Prestige Chiado | View from room

Reviews of Bairro Alto Hotel

5 out of 5
Bairro Alto Hotel
Praca Luis De Camoes 2, Lisbon, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 398 out of 512 reviews" "
Rating 8 - Good. 80 out of 512 reviews" "
Rating 6 - Okay. 25 out of 512 reviews" "
Rating 4 - Poor. 7 out of 512 reviews" "
Rating 2 - Terrible. 2 out of 512 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arch

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and staff was excellent
Stayed 3 nights in Mar 2024
Response from Marina Melo - Guest Relations on Mar 25, 2024
Thank you very much for choosing Bairro Alto Hotel for your stay in Lisbon! We are thrilled to read that you had a memorable stay with us!As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service, and as our guest, you are our most valued advisor.Your satisfaction is our main goal, and it is rewarding to know that we were able to fulfill your expectations!Thank you again for staying with us and we are looking forward to welcoming you again at Bairro Alto Hotel!

10/10 Excellent

Jun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay!! Five stars
Stayed 6 nights in Feb 2024
Response from Guest Relations Bairro Alto Hotel on Feb 28, 2024
Dear JunWe are thrilled to read that you had a memorable stay with us and that you enjoyed our premium location with our unique view, our gourmet gastronomy and the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Raquel Loureiro // Guest Relations

10/10 Excellent

Farid

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable to a lot of restaurants and shopping. Hotel staff were amazing. Super friendly. Highly recommend
Stayed 3 nights in Jan 2024
Response from Guest Relations Bairro Alto Hotel on Jan 22, 2024
Dear Mr. Farid , We are thrilled to read that you had a memorable stay with us and that you enjoyed our premium location with our unique view, our gourmet gastronomy and the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Raquel Loureiro // Guest Relations

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Guest Relations on Jan 15, 2024
Dear Amy, Thank you for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms - waterfront setting. Excellent staff.
Stayed 1 night in Dec 2023
Response from Guest Relations Bairro Alto Hotel on Dec 24, 2023
Dear Ms. LindaThank you for taking the time to let us know about your recent stay at Bairro Alto Hotel.We would like to thank you for these amazing comments and glowing review about your experience. We are all looking forward to welcoming you for another memorable experience!Kind Regards,Raquel Loureiro // Guest Relations

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at The Barrio Alto Hotel. The location is great . We had an issue with our first room. Rachel the customer service representative for the hotel took care of us and moved us to a different room which was perfect. The included breakrast is wonderful and the view from the terrace is beautiful.
Stayed 3 nights in Dec 2023
Response from Guest Relations on Dec 19, 2023
Dear Victoria, We are happy to read that you had another memorable stay with us and that you enjoyed our premium location, unique view and our Gourmet Breakfast!Glad we were able to accomodate you and solve any risen issue.As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for yet another memorable experience! Best Regards,Rafael Soares

10/10 Excellent

Brook

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this hotel, the location, the staff, the rooms. 5 Stars!!
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 17, 2023
Dear Brook, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We are glad to read that you enjoyed our premium location, rooms and our attentive team!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid
Stayed 3 nights in Dec 2023
Response from Guest Relations on Dec 9, 2023
Dear Ms. Daisy, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Raquel Loureiro // Guest Relations

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations on Dec 17, 2023
Dear Lilia, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Staff is very friendly and helpful.
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 20, 2023
Dear Michael,We are thrilled to read that you had a memorable stay with us and that you enjoyed the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Marina Melo

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and great hotel. Breakfast and dinner in the BAHR restaurant was a real highlight with brilliant service and food quality.
Stayed 3 nights in Nov 2023
Response from Marina Melo - Guest Relations on Nov 17, 2023
Dear Mr. Andrew,We are thrilled to read that you had a memorable stay with us and that you enjoyed our premium location as well our gourmet gastronomy and the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Marina MeloGuest Relations

10/10 Excellent

Bill and Randee, AIRDRIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Superb care and attention to the condition of the rooms and treatment of the guests. Excellent food preparation and service.
Stayed 7 nights in Oct 2023
Response from Guest Relations on Nov 15, 2023
Dear Bill & Randee, We are very happy to read that you had a memorable stay with us and that you enjoyed our gourmet gastronomy, the comfort of our Rooms and the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Looking forward to welcoming you back soon for another memorable stay! Best Regards,Rafael Soares

