Hall

DoubleTree by Hilton Houston Medical Center Hotel & Suites – Avis

4 out of 5

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 42 avis sur 65." "
Note de 8 – Bien, d’après 11 avis sur 65." "
Note de 6 – Acceptable, d’après 6 avis sur 65." "
Note de 4 – Médiocre, d’après 3 avis sur 65." "
Note de 2 – Terrible, d’après 3 avis sur 65." "

9,0/10

Propreté

9,0/10

Service et personnel

7,8/10

Commodités

8,6/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Lance

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is very nice and I will be staying again. The front desk including Javier and Doc were very polite and helpful. I have stayed at several hotels in my time and this place has it figured out. From the front desk, to the waitress at the restaurant, shuttle driver and security guard. I highly recommend this hotel for anyone in the area or anyone with a loved one visiting the Houston medical center. Keep up the good work!
Séjour de 1 nuit en mai 2024
Christian Jackson a répondu le 12 mai 2024
Thank you so much for leaving your thoughts on our property, Lance. We greatly appreciate your business and hope to see you back on your next Houston visit.

10/10 – Excellent

Miyokia

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Christian Jackson a répondu le 14 mai 2024
Thank you so much for your feedback!

8/10 – Bien

Laura

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Christian Jackson a répondu le 7 mai 2024
Thank you for your feedback Laura!

4/10 – Médiocre

Deanna

Voyage en famille
Points forts : Propreté
Points faibles : Commodités
The parking situation is atrocious! You’re charged for parking yet there isn’t enough spaces in the parking lot. The staff said we just needed to go drive to the back side of the hotel where there is a parking garage and then get reimbursed!! Unacceptable! With the money you charge for parking, you may want to hire valet service and they can drive to the parking garage! Because of this I will not be staying here again!
Séjour de 2 nuits en mai 2024
Christian Jackson a répondu le 6 mai 2024
Deanna, I greatly apologize for the inconvenience the parking situation has caused. I understand that it can be frustrating, but we do try our best to accommodate all of our guests. I wish that you would reconsider and give us a chance to make things right during your next visit to Houston.

4/10 – Médiocre

Randall

Points forts : Propreté
Points faibles : Service et personnel
Not a good check-in experience. The room i reserved wasn't ready at check-in time. After 15 minutes of the agent being on the phone be finally downgraded me
Séjour de 1 nuit en avril 2024
Christian Jackson a répondu le 1 mai 2024
Randall, I am very sorry for your poor experience with us. Please call the property directly so we can discuss details about your stay and make it right for you.

10/10 – Excellent

Mokhtar

Séjour de 1 nuit en avril 2024
Christian Jackson a répondu le 28 avr. 2024
Thank you for leaving your review! We are pleased to hear that you enjoyed your stay with us.

10/10 – Excellent

Sergio

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thank you
Séjour de 1 nuit en avril 2024
Christian Jackson a répondu le 28 avr. 2024
Thank you for your feedback, Sergio!

10/10 – Excellent

Mimie

Séjour de 4 nuits en avril 2024
Christian Jackson a répondu le 12 mai 2024
Thank you for taking the time to leave your feedback!

10/10 – Excellent

Mimie

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beds are comfortable.
Séjour de 1 nuit en avril 2024
Christian Jackson a répondu le 22 avr. 2024
Thank you so much for your feedback!

10/10 – Excellent

Lin

Séjour de 1 nuit en avril 2024
Christian Jackson a répondu le 12 mai 2024
Lin, thank you so much for staying with us!

10/10 – Excellent

Debra J

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
They upgraded me to a suite due to small children trying to open the adjoining room door when I was asleep and were very loud. Multiple complaints from other guests came thru from another room so they apologized and put me in an amazing room. Staff was amazing.
Séjour de 2 nuits en avril 2024
Christian Jackson a répondu le 16 avr. 2024
Thank you for your feedback! We are happy we could accommodate you during your stay. We hope to welcome you back in the not too distant future!

10/10 – Excellent

Rodney

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Christian Jackson a répondu le 16 avr. 2024
Thank you for your feedback, Rodney! We hope to welcome you back on your next trip to Houston.

