Suite, 2 chambres, non-fumeur, au bord de l’océan | Vue de la chambre

Sheraton Waikiki Beach Resort – Avis

4 out of 5
Sheraton Waikiki Beach Resort
2255 Kalakaua Ave, Honolulu, HI

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 1302 avis sur 1882." "
Note de 8 – Bien, d’après 353 avis sur 1882." "
Note de 6 – Acceptable, d’après 122 avis sur 1882." "
Note de 4 – Médiocre, d’après 50 avis sur 1882." "
Note de 2 – Terrible, d’après 55 avis sur 1882." "

9,4/10

Propreté

9,2/10

Service et personnel

9,0/10

Commodités

9,0/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Thomas

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Notre séjour était parfait. L’hôtel est très bien placé et agréable. Une vue sur la mer magnifique. En revanche, nous payons des frais d’établissement très cher et le spa était fermé pendant tout notre séjour et il y a très peu d’activités de proposées. Le parking coûte aussi très cher pour les clients de l’hôtel ce qui est assez dommageable vu le prix de l’hôtel et des frais d’établissement.
Séjour de 7 nuits en août 2022

10/10 – Excellent

SIMON

Séjour de 7 nuits en mars 2022
Sheraton Waikiki Guest Experience Team a répondu le 2 avr. 2022
Aloha Simon, mahalo for rating your stay at the Sheraton Waikiki. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 – Excellent

Nicholas

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Magnifique
De À à Z un plaisir de rester au Sheraton ! En couple, première fois à Honolulu. Superbement situé, la chambre, le lit, le balcon, des dizaines de magasins a l’intérieur de l’hôtel, des restaurants à 5 min à pied comme le meilleur du shopping et la plage waikiki à 10 min de l’hôtel ! Le restaurant rhum fire était aussi très bien avec terrasse et vue sur le pacifique avec musique tous les soirs. Piscine à débordement, on doit se lever tôt pour avoir son transat mais c’est le jeu. Le tout assez cher mais on sait pourquoi ! On reviendra avec plaisir ! Superbe séjour !
Séjour de 7 nuits en mai 2021

10/10 – Excellent

Miriam

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
The best place
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Adrianna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We came on our honeymoon, and it was perfect, to view of the ocean, to the hospitality of the personal. Great food, great shopping. Sad to leave, but will be back! Ahola
Séjour de 3 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 29 mai 2024
Aloha Adrianna, Firstly, we want to congratulate you both on your recent marriage. Our associates are committed to ensuring our guests have an exceptional stay, and we are delighted we exceeded your expectations with our beautiful location and all the amenities we offer. We appreciate you choosing Sheraton Waikiki to celebrate this special time in your life, and we look forward to another occasion to provide you with an exceptional visit. Mahalo again, and we wish you all the best for your future together. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 – Excellent

Paul, St.Augustine

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved everything!
Séjour de 4 nuits en mars 2024
Sheraton Waikiki Guest Experience Team a répondu le 27 mai 2024
Aloha Paul, Mahalo for making us a part of your travel plans. We at Sheraton Waikiki are truly grateful for your amazing review and perfect rating. Knowing we made your stay incredible fills our hearts with immense satisfaction. Our entire team is dedicated to crafting unforgettable Hawaiian experiences for each guest, and your kind feedback lets us know that we are achieving our goal. It was a pleasure hosting your visit, and we look forward to seeing you again soon. As you journey onward, we wish you safe travels and memories that continue to bring you joy long after your departure. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 – Excellent

MASATO

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
とても良い新婚旅行になりました
Séjour de 5 nuits en mai 2024

