Property amenity

Reviews of Vive Hotel Waikiki

3.5 out of 5
Vive Hotel Waikiki
2426 Kuhio Avenue, Honolulu, HI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 593 out of 1002 reviews" "
Rating 8 - Good. 305 out of 1002 reviews" "
Rating 6 - Okay. 74 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Woong Jin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach as it is walkable distance within 5 minutes.
Stayed 6 nights in Apr 2024
Response from Vive Hotel Waikiki on Apr 24, 2024
Aloha Woong Jin, We appreciate you taking the time to send us your positive feedback. We continually strive to provide exceptional service, so your comments are greatly appreciated. We look forward to your next visit. Best regards.

8/10 Good

Prabahkar

Travelled with family
Liked: Cleanliness, staff & service
Liked the proximity to Waikiki beach and did not like amenity fees which was extra for a 3 star hotel. Parking was $40 per night.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 21, 2024
Aloha Prabahkar family,Thank you for your review. With Direct hotel reservations, there would be no Amenity Fee. We hope you may choose us again in the future.Mahalo,Roger/ Guest Services

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was convenient. Staff extremely helpful.
Stayed 1 night in Apr 2024
Response from Vive Hotel Waikiki on Apr 21, 2024
Aloha Betty,Thank you for your kind words. We are very glad to hear that you found our hotel convenient, and our staff helpful. Your satisfaction is our top priority. We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Eelke August

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed 12 nights at the Vive hotel and it was excellent. Only 2 blocks from the beach. Lots of restaurants and shopping nearby. Great breakfast and awesome staff! Very much recommended!!!
Stayed 12 nights in Apr 2024
Response from Vive Hotel Waikiki on Apr 21, 2024
Aloha Eelke AugustThank you for your positive feedback regarding your recent stay at the Vive Hotel. We are delighted to hear that you enjoyed your stay, our location and the amenities we offer. Your recommendation is highly appreciated. Kind Regards,

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service
The staff were so friendly and helpful and the room was good for just the two of us. The facilities/maintenance need some work, for example, the towel racks were rusting but the cleanliness and distance from the beach make it worth it. It’s quite tricky as there is no drop off area where you can unload so if guests find that important, keep note. Overall we aren’t too picky and staff is important to us so we will stay here again!
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 18, 2024
Aloha Melissa,Thank you for the compliments to the staff. Thank you for your suggestions, we will do out best to make our guests stay more enjoyable. We hope you my choose us again in the future.Mahalo,Roger/ Guest Services

10/10 Excellent

Jan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They even made us a breakfast box when we left very early!
Stayed 5 nights in Apr 2024
Response from Guest Services on Apr 18, 2024
Aloha Jan,Thank you for your kind review and compliment. We really appreciate it. If you do decide to stay with us again, please contact us. We do something special for our return guests.Mahalo,Roger/ Guest Services

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What really stood out at this hotel was the staff. All of them from the front desk to the valet was amazing. April at the desk was very sweet, helpful and gave us info at amazing places to go to. Would definitely stay here again
Stayed 6 nights in Apr 2024
Response from Vive Hotel Waikiki on Apr 18, 2024
Aloha Matthew,Thank you for your kind words and positive feedback. We are thrilled to hear that our staff, especially April, made your stay pleasant. Your satisfaction is our top priority and we're glad we could meet your expectations. We look forward to welcoming you back on your next visit.Best Regards.

10/10 Excellent

Ronald Edward Neal, Joyce Dickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Vive...the breakfast was wonderful...staff was very helpful and friendly...
Stayed 4 nights in Apr 2024
Response from Vive Hotel Waikiki on Apr 15, 2024
Dear Guest,Thank you very much for your wonderful review about your experience at our front desk and valet services. We are thrilled to hear that you enjoyed the check-in process, the complimentary pineapple juice, and our breakfast. Your compliments are greatly appreciated and we look forward to welcoming you back soon.Best regards,