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a classic European hotel with incredible service. It sits on a vibrant, if busy, city square. That can make it a little noisier than ideal but there are a lot of shops and bars within easy walking distance. They made to order breakfast was some of the best food we had in Lisbon. Love this place.
Stayed 2 nights in Nov 2023
Response from Guest Relations on Nov 15, 2023
Dear Terry, We are thrilled to read that you had a memorable stay with us and that you enjoyed our location with our unique view, our gourmet Breakfast and the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another great experience! Best Regards,Rafael Soares

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and very friendly staff
Stayed 13 nights in Oct 2023
Response from Guest Relations on Nov 8, 2023
Dear Mr. Henry , We are thrilled to read that you had a memorable stay with us and that you enjoyed the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Raquel Loureiro // Guest Relations

10/10 Excellent

Jonathan

Stayed 2 nights in Nov 2023
Response from Guest Relations on Nov 29, 2023
Dear Mr. Jonathan,Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Raquel Loureiro // Guest Relations

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything. A wonderful stay.
Stayed 4 nights in Oct 2023
Response from Guest Relations on Nov 5, 2023
Dear Ms. Sheila,We are thrilled to read that you had a memorable stay with us and that you enjoyed our premium location with our unique view, our gourmet gastronomy and the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Raquel Loureiro // Guest Relations

10/10 Excellent

Noa

Stayed 2 nights in Oct 2023
Response from Guest Relations on Nov 23, 2023
Dear Noa, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations on Nov 19, 2023
Dear Danielle, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Evi

Travelled with group
Liked: Cleanliness, staff & service, amenities
Convenient and in beautiful old city.
Stayed 3 nights in Oct 2023
Response from Guest Relations on Oct 25, 2023
Dear Evi, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, warm service
Stayed 4 nights in Oct 2023
Response from Guest Relations on Oct 24, 2023
Dear Henry, We are thrilled to read that you had a memorable stay with us and that you enjoyed the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Rafael Soares

10/10 Excellent

fabian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great if property had a pool.
Stayed 4 nights in Oct 2023
Response from Guest Relations on Oct 8, 2023
Dear Fabian, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This stylish hotel is just excellent on all levels. The staff are incredibly friendly and efficient. The housekeeping team is among the best we have experienced. The food is outstanding. We ate at the Fifth Floor restaurant on our first night and the meal was first class, the terrace bar on the sixth floor is unmissable, with amazing views across the City, and delicious light meals. Breakfasts were also excellent. One of the main attributes we noticed, though, was how there was such a calm and relaxing ambience throughout the hotel. The rooms are beautifully decorated with everything you need, and the bed was supremely comfortable. Above all, though, it is the staff that stand out, from the front desk, to the restaurants/bars and the housekeeping team. The service we got was impeccable everywhere. We thoroughly enjoyed our stay at this wonderful hotel.
Stayed 5 nights in Sep 2023
Response from Guest Relations on Sep 24, 2023
Dear John, We are thrilled to read that you had such a memorable stay with us and that you enjoyed our premium location with our unique view, our gourmet gastronomy and specially the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Rafael Soares

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff with great recommendations. Comfortable bed and room just a bit on the small size. Well worth the $. Full breakfast with many options and a gorgeous view. Will definitely return.
Stayed 3 nights in Sep 2023
Response from Marina Melo - Guest Relations on Sep 13, 2023
Dear Lisa, We are very glad to read that you had a memorable stay with us and that you specially enjoyed our unique view, our breakfast and the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations! Again, we are very appreciative for your feedback! Looking forward to welcoming you back soon! Best Regards, Marina Melo Guest Relations

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed being in the center of Lisbon, and the hotel and staff were impeccable !
Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 11, 2023
Dear Sarah, We are thrilled to read that you had a memorable stay with us and that you enjoyed our premium location and our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Rafael Soares

10/10 Excellent

Linda

Stayed 3 nights in Sep 2023
Response from Guest Relations on Sep 26, 2023
Dear , Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Leila, Corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service without being intrusive. So happy to be back in the room every night eagerly expecting what surprise is in store for us for the night. Wait staff at the restaurant were so attentive you do not need to ask. If you feel chilly at their outdoor dining, a small blanket would miraculously appear for your use.
Stayed 8 nights in Aug 2023
Response from Guest Relations on Aug 29, 2023
Dear Ms. LeilaThank you for choosing Bairro Alto Hotel!We are thrilled to read that you had a memorable stay with us and that you specially enjoyed the your room and the quality of our service! Your remarks were shared with the entire team, who I am certain will be motivated to keep the quality and commitment with our guests! Again, thank you for choosing Bairro Alto Hotel and we are looking forward to welcoming you again soon! Kind Regards,Raquel Loureiro