8/10 – Bien

YUJI

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
トロリー乗り場が近く、オプションツアーの集合にも便利なホテルです。 夜もホテルの周りは人通りも多く、治安も良く21時すぎまで心配なく歩けました。 設備は新しくはありませんが、リノベーションされており、何よりウォシュレットがあるのがよかったです。 チェックイン、チェックアウトはかなり待たされるので時間には余裕をもってスケジュールを立てた方がいいと思いました。 インフィニティープールの眺めは、とてもよかったです。しかし、欧米人の方が多く、おしゃべりが好きなのか英語でかなり話しかけられゆっくりする気分になれませんでした。 私たちの滞在記中は日本語を話せるスタックには会いませんでした。 総合的にとてもよかったホテルなのでまた利用したいと思います。
Séjour de 5 nuits en avril 2024

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was my second time staying at this property, both times have been excellent. The costs associated to me are a value! The location and infinity pool are well worth it! You have excellent breakfast spots in island vintage and low key waffle & berry. The pool staff work hard to clear out chairs for new guests and the edge keeps the great drinks flowing! If your looking for a more adult trip give this place a shot
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Yuliya

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en avril 2024
Sheraton Waikiki Guest Experience Team a répondu le 26 mai 2024
Aloha Yuliya, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Waikiki; we hope to see you again soon. Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 – Excellent

Tong

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location, close to the beach and we enjoying our stay here.
Séjour de 6 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 24 mai 2024
Aloha Tong, Mahalo for choosing Sheraton Waikiki during your visit to Hawaii. We appreciate you sharing how much you enjoyed your time with us and our great location. Just three miles from the famed Diamond Head Crater steps from Waikiki Beach, shopping, and more, it is always a joy to provide our guests with the best our area has to offer. We hope to host you again any time your travels bring you this way. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 – Excellent

kenta

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
インフィニティプールが最高だった!
Séjour de 5 nuits en mai 2024

8/10 – Bien

Chih-ya

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice pool. Family friendly. Room like new
Séjour de 4 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 23 mai 2024
Aloha Guest, Mahalo for choosing Sheraton Waikiki. We are pleased you enjoyed our refreshing pool and excellent accommodations. It was our pleasure hosting you, and we look forward to our next opportunity to provide you with another exceptional stay.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 – Excellent

Viktor, Brush Prairie

Voyage en famille, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Love it
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Laurie, Surrey

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Best part of this resort by far is the pool. Adults only infinity pool was very nice, however $125-$250 to reserve a close pool chair and $18 drinks. Ocean front expensive room was very small, no counter space, nothing welcoming us to celebrate our 10 year wedding anniversary, though staff made aware long in advance. Most resorts would have a card or bottle waiting in the room. A little acknowledgment would go a long way. $49 a day in resort fees. $200 for late check out. Be prepared to spend a lot of money here. Loved the adults only infinity pool but wouldn’t stay here again as did not feel valued as a guest.
Séjour de 4 nuits en mai 2024
Guest Experience Team a répondu le 23 mai 2024
Aloha Laurie, Mahalo for choosing us to celebrate your anniversary and for taking the time to review your recent stay at our hotel. We are pleased you enjoyed our refreshing pool. However, we regret any disappointment you had with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We have taken note of your feedback and we will convey this to our team. We truly value you as a guest and hope to have the opportunity to better your stay, should your travel plans bring you back to Waikiki again in the future.Mahalo,Mari K.Guest Experience Team

10/10 – Excellent

Nurveta

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This was our first time in Honolulu. I did quite a bit research before booking. We wanted to be on the beach, we wanted a decent and clean room, we didn’t want to be around children and be close to things. Sheraton Waikiki exceeded all of our expectations. I would stay here again and again. The infinity pool is for adults only so you can get away from the children. The hotel is newly renovated and super clean. The ocean front rooms have unbelievable views. The customer service is absolutely amazing. Close to anything you need. They truly beat vacation ever.
Séjour de 8 nuits en mai 2024

10/10 – Excellent

Jeffrey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Location
Séjour de 1 nuit en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 22 mai 2024
Aloha Jefferey, Mahalo for choosing Sheraton Waikiki during your visit to Hawaii. We appreciate you sharing how much you enjoyed your time with us and our great location. Just three miles from the famed Diamond Head Crater steps from Waikiki Beach, shopping, and more, it is always a joy to provide our guests with the best our area has to offer. We look forward to hosting you again any time your travels bring you this way.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 – Excellent