2/10 – Terrible

Abigail

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Sou unos rateros , ladrones me robaron 150 dlls acusando a la gente de expedia
Séjour de 3 nuits en mars 2024
Christian Jackson a répondu le 16 avr. 2024
Hello Abigail, the hotel has an incidental authorization card of 50 per night. That covers any charges that may be placed on your room and is refunded after check out. If you have any other questions or concerns, please reach out to us directly to help clear things up. We appreciate you staying with us!

10/10 – Excellent

Anita

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to Texas Childrens Hospital
Séjour de 1 nuit en avril 2024
Christian Jackson a répondu le 16 avr. 2024
Thank you for your review! I am happy we could accommodate you, being so close to the Houston Medical Center.

10/10 – Excellent

Angela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The a/c in my room seemed to be struggling to keep it cool. Other than that it was terrific.
Séjour de 2 nuits en avril 2024
Christian Jackson a répondu le 12 avr. 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us. Also, thank you for informing us of the A/C issue, our engineering team will look into this as soon as possible.

10/10 – Excellent

Daniel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Charlie checked us in and told us where to go eat. He was AWESOME.
Séjour de 1 nuit en avril 2024
Christian Jackson a répondu le 12 avr. 2024
Thank you for your feedback, Daniel! We are happy to hear that you enjoyed your stay and found or staff to your liking.

10/10 – Excellent

Rodrick

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked the comfort of the rooms and beds.
Séjour de 2 nuits en mars 2024
Christian Jackson a répondu le 8 avr. 2024
Thank you so much for sharing your experience with us! We are pleased to hear that you enjoyed your stay and look forward to welcoming you back. Have a great day, Rodrick.

8/10 – Bien

William, Grove Hill

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mars 2024
Christian Jackson a répondu le 27 mars 2024
Thank you for your feedback. Thank you for staying with us!

6/10 – Acceptable

William

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mars 2024
Christian Jackson a répondu le 27 mars 2024
Thank you for your feedback, William!

10/10 – Excellent

Donald, Bossier City

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Restaurant needs improvements in menu and presentation
Séjour de 2 nuits en mars 2024
Christian Jackson a répondu le 24 mars 2024
Thank you, we will take your feedback into consideration and hope to see you back soon.

10/10 – Excellent

Rene

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Javier at the font desk was excellent.
Séjour de 1 nuit en mars 2024
Christian Jackson a répondu le 24 mars 2024
Thank you for your kind words. We look forward to welcoming you back in the not too distant future!

2/10 – Terrible

Daniel, Brenham

Points faibles : Service et personnel, commodités
A personal item of mine was removed from inside my suitcase and broken. The bathtub had hair in it from a previous guest. The bed sheets were not clean. Parking was $20 a night and we were unaware of. The only good thing about the stay was a buffet breakfast and the transportation.
Séjour de 2 nuits en mars 2024
Christian Jackson a répondu le 19 mars 2024
I am very sorry we did not hold up to your expectations. We do however appreciate your feedback. Please reach out to us to see how we can make things right for you.

8/10 – Bien

anand

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to the hospitals which was convenient. Room was on the small side.
Séjour de 2 nuits en mars 2024
Christian Jackson a répondu le 17 mars 2024
Thank you for your feedback!

8/10 – Bien

Nancy, Huntsville

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel
Parking was very limited. The dining had limited choices available and did not get what we ordered.
Séjour de 1 nuit en mars 2024
Christian Jackson a répondu le 17 mars 2024
Thank you for your feedback!

10/10 – Excellent

Sarah

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy Check in. Property was safe. Transportation choices were great for HLS and Rodeo. Would Recommend for Events at NRG Stadium. Sits in the Middle of the Houston Medical Center.
Séjour de 1 nuit en mars 2024
Christian Jackson a répondu le 23 mars 2024
Thank you, Sarah! We hope to see you on your next visit to Houston.

