Dear Guest,Thank you for sharing such positive feedback following your stay with us.We are delighted to hear that you found our location convenient for your needs in Hong Kong and that the services provided by our team met your expectations. It appears that there may be some areas where we did not fully meet your satisfaction. Please rest assured that we are committed to providing high standards of accommodation and service. We are sorry to hear that our room cleanliness and overall condition did not meet your expectations on this occasion. We take pride in our 2017 refurbishments, and we strive to maintain our rooms with the utmost care. We appreciate your recognition of the amenities provided in our rooms, and we constantly seek to ensure that every guest has a comfortable and enjoyable stay.We look forward to seeing you again in the future. Best wishes,Ohad Tiktinsky, General Manager

Dear Alejandro,Thank you for taking the time to share your feedback.It's wonderful to know that our proximity to both Causeway and Wan Chai stations, as well as the harbor, added value to your stay. We're thrilled that you're considering a harbor view room for your next visit; the partial views of Victoria Harbour are indeed a highlight for many of our guests. Regarding the aspects you felt could be improved, we acknowledge your feedback on the hotel's condition. We continually strive to maintain and update our facilities, as evidenced by our recent refurbishments and ongoing touch-ups to enhance guest experience.We hope that you will return in the future. Best regards,Ohad Tiktinsky, General Manager

Dear Dipak,Thanks for taking the time to comment on your visit to our hotel.We are glad that you appreciated the cleanliness of your room and our team's excellent service. Please know that we have taken your comments regarding the bathroom into consideration.We look forward to seeing you on a future stay.Best regards,Ohad Tiktinsky, General Manager

Dear Michelle,Thank you for taking the time to give your opinion about your stay.We are delighted that you had a pleasant experience during your stay with us and that you received such friendly and professional service. It is very rewarding for our team and encourages us to uphold our high standards. Rest assured we have noted your comment and will consider it when planning future improvements.We hope to see you again in the future.Best regards,Ohad Tiktinsky, General Manager

Dear Brandon,We thank you for your kind review.We're thrilled to hear that you found our staff helpful and polite, and that the cleanliness of our hotel met your expectations. It's wonderful to note that our efforts to maintain a high standard of service are appreciated. We also acknowledge your feedback regarding the hotel's condition and room amenities. While we have recently refurbished our rooms and continuously strive for excellence, we understand there is always room for improvement and take your insights seriously.We would be delighted to welcome you back on another occasion.Kind regards,Ohad Tiktinsky, General Manager

Dear Keith,Thank you for taking the time to share your feedback.It's wonderful to hear that the location of our hotel suited your needs, providing convenient access to dining and transit options. We're also delighted that you appreciated the appointments of your room. Rest assured that we consistently strive to maintain high standards of cleanliness and overall condition, and it's gratifying to know that these efforts have resonated with you. Our team is committed to providing exceptional service and we're glad that this was evident during your stay, along with the amenities provided for your comfort.We all hope to welcome you back in the future.Best wishes,Ohad Tiktinsky, General Manager

Dear Ian,Thank you for sharing your positive review.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.We look forward to welcoming you back on your next visit.Best wishes,Ohad Tiktinsky, General Manager

Dear Kai,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thank you again; we hope to welcome you back soon.Kind regards,Ohad Tiktinsky, General Manager

Dear Ingrid,Thank you for taking the time to share your review.We're delighted to hear that our housekeeping staff were responsive and pleasant, and that you found our location in Wan Chai convenient for your needs. We appreciate your kind words. We regret to hear that your dining experience did not meet your expectations, and we're surprised to learn about your perception of the breakfast quality as we consistently receive compliments on our varied offerings. Similarly, while we strive to maintain a cheerful atmosphere, it seems we fell short during your visit, and for that, we truly apologize. Our team takes pride in providing clean, well-maintained accommodations, and we're continuously looking to improve wherever possible, as demonstrated by our recent refurbishments and ongoing minor touch-ups.We hope to see you again in the future. Kind regards,Ohad Tiktinsky, General Manager

