Lobby

Reviews of Best Western Winners Circle

2.5 out of 5
Best Western Winners Circle
2520 Central Ave, Hot Springs, AR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1005 reviews" "
Rating 8 - Good. 239 out of 1005 reviews" "
Rating 6 - Okay. 67 out of 1005 reviews" "
Rating 4 - Poor. 23 out of 1005 reviews" "
Rating 2 - Terrible. 24 out of 1005 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joyce

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from MotelMan on Mar 25, 2024
Thank you for your positive review! We're glad you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from MotelMan on Mar 23, 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a comfortable experience is always our top priority. We look forward to welcoming you back on your next visit.

10/10 Excellent

Terry, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very convenient to Oaklawn Park and Casino. Older, but well kept and maintained. Staff very friendly and helpful. Rooms are not huge, but fine for a good night's rest. Breakfast is good with plenty of options. If you are going to the races or the casino, this is a great option to stay.
Stayed 2 nights in Mar 2024
Response from MotelMan on Mar 18, 2024
Thank you for sharing your experience with us! We're delighted to hear that our convenient location near Oaklawn Park and Casino adds value to your stay. It's fantastic to know that you found our property well-kept and maintained, with friendly and helpful staff. We're glad the rooms provided a comfortable night's rest and that you enjoyed our breakfast options. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Donny

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from MotelMan on Mar 12, 2024
Thank you for your feedback! We're delighted to hear that you had a great stay with us. We hope to welcome you back again soon!

8/10 Good

Tonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled of smoke very badly. Expedia reserved smoking room and we don’t smoke.
Stayed 1 night in Mar 2024
Response from MotelMan on Mar 8, 2024
We sincerely apologize for the inconvenience you experienced with the smoke smell in your room. We understand the importance of a comfortable and clean environment for all our guests. However, we have so few smoking rooms that if you reserve one, it's going to smell of smoke. Always be careful when booking a room through a 3rd party to make sure the room type is correct. We look forward to your return visit.

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay! So convenient to the races and good food.
Stayed 1 night in Mar 2024
Response from MotelMan on Mar 4, 2024
Thank you for your feedback! We're glad you enjoyed your stay and found our location convenient for Oaklawn Racing & Casino and that you enjoyed breakfast as well. We look forward to your return visit.

10/10 Excellent

Paula, Camden

Stayed 1 night in Mar 2024
Response from MotelMan on Mar 23, 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a comfortable experience is always our top priority. We look forward to welcoming you back on your next visit.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and the room was just what we needed for a quick stay. Breakfast was really good and the staff serving the breakfast was very friendly.
Stayed 1 night in Feb 2024
Response from MotelMan on Feb 21, 2024
Thank you for your wonderful review! We're delighted you enjoyed your stay with us. Your kind words mean a lot. We can't wait to welcome you back soon!

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MotelMan on Feb 13, 2024
Thank you for choosing to stay with us, we appreciate your business. We look forward to your return visit.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful as always
Stayed 1 night in Feb 2024
Response from MotelMan on Feb 5, 2024
Thank you for choosing to stay with us, and for your return visit. I'm happy that you enjoyed your stay to the fullest. We look forward to your return visit.

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from MotelMan on Mar 21, 2024
Thank you for your high scoring review! We're delighted to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a comfortable experience is always our top priority. Your kind review truly means the world to us, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Randy, Horn Lake

Liked: Cleanliness, staff & service, property conditions & facilities
The motel was located in an excellent location near the racetrack. The hotel had been remodeled and was very clean. The staff was very considerate and helpful.
Stayed 3 nights in Jan 2024
Response from MotelMan on Jan 31, 2024
Thank you for choosing to stay with us and for your very favorable review of your experience. We appreciate your kind words and we look forward to your return visit.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Jan 2024
Response from MotelMan on Jan 31, 2024
Thank you for choosing to stay with us and for your very favorable review of your experience. We appreciate your business and we look forward to your return visit.

10/10 Excellent

Rick, Olive Branch

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from MotelMan on Jan 15, 2024
Thank you for choosing to stay with us and for your very favorable review, we truly appreciate your business! We look forward to your next visit.

10/10 Excellent

Jessy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and fast check in
Response from MotelMan on Jan 15, 2024
Thank you for choosing to stay with us and for your very favorable review, we truly appreciate your business! We look forward to your next visit.

10/10 Excellent

Ernest

Stayed 2 nights in Dec 2023
Response from MotelMan on Jan 27, 2024
Thank you for choosing to stay with us, we appreciate your business. We look forward to your return visit.