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Caring and professional staff, beautiful facilities, wonderful breakfast
Stayed 2 nights in Aug 2023
Response from Guest Relations on Aug 29, 2023
Dear Mr. ChristopherThank you very much for choosing Bairro Alto Hotel for your stay in Lisbon and for your fantastic review! It is rewarding to read that the overall experience met your expectations and that you especially enjoyed the service of the attentive team, the quality of our Restaurant and our premium location!Bairro Alto Hotel was designed to provide our guest with the most comfort! All the details were thought for you and for your needs.Your feedback was shared with our Team who I am certain will be encouraged by your observations. Looking forward to welcoming you again for another memorable stay!Best Regards, Raquel LoureiroGuest Relations

10/10 Excellent

Roheet, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and with great staff! Would stay again!
Stayed 5 nights in Aug 2023
Response from Guest Relations on Aug 18, 2023
Dear Roheet, We are thrilled to read that you had a memorable stay with us and that you enjoyed the service of our attentive team! Looking forward to welcoming you back soon for another memorable experience! Best Regards,Rafael Soares

10/10 Excellent

Hollie, SOMERSET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel is top notch.
Stayed 3 nights in Aug 2023
Response from Guest Relations on Aug 16, 2023
Dear Hollie, We are thrilled to read that you had a memorable stay with us! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Rafael SoaresGuest Relations

10/10 Excellent

aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in top location, concierge team made things happen-they are the best! Would highly recommend
Stayed 3 nights in Aug 2023
Response from Guest Relations Bairro Alto Hotel on Aug 8, 2023
Dear aaron,Thank you for taking the time to let us know about your recent stay at Bairro Alto Hotel.We would like to thank you for these amazing comments and glowing review about your experience. We are all looking forward to welcoming you for another memorable experience!Kind Regards,Raquel LoureiroGuest Relations

10/10 Excellent

Phillis, Dallas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and great location
Stayed 1 night in Jul 2023
Response from Guest Relations on Aug 3, 2023
Dear Phillis, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We are happy you enjoyed our premium location!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great neighborhood
Stayed 3 nights in Jul 2023
Response from Guest Relations on Aug 3, 2023
Dear Todd, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We are glad you enjoyed our premium location!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Kimberly

Stayed 4 nights in Jul 2023
Response from Guest Relations on Aug 3, 2023
Dear Kimberly, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop bar was beautiful. Amazing breakfast included in stay and the perfect amount of gym equipment sauna to take care of yourself during a fun weekend in the city.
Stayed 3 nights in Jul 2023
Response from Guest Relations on Aug 3, 2023
Dear Matthew, We are thrilled to read that you had a memorable stay with us and that you enjoyed our gourmet gastronomy and our gym and Welness Center! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Rafael Soares

8/10 Good

Jose

Stayed 1 night in Jul 2023
Response from Guest Relations on Aug 4, 2023
Dear Jose, Thank you very much for choosing Bairro Alto Hotel and for your great rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Saudades

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay at Bairro Alto Hotel. The staff were super helpful and their restaurant, BAHR was amazing. Highly recommend it.
Stayed 3 nights in Jun 2023
Response from Guest Relations on Aug 3, 2023
Dear Saudades, We are thrilled to read that you had a memorable stay with us and that you enjoyed our gourmet gastronomy and the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Rafael Soares

10/10 Excellent

Baruch, denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Very knowledgeable and helpful Rooms are 1st class. And close to all attractions in town
Stayed 4 nights in Jun 2023
Response from Guest Relations on Aug 3, 2023
Dear Baruch, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!we are glad you enjoyed our premium location and atentive Team.We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Yaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Guest Relations on Aug 3, 2023
Dear Yaron, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Ilker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really friendly
Stayed 1 night in Jun 2023
Response from Guest Relations on Aug 3, 2023
Dear Ilker, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We are glad you enjoyed the service of our atentive Team.We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Karl