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cute boutique style hotel. All staff were friendly. Housekeeping was missed in our room a few times(over a 7 day stay) but we weren't really bothered by that. Really good breakfast with some sort of eggs(either premade omlettes) and either bacon or sausage. Lots of fresh fruit, oatmeal and little turnovers, croissants, buns, muffins, bread. 24 hr access to microwave, coffee and tea in the lobby. The filtered water dispensers were a godsend and saved us from having to buy bottled. Only a minifridge in the room. Thought I would miss having an inroom coffee maker but not a big deal. We booked a "suite" which was basically 2 rooms connected with a doorway(no door) but the 2 bathrooms was a godsend with 3 people! The hotel has beach towels,chairs,umbrellas, cooler bags, beach mats for patrons to use. Use your room key to access the room, no need to sign anything out. The neighbourhood was perfect for a group of 7 and no car. Everything was walkable. I only wish there was a reasonably priced grocery store nearby. We bought healthier snacks(apples, yogurt etc) at the Waikiki Market which would be comparable to a Whole Foods vibe. There are at least 4 food trucks within a 1 or 2 block radius. The beach is 2 blocks away. There's a city bus stop right outside the hotel door. I would definitely stay here again and would definitely recommend Vive!
Stayed 7 nights in Apr 2024
Response from Cory S. on Apr 12, 2024
Aloha Melody,We are absolutely thrilled to hear that you thoroughly enjoyed your experience with us! We certainly hope to see you again very soon!Mahalo,Vive Staff and Management

10/10 Excellent

Joseph, Albemarle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the beach. Great price for the area and quality. Wonderful breakfast each day. Only suggestion would be to work on the drainage for the AC units. The condensation drops from the above unit onto the unit in the room making a constant dripping noise. Great place overall.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 8, 2024
Aloha Joseph,Thank you for your very kind review and informing us of the AC Units. We will be taking it into consideration and will be trying to resolve it.We hope you may choose us again in the future.Mahalo,Roger/ Guest Services

10/10 Excellent

Tien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern and walking distance from the beach.
Stayed 1 night in Apr 2024
Response from Vive Staff and Management on Apr 8, 2024
Aloha Tien,Thank you for your kind feedback! We hope you had a wonderful time with us. Thank you for choosing the Vive Hotel Waikiki. We hope to see you again soon. Mahalo

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Vive Staff and Management on Apr 8, 2024
Aloha Ronald, Thank you for staying with us. We appreciate your kind review of our hotel. See you again real soon!Mahalo,

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing from Arnel our Valet guy to Roger at the front desk, very friendly made our stay amazing. Very convienient to the beach
Stayed 5 nights in Mar 2024
Response from Cory S. on Apr 6, 2024
Aloha Salvador,We are absolutely thrilled to hear that you thoroughly enjoyed your experience with us! Thank you for your kind words especially regarding our staff! We will be sure to let Arnel and Roger know how much you appreciated their services! Please stay with us again soon!Mahalo,Vive Staff and Management

10/10 Excellent

Juliane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, couple minute walk from Waikiki Beach. Lots of surfing, dinner, shopping options! Would definitely recommend!!
Stayed 9 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Aloha Juliane,Thank you for your very kind review! We are grateful to host you. Hopefully we can host you again in the future!Mahalo,Roger/ Guest ServicesVive Hotel Waikiki

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Valet parking was handy, but city bus stop in front of hotel makes a rental car unnecessary if staying around the greater Honolulu area. Scooter rentals are only one block. Waikiki beach is 3 minutes walk (two short blocks). Hotel offers free beach gear (chairs, umbrellas, mats, drink/lunch coolers, and body boards. Free breakfast buffet is generous and lots of fresh fruit. We will be back!
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Aloha Daniel, Thank you so much for your very kind words. We appreciate having you. If you do decide to return, please contact the front desk. We would place something special for our return guests in the room.Mahalo,Roger/ Guest ServicesVive Hotel Waikiki

