Went with a group of 7 girls, enjoyed our time. Location was great. Staff were nice. Check in was neat, upon arriving we were escorted to vip services served with champagne. The house keeping personel was the only creepy part about our trip. They came every chance they can 8am, 10am 3pm and even 9pm! Even while you're in the shower or on the toilet. It was overwhelming even with our mysterious missing do not disturb sign. After calling the front desk they couldn't answer why they're in our room at 9pm with lights off. Strange. Food was great, food staff and managers were courteous.
"As they said: "Impeccable Service From the Heart""
Employees always willing to help with excellent treatment and courtesy. The pool area they guys are incredible. They work the whole day under sun and do not stop asking what do you need?. The food is acceptable, but the buffet does not kept warm food and sometimes you can find the same plates. When you spend a week there you can be bored about the same food. Of course you have the option to choose other restaurant. The room are extremely clean. they change your towel any time you requested or the night service do it.
We rent jet ski with a guide Ricardo Fuentes from EpicWater Toys. It was a nice experience. Ricardo was incredible. He
made us feel safe and encouraged me to handle the jet ski alone for the first time. I felt happy and excited.
Plenty of activities and amenities.
The only negative point was with kid’s water play area.They have scheduled time to play with the family. Adults with children only can be there from 9 to 10am, 1 to 2 pm and 4 to 5 pm.
We really recommend this hotel to everyone.
This hotel was very clean, the staff was fantastic, and the aroma was pleasing. If you're looking for a place that is not too loud and a great pale to relax than this is the place. I would definitely return.
Great hotel, great staff/service, nice beach (plenty beach space), 2 nice sized pools and ok drinks. Overall a great experience; food was decent drinks were limitless and the service the best. no nightlife beyond a lobby cruise style show (huge lobby area) and the 24 hour recreation room (tvs, beer, alcohol, snacks, pool tables). Lobby bar closes around 11:30pm-12am. Plenty of cabanas and chairs by the pool and the beach area. Ok swim up bar. jacuzzis not in the same place as the pools. Rooms are nice and blasted my iPhone on their speaker system and not one complaint. Not far from the club area, use the bus it only costs $1. Taxis like $10 one way. Use the bus to go to Mercado 28 only 30 min away. Good but a little pricey seafood spot across the street (kinda).
Bar tenders tend to change the prices from day to day. Room cleaning folks were FANTASTIC. A new towel design was left on the bed each night as they knew it was our honeymoon.
The restaurant manager was fabulous. The room was older style but well kept....aside from the black mold on the shower curtain and bathroom area ceiling/areas.
This hotel looks better than the pictures. We spent 7 days there, and there was nothing I did not like or would improve. It is spotless clean and everything smells so fresh, from the lobby to the rooms. Their food is amazing, they have a main restaurant buffet, a pool snack bar, and a beach restaurant during the day, and several a la carte restaurants in the evening. The buffet is great, they always have 2-3 types of fish on the grill, all types of meat on the grill, and endless choices of food. The service is probably one of the best we've ever experienced. Everyone is very friendly and attentive, there are waitresses walking on the beach and around the pool serving drinks from the bar. After walking around, I think Iberostar has the best beach in the area, all other hotels are pretty crowded.
The entertainment is good, with lots of games and contests during the day, and a show every night. The staff try to get everyone to participate, but are not pushy at all, which is great.
I would definitely go there again and would recommend this hotel to anyone.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.