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Reviews of Los Lagos at Hot Springs Village a Ramada by Wyndham

3 out of 5
Los Lagos at Hot Springs Village a Ramada by Wyndham
1 Los Lagos Way, Hot Springs Village, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 988 out of 1414 reviews" "
Rating 8 - Good. 303 out of 1414 reviews" "
Rating 6 - Okay. 83 out of 1414 reviews" "
Rating 4 - Poor. 18 out of 1414 reviews" "
Rating 2 - Terrible. 22 out of 1414 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness
Highly recommend the property. We will definitely be back.
Stayed 2 nights in Mar 2024
Response from Edna Melton - General Manager on Apr 2, 2024
We really appreciate this and see you soon!

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice and secluded area near Hot Springs. Far enough out of town to enjoy the quiet yet close enough to access Hot Springs and surrounding areas easily. Property had everything we needed and more. Easy to find, clean, great staff and service all the way! We highly recommend Los Logos in Hot Springs Village! We will be staying there again our next visit!
Stayed 2 nights in Mar 2024
Response from Edna Melton - General Manager on Apr 2, 2024
Thank you for the awesome review! Come back soon!

2/10 Terrible

Aaron

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The Staff were AWESOME!!!! Unfortunately, the property is older and in pretty bad condition. The walls are paper thin, the heating/cooling system was apparently possessed by the Devil, because no matter how many times we tried to set it to cool, it kept setting itself back to a very uncomfortable temperature (Hot)! The beds were also very uncomfortable as well! Give the staff raises and knock down and totally remodel the property!
Stayed 3 nights in Mar 2024
Response from Edna Melton - General Manager on Mar 26, 2024
Thank you for your review and we are so sorry that you didn't enjoy your stay. The maintenance staff is trained to assist you with any HVAC issues that you may have as you share a system between the A and B sides of each condo. If you need a topper for the beds, we have them available. Again our apologies.

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t have a balcony like I thought. Other than that the place was clean & quiet & what I expected.
Stayed 2 nights in Feb 2024
Response from Edna Melton - General Manager on Mar 22, 2024
Thank you so much for your review! Please make sure to verify the room amenities when booking and there is a big difference in room types and prices. We hope you will come back and see us again.

2/10 Terrible

Theron

Travelled with family
The neighbors were horrible. It was after midnight and their music was blasting. Plus, they were super loud. We couldn’t call anyone, because the office closes at five. We couldn’t move rooms either. My wife and I were are so upset about it. We regret having stayed at this property.
Stayed 2 nights in Mar 2024
Response from Edna Melton - General Manager on Mar 17, 2024
Thank you for your review and we are so sorry that you had noisy neighbors. The resort was 100% occupied for Spring Break. Quiet time is 11 PM to 8 AM. Violations should be directed to the local police by calling 911. They will respond promptly.

8/10 Good

ROY

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Edna Melton - General Manager on Mar 10, 2024
Thank you and please visit us again soon!

6/10 Okay

Criselda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Walls are to thin barely playing music and I got a complaint of noise wasn’t even loud I could hear the people next door to us all their conversations
Stayed 2 nights in Feb 2024
Response from Edna Melton - General Manager on Feb 27, 2024
Thank you for your review and our apologies that you received a noise complaint during your stay. We are so sorry and we hope you will come back and see us again.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful, quiet place to stay! So relaxing and just what my husband and I needed!
Stayed 2 nights in Feb 2024
Response from Edna Melton - General Manager on Feb 27, 2024
Thank you Crystal! We are so happy you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Jenifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very great all around stay.
Stayed 3 nights in Feb 2024
Response from Edna Melton - General Manager on Feb 20, 2024
We are all happy to hear that you enjoyed your stay Jenifer! Please visit us again soon.

10/10 Excellent

ashley

Travelled with partner
Liked: Amenities
Property was unbelievable clean. Quiet, beautiful view on the lake. We will definitely be back.
Stayed 2 nights in Feb 2024
Response from Edna Melton - General Manager on Feb 19, 2024
Thank you Ashley! Please come back soon!

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit was cleaned and organized.
Stayed 2 nights in Feb 2024
Response from Edna Melton - General Manager on Feb 12, 2024
Thank you so much and we hope to have to stay with us again!

10/10 Excellent

Monique

Travelled with partner
My stay was perfect as always
Stayed 3 nights in Jan 2024
Response from Edna Melton - General Manager on Feb 2, 2024
Music to our ears! We can't wait to see you back with us!

