et installations de l’hébergement.
No curtains paper over the windows no hair dryer no cover on the iron and board no tissues no cable elevator was broken to get up to the second floor bed bugs will never stay there again ..
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Amanda

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Michael

Séjour de 1 nuit en mars 2024

6/10 – Acceptable

SAMANTHA

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
So our room was on the 3rd floor becauae we got the roo With a jetted tub. That the jets didnt work. The eleveator was out the whole time also. There was no breakfast avaliable there was no maid service. There were no trash cans in our roo. At all. No curtains for the window. The bed only had a thin sheet and a light duvet that didn't really give off any warmth. The hotel is definitely under construction still. The indoor pool did not have a heater. The door on the property were always unlocked. The parking lot was great because it was small and if there wasnt painters tape ans paper on the windows i would have been able to see my vehicle. Half the switches in the room had no purpose. Housekeeping never came in ever for the 3 nights we were there. Its is a great location and with some more upgrades it would be awesome the pruce was great the non jetted bathtub was disappointing because that was half the reason we booked it. The whole hotel did smell like a mix of paint fumes and marijuana. I didnt feel a 100 percent safe but luckily my husband was with us and he is 6'5 so i felt ok but the first morning there was someone passed out down our hallway. For the most part if some more upgrades were done correctly we would come back.
Séjour de 3 nuits en mars 2024

4/10 – Médiocre

Tori

Voyage en groupe
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024

4/10 – Médiocre

Glorymar

Séjour de 1 nuit en février 2024

8/10 – Bien

Amanda

Voyage en famille, Voyage de couple, Voyage en groupe, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
The pool heater is broken. There is no where near the amenities as listed on here. No breakfast. The vending machine will charge double and then give you your money back within 15 min. They are currently transferring ownership this week. Maintenance guy is awesome!!! He also is the guy that cleans up the rooms. The staff here are minimal and don't take any crap from people getting unruly. I would definitely stay here on the staff's merit alone.
Séjour de 5 nuits en janvier 2024

10/10 – Excellent

Amanda

Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Love this place. I came in for a funeral and was relieved to know they don't mind pets. It's an extra 15 bucks. The staff has been excellent and considering I work remotely I've decided to stay a few extra days.
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Erik

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
Not what pic showed
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Mary

Voyage de couple
Points forts : Service et personnel, commodités
Points faibles : Propreté, état et installations de l’hébergement
We loved the staff and the hotel. We had issue. There were several roaches in our room. We’d love to stay again but f that weren’t the case. A free night or one key cash credit to give them a second chance.
Séjour de 1 nuit en janvier 2024

2/10 – Terrible

caitlyn

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Wasn’t very clean but the lady in the office helped us to another room that was better
Séjour de 1 nuit en janvier 2024

2/10 – Terrible

Rhonda

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
visable bed bugs and roaches
Séjour de 3 nuits en décembre 2023

10/10 – Excellent

Jose

Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Joel

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Like the owners gave up on this one!
Looks like they given up! Overpriced for what we received. Roaches everywhere never a person at the front desk. Hot tub leaked water constantly, being smoke free was totally nonexistent. Business center was full of furniture. No comforter on the bed. Bedding was old. Very dirty mirror were filthy. Lighting was out Old and run down Never Again!!
Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

Steven

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Definetly not the best hotel. Carpets have stains through the whole place. Roaches everywhere. Had to switch rooms immediately cause the TV didn't work, and the room hadn't been cleaned. Second room was better. Only seen one roach in it.
Séjour de 2 nuits en décembre 2023

2/10 – Terrible

HANNAH

Voyage d’affaires
Roaches climbing all over the place
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Sandra

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Cody

Points faibles : Propreté, service et personnel
Roaches in the room, they were supposed to refund but never did
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Terri

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Roach City
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Leebehn Ken

Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
There’s a lot of cockroaches inside the room and its not clean.
Séjour de 3 nuits en novembre 2023

4/10 – Médiocre

Robert

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Only thing I like is the Jetted tub. Everything else was a disaster, a disappointment.
Séjour de 2 nuits en décembre 2023

2/10 – Terrible

Shana

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The photos on the ad are misleading as the dock pictures and building pictured is NOT this properly. This property is not on the water. Also, the bed, tv and furniture are super cheap and uncomfortable. Also, they have a severe cockroach and bug problem. Ot is basically a nasty property tat I drove out of my way to be here due to the false advertising on Expedia. I am extremely disappointed.
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Violeta

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dirty hotel smells bad, not clean, elevator doesn’t work, roaches everywhere
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Andrew

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Don’t stay here. It’s extremely run down, not taken care of, vandalized, and unsafe. My rooms lock was literally broken off my door, but no care was given. I walked in and immediately walked out and went to another hotel. They will not give me a refund either.
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Jesus

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Deanna

Voyage avec des animaux de compagnie
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There was no soap, only a foil pack of shampoo but had to use that to clean the jacuzzi tub. No bags for ice bucket, ice machine broken, elevator broken, sheets were dirty, about 7 different types of hair between sheets. Hair all over floor, sinks, tubs. ROACHES everywhere and very loud
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Nancy

