Outdoor pool

Reviews of Comfort Suites Seabrook - Kemah

2.5 out of 5
Comfort Suites Seabrook - Kemah
5755 Bayport Boulevard, Seabrook, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1000 reviews" "
Rating 8 - Good. 286 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DRAY WAS AMAZING. We needed help with printing for next day's adventure. He help us struggling seniors print what we needed.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Debi,That's wonderful to hear! We're so glad Dray was able to assist you with printing and make your experience enjoyable. Providing excellent service to our guests, especially during their adventures, is our top priority. We'll be sure to pass along your kind words to Dray. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

rosa

Travelled with family
Floor our room is in is under construction
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Rosa,Thank you for your perfect rating. We appreciate your understanding regarding the construction on your floor. We're working hard to improve our facilities, and we regret any inconvenience caused. Hope you have a pleasant stay, and we look forward to showcasing our improvements on your next visit!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Hi Donald,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay here again in the future.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 6, 2024
Hi Melissa,Our team is thrilled to hear that you plan to stay with us again in the future! We're dedicated to providing exceptional service and ensuring that your next experience with us is even more enjoyable. We appreciate your loyalty and look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Pedro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my 3 nights with the family. Rooms are spacious and easy access to the highways. Excellent value.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Hi Pedro,Delighted to hear that you and your family enjoyed your three-night stay with us. It's wonderful that you found the rooms spacious and appreciated the convenient access to highways. Thank you for highlighting our excellent value. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Acesa, Venus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk guy name Dary was awesome. I booked the wrong hotel but I’m so glad I found this gem And I will have future stays here.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Acesa,It's wonderful to hear that you had a pleasant experience with our staff. We're glad you found our hotel to be a gem and appreciate your future stays with us. Thank you for your kind words!

4/10 Poor

Emalie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby area was nice. The rooms, workout area, and hallways were very dirty. No carpet areas had been vacuumed for a while. We went through three rooms in our two nights there before getting an air conditioner that “mostly” worked. Breakfast was just okay with limited supplies so you don’t want to sleep late or you missed it. Staff was friendly though, and location was close to the Space Center.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Emalie,Your voice is valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Erin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need to install shampoo, conditioner & body wash dispensers in shower. Spoke to front desk, said they are ordered!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 23, 2024
Hi Erin,Thank you for your valuable feedback. We're glad to hear that you had a positive experience overall. Your suggestion regarding the shampoo, conditioner, and body wash dispensers has been noted. We appreciate your patience and look forward to welcoming you back for another excellent stay.

4/10 Poor

Raymond, Lewisville

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Hi Raymond,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

4/10 Poor

HOPE

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel because it had decent reviews and pictures. However, when we finally arrived, it was totally different than what was shown. Like another persons review, I don't know how it has such good reviews, they have to be fake. Look at Rachel Brock's photos, because that's what you will receive. That review she left is exactly spot on. No one changed the sheets nor changed the towels. I had to go down and ask for new towels myself. A room of 4, 2 towels? Breakfast was a disappointment...we just went out to eat. The room smelled like a smokers room when I requested a non-smoking room. Never again.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Hope,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

10/10 Excellent

Janee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is doing some renovations but not disturbing or dirty it is very clean the new management and employees are very welcoming and friendly. Breakfast is good the property is literally 5 mins from Kemah as well as all kinds of food restaurants. Will definitely stay here again! Thank you for such great hospitality!
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 16, 2024
Hi Janee,We are overjoyed to learn that your experience with us was nothing short of extraordinary. Your appreciation fuels our commitment to excellence, and we eagerly anticipate the opportunity to indulge you with another exceptional stay in the near future.

10/10 Excellent

Seth A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and helpful with things to do while I was on my vacation. Greeted with a smile as soon as I walked through the door.
Stayed 6 nights in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Hi Seth A,Your gracious compliments truly warm our hearts. We are delighted to hear that our dedicated team provided you with exceptional service, offering valuable assistance and recommendations to enhance your vacation experience. We eagerly await the opportunity to welcome you back for another memorable stay filled with warmth and hospitality.