GWANGSU

Points forts : Service et personnel, état et installations de l’hébergement
오션뷰가 완벽합니다
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Lelia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rain every day but that was nothing that could have been prevented by that. It was beautiful.
Séjour de 4 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 23 mai 2024
Aloha Lelia, Mahalo for sharing about your stay at Sheraton Waikiki. We appreciate the generous remarks and are glad you enjoyed our hotel. We hope to see you again soon.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 – Excellent

Christine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Th
Séjour de 8 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 22 mai 2024
Aloha Christine,Mahalo for choosing Sheraton Waikiki. We were pleased that we exceeded your expectations during your visit to our city. We appreciate you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

8/10 – Bien

Thanh

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
LOCATION
Séjour de 4 nuits en mai 2024

10/10 – Excellent

ELISA, Sandy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent
Séjour de 4 nuits en avril 2024
Sheraton Waikiki Guest Experience Team a répondu le 20 mai 2024
Aloha Elisa, We are delighted you enjoyed your stay at Sheraton Waikiki. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Waikiki.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 – Excellent

Odaine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always a great stay!

8/10 – Bien

Cynthia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 20 mai 2024
Aloha Cynthia, We are happy you had such a lovely stay at Sheraton Waikiki! Mahalo for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

8/10 – Bien

Kimberly

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Cleanest room I have ever stayed in! All staff encountered were extremely friendly and helpful. Some shops to explore downstairs. Kiddie & family pool is separate from adults infinity pool. You don’t even hear kids from there! We went to enjoy the ocean and sun and were not disappointed with our ocean front room! Definitely recommend this hotel!
Séjour de 2 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 20 mai 2024
Aloha Kimberly, Mahalo for choosing Sheraton Waikiki and for your kind feedback. We are pleased to know that your stay was perfect in every way possible and that you loved our refreshing accommodations with ocean views. We are also glad that you had a memorable time at the pool. We are delighted to know that our associates took great care of you. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. Mahalo again for recommending us to our future guests, and we hope you will make us your home whenever you are in the area.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 – Excellent

Timothy W

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Sheraton Waikiki Beach Resort is a wonderful Hotel right in the heart of Waikiki with really nice rooms, a great swimming pool, and very friendly staff.
Séjour de 7 nuits en mai 2024

6/10 – Acceptable

Farah Deborah

Voyage en famille
Points faibles : Commodités
Super busy loud
Séjour de 7 nuits en mai 2024
Guest Experience Team a répondu le 20 mai 2024
Aloha Ms. Deborah, Mahalo for choosing us for your recent stay in Honolulu. We are sorry to hear of the noise concerns during your visit and their impact on your overall comfort. However, we are pleased to know that despite this, you enjoyed your stay overall. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will reconsider another visit and allow us the opportunity to better your stay.Mahalo,Mari K.Guest Experience Team

8/10 – Bien

Kristin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We love the place. We thought they could give us a better room given we stay there all the time… Also, the adult pool was super hard to get a seat… not fun to spend your vacation trying to reserve a seat… but I get it… it is so nice!
Séjour de 5 nuits en avril 2024

10/10 – Excellent

TOMOYA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en avril 2024
Sheraton Waikiki Guest Experience Team a répondu le 18 mai 2024
Aloha Tomoya, Mahalo for your terrific rating of Sheraton Waikiki. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 – Excellent

dawnee, South San francisco

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mars 2024
Sheraton Waikiki Guest Experience Team a répondu le 17 mai 2024
Aloha Dawnee, Mahalo for rating your stay at Sheraton Waikiki. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 – Excellent

tatsuya

Voyage en famille
Points forts : Service et personnel, commodités
ホテル側の日本人スタッフとLINEでやり取りが出来るため時間内であれば直ぐに返信があり便利。 またベッドメイキングのスタッフにシーツを変えて欲しくて依頼したら直ぐに手配してくれて、スタッフもとても親切でした。
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Ruben

