Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews of Quality Inn Palm Bay - Melbourne I-95

2.5 out of 5
Quality Inn Palm Bay - Melbourne I-95
890 Palm Bay Rd Ne, Palm Bay, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 464 out of 1001 reviews" "
Rating 8 - Good. 303 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Thank you Tina for sharing your review that you had a perfect stay! It looks like your experience exceeded your expectations and truly made your time enjoyable. It's always wonderful when guests have such positive experiences. Whether it was the service, amenities, or the overall atmosphere of your stay, Thank you for sharing your feedback, and we look forward to welcoming you back for another perfect stay in the future!

8/10 Good

Gayank

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and rooms/common area is very clean. Only wished they changed the breakfast a little bit day to day.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you Gayank, I'm glad to hear that you found the staff friendly and the rooms/common areas very clean during your stay. It's always nice to feel welcomed and comfortable when traveling. Here at the Quality Inn we thrive to do that with our guest. I understand your desire for a bit more variety in the breakfast offerings. Providing a diverse breakfast menu can certainly enhance the overall experience for guests. I will be sharing your feedback directly with the upper management team of the establishment. Your input could help them make positive changes for future guests. Thank you for sharing and staying with us. We look forward to seeing you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you David for the wonderful review, feedback from our guest is very important to us. Our team works very hard to make sure our guest has an exceptional stay with us. I see we did that with you. We look forward to your next visit with us.

2/10 Terrible

Linda

Travelled with pets
I never stayed at this hotel they refused my stay because I did not have a hard copy of my New York state driver's license even though I had other forms of ID that could verify that it was me including my birth certificate social security card and a retired DMV license with the same ID number since I was 16 years old I then was outside organizing my things sitting down so that I could make my journey off the property more easily done with my dog and I was approached by one of the desk Representatives working there until to leave right away it can't stay there and I said I had no intention to stay there I was just rearranging things it would be easier for me to get around with my dog. The staff was very much uncompassionate and I would never use this location again
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you Linda for sharing. The hotel has a policy and the Staff is to enforce the policy. We are very sorry you did not have a physical ID but that is a requirement at our hotel for safety and security . We would recommend going and getting your physical ID so in future travels you will not run into this issue.

2/10 Terrible

Jolany's

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from General Manger on Mar 27, 2024
Dear JolanyThank you for taking the time to provide us with your feedback. We sincerely apologize that our hotel's policies did not meet your expectations. It is regrettable that we were unable to provide a grill area for your use, as we do not offer this amenity on-site for various reasons. We would like to clarify that the charges you mentioned were not related to your room but rather incurred due to the extensive cleanup required after your gathering at our pool area. Regrettably, your group of over 20 people caused significant disruption by spreading food around the pool, damaging property including umbrellas and pool furniture, and accessing restricted areas such as our storage unit. Furthermore, the incident led to the closure of the pool due to safety concerns, as foreign objects were found in the water, and the surrounding area was left in a disorderly state. The charges reflect the costs associated with restoring the pool area to its original condition and ensuring the safety and comfort of all our guests

6/10 Okay

Carter C.

Travelled with family
Easy access to interstate but pretty tired property.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 26, 2024
Thank you, Carter, for sharing your review with us,our hotel is located in a great location from interstate and also within walking distance to many restaurants and shopping. We are very excited to let our guest know that we will be going thru some upgrades this year also. We do hope to see you again on your next visit to the area.