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 15, 2024
Hi William,Appreciate you for sharing the rating of your recent stay. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

4/10 Poor

Raymond, Lewisville

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Raymond,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

4/10 Poor

Emil

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast was a joke. No eggs, no waffle mix, no milk!!! on and on
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Emil,I apologize for the disappointing breakfast experience you encountered during your stay. Your feedback is important to us, and we will address the issues you mentioned to ensure improvements are made. Please rest assured that we take your comments seriously, and we will work to provide a better breakfast experience for our guests in the future.

8/10 Good

Devon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Currently updating, so some was super new and clean and then others were in progress. It served its purpose and was clean.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 9, 2024
Hi Devon,We are pleased to hear that you found our updated areas to be new and clean, and we appreciate your understanding as we continue with our renovations. Ensuring a clean and comfortable environment for our guests is paramount, and we're glad we met your expectations in this regard. We look forward to completing our updates and providing an even better experience for you on your next visit.

8/10 Good

Keika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. The checkin process was simple. A little old and outdated but it was a quick one night stay
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 17, 2024
Hi Keika,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Newly renovated so was clean but not very organized. No Kleenex in room or waste basket in bathroom. Breakfast was chaotic with no plates, little food. Eventually everything showed up.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 4, 2024
Dear Guest,We appreciate your feedback on your recent stay. We're pleased to hear you found the newly renovated room clean but apologize for the oversight with the amenities. Your comments about the breakfast experience are valuable, and we will address these issues promptly to ensure a more organized and enjoyable stay for our guests.

4/10 Poor

floyd

Liked: Room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 26, 2024
Hi Floyd,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, room comfort
Some noticable blemishes but super clean
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 11, 2024
Hi Bobby,It's great to hear that you found our property clean to your satisfaction. Maintaining high standards of cleanliness is a top priority for us. We look forward to hosting you again soon.

10/10 Excellent

Devi prasad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 3, 2024
Dear Guest,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
First of all I booked this stay on hotels.com I searched & searched for one that was pet friendly. The charge said $10 per pet per stay. I was charged $20 per stay=$40 I spoke up to the gentlemen at the counter & he persistently kept saying no it’s $20 not $10. The other is issue was breakfast. The woman’s was working the front desk & breakfast. Was out of EVERYTHING not just food wise. Did not have gloves on or a hair net. I work in the food retail & that’s a must!!! Shame on her. No plates ,napkins, utensils, pepper. The second morning we went out for breakfast because it was the same woman again. Not very professional at ALL.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 3, 2024
Hi Lisa,We are truly sorry for your recent experience with our hotel. The conditions and services that you describe are not typical. We will investigate your feedback immediately and take appropriate action to rectify the situation. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Zigeng

The breakfast was not good, the eggs were cold.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Jan 1, 2024
Dear Guest,Thank you for your feedback, and we regret the inconvenience you experienced with the breakfast. We're sorry to hear that the eggs were not up to standard, and we appreciate you bringing this to our attention. Rest assured, we will address this issue promptly to ensure a better dining experience for our guests.

10/10 Excellent

Latitia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 1, 2024
Hi Latitia,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

8/10 Good

Jennifer

Liked: Amenities
Stayed 4 nights in Dec 2023
Response from Sophia CSR on Dec 30, 2023
Hi Jennifer,We are delighted to hear that you enjoyed your stay with us and we greatly appreciate your positive rating. Our primary objective is to ensure that our guests are completely satisfied. We would be grateful for any suggestions or recommendations you may have for your next visit. We look forward to the opportunity to welcome you back again soon.

10/10 Excellent

Dawanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 26, 2023
Dear Guest,Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

10/10 Excellent

Courtney

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! I would stay again.
Stayed 6 nights in Dec 2023
Response from Sophia CSR on Dec 26, 2023
Hi Courtney,It's wonderful to hear that you had such a positive experience during your stay with us! We're thrilled that you're considering coming back. Your satisfaction is our top priority, and we can't wait to have the opportunity to host you again.

10/10 Excellent

Md Rakibul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the breakfast. Other than that, great stay!
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 27, 2023
Dear Guest,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

10/10 Excellent

Nickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 24, 2023
Hi Nickie,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, hotel was quiet and well kept. Staff was chill, everything I want when I’m staying somewhere for a few days for work
Stayed 4 nights in Dec 2023
Response from Sophia CSR on Dec 20, 2023
Hi Thomas,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
it is a bargain for the quality get for the price paid
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Hi Patrick,We're delighted to have hosted your stay. Your opinion matters to us, and we're always striving to improve. If you have any suggestions on how we can enhance your experience, please share them with us. Your input is invaluable!