10/10 Excellent

Jaime

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here and our families joined us this time. They even left us a little welcome back gift in our room which was so incredibly thoughtful and nice. Just like the first time, our stay here was lovely. Staff is so hospitable and friendly they truly make you feel welcomed. The rooms are always clean and the breakfast in the morning is truly appreciated. Everything is within walking distance since it’s so centrally located. They also loan you any beach gear you might need (towels, mats, chairs, umbrellas, toys, and even sunscreen) which is super expensive to rent off the beach. We have zero complaints, everything was great. Thank you so much Vive!
Stayed 5 nights in Mar 2024
Response from Vive Hotel Waikiki on Mar 27, 2024
Aloha Jaime,We are thrilled to receive such a positive feedback on your stay. We are truly grateful for your kind words about our staff and services. Our team strives to provide a stay that is comfortable and welcoming, so it warms our heart to know we were able to meet your expectations. We appreciate your wonderful commentary about our amenities as well. Ensuring our guests have access to all they need to enrich their vacation experience is crucial for us.Thank you again for choosing to stay with us for a second time, we look forward to having the opportunity to welcome you and your families for a third visit in the future. Best Regards,

10/10 Excellent

Kingsley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Cory S. on Mar 28, 2024
Aloha Kingsley,We are absolutely thrilled to hear that you thoroughly enjoyed your experience with us! We certainly hope to see you again very soon!Mahalo,Vive Staff and Management

8/10 Good

Emma

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We would recommend this hotel because the amenities fee provides breakfast every morning 7am to 9:30 (oatmeal, fruit, eggs, protein option, toast, juice, and coffee/tea) and beach gear (beach towels, umbrella, toys, boogie board, mats, beach cooler bag). The customer service was good and the location you can't beat - just walk down Uluniu avenue and you are at the center of Waikiki beach. From a room perspective it was very basic - we were 2 people [ Standard Room, 1 Queen Bed, City View] and it was pretty small, just a bed and bathroom with very little storage room. This was OK for us, because we only needed a place to sleep - we were out hiking and exploring all day so spent very little time in the room. The value for us was the breakfast and beach gear. Many hotels don't include this with their amenity fees and instead you get yoga classes etc. and have to pay addition for these services. For example, if you go down to Waikiki they charge up to $80 USD for 1 day to rent 2 chairs and an umbrella. The bus station is right outside the hotel - very convenient as we got a Holo card $32 per Adult to use the bus transportation for 1 week. Our flight was leaving at 10 pm, and they offered to store our luggage all day (no charge). Based on the entirety of what this hotel offers, and the fact that we met other travellers that have re-booked this hotel many times (which is always nice to hear), we would return to Vive Hotel in the future!
Stayed 7 nights in Mar 2024
Response from Guest Services on Mar 26, 2024
Aloha Emma,Thank you for you kind review and compliments of our hotel. We appreciate that you may think of returning to the Vive Hotel. If you do, if you may inform us of this. We treat our return guests with something special.Mahalo,Roger/ Guest Services

10/10 Excellent

Severine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cory S. on Mar 28, 2024
Aloha Severine,We are absolutely thrilled to hear that you thoroughly enjoyed your experience with us! We certainly hope to see you again very soon!Mahalo,Vive Staff and Management

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive, the room was clean, and it was within walking distance of the beach, great food spots, and the Honolulu Zoo. Some of the excursions we did only took a 15 minute Uber ride to get to the pier, and everyone was super friendly!
Stayed 4 nights in Mar 2024
Response from Cory S. on Mar 25, 2024
Aloha Nicholas,We are absolutely thrilled to hear that you thoroughly enjoyed your experience with us! We certainly hope to see you again very soon!Mahalo,Vive Staff and Management

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend and stay here again. Love everything about this hotel. Thank you all for an amazing week.
Stayed 6 nights in Mar 2024
Response from Cory S. on Mar 25, 2024
Aloha Maria,We are absolutely thrilled to hear that you thoroughly enjoyed your experience with us! We certainly hope to see you again very soon!Mahalo,Vive Staff and Management

10/10 Excellent

Lisa, San Leandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfort and clean, coffee service is great, as was continental breakfast served. Personnel was very friendly, esp the valets - I had a nice chat with Arlen (sp?) and knew that when I came down to the garage he was looking out for me
Stayed 5 nights in Mar 2024
Response from Guest Services on Mar 24, 2024
Thank you so much for your kind review! We are thrilled that you enjoyed your stay with us and your compliment to our Valet. We hope you may choose us again in the future.Mahalo,Vive Staff and Management

