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Reviews of La Quinta Inn & Suites by Wyndham Hopkinsville

3 out of 5
La Quinta Inn & Suites by Wyndham Hopkinsville
345 Griffin Bell Dr, Hopkinsville, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 411 out of 994 reviews" "
Rating 8 - Good. 295 out of 994 reviews" "
Rating 6 - Okay. 140 out of 994 reviews" "
Rating 4 - Poor. 88 out of 994 reviews" "
Rating 2 - Terrible. 60 out of 994 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Sondra

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs updating and work inside on rooms
Stayed 2 nights in Mar 2024
Response from GM Amber Brown on Mar 26, 2024
Thank you for your feedback! We are replacing all flooring throughout the hotel this year and then will do furniture next year. I apologize for any inconvenience this may have caused you during your stay.

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to stay an extra night due to work. Very accommodable
Stayed 1 night in Mar 2024
Response from GM Amber Brown on Mar 15, 2024
Thank you so much for your feedback! We are pleased that we were able to accommodate you.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from GM Amber Brown on Mar 15, 2024
Thank you so much for your feedback! Our team is very pleased that you had a nice stay with us and hope to see you again in the near future!

6/10 Okay

Gary

Travelled with family, Travelled with pets
Liked: Cleanliness
Tiny bathroom vanity and narrow tub.
Stayed 1 night in Feb 2024
Response from GM Amber Brown on Mar 4, 2024
Thank you for your feedback! I apologize for any inconvenience you had during your stay.

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leftover takeout from the previous guest in the fridge, hairs in the tub, not cleaned well. Pool was closed with no explanation. Ice machine sounded like someone was constantly vacuuming. Staff was complaining about issues during check in, was loud in the back office most of the evening and some staff member was screaming on her phone telling her child to go to school during breakfast. Just pay more and stay somewhere else, the staff doesn't care and doesn't hide it
Stayed 1 night in Feb 2024
Response from GM Amber Brown on Feb 26, 2024
Thank you for your feedback! I apologize for the inconvenience you had during your stay and I am also looking into this and will get this issue fixed and this will not happen again as this is not okay at all. Again I apologize for any issues you had during your stay.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM Amber Brown on Feb 27, 2024
Thank you for your rating!

6/10 Okay

Cathlene

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The luggage carts duck. They seem to roll fine till uou put your luggage on and then they turn eith grest difficulty and are hatd to puch o. The carpet.
Stayed 1 night in Feb 2024
Response from GM Amber Brown on Feb 7, 2024
Yes, the luggage carts only have the front that wheels turn so just have to make sure your pushing the right side so the wheels can swivel.

10/10 Excellent

Manuel

Stayed 1 night in Jan 2024
Response from GM Amber Brown on Jan 17, 2024
Thank you for your 5 star rating!

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM Amber Brown on Jan 12, 2024
Thank you for your rating!!!

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM Amber Brown on Jan 8, 2024
Thank you for your rating!

4/10 Poor

geoffrey

Disliked: Cleanliness, property conditions & facilities
Pool wasn’t available, hotel needed updating, rooms were pretty dirty.
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Jan 2, 2024
Thank you for your feedback! We are completely redoing the entire pool and a full inside remodel this year pool will be done this month.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Jan 2, 2024
Thank you for your rating!

4/10 Poor

Sharon

Travelled with pets, Travelled with partner
Rooms were very small. Bathrooms tiny! No counter space or hooks for towels. Basically outdated. Breakfast was disappointing. No eggs! Orange juice was awful! Selection was very limited. Had a horrible time finding the hotel! The directions on Expedia are not correct! It was not your typical LaQuinta.
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Dec 27, 2023
Thank you for your feedback! I apologize about any issues during your stay. We do have bigger rooms available such as the suites and double queen rooms that do have the big counters in the bathrooms. We are also doing a full inside remodel the beginning of next year should be done by April of 2024. I apologize if the eggs were gone when you went in for breakfast as I am sure they were cooking more but we have eggs,bacon,sausage, waffles, muffins, toast, bagels,yogurt, cereal, oatmeal packets and cups, apple and orange juice we have a variety of breakfast items.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Dec 26, 2023
Thank you for your rating!

10/10 Excellent

Clarence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was extremely clean, including the bed and bathroom. The full breakfast was excellent. A quiet comfortable experience, which was just what I needed.
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Dec 26, 2023
Thank you so much for your feedback and rating! We are pleased to hear that you enjoyed your stay.