8/10 Good

Timothy

Stayed 3 nights in Jan 2024
Response from Edna Melton - General Manager on Jan 19, 2024
Thank you so much and please visit us again soon!

10/10 Excellent

Velvet

Liked: Cleanliness, property conditions & facilities
Response from Edna Melton - General Manager on Jan 9, 2024
Thank you so much Velvet! Please visit us again soon!

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, amenities
I love staying here. Its always a pleasent stay. The outdoors is so beautiful. When you need to speak to someone after hours they respond quickly.
Stayed 2 nights in Dec 2023
Response from Edna Melton - General Manager on Jan 9, 2024
Thank you so much and our after hour staff is amazing! Please come back and see us again soon!

10/10 Excellent

Elizabeth, Fort Worth

Liked: Cleanliness, property conditions & facilities
I absolutely loved this place
Response from Edna Melton - General Manager on Dec 11, 2023
We are so happy to hear this! Please come again soon!

2/10 Terrible

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and accommodating. Affordable
Stayed 4 nights in Dec 2023
Response from Edna Melton - General Manager on Dec 11, 2023
Thank you Robert! We appreciate hearing from you that you meant this to be a 5 and not a 1! We are sad that your rating cannot be changed or corrected. Please come back and see us again soon!

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Every time i go to hot springs i stay here. They are super quick to help you with anything you need. Super friendly love ths view
Stayed 2 nights in Dec 2023
Response from Edna Melton - General Manager on Dec 11, 2023
We are so happy to be able to take care of you during your visits with us! We hope to see you again soon!

8/10 Good

LINDA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is a beautiful and safe area to stay.
Stayed 2 nights in Nov 2023
Response from Edna Melton - General Manager on Nov 27, 2023
We are thrilled to have you say this! Please visit us again soon!

10/10 Excellent

Donald

Liked: Cleanliness, room comfort
Absolutely Amazing! We didnt want to go home!
Loved our view of the water of the balcony! It was alot like having a home away from home, so much better than everything being crammed into one room like it is at a hotel. I had some awesome pictures of our view but it wouldnt let me add them for some reason, I would love to of been able to share though.
Stayed 2 nights in Nov 2023
Response from Edna Melton - General Manager on Nov 17, 2023
We are so happy that you enjoyed your stay with us and we look forward to see you again!

6/10 Okay

Curt

Travelled with group
Stayed 4 nights in Nov 2023
Response from Edna Melton - General Manager on Nov 17, 2023
Thank you for your review!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Water view, walking shoreline, large apartment
Stayed 2 nights in Nov 2023
Response from Edna Melton - General Manager on Nov 17, 2023
Thank you so much for this score! Please visit us again soon!

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and beautiful environment
Stayed 3 nights in Nov 2023
Response from Edna Melton - General Manager on Nov 17, 2023
We are so happy that you enjoyed! Please come back soon!

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I always love when i stay here. I feel like its a home away from home.
Stayed 2 nights in Nov 2023
Response from Edna Melton - General Manager on Nov 17, 2023
We love hearing this from our guests! Come back soon!

10/10 Excellent

Leasa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for our anniversary. This property is extremely communicative and very clear with all instructions. Property and units are beautiful and very much like coming home after a long day of exploring Hot Springs and surrounding areas. Will definitely be coming back!
Stayed 3 nights in Oct 2023
Response from Edna Melton - General Manager on Nov 3, 2023
Thank you so much for this wonderful review! This is just what we like to hear. Please visit us again soon!

8/10 Good

George

Travelled with partner
Liked: Cleanliness
Great communication
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on Nov 3, 2023
We are so happy to hear this! Please plan a trip soon to come back and see us!

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always love to stay at Los Lagos!
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on Nov 3, 2023
We love hearing this! Come back soon!

10/10 Excellent

Catherine C

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Edna Melton - General Manager on Nov 3, 2023
Thank you so much for this 10! We hope to see you back with us again soon!