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 23, 2024
Aloha Richard,Thank you for your kind review. We really appreciate hosting you. We hope you may choose us again in the future.Mahalo,Roger/ Guest ServicesVive Hotel Waikiki

10/10 Excellent

Jayde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 5 nights in Mar 2024
Response from Vive Hotel Waikiki on Mar 20, 2024
Aloha Jayde,We are delighted to hear that you had a great experience with us.We look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Maria A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very noice at night
Stayed 5 nights in Mar 2024
Response from Cory S. on Mar 19, 2024
Aloha Maria,Thank you so much for your kind review! We are thrilled that you enjoyed your stay with us.We do apologize for the noise at night, as Waikiki can get pretty lively on the weekends.We look forward to having you stay with us again!Mahalo,Vive Staff and Management

6/10 Okay

Briannah

Travelled with family
Liked: Staff & service, amenities
It was close to the beach and shopping. I didnt like that parking was $40 a day. I wish i stayed further out where parking was free. Also there was hair in my shower.
Stayed 6 nights in Mar 2024
Response from Guest Services on Mar 18, 2024
Aloha Briannah family,Thank you for taking the time to write a review of your experience! Apologies for the price of the parking, yet we are the cheapest out of all the hotels.We hope you may choose us again in the future.Mahalo,Vive Staff and Management

8/10 Good

edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
free breakfast was supurb. lacked nothing 7 in walk from beach very clean tours handy front desk knowledgable would return. beach chairs, mats,towels,umberellas free to use and return. room was small, no staff elevator, never the less, recommended MAHOLA
Stayed 8 nights in Mar 2024
Response from Vive Staff and Management on Mar 19, 2024
Aloha edward,Thank you for your feedback! We're thrilled you enjoyed our complimentary breakfast and found our amenities convenient. We appreciate your recommendation and hope to welcome you back soon!Mahalo,

4/10 Poor

Karthiha

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was much smaller than advertised. Beds were tiny and did not have good mattresses - more like cots. Had to ask repeatedly to have beds made and towels changed even though front desk said they'd make a note for every day.
Stayed 8 nights in Mar 2024
Response from Vive Hotel Waikiki on Mar 17, 2024
Aloha Karthiha,I want to thank you for taking the time to share your feedback with us. I am sorry to hear that your recent stay did not meet your expectations, and I sincerely apologize for any inconvenience you experienced during your time with us.Your comments regarding the quality of the beds and mattresses, as well as the housekeeping service have been duly noted. We value your feedback as it helps us to improve our services and facilities for all our guests.We hope to have the opportunity to welcome you back in the future for an improved experience.Best Regards,

8/10 Good

Ross

Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 18, 2024
Thank you so much for your kind review! We are thrilled that you enjoyed your stay with us, please stay again!Mahalo,Vive Staff and Management

10/10 Excellent

Jasmin

Liked: Staff & service, property conditions & facilities
There was ants coming in through my window- I turned on the AC and that seemed to get rid of the problem. A couple of corners around the hotel were dusty including the TV area and sink. Overall, the location of the hotel was amazing it’s a good spot that’s walkable to other areas around waikiki.
Response from Vive Hotel Waikiki on Mar 16, 2024
Aloha Jasmin,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and are glad to hear that you found the location convenient for exploring Waikiki.Regarding the issues you mentioned, we apologize for the inconvenience caused by the ants and dust in certain areas of the room. Rest assured, we have addressed these concerns with our housekeeping team to ensure that such lapses are not repeated in the future.We hope that despite these shortcomings, you were able to enjoy your overall stay with us. Your feedback is valuable to us as it helps us improve the quality of our services.We look forward to the opportunity to welcome you back and provide you with a more pleasant experience.Best regards,