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 10, 2023
Hi Mark,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

8/10 Good

Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in this hotel many times, currently they are going through a transition from one hotel chain to another. Complete new staff is still learning the system. A young man (Dont know his name) that worked for the previous chain bent over backwards to make sure we had a very nice stay. The hotel is going through major upgrades and is planning on having the official reopening in Feb 2024. Unfortunately. you can tell that they have cut the budget on the simple things that a stay more comfortable. For example... Single ply Bathroom TP that makes better sand paper, packages of hot chocolate at the coffee station and items at the Break Bar are missing. I understand that they are going through a transition and I am sure it will return to levels better than before.
Stayed 4 nights in Nov 2023
Response from Sophia CSR on Dec 7, 2023
Hi Neal,Thank you for your loyalty and understanding during our transition. We appreciate your kind words about our dedicated staff, and we're glad they made your stay enjoyable. Your continued support means a lot to us, and we look forward to providing you with an even better experience in the future.

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is so wonderful. Marvelette is a joy!
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay!!!
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 11, 2023
Hi Carla,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 7, 2023
Hi Hector,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice people running it ,,,, not really a big complaint but a couple observations !!!! The microwave in my room did not work. I had to go to the front desk 3 times to get a remote that worked for the TV. Then the guest in the room next to mine had his music turned up very very loud that I had to go back to the front desk to complain because the phone in my room didn’t work.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 6, 2023
Hi Tim,Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Nov 3, 2023
Hi Frank,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

8/10 Good

Aliyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 30, 2023
Hi Aliyah,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Surrounding area was sketchy
Stayed 1 night in Sep 2023
Response from Sophia CSR on Oct 30, 2023
Hi Teresa,We always strive to provide the best possible service and ensure that our guests have a memorable stay. Your rating indicates that we were successful in meeting most of your expectations, and we are grateful for your recognition. However, we regret any issue you encountered. Safety and security are our top priorities, and we ensure that all our guests feel safe and secure during their stay with us. We will investigate your insecurities with our team to take corrective measures for your future visits.

4/10 Poor

mathew

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 26, 2023
Dear Guest,We noticed that you rated us below 5, and we're eager to understand the challenges you faced during your visit. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to better serve you in the future.

10/10 Excellent

Joseph

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 26, 2023
Hi Joseph,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we stayed 4 days the property was very clean and quiet ,the beds very comfortable ...From desk was so pleasant an friendy ..thank....Tony thank you very mach everything..
Stayed 4 nights in Oct 2023
Response from Sophia CSR on Oct 19, 2023
Dear Guest,Delighted to receive your gracious feedback! Your kind words fill us with immense joy and appreciation. We strive tirelessly to ensure that our services cater to your utmost satisfaction, and it brings us great pleasure to learn that you love the experience. Your encouraging endorsement is a testament to our dedicated efforts toward excellence. We eagerly await the privilege of serving you again soon!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 17, 2023
Hi Carolyn,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, clean and comfortable
Absolutely would stay here again! Front desk was so pleasant and friendly. The entire building is clean and inviting. Our room was the best and cleanest that we’ve stayed in in a long time.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Hi Patti,Thank you so much for your glowing review! We're delighted to hear that you found our property to be the cleanest and the best deal. It's wonderful to know that you had a positive experience with our friendly front desk team. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future!

4/10 Poor

Tashawna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Dear Guest,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 Excellent

Darlene

Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 3, 2023
Hi Darlene,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Lane, Houston

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good: Great Location and service staff. Bad: Breakfast was not good. No syrup or butter for waffles that were offered. Water pressure was awful in room.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Hi Lane,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

James

Travelled with family
Disliked: Amenities
Rooms smelled. Breakfast was mediocre at best.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Hi James,Thank you for sharing your feedback with us. We regret the issues you encountered during your stay. We take your comments seriously and will address them to improve the experience for our guests. Hope to have the opportunity to welcome you back for a better stay in the future.

10/10 Excellent

Germaine

Liked: Cleanliness, staff & service, property conditions & facilities
Great space!!!
Stayed 1 night in Sep 2023
Response from Sophia CSR on Oct 9, 2023
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.