Dear Brian,Thank you for positively reviewing your visit.It's wonderful to hear that you enjoyed our prime location in Wan Chai, providing convenience and connectivity for a seamless stay. We're also delighted that you found our service to meet your expectations, reflecting our team's commitment to guest satisfaction. While you've noted the room amenities positively, we acknowledge there's always room for improvement and appreciate your feedback. We look forward to welcoming you back. Best wishes,Ohad Tiktinsky, General Manager

Dear Lily,We appreciate that you took the time to share your experience with us.We're delighted to hear that you found our hotel to be clean and appreciated the overall condition and services. Our team strives to provide a comfortable and welcoming environment for all our guests.We regret to hear about the issue you faced with the door key on your last day, and we can understand how that might have been frustrating. Please rest assured that we are looking into ensuring our key card systems are functioning smoothly to prevent such inconveniences in the future.We hope to welcome you back in the future and wish you all the best. Safe travels!Ohad Tiktinsky, General Manager

Dear Paul,Thank you for your kind review of your recent stay at our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to see you again soon. Best wishes,Ohad Tiktinsky, General Manager

Dear Richard,We thank you for this kind review.We're delighted to hear that our strategic location contributed positively to your stay, offering comfortable rooms and a satisfying breakfast to start your day. It's great that the proximity to a diverse selection of restaurants and the convenience of public transport added to the enjoyment of your visit. Moreover, we're thrilled that the nearby large computer product complex was within a short walking distance for your needs.We look forward to welcoming you back. Best wishes,Ohad Tiktinsky, General Manager

Dear Lisa,Thank you for such a positive review.It's wonderful to hear that you appreciated our convenient location and that it contributed positively to your stay. We're also delighted that you found our service to meet your expectations and that your check-in process was smooth and accommodating to your early arrival. Your satisfaction with the cleanliness and amenities of your room is equally encouraging for our team.We look forward to welcoming you back soon.Best regards,Ohad Tiktinsky, General Manager

Dear Guest,Thank you for such a positive review.We are thrilled to know that everything was to your satisfaction during your stay, especially our location. We appreciate your mention of our team members who work hard to ensure that every guest has the best experience possible.We look forward to welcoming you back on a future occasion. Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for reviewing your stay at our hotel.We're delighted to hear that you found our hotel to be a good value for your stay. Your positive rating on our service is truly encouraging for our team. However, we regret to hear about the issues you experienced with the mattress comfort and noise levels. Additionally wee apologize for any inconvenience caused by the pool closure during your visit. Our commitment to guest satisfaction is paramount, and your comments are taken seriously as they guide our improvement efforts.We hope to welcome you back in the future. Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for this kind review.It's delightful to hear you appreciated our convenient location, which indeed provides easy access to the HKCEC and nearby transportation hubs. We’re also pleased to know you found our service to meet your standards, as our team strives to offer exceptional experiences to all our guests. We regret to hear that you encountered issues with room cleanliness and amenities, and while we consistently work on maintaining high standards, your feedback is invaluable for our continuous efforts. We hope to welcome you back in the future.Best wishes,Ohad TiktinskyGeneral Manager

Dear Chris, Thank you for your feedback about your stay.We are thrilled to hear you found our breakfast offerings sensational and appreciated the convenient check-out time. Our central location in Wan Chai indeed makes for easy access to transportation and local attractions, and we're glad you took advantage of that. We apologize for the inconvenience you experienced with the toilet; please rest assured that we aim to maintain our facilities in perfect working order. We also take note of your preference for a softer bed and hope you were still able to rest comfortably. We're pleased to know our proximity to affordable dining and shopping options added value to your stay, and it's great to learn that our location facilitated a pleasant journey to the airport for you and your family.We hope to hear from you soon.Best regards,Ohad Tiktinsky, General Manager