10/10 Excellent

ARASH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Thanks Vive Hotel, it will be our first choice for sure next time!
Stayed 7 nights in Mar 2024
Response from Vive Hotel Waikiki on Mar 16, 2024
Aloha Arash,Thank you so much for taking the time to share your feedback about your recent stay at Vive Hotel. We are thrilled to hear that everything was perfect during your time with us. Your kind words mean a great deal to us, and we are delighted that Vive Hotel will be your first choice for your next visit. Our team works hard to provide exceptional service and create a memorable experience for all our guests, so it is truly rewarding to receive such positive feedback.We look forward to welcoming you back on your next trip. Please do not hesitate to contact us if you need any assistance with future reservations or if there is anything else we can do to enhance your stay.Thank you once again for choosing Vive Hotel. We appreciate your support and value your feedback.Warm regards,

10/10 Excellent

Haifeng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Vive Hotel Waikiki on Mar 12, 2024
Aloha Haifeng,Thank you so much for feedback.We hope tp accommodate you soon!

10/10 Excellent

Denise

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Cory S. on Mar 12, 2024
Aloha Denise,We are absolutely thrilled to hear that you thoroughly enjoyed your experience with us! We certainly hope to see you again very soon!Mahalo,Vive Staff and Management

10/10 Excellent

Dwi Hapsari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Vive Hotel Waikiki on Mar 8, 2024
Aloha Dwi Hapsari,Thank you for your time to share your feedback! We are glad to hear that you enjoy your stay with us.Best regards,

10/10 Excellent

Khai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is amazing! Walking distance to the beach and shopping area. Spam musubi and poke are right across the street! Hotel is clean, nice staff, great breakfast and good water machine. Valet parking is a big plus that makes our life easier. I would love to come back here :)
Stayed 8 nights in Feb 2024
Response from Cory S. on Mar 6, 2024
Aloha Khai,Thank you so much for your kind review! We are thrilled that you enjoyed your stay with us, please stay again!Mahalo,Vive Staff and Management

4/10 Poor

Justin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I booked a room with an ocean/beach view and was not given one and when I brought it up to management I was told sorry those rooms are already taken. The AC did not work properly, was charged for Parking which is not listed and charge for amenities/ resort fee with or without using them. There’s only about 15 places to sit for breakfast. Other then the location this is not be best place to stay especially for the price.
Stayed 3 nights in Feb 2024
Response from Vive Hotel Waikiki on Mar 4, 2024
Aloha Justin,I hope this email finds you well. We are sorry to hear that your expectations were not met during your stay.Regarding the room with ocean/beach view, we are not located on the beach street so our rooms do not have as clear a sea view as the beachfront hotel( Their rate usually starting at 600). We are sorry to hear that management was not able to provide different room due to high occupancy during your stay.In regards to concern about the parking and resort fee, those charges are mentioned on third party website when reservation are booked and we have the one of lowest parking fees compared the other hotels.Furthermore, we have taken note of your feedback regarding the limited breakfast seating . We understand the important of providing a comfortable dining experience for our guests, and we will explore ways to improve this aspect of our service.We value your feedback and take every comment seriously as we are committed to providing our guest with exceptional service and accommodations.If you would like to discuss your experience further or require any assistance, please do not hesitate to contact our management.Thank you once again for sharing your feedback with us.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the edge of the humongous resorts is this jewel of a boutique hotel. Wonderful breakfasts, clean as a whistle, 2 minutes walk down to the beach, and through resort short cuts to venues like The Blue Note, Duke's, etc. The staff can't do enough for their patrons! Offers of pre-packef breakfasts for early tours,, and all the amenities: beach towels, umbrellas, cooler bags,beach chairs. I jad a couple of post-surgical needs, like a shower chair - the staff had one waiting upon arrival! Fun fact: Vive is only a block from the pickup point for nearly all tours: the green awning at the Hyatt Resort on Koa Avenue. We will always stay here ❤️, and refer all our friends!
Stayed 7 nights in Feb 2024
Response from Vive Hotel Waikiki on Mar 4, 2024
Aloha Susan,Thank you for taking the time to share your experience with us! We are thrilled to hear that you thoroughly enjoyed your experience at Vive Hotel. It warms our hearts to know that you found our hotel to be jewel among the humongous resorts in the area. Your kind words about our deluxe breakfasts, cleanliness, and proximity to the beach truly mean the world to us. it is wonderful to know that you will be returning to stay with us in the future and that you plan to recommend us to your friends. We look forward to welcoming you back and providing you with another memorable stay.Best Regards,