2/10 Terrible

Jolany's

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel charges for everything, late check out, early check in, too much ice, if you don’t return your parking pass. We were charged a cleaning fee for something we did not do! Our room was dirty, the pillow casings were yellow and the bathroom curtain was broken! Front desk staff and manager were very nasty. Don’t waste your money staying here!
Response from Hotel Management on Mar 26, 2024
Dear JolanyThank you for taking the time to provide us with your feedback. We sincerely apologize that our hotel's policies did not meet your expectations. It is regrettable that we were unable to provide a grill area for your use, as we do not offer this amenity on-site for various reasons.We would like to clarify that the charges you mentioned were not related to your room but rather incurred due to the extensive cleanup required after your gathering at our pool area. Regrettably, your group of over 20 people caused significant disruption by spreading food around the pool, damaging property including umbrellas and pool furniture, and accessing restricted areas such as our storage unit.Furthermore, the incident led to the closure of the pool due to safety concerns, as foreign objects were found in the water, and the surrounding area was left in a disorderly state. The charges reflect the costs associated with restoring the pool area to its original condition and ensuring the safety and comfort of all our guests.Warm regards,

4/10 Poor

Doreatha

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is our first and LAST stay at this place. The rooms are very dated and small. The sink is detached from the bathroom. You close the door to use the toilet, then open the door to wash your hands - GROSS!!! The refrigerator had a red stain in the bottom. The microwave was dated and inoperable. We had to go downstairs to report an issue with the microwave and Mario at the service desk told us it would not be replaced since we were only booked for one night. A bulb was out in the room. The extra towels located underneath the sink area were wet due to pipe leaking so we had to go back down stairs to request more since the phone in the room was not working and we couldn't get through to down stairs on out cell. The pool was CLOSED due to maintenance. The quality here SUCKS. We would like a REFUND!!!! I also have photos.
Response from General Manager on Mar 23, 2024
Please allow us to express our sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the Microwave not being plug in and the one light bulb not working in the room above the bed and have addressed these with our Maintenance Dept. We do understand that in some hotels the vanity area and bathroom area are together in one room, Unfortunately, we were a Jamerson Inn before we became a Quality Inn and the structure of the building was set up this way already. We continuously strive to meet your needs and expectation.

8/10 Good

Octavio

Liked: Property conditions & facilities
And
Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
I'm glad to hear that you had such a positive experience with our staff! Providing excellent customer service is always our top priority, and it's wonderful to know that our team exceeded your expectations. We truly appreciate your kind words and thank you for taking the time to share your feedback.

6/10 Okay

Julia

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 21, 2024
Thank you for taking the time to leave a review. We appreciate your feedback.If you have any specific comments or suggestions you would like to share with us, please feel free to reach out. Your opinion is important to us as we strive to continually improve our offerings.Thank you for choosing to stay with us.

10/10 Excellent

Maki

Liked: Cleanliness, staff & service, property conditions & facilities
I can’t recall when I have dealt with nicer, more helpful staff!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Thank you Maki for sharing your review with us.We are so glad to hear that you had such a positive experience with our staff! Providing excellent customer service is always our top priority, and it's wonderful to know that our team exceeded your expectations. We truly appreciate your kind words and thank you for taking the time to share your feedback. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff; clean and quiet; room a bit damp/ musty but ok; easy access to highway; nice stay
Stayed 5 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
I'm happy to hear that you had a perfect stay! It's always our goal to provide our guests with an enjoyable experience. We strive to create a welcoming and comfortable environment for everyone who stays with us. Your positive feedback means a lot to us and serves as motivation to continue delivering exceptional service. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another wonderful experience!

8/10 Good

Randall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The refrigerator in room wasn’t cold!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 11, 2024
Thank you for sharing your review with us. Our team works hard to give an excellent stay with our guest and I see we did do that with you except with one thing. We do apologize that your stay was impacted by the refrigerator not being cold. Your comfort and satisfaction are important, and I apologize for any inconvenience. We will address this with our maintenance department. Thank you for bringing this to our attention, and we appreciate your feedback to help us improve our services.

8/10 Good

Gayle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is comfortable and well maintained.
Stayed 1 night in Mar 2024
Response from General Manger on Mar 5, 2024
Thank you, Gayle, for your review, our guest feedback is very important to us. Our team works hard to give our guest a great experience. We look forward to seeing you again.

8/10 Good

Shenoa

Stayed 3 nights in Feb 2024
Response from General Manger on Mar 25, 2024
Thank you Shenoa, for sharing your review with us.Our guest feedback is very important to us and always helps us improve your stay. We are pleased to see you had a great experience with us and we look forward to seeing you again.

