4/10 Poor
Paige
Travelled with family, Travelled with pets
Apr 15, 2024
Disliked: Staff & service, property conditions & facilities
I really wanted to like this place after searching for months for my vacation. Horrible experience. Bottomed out the car coming in the lot late at night. Called beforehand said we were arriving late. Nobody at the desk or front area. Once inside rude and wouldn’t show me the way to the bathroom after hours on the road. Once we finally got in the room it was hot as all heck because the AC was broken. They gave me a box fan and said make it work. While we were waiting on maintenance the fire alarm went off so the 6 people who were up went to the lobby and waited for the all clear. If it was a real emergency a lot of people would have been hurt, fully capacitated hotel and 6 people heard the alarm? Our room was by the stairwell so that was a little more comforting. The next day I couldn’t take the heat. They moved us to a room with AC but smelled atrocious like burnt beef (probably the room that caused the fire alarm to go off). It smelled so bad I put on a hot bath for aromatherapy purposes only and put oils to make the room smell better. Nothing worked. Even my dog gave me a look of lets go home. I’m never staying at another Staybridge.
Paige
Stayed 2 nights in Apr 2024