Exterior

Reviews of Heritage Inn

2.5 out of 5
Heritage Inn
570 Old Hope Princeton Way, Hope, BC

Reviews

7.6

Good

Rating 10 - Excellent. 140 out of 568 reviews" "
Rating 8 - Good. 251 out of 568 reviews" "
Rating 6 - Okay. 116 out of 568 reviews" "
Rating 4 - Poor. 37 out of 568 reviews" "
Rating 2 - Terrible. 24 out of 568 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this location several times over the past few years. I has always been clean and comfortable. And the staff has accommodated my occasional requests.
Stayed 1 night in Mar 2024
Response from Cherry on Mar 25, 2024
Thank you for your comment and we will hope to see you soon!

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
All fine.
Stayed 1 night in Mar 2024

6/10 Okay

Charan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Allan, Westbank

Stayed 1 night in Feb 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in ealking distance to shopping and rooms still available last minute
Stayed 1 night in Feb 2024

10/10 Excellent

Adam, Lake Country

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms are well cared for and clean. Very friendly staff.
Stayed 1 night in Feb 2024

8/10 Good

Elia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and quick check in. Convenient location.
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from JJ on Dec 17, 2023
THANK YOU

8/10 Good

Tracy

Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Stayed 2 nights in Oct 2023
Response from JJ on Dec 17, 2023
THANK YOU

6/10 Okay

Darin

Disliked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

David

The room was clean but very dated. Old furniture and lamps.
Stayed 2 nights in Oct 2023
Response from JJ on Dec 17, 2023
THANK YOU

4/10 Poor

Fiona

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were hit by the musty smell the moment we opened the door. The room was not very clean, there were empty used plastic cups under the edge of the bedspread and the whole room appeared to be not thoroughly clean. There were holes in the towels and the windows weren't locked. On the plus side the bed was comfortable and the location convenient for an overnight off the highway.
Stayed 1 night in Oct 2023

10/10 Excellent

patrick j

Liked: Cleanliness, staff & service, property conditions & facilities
Polite and efficient service at check-in
Stayed 1 night in Oct 2023
Response from jj on Oct 20, 2023
Thank you

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced for what you get
The bathtub had a small constant stream of water dripping from it. The coffee machine had old water sitting in it. The place was heavily scented with an overbearing toxic air freshner smell. The lamp shades had pieces broken on it. The pillows were like potato sacks. Check in was not friendly. Just shoved me the form, told me to fill out the top and gave me the key. Didn't offer any information regarding wifi. Just took my card for payment and I was processed. Will never stay there again and will advise others never to stay there. Run down and way over priced.
Stayed 1 night in Oct 2023

6/10 Okay

Carl

Travelled with family
Liked: Cleanliness
The maintenance of the buildings inside doors
Stayed 1 night in Oct 2023

6/10 Okay

Nathan

Disliked: Property conditions & facilities
my stay was ok
Stayed 1 night in Sep 2023

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
We were welcomed by a very friendly and helpful employee at check in. The bed was good and we slept well, but our room could use a deep clean and the exterior is showing its age.
Stayed 1 night in Sep 2023

2/10 Terrible

Louise

Disliked: Cleanliness, staff & service, property conditions & facilities
Very unorganized. Lost our reservation and cancelled some of the wedding party as they over booked. In dyer need of upgrades. Cracked and chipped toilets n sinks. Dirty curtains. Thin sheets n towels. Decorated back in the 1970’s. Will not recommend
Stayed 1 night in Sep 2023

6/10 Okay

Clair

Liked: Cleanliness
Quick and easy on our way through
Stayed 1 night in Sep 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Everything was as expected for the price with the exception of the TV. Continually breaking up
Stayed 1 night in Sep 2023

6/10 Okay

christel

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
reception male was not welcoming
Stayed 1 night in Sep 2023

8/10 Good

Teresa

Stayed 3 nights in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from JJ on Dec 17, 2023
THANK YOU

8/10 Good

Sonia

Stayed 2 nights in Sep 2023

4/10 Poor

Graham

Liked: Cleanliness
Disliked: Property conditions & facilities
Beautiful location, but old and a bit run down. Common areas need a refresh including cleaning up empty beer bottles and cigarettes. Has a fridge and microwave so good for transient workers which it was full of.
Stayed 1 night in Sep 2023

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
oN THE HIGHWAY, SO A BIT NOISY DURING THE NIGHT.
Stayed 1 night in Aug 2023

6/10 Okay

Diane

Stayed 2 nights in Aug 2023

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our trip!
Stayed 1 night in Aug 2023

10/10 Excellent

nova

Stayed 4 nights in Aug 2023

8/10 Good

Lynda

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Lady at check-in wasn't very friendly. We managed to have a nice unit with 3 queen beds - to your surprise, one was in a separate room so that was nice. Not many "family" suites to be found. Fast food nearby. Grocery and gas across the street.
Stayed 1 night in Aug 2023

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff! Dated but clean. Would stay again for sure!
Stayed 1 night in Jun 2023

10/10 Excellent

Wanda

Stayed 2 nights in Aug 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service
Close to Mountain View Brewing, a good grocery store, gas stations, and easy access to highway.
Stayed 1 night in Aug 2023
Response from jj on Aug 17, 2023
Thank you

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good option for a motel stay.
Stayed 1 night in Aug 2023

8/10 Good

erin

Liked: Staff & service, amenities
This is an older motel. Very limited parking. Not the cleanest but will do for a night. Wouldn’t stay much longer then a night.
Stayed 1 night in Aug 2023
Response from jj on Aug 17, 2023
Thank you

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Aug 2023
Response from jj on Aug 7, 2023
Thanks

8/10 Good

Ines

Stayed 1 night in Aug 2023

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service
Decent place, comfy beds
Stayed 1 night in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from jj on Aug 3, 2023
THANKS

2/10 Terrible

Zach

Travelled with family and small children
Disliked: Staff & service
Although we booked ahead, we arrived and was informed the room we had booked was given to someone else. So overall not a great experience. He did find me a much worse hotel for my family and I to stay at, so that was a nice consolation prize
Stayed 1 night in Jul 2023

8/10 Good

Gerry

Travelled with family
Liked: Cleanliness, staff & service
Check in was fairly quick.
Stayed 1 night in Jul 2023
Response from jj on Jul 31, 2023
Thanks

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from jj on Aug 7, 2023
Thank u

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
Liked that it was easy to locate and fast checkin Didn’t like that it was noisy with the traffic
Stayed 1 night in Jul 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Baic but OK
Stayed 1 night in Jul 2023
Response from jj on Aug 17, 2023
Thank you

6/10 Okay

Shannon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Continue
Stayed 1 night in Jul 2023
Response from jj on Jul 25, 2023
THYANK YOU

8/10 Good

Nicole

Travelled with family
Front desk wasn’t very friendly. Good value. Good location
Stayed 1 night in Jul 2023
Response from jj on Jul 25, 2023
THYANK YOU

8/10 Good

Evelyn

Stayed 1 night in Jul 2023
Response from jj on Jul 25, 2023
THYANK YOU

6/10 Okay

Scott

Travelled with partner
Priced fairly as the room / property was average in every respect. Ice machine was out of order & sign says to come & see office staff for ice. Office staff complained that the 2 cups of ice I took was all they had. Room ok for a one night stay but I wouldn’t recommend it for multiple nights.
Stayed 1 night in Jul 2023