4/10 – Médiocre

Laurisa

Voyage en groupe
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The property knew we would arrive late.When we arrived it took 30 minutes for them to get us checked in. We finally made it to our room around 11:30 pm. The room was nothing like what I had chosen. I intentionally chose a suite that had a separate living area bc I was going to be having surgery at MD Anderson and would be staying 4 nights. Our room had no living area, only a small kitchen table with 2 chairs. The kitchen area had a stove that was so dirty you could actually write your name in the dirt. The bathroom had been recent renovated but the staff failed to explain that the shower only worked if you lifted the whole bath water spout up. When I went back downstairs to speak with the staff & manager and show them the picture of the suite I had booked through Expedia, they blamed the mishap on Expedia. When I demanded another room, I was told they had no other rooms available. By this time it was midnight and we were exhausted and I had early appointments the next morning. We chose to stay the night and they would move us the next day. I went straight up to the room and booked another hotel (Blossom Hotel) through Expedia and we checked out the next morning. I was told by the manager on duty that morning that she had just brought this up in their staff meeting that Doubletree needed to supply booking sites current pictures of the rooms they offered. She was apologetic and said she would refund me for the remaining 3 nights. We moved to the Blossom Hotel and enjoyed our st
Séjour de 4 nuits en mars 2024
Christian Jackson a répondu le 17 mars 2024
I am very sorry for your poor experience. Please reach out to the property directly to see what we can do to make it right for you!

10/10 – Excellent

Jeff

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was great
Séjour de 1 nuit en mars 2024
Christian Jackson a répondu le 17 mars 2024
Thank you so much for your kind words! We look forward to seeing you on your next trip to Houston.

8/10 – Bien

Kenneth

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Renovation is complete At checkout adding Hilton Honors Points was not discussed or offered and I was not able to utilize them post check in very disappointing
Séjour de 1 nuit en mars 2024
Christian Jackson a répondu le 17 mars 2024
Kenneth, thank you for your feedback. I am sorry we did not ask and apply your Hilton Honors account!

10/10 – Excellent

Janie

Séjour de 3 nuits en février 2024
Christian Jackson a répondu le 27 mars 2024
Thank you for your feedback! We are glad to hear you enjoyed your stay with us.

8/10 – Bien

Kimberly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was good
Séjour de 1 nuit en mars 2024
Christian Jackson a répondu le 11 mars 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us.

10/10 – Excellent

Klint

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was convenient to the medical center
Séjour de 1 nuit en février 2024
Christian Jackson a répondu le 9 mars 2024
Thank you for your feedback. We are glad we were able to accommodate! Have a great day!

10/10 – Excellent

Stephen

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great for rodeo attendees
Séjour de 1 nuit en février 2024
Christian Jackson a répondu le 29 févr. 2024
We appreciate your business and kind words. We look forward to welcoming you back to the rodeo next year!

6/10 – Acceptable

yang

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
I found two pieces dry nose under my pillow at first night when I am ready to go to bed.And it was too noisy my next room.
Séjour de 2 nuits en février 2024
Christian Jackson a répondu le 29 févr. 2024
Thank you for your response. I am very sorry for the poor experience you had with us during your stay. Please reach out to the hotel directly so we can get more information and to make things right.

10/10 – Excellent

James

Séjour de 1 nuit en février 2024
Christian Jackson a répondu le 29 févr. 2024
Thank you for your feedback! We appreciate you staying with us!

10/10 – Excellent

Christopher L., Clewiston

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Christian Jackson a répondu le 9 mars 2024
Christopher, thank you for your feedback! We are happy to hear that you enjoyed your stay with us.

10/10 – Excellent

James

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en février 2024
Christian Jackson a répondu le 9 mars 2024
Thank you for you feedback! We are so glad you enjoyed your stay with us. We look forward to seeing you again!

10/10 – Excellent

Michael

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel .
Séjour de 1 nuit en février 2024
Christian Jackson a répondu le 9 mars 2024
Thank you so much for you kind words and review Michael!

10/10 – Excellent

Jon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Christian Jackson a répondu le 9 mars 2024
Thank you for your feedback Jon. We are happy to hear that you enjoyed your stay with us.

10/10 – Excellent

Shara

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I really enjoyed it
Séjour de 1 nuit en janvier 2024
Christian Jackson a répondu le 9 mars 2024
Shara, we are so glad to hear you enjoyed your stay with us.

10/10 – Excellent

Claudia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Christian Jackson a répondu le 9 mars 2024
Thank you for your feedback!

10/10 – Excellent

Krystal

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place was incredible. Thank you so much,
Séjour de 3 nuits en janvier 2024
Christian Jackson a répondu le 9 mars 2024
We are happy to hear you enjoyed your stay. We look forward to seeing you again on your next visit to Houston!