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and Clean, nice hot breakfast included.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Thank you Greg for choosing to stay with us! We are thrilled to hear that you had a great experience during your time at our property. Our team works hard to ensure that each guest has a memorable and comfortable stay, and it is always rewarding to receive positive feedback.We are delighted that you enjoyed our amenities, services, and hospitality. Your satisfaction is our top priority, and we are grateful for your kind words. We hope that you had a chance to relax and unwind during your visit, and that you were able to create lasting memories during your stay with us.Your feedback is truly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to enhance your next stay, please do not hesitate to reach out. Thank you once again for your kind words, and we hope to see you again

8/10 Good

Mary Anne

Stayed 1 night in Feb 2024
Response from General Manger on Feb 20, 2024
Thank you, Mary Anne, for taking the time and sharing your review with us at the Quality Inn. We aim to provide a great experience for our guests. I see our team did that with you on your stay. We do look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Elke

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled bad and seemed pretty dirty, with some pieces falling apart
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 16, 2024
Thank you for sharing your review with us

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay at the Quality Inn. No problems at all. We will stay there again for sure.
Stayed 2 nights in Jan 2024
Response from General Manger on Feb 16, 2024
Thank you, Mike, for the wonderful review. We are pleased to hear that your found everything you needed and that the space was very clean, It is always great to have positive experience when it comes to accommodation to our guest. We look forward to seeing you again on your next visit.

8/10 Good

Gregory

People were vwry nice that work there
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Gregory,Thank you so much for taking the time to share your wonderful feedback about Quality Inn Palm Bay. We're thrilled to hear that you found your experience with us to be superior in every way. Our team works hard to provide exceptional service, and it's truly rewarding to know that we made a positive impact on your journey.We take great pride in our staff and are delighted to hear that they contributed to making your stay wonderful.

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were friendly but I had to switch rooms twice because of the appliances not working in one room, and the lack of cleanliness in another.
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 11, 2024
I'm sorry to hear about the issues you experienced during your stay. It's great to hear that the staff were friendly, but I understand that having to switch due to the heat not working in your room as it was chilly here in Florida at 65 degrees outside. I am pleased to know that the staff was very quick to accommodate you and get you a different room and get you settled in.Your feedback is important, and I ensure that this information is shared with the team so that they can address these issues and prevent similar occurrences in the future.

6/10 Okay

Joel

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
I've stayed here 3 times with my family and all 3 times the rooms smell like damp. They have moisture bags hanging or dehumidifiers in the rooms. Rooms are outdated. They sell beverages, but NOT milk bc thats only for breakfast. Other than that, its walking distance to a lot of restaurants and gas stations in the surrounding shopping center. Staff is friendly.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 11, 2024
Thank you for sharing your feedback. It's great to hear that the staff is friendly and that the hotel's location provides convenient access to nearby restaurants and amenities. However, I understand your concerns about the outdated rooms and the limited availability of beverages such as milk outside of breakfast hours. Your insights are valuable, and I'll make sure to pass them along to the management for their consideration.

10/10 Excellent

R

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 11, 2024
Thank you so much for taking the time to share your wonderful feedback about Quality Inn Palm Bay. We're thrilled to hear that you found your experience with us to be superior in every way. Our team works hard to provide exceptional service.

4/10 Poor

Sheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The air conditioner was so full of mold that I had multiple asthma attacks throughout the night. It was dangerous and scary.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 7, 2024
Thank you for sharing your review with us. We do apologize that your experience was not to your satisfaction. Our guest feedback is important to us and I will be addressing this with the correct departments.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Breakfast was good and it was very clean.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Thank you Lisa,We're thrilled to hear that you had a positive experience with us! Our staff works hard to ensure that our guests feel welcomed and well taken care of, and it's wonderful to hear that you found them great. We're also glad you enjoyed the breakfast and found the rooms to be very clean. Thank you for taking the time to share your feedback, and we hope to have the pleasure of welcoming you back in the future!