8/10 Good

Car

Stayed 1 night in Dec 2023
Response from GM Amber Brown on Jan 11, 2024
Thank you for your rating!

10/10 Excellent

Terry

Travelled with pets
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from GM Amber brown on Dec 20, 2023
Thank you for your rating!

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
.
Housekeeping did not clean our room one day
Stayed 3 nights in Dec 2023
Response from GM Amber Brown on Dec 19, 2023
I apologize that you did not have service during your stay there was a do not disturb sign in your door so that is why they did not come in.

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from GM Amber brown on Dec 18, 2023
Thank you for your rating!

4/10 Poor

Hannah

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Staff seemed understaffed and bothered by our presence. We requested an early check in and you would have thought we asked them to sacrifice their firstborn children. We routinely would come to front desk and no one would be there. Hotel itself was fine minus pool being closed and gym water being broken
Stayed 4 nights in Dec 2023
Response from GM Amber brown on Dec 18, 2023
Yes we have been short staffed and were sold out due to the tornado and could not do any early check ins due to having only two housekeepers so we did not do any early check ins but had the rooms ready by 3pm. We are replacing the pool in January just waiting on the material and plaster to come in.

2/10 Terrible

Arnold

They told me on the phone on the morning of my reservation that I could cancel my reservation at no charge, and then they charged me anyway!
Stayed 1 night in Dec 2023
Response from GM Amber brown on Dec 18, 2023
This was only authorized the morning of arrival, so you are just waiting for you bank to release the funds back into your account.

10/10 Excellent

Lynette

Stayed 1 night in Dec 2023
Response from GM Amber Brown on Jan 5, 2024
Thank you for your rating!

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay, staff was very nice and helpful, and the rooms were very clean. Super nice Inn we will be staying here again.
Stayed 1 night in Dec 2023
Response from Shelby Lewis, AGM on Dec 5, 2023
So glad to hear you enjoyed your stay and everything was nice and clean. We appreciate the feedback and hope to see you again soon.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Dec 5, 2023
Thank you so much for your feedback!

10/10 Excellent

Jocelyn

Liked: Property conditions & facilities
Response from GM Amber Brown on Dec 5, 2023
Thank you for your rating! We are pleased that you enjoyed your stay with us!

6/10 Okay

Amara

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpets are old and stained in the hall. The elevator seems like it wants to breakdown any second. The lobby stinks the breakfast was poor. I’d stay in comfort suites instead.
Stayed 1 night in Nov 2023
Response from GM Amber Brown on Nov 28, 2023
Thank you for your feedback! I apologize that you had issues during your stay. We will be doing a full inside remodel starting in January.

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from GM Amber brown on Dec 18, 2023
Thank you for your feedback!

10/10 Excellent

Joshua

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind employees good breakfast clean rooms definitely will stay there again
Stayed 1 night in Nov 2023
Response from GM Amber Brown on Nov 23, 2023
Thank you so much for your feedback! We are very pleased that you had a great stay and experience with us and we hope to see you again in the near future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean, large parking lot, mostly quiet
Stayed 1 night in Nov 2023
Response from Shelby Lewis, AGM on Nov 20, 2023
thanks for taking the time and we appreciate your business and hope to see you again soon.

10/10 Excellent

Brittany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing! Breakfast was good. Very comfortable beds
Stayed 1 night in Nov 2023
Response from Shelby Lewis, AGM on Nov 10, 2023
Thanks so much for taking the time to make such a great review, we appreciate it and look forward to you staying again.

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For the price this should have been a cleaner hotel. In addition the mattress in the room had a large dip in the middle which prevented a good night's sleep. The faucet in the shower was not properly attached and pulled loose from the wall when the shower actuator was pulled.
Stayed 1 night in Nov 2023
Response from GM Amber Brown on Nov 9, 2023
Thank you for your feedback! I have maintenace in room correcting all issues and we will also do a full inside remodel starting in January. Hopefully you give us another chance in the future to make your stay a great one.

6/10 Okay

Michelle

Travelled with family, Business traveller
Liked: Staff & service
Needs updating. Front staff was very nice.
Stayed 1 night in Oct 2023
Response from Shelby Lewis, AGM on Oct 30, 2023
Thanks for making this review, we appreciate all feedback and are working on improving the property and constantly updating things.