Dear Guest,Thank you for taking the time to share your experience at our hotel.We're thrilled to hear that you appreciated our customer service; our team always aims to provide a warm and welcoming experience. It's also fantastic to know that our hotel's condition met your expectations, reflecting our efforts to maintain a high standard post-refurbishment. Your positive remarks on room amenities are much appreciated, especially since we strive to offer the comforts of home with modern touches, such as coffee machines in our Premier and Suite rooms. We are delighted that the cleanliness of your room added to a pleasant stay, as we take great pride in our daily housekeeping service.We look forward to seeing you again on your next stay.Best wishes,Ohad TiktinskyGeneral Manager

您好，感谢您对我们酒店的好评！我們很高興得知您對我們酒店的整體條件和服務感到滿意。請放心，我們會持續努力提供優質的服務。您提到的清潔問題，我們已注意到並將加強對此的關注，確保每位客人都能享受到潔淨舒適的住宿體驗。再次感謝您的寶貴意見，我們期待著您的再次光臨。希望您下次光临香港时，再次选择我们的酒店，祝您生活愉快！欧海德总经理

Dear Guest,Thank you for such a positive review.We are thrilled to hear that you found our location central and convenient for exploring the vibrant heart of Hong Kong, with easy access to the MTR and other public transportation. It's wonderful to know that you enjoyed a comfortable stay in our refurbished rooms. Our team is dedicated to providing a clean and welcoming environment, and your recognition of the room cleanliness and hotel condition is much appreciated. We continually strive to maintain high standards of service and are delighted that you experienced this firsthand.We look forward to a return visit from you in the future.Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for such a positive review of your stay.It's wonderful to hear that the humidifier in your room provided relief from Hong Kong's dry weather, and we're thrilled that our service met your expectations. We appreciate your positive feedback on our room amenities as well. Our housekeeping team is dedicated to maintaining high standards of cleanliness, and your comments are an important reminder of this goal.We hope to welcome you back.Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for this positive review of your stay.We are pleased that we were able to meet your expectations.Thank you again; we look forward to welcoming you back soon.Kind regards,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for this feedback on your recent stay.We're delighted to hear that you found our housekeeping team, particularly on level 8, to be genuine and friendly – our staff takes great pride in offering warm and sincere hospitality. We regret to hear about your less than satisfactory experience in our café and the interaction with the reception manager. Please rest assured that we hold our guest service to the highest standards and your feedback is invaluable in ensuring we maintain those levels. We are continuously working to enhance our guests' experience and we hope to better serve you in the future.Best regards,Ohad TiktinskyGeneral Manager

Dear Guest,Our sincerest thanks for this positive review of your stay at our hotel.We're thrilled to hear that you enjoyed the convenience of our location, surrounded by a variety of dining options and retail outlets. It's great to know that our proximity to public transport made your exploration of Hong Kong smoother. Our team strives to provide an accessible and comfortable experience for all our guests, and it seems we've hit the mark with you.We look forward to welcoming you back on a future occasion. Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for sharing the review of your stay with us.We're delighted to hear that our staff's dedication contributed to a memorable birthday celebration for you. Your early check-in request was our pleasure to accommodate, as we strive to be as flexible as possible for our guests' convenience. The proximity of our hotel to Wan Chai's vibrant area is indeed one of the highlights we're proud of, and we're glad it enhanced your stay. We take pride in maintaining our property to a high standard and appreciate your recognition of these efforts.We look forward to seeing you again on your next stay.Best wishes,Ohad TiktinskyGeneral Manager

Dear Elizabeth,Thank you for this kind feedback concerning your visit.We're thrilled to hear that our location served as an excellent base for your explorations around the city and the proximity to the ferry and various dining options added value to your stay. It's wonderful to know that you found comfort in your room and that our housekeeping team ensured it was well-serviced daily. Additionally, we're glad that the variety of choices at breakfast met your expectations and that all interactions with our staff were pleasant. It would be a pleasure to welcome you again. Best regards,Ohad TiktinskyGeneral Manager