10/10 Excellent

Andreia

Stayed 1 night in Jan 2024
Response from MotelMan on Jan 27, 2024
Thank you for choosing to stay with us, we appreciate your business. We look forward to your return visit.

10/10 Excellent

Jean

Travelled with partner
Liked: Property conditions & facilities
We always stay here when we come. So convenient to everything and the staff is always so kind and courteous
Stayed 3 nights in Dec 2023
Response from MotelMan on Jan 4, 2024
Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm happy that you had a excellent experience. We look forward to your next visit.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MotelMan on Dec 31, 2023
Thank you for choosing to stay with us and for your very thorough favorable review. We appreciate your business. We look forward to your return visit.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MotelMan on Dec 26, 2023
Thank you for choosing to stay with us and for your very favorable review. We appreciate your business. We look forward to your return visit.

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winners circle Best Western
So this is an older place but was super clean and beds are comfy. Staff was exceptionally friendly and helpful (have a friend with mobility issues). Highly recommend.
Stayed 1 night in Dec 2023
Response from MotelMan on Dec 12, 2023
Thank you for choosing to stay with us on your visit to Hot Springs, we truly appreciate your business! I'm happy that you had a great experience and that our staff took great care of you. We look forward to your next visit.

10/10 Excellent

Pamela

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and the dog park. We arrived and was greated by Shannon. She was the best! I will definitely stay and recommend this location to others.
Stayed 1 night in Dec 2023
Response from MotelMan on Dec 5, 2023
Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm happy that you had a great experience and that our staff took great care of you. We look forward to your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, directly across from Oaklawn, one of the best free hot breakfasts you’re ever gonna have
Stayed 1 night in Nov 2023
Response from MotelMan on Dec 1, 2023
Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm happy that you had a great experience and that our staff took great care of you. We look forward to your next visit.

10/10 Excellent

Marco A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is really good and service of ladies is excellent!
Stayed 1 night in Nov 2023
Response from MotelMan on Dec 1, 2023
Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm happy that you had a great experience and that our staff took great care of you. We look forward to your next visit.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean with an excellent complimentary breakfast served every morning. Staff were very friendly and attentive. Will definitely stay whenever I visit!!
Stayed 4 nights in Nov 2023
Response from MotelMan on Nov 28, 2023
Thank you for choosing to stay with us and for your very favorable review, we truly appreciate your business. I'm happy that you had a great experience during your short time here. We look forward to your return visit.

10/10 Excellent

Randy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 4 times. We always stay on the way back home from N. Arkansas. Its a half way point to DFW. Always clean and staff is so very nice. Excellent Breakfast too! Never disappointed!
Stayed 1 night in Nov 2023
Response from MotelMan on Nov 28, 2023
Thank you for continuing choosing to stay with us and for your very favorable review, we truly appreciate your business. I'm happy that you continue to have great experiences during your stays here. We look forward to your return visit.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place!
Stayed 1 night in Nov 2023
Response from MotelMan on Nov 28, 2023
Thank you for choosing to stay with us and for your very favorable review, we truly appreciate your business. We look forward to your return visit.

10/10 Excellent

terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During breakfast, they treat you like family!
Stayed 1 night in Nov 2023
Response from MotelMan on Nov 16, 2023
Thank you for choosing to stay with us and for your very favorable review, we truly appreciate your business. I'm happy that you had a great experience during your short time here. We look forward to your return visit.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MotelMan on Nov 14, 2023
Thank you for choosing to stay with us and for your very favorable review, we truly appreciate your business. We look forward to your return visit.

10/10 Excellent

Kathleen, FT WORTH

Stayed 3 nights in Nov 2023
Response from MotelMan on Dec 4, 2023
Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm happy that you had a great experience. We look forward to your next visit.

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, amenities
Liked the shuttle service to downtown
Stayed 3 nights in Sep 2023
Response from MotelMan on Nov 11, 2023
Thank you for choosing to stay with us and for your favorable review. We appreciate your business. We look forward to your return visit where we hope to earn a higher rating.

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was the best we have experienced in many years of travel.
Stayed 1 night in Oct 2023
Response from MotelMan on Nov 6, 2023
Thank you for choosing to stay with us and for your very favorable review. We appreciate your business. I'm glad that you had a great experience during your time here. We look forward to your return visit.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice beds. Big room
Stayed 1 night in Nov 2023
Response from MotelMan on Nov 6, 2023
Thank you for choosing to stay with us and for your very favorable review. We appreciate your business. I'm glad that you had a great experience. We look forward to your return visit.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from MotelMan on Nov 6, 2023
Thank you for choosing to stay with us and for your very favorable review. We appreciate your business. I'm glad that you had a great experience during your time here. We look forward to your return visit.

