Ratings based on 351 Verified Reviews

2.3 out of 5
24% of guests recommend
2.8 Room cleanliness
2.7 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveller from Salt Lake City, Ut

West Yellowstone is a fun place to stay

Posted 14-Oct-2017
Pros: The hotel was renovated nicely, comfy bed, very clean. Great place!
Cons: Parking could have been a little better, but understandable given the location
Location: Close to many fun spots. Big Sky, if you ski, Yellowstone and Island Park. Several great fishing lakes and streams. Fun shopping and good food!
If you are expecting a 5 star experience, don't come to West Yellowstone or this part of the country for that matter, and complain about it. WY is remote and small and that's what's fabulous about it. Expect most of the hotels here to be old, which makes them so quaint and this hotel is no different. The building was old, but our room was updated very nicely and was clean. The lovely girl at the desk was very nice and accommodating. The hotel is a short walk to some really cute shops and several nice restaurants. The best part is the proximity to the Park. We love Yellowstone and try to come at least once a year. We usually stay near JH, but WY was a very pleasant surprise. Great little town.
1 out of 5
by Carolyn

Reconsider before reserving this room.

Posted 4-Oct-2017 on Hotels
This hotel was one of the worst I have ever stayed at. 1.The room was dark, bulb burned out in ceiling light. 2. The dead bolt did not work 3. Light guard was off in one of the bathroom light. 4. Too soft bed, it's been around too long. 5. Carpet was dingy and a wrinkle in the carpet where one could trip. 6. Heard the people upstairs of our room walking and showering. 7. High price ;Good news; the desk attendant provided a hair dryer for me and she was pleasant.
5 out of 5
for Everyone
by A verified traveller

Posted 24-Sep-2017
Overall great experience. It would be great if the outdoor swimming pool is located in the inner lodge area instead of right next to the street.
5 out of 5
by Jessie

Posted 20-Sep-2017 on Hotels
Was a bed and shower
4 out of 5
by Joe


Posted 20-Sep-2017 on Hotels
No frills. Hot shower was awesome.
2 out of 5

Posted 18-Sep-2017 on Hotels
Hotel needed major renovation Outdate TV, old does not work
2 out of 5
by A verified traveller from Utah

Location used for high prices and poor quality

Posted 16-Sep-2017
Pros: Large end room was quiet. No bed bugs.
Cons: Spend a little of those high rates on repairs and upgrades. They seem to think they have the public over a barrel because of the location.
Location: Easy to find. Good restaurant half a block away.
Extremely expensive! Stains on carpet, threshold nail sticking up in bathroom-almost got cut, light switches didn't want to work, office clerk preferred watching TV, old appliances, strange smell, extremely narrow parking spaces, and more.
4 out of 5
by A verified traveller from Florida

Convenient to Yellowstone.

Posted 15-Sep-2017
Large, comfy room, but noisy fan. Beds were comfy. Parking was great, but spaces were not marked well enough to see at night. Evening staff was very pleasant. Morning staff was not on site, but we were able to contact her to change our reservation.
4 out of 5
by Jean

Overpriced for what you get

Posted 13-Sep-2017 on Hotels
Only problem was no designated handicap parking
3 out of 5
by A verified traveller

Posted 12-Sep-2017 on Hotels
The room was downstairs as if in a dungeon and felt very humid. Had we known that, we would not have asked for the family room (we were only 2 and didn't think the extra space was worth the dungeon feel). There was NO wifi. But the hospitality was wonderful; the breakfast terrific and the area very accessible.