The hotel was nice. It was very noisy. Construction was going on at all hours of the night and early in the morning. Starting at 6am. Hotel staff was great but slow to respond to requests. Upset that there was no continental breakfast. View was spectacular. Room was cleaned every day and fresh towels were delivered. Food was great.
We were greeted with a warm welcome by the check-in staff and while our room was not ready, we had an opportunity to check the hotel and its amenities, which were pleasant and had my son ready to change into his swimming trunks. There are 3 infinity pools with a great view of the Caribbean sea!! Immediately the bartender Sergio, saw our traveling thirst and offered us some libations (tequila being my favorite) and a juice for our 4 year old...Sergio had me at hello! While this hotel is a little dated (especially the bathrooms), the staff, food and attention, made our stay memorable. I read mixed reviews prior to arrival and did find lots of local residents staying at the hotel with their children, due to the fact that the hotel does offer timeshare, for us it was a plus! As we are family oriented and loved to share pool time with them, as it allowed our son to have company and play time! Definitely a family hotel!
I got a beach view suite. I was disappointed in how the room was. No shower door, bathroom door wouldn't close.
Patio door wouldn't lock.
AC wouldn't cool the room.
The pool was amazing tho. Perfect view from room & pool.
Unit not ready till 6pm -this was our first time we encountered this issue for the past 10 years we have stayed at any of the royal Resorts. But, the Staff was very helpful and a big Thank You to Claudia/Supervisor at The Royal Caribbean resort who worked with us to make our trip memorable
Although it was not our first time in Cancun, it was the first time we booked an all inclusive. It was totally worth the money. Drinks and food were great. Also the service is top notch. We plan on returning again next year.
This place was too good to be true. Villas in the beach, the beach is private with security guard around the clock. Exquisite cousine. Very safe family oriented resort, perfect for families with children, even young.
Traveller from NJ
Located at the tip of the Yucatan Peninsula, guests have easy access to snorkeling, diving, and fishing at the barrier …More
As other reviewers have stated, this hotel is mainly visited by upper middle class Mexican families, yet it is convenieny located in the hotel zone facing the Cancun lagoon.
Quick check in
Safe deposit included
Clean rooms and beds made daily
Hotel has their own restaurant facing the lagoon. Prices $4-6 per person for most meals and $1-$2 for most nonalcoholic drinks
Safe location half block away from main Kukulcan blvd
supermarket, inexpensive restaurants, laundrymat, pharmacy and gas station within a block.
Very clean and manicured landscapes. It is more of a small scale resort. My family could not believe I paid $300 for a 1 week double bed stay
Inside the supermarket we found Max and Aida a couple that stands inside the supermarket door and sell tour packages. They were recommended to us by one of the local restaurants. They sold us a couple packages, one to Xcaret and another to Chichen Itza. We found their prices 2/3 the cost of other tour sales reps. For example, Chichen Itza costed us $1100 pesos or $450 pesos per adult and $200 pesos per child. This included everything including food and a mini van picking us up on time at the hotel lobby every morning, which then took us to a local mall where buses leave. Others priced us at $850 pesos per person. So you do the math.
Areas of Improvement:
Add more wireless access points and increase bandwidth as it does get saturated at night
No telephones available. had to use VOIp
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.