8/10 Good

susan

Travelled with family
Liked: Amenities, property conditions & facilities
We stayed here for a last minute weekend getaway to Hot Springs. The price point fit our budget on this quick trip. We opted for the small efficiency place, and next time, I would spend the extra money for a patio or balcony for coffee in the morning. Loved that the condo was on a lake with a beautiful walking trail. The bed was not comfortable, and the dishes in the cabinet had dried food and greasy fingerprints on them. Our particular condo could use some updating and some better attention to detail, but overall, it was a lovely weekend and I would definitely stay here again. I will upgrade to a nicer unit next time. Lots of options to eat downtown. DeLucca pizza was delicious! The German beergarden was a nice place to have a beer for Oktoberfest, but the food was just ok.
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on Nov 3, 2023
Thank you so much for this detailed review! We are so sorry that your dishes were not checked by our Housekeeping team but we are thankful that you still enjoyed your stay! We agree that the larger condo will be much more comfortable! Please come back soon!

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and beautiful quiet location :)
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on Nov 3, 2023
Thank you SO much and please return to see us again soon!

10/10 Excellent

Wayne

Liked: Cleanliness, room comfort
Nice place.
It was a nice place, clean and quite. The bed was a little smaller than advertised, but overall a really nice place.
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on Nov 3, 2023
Thank you so much for your review! Our studio has a queen bed and the 1 bedroom apartment/elite has the king! Please come back and see us again soon!

10/10 Excellent

Verified traveller

Liked: Room comfort
Another Wonderful Anniversary Trip!
We had an absolutely wonderful time for our 27th Anniversary. This is officially our anniversary spot. Please continue to stay accommodating and friendly like you are. The room is so peaceful and the surrounding restaurants makes this the perfect place to spend time together. We consider this our beautiful hidden treasure. Please don't change!
Stayed 3 nights in Oct 2023
Response from Edna Melton - General Manager on Nov 3, 2023
We promise not to change! Please come back and see us again soon!

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a nice quiet neighborhood. We felt very safe. Very nicely priced and much cheaper than a hotel. Great communication with owners. Highly recommend.
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on Nov 3, 2023
Thank you for this awesome review! Please come back and see us soon!

6/10 Okay

Travis, Sisters

Business traveller
This property needs to be updated. Paint was in poor condition and some of the furniture needs to be replaced. Tiny refrigerator. But the location is nice and reasonably quiet. Washer and dryer was a plus. Adequate if you are in the area for work but not as a vacation rental.
Stayed 5 nights in Oct 2023
Response from Edna Melton - General Manager on Oct 19, 2023
Thank you for our review! It does appear that you might benefit from booking a larger unit with a full kitchen, balcony and a jetted tub. We hope you will return to see us again!

8/10 Good

Thomas

Liked: Room comfort
Hot Springs Village
We always have a great stay when we travel up to Hot Springs Village. The weather was magnificent with the blue skies and NO CLOUDS. The property does need some updated appliances for sure. Our stove was not good and one of the burners was very bad. We did our daily walks along the lake, and enjoyed the peaceful area around us
Stayed 5 nights in Oct 2023
Response from Edna Melton - General Manager on Oct 19, 2023
Thank you for your review and we hope you reported any appliance issues to our Guest Service Team who can send a Maintenance Tech for repair! Please visit us again soon!

10/10 Excellent

Candace

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Perfect for families to gather. We met in different rooms and by the pool. Very relaxing.
Stayed 3 nights in Sep 2023
Response from Edna Melton - General Manager on Oct 16, 2023
We are so happy to hear that you were able to relax and enjoy your stay! We look forward to seeing you again soon!

8/10 Good

Kimberly

Liked: Cleanliness
Disliked: Room comfort
Beautiful Property
The property was very nice! Everything was clean. A little outdated in the actual condo, but we can over look that! The only complaint my husband and I have, the bed was terrible!!!!! I can over look a lot but we couldn’t get comfortable due to the sagging mattress and springs poking in our hip.
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on Oct 13, 2023
Thank you so much for your review and I hope you reported the mattress issue to our staff for correction! Please visit us again soon!

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
i loved how we were by the water and able to walk the trail along the water. It was so beautiful! Felt very comfortable, felt like we were at home and stress free. The only thing that wasn't the best was the shower had very little hot water. The kitchen sink had no problems, just when we showered.
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on Oct 13, 2023
Thank you so much for your review and I hope this issue was reported to our staff for their correction! This could be sediment in the showerhead. Please visit us again soon!

10/10 Excellent

Alice

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in Oct 2023
Response from Edna Melton - General Manager on Oct 8, 2023
Thank you so much for this 10! Please come back soon!

