We had a wonderful time! The hotel staff was always attentive. Service at the VIP club was wonderful!!! We had to change our plans the day we were checking out since the water was turned off for about two hours. They allowed us to check out much later.
I stayed at this resort two years ago while it was in transition to the new owners. There are a lot more staff now! Very friendly and well organized. Comfortable suite. Lots of space. Lovely view. My kitchen could have been cleaner. There was a puddle of water on the floor from the dishwasher, I think. I would stay at this resort again. Great for families or couples.
"Good value hotel close to everything (hotel zone)"
I've stayed at this property several times. I'm always pleasantly shocked that when I walk into the lobby, one of the hospitality staff recognizes me and welcomes me back. The hotel staff has always been very nice and helpful. The rooms are always clean. The AC works great. The bedding is comfortable. Excellent value.
Traveller from Milwaukee, WI
Celebrate your style at Aloft Cancun, a hip new hotel where youll be steps away from the convention center. We offer …More
I would not hesitate to recommend this resort to friends and family. It was a perfect location for us. The hotel was very clean and modern with plenty of amenities. It was also very quiet. The restaurants in the hotel were convenient and the menus offered a wide variety of food options. You could also hop one of their free shuttles to visit other Royal Resorts properties in Cancun. We even took a trip down to Playa Del Carmen to visit their Haciendas property and tour the town while we were there. Most importantly, the staff were amazing! They were extremely customer service orientated from top to bottom. Our Concierge, Mr. Angel was the best Concierge we have ever had and the front desk people made check-in and check-out very easy and quick. The small convenience stores on the properties also added to the convenience. We've visited Cabo, Acapulco, Puerto Vallarta and Mazatlan and this was by far our most pleasant trip. Best location, most to do, outstanding resort and staff, plenty of excellent restaurants and all in all, a good value when we went shortly before Thanksgiving. We'll certainly go back!
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.