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything right where you want it. Perfect place to enjoy Hawaii!!
Séjour de 6 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 15 mai 2024
Aloha Ruben, Mahalo for choosing Sheraton Waikiki. It brings us great joy to learn that you thoroughly enjoyed your stay with us. We agree that our location is truly unbeatable and offers easy access to immerse yourself in the beauty of Waikiki. We appreciate you highlighting this for future guests, and we are confident that you will recommend us to your friends and family. It was a pleasure hosting your visit, and we eagerly await your return to create more unforgettable Hawaiian memories for you. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 – Excellent

JUNZHE

Points forts : Propreté
Séjour de 4 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 17 mai 2024
Aloha Junzhe, We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 – Excellent

Kaylee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We loved our stay here! Beautiful rooms and walkable area. We loved the beach and infinity pool! Make sure to use the amenities included in the resort fee, such as the 24 hour Go Pro free rental!
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the ocean front room.The location of the hotel is central to everything.One way to the beach the other to the shops.Room was bright,spacious and clean.
Séjour de 7 nuits en mai 2024

10/10 – Excellent

KOJI

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Place is very good !!
Séjour de 3 nuits en avril 2024
Sheraton Waikiki Guest Experience Team a répondu le 15 mai 2024
Aloha Koji, We were delighted to welcome you to Sheraton Waikiki and are so glad you had a wonderful stay. Our team pours their hearts into creating an unforgettable experience for each guest; therefore, your recognition and acknowledgement mean the world to us. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 – Excellent

Jenny

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed at the Sheraton Waikiki for my babymoon and we loved every moment of it. The hotel is near the Royal Hawaiian Center, walking distance to many shops, luxury shops, and the International Market place. Staff were great. We were given reusable pouches for water, friendly for the environment. I loved the bidet. We booked 1 king bed with partial ocean views and got upgraded to a corner room with partial ocean views that had 1 king bed and a full bed. Hotel is nice and clean.
Séjour de 3 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 13 mai 2024
Aloha Jenny, Mahalo for choosing Sheraton Waikiki; your review fills us with immense satisfaction. We always strive to offer the best possible stay to our valued guests; therefore, it is gratifying to know that the upgraded room and its amenities, complemented by our location as well as the thoughtful service by our associates, contributed to your comfort and joy. We also appreciate your recognition of our passion for sustainable practices, as we remain committed to environmental responsibility. It was an honor to be a part of your babymoon; we hope our efforts provided you with a restorative and rejuvenating experience before your precious little one arrives. We eagerly look forward to welcoming you back soon and extend our warmest wishes and blessings for your beautiful journey towards parenthood.Mahalo, Mari K., Sheraton Waikiki Guest Experience Team

10/10 – Excellent

MEGUMI

Points forts : Propreté
Séjour de 4 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 14 mai 2024
Dear Megumi, We are delighted you enjoyed your stay at Sheraton Waikiki. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Waikiki.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 – Excellent

Linh, Burnaby

Points forts : Propreté, état et installations de l’hébergement
Love it
Séjour de 5 nuits en mars 2024
Sheraton Waikiki Guest Experience Team a répondu le 12 mai 2024
Aloha Linh, Mahalo for making us a part of your travel plans. We at Sheraton Waikiki are truly grateful for your amazing review and perfect rating. Knowing we made your stay incredible fills our hearts with immense satisfaction. Our entire team is dedicated to crafting unforgettable Hawaiian experiences for each guest, and your kind feedback lets us know that we are achieving our goal. It was a pleasure hosting your visit, and we look forward to seeing you again soon. As you journey onward, we wish you safe travels and memories that continue to bring you joy long after your departure.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