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was clean and nice, the room had a bit of a musty smell due to humidity which they were trying to manage. Also, while it was a pet friendly hotel, it was not as pet friendly as I expected. Upon check in was told that my dog could not be left in the room unattended, and if they were, I would be fined and told to leave.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 2, 2024
Dear Allen,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Palm Bay - Melbourne I-95.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the pet policy with leaving your pet unattended. We have this policy for the safety of your pet and our staff. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Carol

Stayed 1 night in Jan 2024
Response from General Manger on Mar 20, 2024
Thank you, Carol, for the wonderful review, We are thrilled to know you enjoyed your stay with us. Our team works very hard to make sure your stay is expectational. We look forward to seeing you again.

10/10 Excellent

Vitalii

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on Feb 3, 2024
Thank you vitalii so much for taking the time to leave such a fantastic review! We are thrilled to hear that you had a five-star experience with us. It's always our goal to provide top-notch service and exceed our customers' expectations, and we are delighted to know that we hit the mark with you.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mario at the front desk was great. An exceptional employee.
Stayed 1 night in Jan 2024
Response from General Manger on Feb 2, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Quality Inn I-95. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Joel, Oakland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay the night
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Thank you so much Joel for taking the time to share your experience with us! We're thrilled to hear that you had a great stay at our place. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.

10/10 Excellent

Marlina

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Certainly! Here's a response to a positive review:Thank you Marlina so much for your kind and positive feedback! We're thrilled to see that you had a great experience with us. Our team works hard to ensure that our customers are satisfied, and it's always rewarding to hear that our efforts are appreciated. We look forward to serving you again in the future and providing you with the same level of excellent service. Thanks for choosing us!"

8/10 Good

Rafael

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you! We're delighted to hear that you enjoyed your stay with us. We strive to provide a great experience for all our guests, and we're thrilled that we could meet your expectations. We hope to welcome you back again in the future!

4/10 Poor

Brianna

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Thank you for taking the time to leave a review. We're sorry to hear that your experience with our product/service didn't meet your expectations. Your feedback is important to us as we continuously strive to improve. If there's anything specific you'd like to share with us to help us understand how we can do better, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Greg, West Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
2nd time staying here, and won't hesitate to stay again next time we're in the area. Front desk staff is very attentive and friendly.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 24, 2024
We are thrilled to hear that you've enjoyed your second stay with us! Thank you for your kind words about our front desk staff – we take great pride in providing attentive and friendly service to all of our guests. We look forward to welcoming you back the next time you're in the area. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Staff very accommidating.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Ellen,Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay was accommodating and that you found our hotel to be very clean. We take great pride in providing a comfortable and welcoming environment for all our guests, and it's always rewarding to hear that our efforts have made a positive impact.We hope that you had a truly enjoyable experience with us, and we look forward to welcoming you back in the future. Thank you once again for choosing to stay with us.

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 20, 2024
Thank you Joey.We're delighted to hear that you enjoyed your stay with us. We strive to provide a great experience for all our guests, and we're thrilled that we could meet your expectations. We hope to welcome you back again in the future!

6/10 Okay

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay there again
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
We're thrilled to hear that you enjoyed your stay! We can't wait to welcome you. We appreciate your feedback and look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 18, 2024
Thank you so much for your fantastic feedback! We are thrilled to see that you had a perfect stay at our hotel. Our team works hard to ensure that every guest has a wonderful experience, and it's incredibly rewarding to receive such positive review We hope to have the pleasure of welcoming you back for another outstanding stay in the near future!