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023

4/10 – Médiocre

Dawn

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Rooms are updated, but beds are not new, or if they are, they're CHEAP. The rooms were NOT cleaned. There was a full cigarette ash and used razor cap on bathroom counter, plus running roaches when we went to turn on the lights. AND...there was literally a vibrator where the Bible should have been in the nightstand. The smoke detector was off and ther elevator is broken.
Séjour de 1 nuit en octobre 2023

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
NASTIEST PLACE IN SEABROOK
Super super super dirty. Sheets and towels had hair and boogers all over them. The room was full of roaches tons of them. Everything was just grimy and dirty. Bed was old squeaky and uncomfortable. The air conditioner was super loud and moldy, the room smelled old and moldy. No coffee. Nasty tub and toilet. Also very loud day and night in the hallways, at some point a man was screaming obscenities and threats from the lobby to other guests upstairs for an hour it was terrifying. I couldn't even stay the night I left. I want a refund.
Séjour de 1 nuit en septembre 2023

2/10 – Terrible

Lucas

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We went into room and initially found 1 roach dead. Wasnt a big feal we woke up and found 5 more roaches crawling around floor and on wall. The A/C didnt blow cool enough even set to 60°f We felt we were burning up/ muggy(humid) in our room. Our bath/shower and the jacuzzi tub even quickly had cold water pouring out of faucet after turning in hot water. Electrical wires could be seen sitting in the inside of the light fixtures along the hall. The stairwell reaked of mols/ cigarettes/ and ither substances. Theres even a swatstika on the wall between floor 1 & 2! Couldnt make complaints to front desk due to person not being available around time of checkout. Overall horrible experience and potentially will be seeking reimbursement from said hotel.
Séjour de 1 nuit en septembre 2023

8/10 – Bien

Yuan

Séjour de 1 nuit en septembre 2023

2/10 – Terrible

Abdi

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023

2/10 – Terrible

Fernanda

Séjour de 1 nuit en septembre 2023

2/10 – Terrible

Martha

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms have roaches crawling around the walls,inside the toilets and inside tubs
Séjour de 2 nuits en septembre 2023

2/10 – Terrible

Erin

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
10 plus small german roaches upon entering the room. Walls, bathroom, bathrub, floors, etc. Extremely sticky floors. Dingy in general. We check out and requested refund immediately.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Maryanne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Tired Elegance for Cheap
This place was beautiful back in its day. Today it appears to be struggling while in the process to find that same beauty again. Having said this, it’s a great place for the price. The rooms are Large and comfortable. The water pressure was spectacular. The woman who checked me in was gracious and accommodating. I couldn’t be happier with my decision to stay here. It ain’t the Ritz but it’s definitely a phenomenally cheap place to stay and in today’s economy, this really matters! My only complaint is that there was no coffee.
Séjour de 1 nuit en août 2023

2/10 – Terrible

tammy

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
The sheets where dirty, they used a curtain as a bedspread and there were roaches everywhere
Séjour de 2 nuits en août 2023

8/10 – Bien

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2023

2/10 – Terrible

Robert

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Never checked in- no staff walked around for 20 minutes looking for someone, no furniture in lobby dirty towels thrown all over in hallway, roaches on walls. Left and checked into Holiday Inn down the street. I live in Seabrook and room was for a family member- very embarrassing! Place should be shut down. Seabrook is a nice community and thus property does not belong!
Séjour de 1 nuit en août 2023

10/10 – Excellent

Christina

Séjour de 1 nuit en août 2023

10/10 – Excellent

Christina

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023

2/10 – Terrible

Shelly

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rhe hotel was in a great apot for where we were going. There waa roaches everywhere. They had to come connect the tv before we could watch. No staff on duty. Had to call number if needed anything. No elevator. Aweful!!!

4/10 – Médiocre

Victoria

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No personnel at the front desk the majority of our stay. Lobby restrooms...out of order. Elevator...out of order. Musty smell in halls, mildew in tubs and sinks. Room was clean and freshly mopped but it wasnt long before the little bigs started appearing. NOT bed bugs. Water bugs or something. Pool was shut down for 2 days of our 5 days to add shock...started middle of the day on a Sunday. We tolerated all the terrible things because we were there and no rental car. But no offer of compensation was offered for any of the hassles we had to endure.
Séjour de 4 nuits en juillet 2023

2/10 – Terrible

Nancy

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Roach zMotel
We arrived at the room around 10:30 PM. The hallways are not air conditioned and it was 100 degrees outside. The elevator was broke so we tired luggage up 3 flights of stairs. YV in room did not work… we needed it on to drown the barking dog in the room next door. Guy came to look at TV , punched a button on the back… still didn’t work so he said to call the front desk after awhile and he would come back as he was in the middle of a big issue in another room. Went to take my makeup off and just try to make it through the night but saw 3 roaches in the bathroom when I turned on the light. Checked out at 11:00 PM 30 minutes after my arrival. Worst place I’ve ever see . Booked 3 nights and left at 11 pm and paid $200 to stay at Marriott courtyard.
Séjour de 3 nuits en juillet 2023

2/10 – Terrible

Marcus

Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Jolynn

Séjour de 4 nuits en juillet 2023