Dear Guest,We appreciate receiving your opinion concerning your recent stay.It's delightful to hear that you found our location to be fantastic and our staff helpful and friendly; their dedication to guest service is indeed a cornerstone of our ethos. We appreciate your compliments on these aspects. We hope to welcome you again. Best wishes,Ohad TiktinskyGeneral Manager

Dear Lawrence,Thanks for taking the time to provide feedback about your time at our hotel.We're delighted to hear that you found our hotel well managed, and we are proud to offer top-notch services. Our team works diligently to maintain a high standard of cleanliness, and your recognition of their efforts is greatly appreciated. While we understand that some aspects of our guest rooms may seem dated. Our commitment to comfort and style is reflected in our modern and stylish decor, blending Eastern and Western elements. We look forward to the opportunity to welcome you back to experience these enhancements firsthand.We hope to welcome you back. Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest, Thank you very much for this kind review.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We hope that you will stay with us again many more times in the future. Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for sharing the review of your stay with us.We're delighted to hear that our service met your expectations and contributed to a great stay. Our team is committed to providing exceptional service, and it's rewarding to know we succeeded with you. It's wonderful to learn that the condition of our hotel was to your satisfaction. We strive to maintain our facilities to the highest standards, and your feedback is a testament to our efforts. We're also pleased that you found our room amenities to your liking, though we note there's room for improvement. Rest assured, we continuously seek ways to enhance our guest experience, including the amenities we offer.We look forward to welcoming you back. Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for taking the time to review your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again soon.Best regards,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for this positive feedback.It's wonderful to hear that you found our hotel to be clean, secure, and conveniently located at the heart of the city's vibrant life. We're glad that our efforts to maintain high standards in room cleanliness and overall hotel condition have been recognized in your feedback. Our team is also delighted to know that you were pleased with the amenities provided and the service you received during your stay. We continuously strive to offer a comfortable and enjoyable experience for all our guests. We take pride in our prime location that allows guests to easily access various attractions and transportation hubs, ensuring a memorable visit to Hong Kong. Thank you for highlighting these aspects of your stay.We all hope to welcome you back in the future.Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for taking the time to share your feedback.We're delighted to hear that our strategic location provided you with the convenience you needed to navigate the city's transportation with ease. We appreciate your feedback regarding the smoke-free policy. While our hotel strives to maintain a smoke-free environment, we acknowledge that there may be instances where enforcement can be improved. Rest assured, we are actively working on enhancing our monitoring to ensure that all guests can enjoy a comfortable and fresh atmosphere during their stay.We look forward to seeing you again. Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thanks for taking the time to review your stay at our hotel.We appreciate your feedback on our service and are glad that it met your expectations. However, we are disappointed to hear that you found our hotel to be tired and old. We understand that some aspects of the hotel may still need improvement.We apologize for any inconvenience this may have caused during your stay and assure you that we are continuously working on enhancing our facilities to provide a better experience for our guests. Your comments on room cleanliness and comfort are noted, and we will address these concerns with our housekeeping team to ensure that our standards are maintained.We'll be pleased to welcome you back.Best regards,General Manager

Dear Guest,Thank you for this kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to have the pleasure of welcoming you back. With kind regards,General Manager

Dear Guest, Thank you for taking the time to share your experience at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will return on another occasion. Best wishes,General Manager

Dear Guest, Thank you for your valuable feedback.We are delighted to hear that you appreciated our close proximity to the Convention Centre and found our service to be top-notch. It's great to know that our location and service contributed to a positive stay for you.We also appreciate your feedback on room cleanliness and amenities. We strive to maintain high standards of cleanliness and comfort in all our rooms, and we apologize if we fell short in this regard during your stay. Rest assured, we will address this issue with our housekeeping team to ensure a better experience for future guests.We hope to welcome you again in the future. All the best.General Manager

Dear Guest,Thank you for this positive review of your stay.We are delighted to hear that you found our hotel clean and appreciated our prime location in the heart of Wan Chai. Our team works hard to maintain a high standard of cleanliness and to provide easy access to the city's attractions and shopping areas.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,General Manager