10/10 Excellent

Amanda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice property. The second time we have stayed. Would recommend and would stay here again. Pet-friendly. Only down side is they have no variety with the breakfast. Same thing every day would be the only complaint.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 16, 2024
It's great to hear that you have had a positive experience at the property and that you would recommend it to others. It's also a joy to be pet friendly as we love dogs very much. I understand your point about the breakfast, and it's helpful feedback for the property to consider. Thank you for sharing your thoughts, and I hope you have another enjoyable stay in the future!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The only exception was that breakfast was already done before we got downstairs
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Warren,I'm glad to hear that everything else met your expectations! I'm sorry to hear about the issue with breakfast being finished before you were able to enjoy it. Our breakfast hours are fro 6am to 9am. Your input is valuable to us. We hope to have the opportunity to welcome you back in the future and you being able to enjoy our breakfast we offer.Thank you for choosing our establishment!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated. Comfortable rooms, Staff is willing and knowledgeable!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Thank you for your kind words! We're delighted to hear that you found our accommodations nicely decorated and comfortable, and that our staff provided you with willing and knowledgeable service. We strive to create a welcoming and enjoyable experience for all our guests, and it's wonderful to know that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future for another fantastic stay!

2/10 Terrible

Owen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor housekeeping, old soap in shower from previous person, no shower curtain had to ask twice before one was installed. Bug on window curtains, the worst breakfast i have every experienced in a hotel. Where is the management???
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 11, 2024
We are truly sorry to hear about the numerous issues you encountered during your stay. Please accept our sincere apologies for the subpar housekeeping, the oversight with the shower curtain, and the disappointing breakfast experience. This is certainly not the standard of service we strive to provide.Rest assured, we take your feedback seriously, and we will be addressing these concerns with our management and housekeeping teams to ensure that necessary improvements are made. We value your input and would appreciate the feedbackThank you for bringing these matters to our attention.

2/10 Terrible

Keith

Disliked: Cleanliness, property conditions & facilities
The room had a musty moldy smell. There was a desiccant bag hanging in the room due to moisture. The mattress was junk
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you for taking the time to tell us about your experience at the Quality Inn I-95.I am sorry that your experience did not meet your expectations: please allow me to express my sincerest apologies.Your feedback is very important to us, and I am sorry the hotel and the room were less than adequate during your stay. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at the Quality Inn we continuously strive to meet your needs and expectation.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future

8/10 Good

Pat

Travelled with partner
Very average The water pressure was poor Snack machine half empty
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you for taking the time to tell us about your experience at the Quality Inn I-95.I am sorry that your experience did not meet your expectations: please allow me to express my sincerest apologies.Your feedback is very important to us, and I am sorry the hotel and the room were less than adequate during your stay. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at the Quality Inn we continuously strive to meet your needs and expectation.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future

10/10 Excellent

piu

Stayed 1 night in Jan 2024
Response from Guest Services on Jan 8, 2024
Thank you for sharing your experience with other travelers. I am so glad you enjoyed your stay. The entire team will be so pleased to know how they have contributed to your weekend at Quality Inn I -95. I am so sorry about how the other family impacted your stay. In the future, please do not hesitate to let one of the team members know what's going on (during and/or after office hours) so we can address the situation. Again, thank you for taking the time to review Quality Inn Palm Bay I-95. We are truly grateful for your business

8/10 Good

Matthew

Stayed 2 nights in Jan 2024
Response from General Manger on Jan 25, 2024
Thank you, Mathew for the kind review, We are delighted to know you had a good experience with us. Our team works hard to maintain a clean and welcoming environment for our guests, and we are very pleased we met that with you. Thank you for choosing to stay with us at the Quality Inn I-95

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn Palm Bay - Melbourne I-95 and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

2/10 Terrible

santo

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a very musty oder. The bed sags in the middle. I saw silver fish bugs. the breakfast was minimal at best. Still useing covid as a excuse not to service the rooms, during the stay. Not worth the price.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 7, 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and value all opinions as they help us continuously improve our services. We are sorry to hear that your experience at our hotel did not meet your expectations. We would like to express our sincere apologies for any shortcomings you encountered during your stay.

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manger on Dec 31, 2023
Thank you Michelle for the wonderful review. We aim to make our guest stay a perfect 10 and I see we did that with your stay. We do hope to see you again soon

10/10 Excellent

Richardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and decent
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 31, 2023
Thank you for sharing your review with us