2/10 Terrible

Sangwey

Stayed 1 night in Oct 2023
Response from Shelby Lewis, AGM on Oct 30, 2023
Thanks for making this review, we appreciate all feedback, please don't hesitate to let us know how we could improve and make your next stay a 10/10

8/10 Good

loretta

Stayed 2 nights in Oct 2023
Response from Shelby Lewis, AGM on Oct 23, 2023
thanks for taking the time to make this review, we appreciate your business.

2/10 Terrible

David

Stayed 1 night in Oct 2023
Response from Shelby Lewis, AGM on Nov 6, 2023
I'm so sorry you didn't enjoy your stay here with us and hope to hear back how we can better improve and make things better for you and all other guests.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Shelby Lewis, AGM on Oct 16, 2023
Thank you very much for taking the time to make this review, we appreciate your feedback and hope to see you again soon.

8/10 Good

LeChrista

Travelled with group
Liked: Cleanliness, staff & service
Friendly staff.
Stayed 2 nights in Oct 2023
Response from GM Amber Brown on Oct 13, 2023
Thank you so much for your feedback!

4/10 Poor

Cheri

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Doud's birthday trip
There were several of us. 3 rooms total. Each room had roaches. There was a woman checking out complaining about bugs and mold. She asked for the owners name but was told to look up the number for Wyndham.
Stayed 1 night in Oct 2023
Response from GM Amber Brown on Oct 10, 2023
Thank you for your feedback! I apologize for any inconveniences you had during your stay we do have pest control come out monthly and more if needed so I understand your frustration. Please reach out to me so we can discuss your concerns.

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Shelby Lewis, AGM on Oct 8, 2023
Thank you for taking the time out of your day to make this review, we appreciate all feedback.

10/10 Excellent

Leann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM Amber Brown on Oct 6, 2023
Thank you for your feedback! We are so pleased you had a great stay.

10/10 Excellent

Marilyn

Stayed 1 night in Oct 2023
Response from Shelby Lewis, AGM on Oct 23, 2023
thank you so much for the business and hope to see you again.

10/10 Excellent

karen

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM Amber Brown on Oct 2, 2023
Thank you for your feedback!

8/10 Good

Natalie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common areas were kept very clean and nice. There was a smell in the elevator, hallways, and the room but the room smell mostly went away after running the ac on pretty cold for a while. The breakfast was a normal, good hotel buffet breakfast and the staff were all lovely.
Stayed 2 nights in Sep 2023
Response from GM Amber Brown on Sep 25, 2023
Thank you so much for your feedback! I am pleased that you had a great stay with us and enjoyed the breakfast and staff.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok
The hotel was fine. Nice and clean. The staff for the most part was good. Until I went to check out and the charged me twice for my room, but couldn’t explain why the first charge didn’t count but according to my bank account the money came out both times. Then wanted to argue and tell me how she knew her job.
Stayed 2 nights in Sep 2023
Response from GM Amber Brown on Sep 25, 2023
The authorization was released once the market items were bought but you should see your funds as soon as your bank releases them back into your account. I apologize for any inconvenience you had during your stay.

10/10 Excellent

Rodney, Allentown

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great!
Stayed 1 night in Sep 2023
Response from GM Amber Brown on Sep 25, 2023
Thank you so much for your feedback! I am very pleased that you had a great experience with the staff.

4/10 Poor

Elaine Burcham

Business traveller
Disliked: Cleanliness, property conditions & facilities
On first floor. Right by lobby,ice machine and exit door…where people were smoking. I had an extended stay. Would have preferred a quieter room. Staff were notified of situation
Stayed 3 nights in Sep 2023
Response from Shelby Lewis, AGM on Sep 23, 2023
So sorry to hear of issues with the noise by the exit door/ice machine. The accessible suite that was booked for your stay unfortunately is the one and only and would have loved to make things more comfortable during your stay and moved to less foot traffic area but that wasn't possible due to room type.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM Amber Brown on Sep 20, 2023
Thank you for your rating!

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was awesome. The staff were super friendly and helpful.
Stayed 2 nights in Sep 2023
Response from GM Amber Brown on Sep 18, 2023
Thank you so much for your feedback! We are pleased that you had a great experience during your stay!

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM Amber Brown on Oct 31, 2023
Thank you for your feedback!

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it due to its close to everything I was needing.
Stayed 2 nights in Sep 2023
Response from GM Amber Brown on Sep 15, 2023
Thank you so much for your feedback! I am pleased that you were close to everything and that you enjoyed your stay.