Dear Guest, Thank you for providing us with your candid feedback.We are delighted to hear that you enjoyed the convenient location and comfortable stay with us. Our proximity to the train station and various attractions is indeed one of our strong points, and we are glad it contributed to your positive experience.We appreciate your suggestion regarding the pillow menu. While we currently do not offer this option, we will definitely take your feedback into consideration for future improvements. We always strive to provide the best possible experience for our guests, and your input is valuable to us.We look forward to seeing you again.Kind regards,General Manager

Dear Guest,Thank you for this positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope we have the pleasure of seeing you on many more occasions. Best regards,General Manager

Dear Guest,Thank you for this kind review.We are delighted to hear that you appreciated our prime location and the easy access to various parts of Hong Kong. It's great to know that you enjoyed the abundance of restaurants and shops in the vicinity. Our central location in Wan Chai and proximity to the MTR Exhibition Centre Station and Star Ferry Terminal indeed make it convenient for our guests to explore the city.Thank you once again for your kind words and positive feedback.We look forward to welcoming you again. Best regards,Christophe BatailleGeneral Manager

Dear Guest,Thank you for such a positive review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to seeing you again in the future.Best regards,Christophe BatailleGeneral Manager

Dear Guest,Thank you for your kind review.We are thrilled to hear that you appreciated our hotel's convenient location and easy access to various transportation options. Our aim is to provide our guests with the best possible experience while exploring the vibrant city of Hong Kong.It's great to know that you were satisfied with the cleanliness of your room, the hotel's condition, our service, and the room amenities. We take pride in maintaining high standards in all aspects of our hotel.We would be delighted to welcome you back on another occasion.Kind regards,Christophe BatailleGeneral Manager

Dear Guest,Thank you for your kind feedback.We are glad to hear that you found our location convenient and enjoyed the easy access to restaurants and shopping areas in Wan Chai and Causeway Bay. It's great to know that you had a clean and comfortable stay with us.We appreciate your feedback regarding the body lotion, slippers, and hand towel. While we do provide some amenities, we are also committed to reducing single-use plastic items to preserve the environment. We encourage guests to bring their own necessities, but we will definitely take your suggestions into consideration for future improvements.We look forward to welcoming you back in the future.Kind regards,Christophe BatailleGeneral Manager

Dear Guest,Thank you for sharing this review of your time at our hotel.We are thrilled to hear that you found the room spotless and appreciated the cleanliness of our hotel. Our dedicated housekeeping team works diligently to maintain high standards of cleanliness for our guests' comfort and satisfaction. We are glad that their efforts contributed to your enjoyable stay with us.We look forward to welcoming you back on a future occasion. Best wishes,Christophe BatailleGeneral Manager

Dear Guest,Thank you for your kind review.We are thrilled to hear that you found our location to be super convenient and appreciated the excellent transport options nearby. It's great to know that you enjoyed our gym and pool facilities during your stay as well.We look forward to welcoming you back. Best regards,Christophe BatailleGeneral Manager

Dear Guest,Thank you for sharing your opinion with us.We're glad to hear that you found our service to be satisfactory. Our team works hard to ensure that our guests have a pleasant stay.We hope to welcome you back.All the best,Christophe BatailleGeneral Manager

Dear Guest,Thank you for your positive review.We are delighted to hear that you appreciated our convenient location for dining and drinks. Our hotel is indeed surrounded by Michelin starred restaurants, making it an ideal choice for food enthusiasts. It's great to know that you found our room cleanliness, hotel condition, service, and room amenities to be satisfactory.We look forward to welcoming you back. Best wishes,Christophe BatailleGeneral Manager

Dear Guest,It was a pleasure to receive this great review.We are pleased that we were able to meet your expectations.Wishing you all the best and looking forward to your next visit,Christophe BatailleGeneral Manager