8/10 Good

H.Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
well, the room i was in had a smoking room it smelled of smoke, had an ash tray in it, but nothing ever mentioned in booking or on site about smoking, didn't know there was still rooms if id stayed a lot in room it would have been a issue.
Stayed 1 night in Oct 2023
Response from MotelMan on Nov 3, 2023
Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I looked up your reservation and it specifically asked for a smoking room. Be very careful when booking through these 3rd party booking websites to make sure you are getting the room that you want. We look forward to your return visit where we hope that we earn a higher rating.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was excellent.
Stayed 1 night in Oct 2023
Response from MotelMan on Nov 3, 2023
Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm happy that you had a great experience. We look forward to your return visit.

8/10 Good

Lesia

Travelled with family
The parking is very tight and just getting to your room was so tight to pass another car. The employees are the best in all areas!
Stayed 1 night in Oct 2023
Response from MotelMan on Oct 27, 2023
Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We look forward to your next visit where we hope to earn a higher rating.

4/10 Poor

Sandra, Austin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room didn't look too bad, but it stunk like mold or mildew so bad I had to spray cologne into the AC vent so I could sleep. The area around the hotel is the main reason I would never stay here again, but the stink double confirms we wouldn't. The lady working the front desk was super nice and we didn't bother with the free breakfast, so can't comment on that.
Stayed 1 night in Oct 2023
Response from MotelMan on Oct 24, 2023
Thank you for choosing to stay with us and for your review of your experience. We appreciate your business. I don't know what was going on with the odor in your room but we will look into that. We look forward to your return visit where we hope to earn a higher rating.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from MotelMan on Oct 24, 2023
Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm glad that you had a great experience. We look forward to your next visit.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MotelMan on Oct 24, 2023
Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm happy that you had a great experience. We look forward to your next visit.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MotelMan on Oct 20, 2023
Thank you for choosing to stay with us and for your very favorable review. We appreciate your business. We look forward to your return visit.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from MotelMan on Oct 13, 2023
Thank you for choosing to stay with us, we appreciate your business. I'm happy that you had a great experience during your time here. We look forward to your return visit.

8/10 Good

Eugene

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from MotelMan on Oct 13, 2023
Thank you for choosing to stay with us, we appreciate your business. I'm happy that you had a great experience during your time here. We look forward to your return visit where we hope to earn a higher rating.

8/10 Good

Darlene

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Very friendly and clean
Stayed 1 night in Oct 2023
Response from MotelMan on Oct 11, 2023
Thank you for choosing to stay with us and for review of your experience. We appreciate your business. We look forward to your return visit where we hope to earn a higher rating.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MotelMan on Oct 11, 2023
Thank you for choosing to stay with us and for your very favorable review. We appreciate your business. We look forward to your return visit.

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from MotelMan on Oct 11, 2023
Thank you for choosing to stay with us and for review of your experience. We appreciate your business. We look forward to your return visit where we hope to earn a much higher rating.

8/10 Good

LaToya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location convenience to everything. The cleanliness of the room was great! I didn’t like there are no elevators.
Stayed 1 night in Oct 2023
Response from MotelMan on Oct 9, 2023
Thank you for choosing to stay with us and for your very favorable review. We appreciate your business. We look forward to your return visit where we hope to earn a higher rating.

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay
Stayed 1 night in Sep 2023
Response from MotelMan on Oct 2, 2023
Thank you for choosing to stay with us and for your very favorable review. We appreciate your business. I'm glad that you had a great experience during your time here. We look forward to your return visit.

10/10 Excellent

Derek

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Breakfast, Super Clean Rooms, Friendly Staff, A
Stayed 2 nights in Sep 2023
Response from MotelMan on Oct 2, 2023
Thank you for choosing to stay with us and for your very favorable review. We truly appreciate your business. I'm happy that you had a great experience during your time here. We look forward to your return visit.

2/10 Terrible

Victoria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left the room immediately after checking in. I do not recommend this hotel.
Stayed 1 night in Sep 2023
Response from MotelMan on Sep 29, 2023
Thank you for choosing us, we appreciate your business. We love hearing directly from our guests, the good, and the not so goo. We invite you back for a return visit where we hope to earn a higher rating.