Stayed 9 nights in Jan 2023
Response from Guest Relations on Aug 3, 2023
Dear Karl, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Roxanne, Yorba Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in May 2023
Response from Guest Relations on May 17, 2023
Dear Roxanne, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Gantt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Booked Jr. Suite Category. Room was well thought out. Staff was delightful. Breakfast terrace and rooftop bar terrace were top notch.
Stayed 1 night in May 2023
Response from Guest Relations on May 17, 2023
Dear Gantt, We are thrilled to read that you had a memorable stay with us and that you enjoyed our unique view & gourmet gastronomy and the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Rafael Soares

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in terrific location. Stayed for a week and would go back.
Stayed 8 nights in May 2023
Response from Guest Relations on May 10, 2023
Dear Zachary, We are very glad to read that you had a memorable stay with us and that you enjoyed our premium location! Looking forward to welcoming you back soon for another memorable experience! Best Regards,Rafael Soares

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cruise and tour Europe.
The hotel and its staff are amazing. Everything here is as it should be. Every question or request was met and filled with enthusiasm.
Stayed 2 nights in Apr 2023
Response from Guest Relations on May 3, 2023
Dear Chris, We are thrilled to read that you had a memorable stay with us and that you specially enjoyed the service of our attentive team! Your remarks were shared with all and surely they will be motivated to keep the quality and commitment! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Rafael Soares

6/10 Okay

H. M.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Room was uncomfortably small. Room was not made up until we complained late on second day. Dry cleaning wasn’t returned on time. Shower door didn’t close.
Stayed 2 nights in Apr 2023
Response from Guest Relations on Apr 29, 2023
Dear H.M., We are gladto read that you enjoyed the service of our attentive team during your stay! Regarding the room size, we do have bigger rooms and for your next stay we would suggest you consider booking a higher room category. Im certain you will feel more comfortable, as these rooms and bathrooms are larger and have plenty of natural light. Please accept our apologies for the operational failures you have indicated. All your valid observations were highly taken into consideration and shared with our team, to improve the service and assure some situations do not repeat themselves.Again, we are very appreciative for your feedback!We truly hope to welcome you again so you can testify our evolution.Best Regards,Rafael Soares

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel yet
My cousin Kathleen and I travel abroad once a year, this year we decided on Portugal and Spain. Our hotel in Lisbon was the nicest hotel we’ve stayed in thus far.
Stayed 2 nights in Apr 2023
Response from Guest Relations on Apr 29, 2023
Dear Paula, We are really glad to read that you and Kathleen had a memorable stay with us! Your remarks were shared with all and surely they will be motivated to keep the quality and commitment! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Rafael Soares

10/10 Excellent

Gerard

Stayed 3 nights in Jan 2023
Response from Guest Relations on Apr 21, 2023
Dear Gerard, Thank you very much for choosing Bairro Alto Hotel and for your excellent rating!We look forward to welcoming you again for another memorable experience!Best Regards,Rafael Soares

10/10 Excellent

Thomas, Oakville

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bairro Alto Hotel had been recently renovated, and it looks very good. Our room was spacious. The staff was friendly. Made it feel like home. Lots of amenities in the room.
Stayed 3 nights in Apr 2023
Response from Guest Relations on Apr 10, 2023
Dear Thomas, We are thrilled to read that you had a memorable stay with us and that you enjoyed our newly renovated rooms and the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back home for another memorable experience! Best Regards,Rafael Soares

10/10 Excellent

Alexandre, Aventura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff… Very good option in Lisbon..
Stayed 4 nights in Mar 2023
Response from Guest Relations on Apr 4, 2023
Dear Alexandre, We are very happy to read that you had a memorable stay with us and that you enjoyed our premium location with our unique view and the service of our attentive team! As a member of The Leading Hotels of the World, we strive to provide unparalleled experience and personalized service and it is rewarding to know that we were able to fulfill your expectations!Again, we are very appreciative for your feedback!Looking forward to welcoming you back soon for another memorable experience! Best Regards,Rafael Soares

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely rooms, excellent food
Stayed 3 nights in Mar 2023
Response from Guest Relations on Mar 28, 2023
Dear Olivia,Thank you very much for choosing Bairro Alto Hotel and for providing us with feedback about your stay! We are very glad to read that you enjoyed our premium location, the comfort of your room and our gourmet gastronomy. We will share your remarks with the Team!Looking forward to welcoming you again at Bairro Alto Hotel for another memorable stay!Best Regards,Rafael Soares