8/10 Good

Sven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 4, 2024
Aloha Sven family,Thank you so much for your kind review! We are thrilled that you enjoyed your stay with us, please stay again!Mahalo,Vive Staff and Management

6/10 Okay

Curtis

Travelled with partner
Liked: Staff & service, amenities
The staff was excellent. The room was okay. I was on the 10th floor and the noise from the traffic was still loud. I didn't like the fact that I wasn't made aware that they only have valet parking available until I arrived in my rental car. That's an expense that people should be made aware of in advance.
Stayed 7 nights in Feb 2024
Response from Vive Staff on Feb 29, 2024
Aloha Curtis,Thank you for choosing to stay with us. We truly appreciate your decision to spend your time in Waikiki with us, and we hope you had an enjoyable stay overall.We recently received your feedback regarding the parking situation, and we want to express our sincerest apologies for any inconvenience you experienced in this regard. We understand that parking can be a significant consideration for our guests, and we strive to provide transparent information about our parking options prior to arrival.As you mentioned, while we do not offer free parking, we do make every effort to communicate the parking fees through various channels, including our website, partners sites, pre-arrival emails, and confirmation letters. Our aim is to ensure that all guests are fully informed about any additional costs associated with their stay. We also take pride in offering one of the lowest rates for parking, albeit self or valet parking compared to other options in Waikiki. There are no hotels in Waikiki that offer free parking as being inclusive as every hotel will capitalize on parking due to the denseness of Waikiki. We understand that this may not fully alleviate your concerns, but please know that we continuously evaluate our services to ensure they meet the needs and expectations of our guests.Your feedback is invaluable to us as it helps us identify areas for improvement, and we will certainly take your comments into consideration as we strive to enhance the overall guest experience.Once again, we apologize for any inconvenience you experienced, and we hope that despite this issue, you were able to enjoy your time in Waikiki. Thank you for your understanding and for choosing Vive Hotel Waikiki!-Vive Staff and Management

10/10 Excellent

Mary King and Herbert

Stayed 4 nights in Feb 2024
Response from Vive Hotel Waikiki on Mar 20, 2024
Aloha Mary King and Herbert,We are delighted to hear that you had a great experience with us.We look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Monaliza

Stayed 2 nights in Feb 2024
Response from Vive Hotel Waikiki on Mar 20, 2024
Aloha Monaliza,We are delighted to hear that you had a great experience with us.We look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Gulpana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that I walk to the beach and do yoga every morning. Friendly staff
Stayed 3 nights in Jan 2024
Response from Vive Hotel Waikiki on Feb 27, 2024
Aloha Gulpana,Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our location and friendly staff.Best Regards,

8/10 Good

debbie

Travelled with partner
Liked: Cleanliness, amenities
Great location Friendly staff Good value
Stayed 4 nights in Feb 2024
Response from Guest Services on Feb 25, 2024
Aloha Debbie,Thank you for your kind Compliments. We are lucky to host you. WE hope you may choose us again in the future.Mahalo,Roger/ Guest ServicesVive Hotel Waikiki

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It wqs a great location to walk to the beach andother areas at wa
Stayed 4 nights in Feb 2024
Response from Vive Hotel Waikiki on Feb 27, 2024
Thank you so much for taking the time to share your experience with us.We hope to have the pleasure of welcoming you back in the future for another memorable experience.