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time to Los Lagos and my husband and I loved the quiet hidden gem that it was! The lakeview was a perfect picture in the morning as we sipped our hot coffee and the trail around the property was a great way to end our day. We will definitely be back and next time we will bring our family!
Response from Edna Melton - General Manager on Oct 8, 2023
This review is music to our ears! We can't wait to have you back with us!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room had all the amenities of home. It was clean and the surrounding view was breath taking!
Stayed 2 nights in Sep 2023
Response from Edna Melton - General Manager on Oct 6, 2023
We are so happy that you enjoyed your stay with us! Please come back and visit again soon!

8/10 Good

Sophia, Newport

Travelled with partner
Liked: Amenities
Nice, everything you would need to cook clean n enjoy the trip. Wasnt as clean as should be.
Stayed 2 nights in Sep 2023
Response from Edna Melton - General Manager on Oct 3, 2023
Thank you for your review and we hope that you reported any cleaning issues immediately to our Guest Services so that Housekeeping could make fast corrections! Please visit us again soon!

6/10 Okay

Angela

Travelled with family
Liked: Amenities
Too much like a dorm room
Stayed 2 nights in Sep 2023
Response from Edna Melton - General Manager on Oct 3, 2023
Thank you for your review and we would recommend booker the larger one bedroom elite for a future stay as the studio units lack views and amenities. We hope you will visit us again soon.

8/10 Good

LaKecia

Liked: Cleanliness, property conditions & facilities
Los Lagos is a very nice, quiet rental property tucked back in Hot Springs Village within a secluded gated community. Ladies at the front desk are very accommodating and courteous. Only con is that they are made like a shared apartment with only a master door separating the other side. Behind the one door you find two apartments and there is an A, B side and they are really close. So if you’re traveling with family request both sides, or it can be a little awkward. Luckily, we were able to move close together. But overall a great find and a great stay.
Stayed 2 nights in Sep 2023
Response from Edna Melton - General Manager on Oct 3, 2023
Thank you for your review and we definitely recommend booking a two bedroom condo to avoid noise issues with other guests. Please visit us again soon!

10/10 Excellent

Nikki

Liked: Cleanliness, room comfort
Good for the price
The property was great. The unit we stayed in was ok, the air conditioner did make a loud high pitched sound some which was annoying, and a couple times when we were coming back to the property, the workers at the front gate were kind of rude. If you want something away from the main stuff in Hot Springs, this is about a 20 minute drive.
Stayed 2 nights in Sep 2023
Response from Edna Melton - General Manager on Sep 16, 2023
Thank you Nikki! We are so sorry they were rude to you and we hope you will return to see us again!

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Edna Melton - General Manager on Sep 16, 2023
Thank you Jamie! Please come back soon!

10/10 Excellent

Alfreda

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love that the resort was safe and secluded. You had to have a clearance to enter the village. The studio that we were in was very clean and nice. The bed was very comfortable. We enjoyed the pool and hot tub. Saturday night we ate at a local restaurant called the Wine Down that was on the resort the food was very good. The walking trail to the lake was nice the area was very peaceful and the weather was nice. Carrie at the resort was very professional and our check in and check out was very easy. We will be returning and getting the 2 bedroom apartment.
Stayed 2 nights in Sep 2023
Response from Edna Melton - General Manager on Sep 10, 2023
What a wonderful review and we really look forward to seeing you back with us again in the future!

8/10 Good

Vanessa

Stayed 2 nights in Sep 2023
Response from Edna Melton - General Manager on Oct 3, 2023
Thank you so much!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great stay
Everything was very comfortable and clean. The pool was great and we loved the entire stay. The only thing I didn’t love was the fact that we got multiple notifications to not turn the air conditioning lower than 74 to avoid freezing the units. It did get a little hot inside the unit since the temperature was nearly 100 outside.
Stayed 2 nights in Sep 2023
Response from Edna Melton - General Manager on Sep 5, 2023
Thank you for your review and we are so sorry that our HVAC units struggle with 100+ temps especially with such high humidity. We hope you will return to see us again in the future.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very close to the property such as restaurants, grocery store, pharmacy, etc. There was security at the entrance which felt very safe. There were also several activities both on the lake and around the village such as mini golf, pickle ball, the pool, etc. The apartment was super cute and well kept, will definitely be coming back!
Stayed 3 nights in Sep 2023
Response from Edna Melton - General Manager on Sep 5, 2023
We really look forward to having you back with us again soon! Thank you so much for your review.