2/10 – Terrible

Anzhelika

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
It was very, very noisy, Neighbors above us was Very loud, My vacation was ruined, I talked to Manager and she said she can move me to other room because they didn’t have same oceanfront Category rooms available.
Séjour de 10 nuits en avril 2024
Guest Experience Team a répondu le 16 mai 2024
Aloha Anzhelika, Mahalo for sharing about your stay at our hotel. We apologize for the inconvenience you experienced during your stay due to noise disturbances from neighboring guests. Please know that providing a peaceful and comfortable environment for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. We have shared your feedback with the appropriate team to ensure Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Mahalo,Mari K.Guest Experience Team

8/10 – Bien

Hussain Saleem

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice view of Waikiki beach and ocean views didn’t like the hidden charges and it wasn’t mentioned when we booked it upgrade was costly otherwise it was a great experience
Séjour de 6 nuits en mai 2024

10/10 – Excellent

Jessica

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amazing hotel, very clean, great helpful staff!
Séjour de 7 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 12 mai 2024
Aloha Jessica, Mahalo for the fantastic review and perfect rating. We are so happy to learn that you had an amazing time at Sheraton Waikiki. It truly warms our hearts to know that our team provided excellent service and that you enjoyed the comfort of our well-maintained accommodations. We strive to create unforgettable experiences for each guest, and your feedback lets us know we are on the right track. We appreciate you mentioning our accomplishments and look forward to creating another amazing stay for you whenever your travels bring you back to Honolulu.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

8/10 – Bien

AARON

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful location for getting around Waikiki. Convenient to shopping and restaurants. If you stay at this hotel be expected to see a resort fee charged to your room for $50 each day for really nothing of any value. Also this wanna be 5 star hotel is overly concerned about giving out there worn out towels, selling reserved loungers and $20 dollar cocktails poolside. They also lock the gates to the pool side foot bath at 6pm so if you wanna walk on the beach at night and return to the Sheraton via the beach there will be no were to wash the sand off your feet I am unsure why they do this?
Séjour de 10 nuits en avril 2024

10/10 – Excellent

Atsushi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Saguftabanu

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Enjoyed our stay.
Séjour de 3 nuits en mai 2024
Sheraton Waikiki Guest Experience Team a répondu le 11 mai 2024
Aloha Saguftabanu, Mahalo for sharing about your stay at Sheraton Waikiki. We appreciate your kind remarks and are glad that you thoroughly enjoyed your time with us. Crafting exceptional experiences for our guests is our passion, and your feedback lets us know we were successful. It was an absolute pleasure hosting you, and we look forward to welcoming you back soon for yet another fantastic Hawaiian escape right here at our beautiful island resort. Mahalo, Mari K., Sheraton Waikiki Guest Experience Team

10/10 – Excellent

asako

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Sheraton Waikiki Guest Experience Team a répondu le 12 mai 2024
Aloha Asako, Mahlo for choosing Sheraton Waikiki. We are thrilled you had an excellent stay, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

2/10 – Terrible

Yuriy

Points faibles : Commodités, état et installations de l’hébergement
One of the worst experiences with this hotel. Our bed sheets had brown spots looked like poop, our bathroom door wouldn’t lock either. The beach was super crowded, the pool was cold water. We did not enjoy our stay.
Séjour de 1 nuit en mai 2024
Guest Experience Team a répondu le 10 mai 2024
Aloha Yuriy, We were deeply sorry to learn about the shortcomings of your recent stay at our hotel. Your feedback is incredibly valuable, and we sincerely apologize for falling short of your expectations. We prioritize your comfort and satisfaction and regret that your experience was not reflective of our usual high standards. We value all of your input and take your concerns very seriously. Please be assured that we will thoroughly investigate these issues to ensure that they are effectively addressed and do not recur going forward. We truly value your business and sincerely hope that you will consider giving us another chance to impress you with the exceptional hospitality we are known for providing.Mahalo, Mari K. Guest Experience Team

10/10 – Excellent

Sachiko

Séjour de 2 nuits en mai 2024

10/10 – Excellent

Kazuyuki

Séjour de 4 nuits en avril 2024

8/10 – Bien

TSUYOSHI

Points faibles : État et installations de l’hébergement
Séjour de 4 nuits en mai 2024