4/10 Poor

Sam

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately upon check in we found our room's two window-AC-units both had large amounts of mold in the vents, and you could smell mildew in the room and on the bed sheets. The room itself also had a variety of issues that come with it being an old building that hasn't been kept up very well. Staff was apologetic, but unable to move us to another room due to no availability, and they couldn't replace the AC units because they didn't have the parts to do so. Ultimately my wife and I had to find a new hotel the day of, an expensive move in Waikiki. Vive hotel staff refused to give us a full refund, but thankfully Expedia covered the loss. We were sad that our experience didn't match the positive reviews we read when booking.
Stayed 5 nights in Feb 2024
Response from Vive Hotel Waikiki on Feb 27, 2024
Aloha Sam,I hope this email finds you well.Thank you for sharing your experience with us.. Firstly, I would like to extend my sincere apologies for the inconveniences you encountered during your time with us. Your experience does not reflect the high standards of quality and service that we consistently strive to deliver to our guests.I want to assure you that we take your comments very seriously and have already taken steps to address the issues you raised.I regret to hear that we were unable to provide you with an alternative room due to a lack of availability during your stay. I understand how frustrating this must have been for you and your wife, and for that, I am truly sorry. Once again, I apologize for the disappointment you experienced during your time at our hotel. I hope that you will consider giving us another opportunity to exceed your expectations in the future. Warm regards,

8/10 Good

Marwan Al

Travelled with partner
Liked: Cleanliness, staff & service
I liked that they offered beach chairs and umbrellas for free. Their staff were top notch friendly.What I didn't like was the air conditioning unit in our rm. Was toooo loud not to mention there was construction close by and they don't have noise cancelling windows unfortunately.
Stayed 7 nights in Feb 2024
Response from Vive Hotel Waikiki on Feb 18, 2024
Aloha Marwan Al,Thank you for sharing your feedback! We're glad to hear that you enjoyed our beach amenities and friendly staff. We apologize for the inconvenience regarding for air conditioning and construction close by hotel.We hope to welcome you back in the future for another stay!Mahalo,

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. The breakfast was great. The room was somewhat small, but fine for two people. The bathroom also was rather small. Staff was friendly and inviting. We really like the proximity to the beach and restaurants. You can pretty much walk to whatever you need in the Waikiki area. On site parking is available, however if your vehicle is over 6 feet, it will not fit in the parking ramp. We had a full-size pick up truck, which would not fit. I managed to find consistent free parking on the east side of the zoo, on the street, which is about a 15 minute walk to the hotel. The whole area is clean and safe. The hotel provides beach towels and chairs among a few other beach items for free. Great value!
Stayed 6 nights in Feb 2024
Response from Vive Hotel Waikiki on Feb 18, 2024
Aloha Dylan,It's fantastic that our central location made it easy for you to access the beach, nearby eateries. We're also delighted that you found our staff to be friendly and welcoming - creating a positive and memorable atmosphere for your visit.We apologize for any inconvenience regarding for garage height limit.We truly appreciate your kind words and hope to have the pleasure of hosting you again on your next beach getaway.Mahalo,

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my recent stay at the Vive Hotel Waikiki. The location is perfect. It is just a few blocks walk from the beach, shops, restaurants, mall, etc. It's also close to bus stops if you need to take public transit. The hotel is very affordable for Waikiki. The staff were very friendly and helpful. The included breakfast was delicious and had the best fresh fruit selection I've ever seen at a hotel breakfast. Overall, I had a wonderful vacation here.
Stayed 5 nights in Feb 2024
Response from Vive Hotel Waikiki on Feb 18, 2024
Aloha Esther,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our location, breakfast and our friendly staff.We hope to welcome you back in the future for another satisfying stay!Mahalo,

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vive Hotel Waikiki on Feb 27, 2024
Aloha Maureen,Thank you so much for taking the time to share your experience with us.We hope to have the pleasure of welcoming you back in the future for another good experience.

10/10 Excellent

Helen, saugus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well what can I say. To be welcomed into check in with a cold glass of pineapple juice was wonderful. This is our second time staying at the Vive and nothing disappoints. Great room delicious breakfast and free chairs umbrellas and towels for the beach is great. Sorry to be leaving tomorrow morning but look forward to our return.
Stayed 7 nights in Feb 2024
Response from Guest Services on Feb 11, 2024
Aloha Helen,Thank you for your wonderful review! If you plan on staying with us again, please contact us. We place a special item for return guests.Mahalo,Roger/ Guest Services