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JEN Hong Kong by Shangri-La

Photo gallery for JEN Hong Kong by Shangri-La

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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
LCD TV

Overview of JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
508 Queens Road West, Western District, Hong Kong

Explore the area

  • Popular LocationUniversity of Hong Kong8 min walk
  • Popular LocationHong Kong - Macau Ferry Terminal2 min drive
  • Popular LocationSoho12 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)35 min drive

Choose dates to view prices

About this area

Hong Kong

In the city center, JEN Hong Kong by Shangri-La is in Hong Kong's Central & Western District neighborhood, an area with good airport proximity. Victoria Harbour and Hong Kong - Macau Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Soho and Lan Kwai Fong. Traveling with kids? Don't miss Ocean Park and Hong Kong Disneyland.

What's nearby

  • University of Hong Kong - 8 min walk
  • Hong Kong - Macau Ferry Terminal - 2 min drive
  • Soho - 12 min drive
  • Lan Kwai Fong - 14 min drive
  • Victoria Peak Tower - 24 min drive

Getting around

  • Hong Kong Sheung Wan Station - 3 min drive
  • Hong Kong Station - 3 min drive
  • Hong Kong International Airport (HKG) - 35 min drive

Restaurants

  • Cafe Malacca — 1 min walk
  • Lobby Bar — 1 min walk
  • Jiang's Hunan Chef — 2 min walk
  • Rhoda — 4 min walk
  • Teakha — 4 min walk

About this property

JEN Hong Kong by Shangri-La

Family-friendly Hong Kong hotel in Central & Western District, walk to Victoria Harbour
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/café, coffee/tea in a common area, and a seasonal outdoor pool. All 283 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences like refrigerators and coffee makers. Other amenities available to guests include room service, free bottled water, and hair dryers.
JEN Hong Kong by Shangri-La offers 283 accommodations with safes and complimentary bottled water. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (HKD 350 per night)
  • Limited onsite parking
  • Roundtrip airport shuttle (surcharge) from 11:30 AM - 4:30 PM
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 184.8 for adults and HKD 184.8 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Seasonal outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese
  • Korean

Business services

  • Business center
  • Conference space (1033 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities
  • Shuttle services
The following facilities are closed seasonally each year. They will be closed from December 10 to March 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for HKD 350.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: HKD 184.8 for adults and HKD 184.8 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one-way)
  • Self parking fee: HKD 350 per night
  • Rollaway bed fee: HKD 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 7:30 AM to 5:30 PM
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
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Jen Hong Kong Shangri-La
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JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
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JEN Hong Kong by Shangri-La Hotel Hong Kong

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 412 out of 1000 reviews
5 - Excellent 41%
Rating 4 - Good. 459 out of 1000 reviews
4 - Good 46%
Rating 3 - Okay. 91 out of 1000 reviews
3 - Okay 9%
Rating 2 - Poor. 25 out of 1000 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 1000 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021

2/5 Poor

Liked: Cleanliness
Disliked: Staff & service
Over crowding rooms. Hosting team/staff meeting inside lobby lounge/Bar. Not distancing in clear view of guests. Staff can gather in hotel bar. But guests not allowed was their response. Poor covid - response
Stayed 2 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience!
The stay was amazing! The rooms are super comfortable and the hotel’s service is great, they deliver any room services such as extra bottles of water, more tea etc. instantly. We got a free upgrade to the club floor and the view from the room was stunning. The hotel’s location is also quite convenient as it is right next to HKU Station and a 5min walk from the waterfront with many food places nearby. Kennedy Town is also at walking distance.
Stayed 2 nights in Feb 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable
Stayed 1 night in Feb 2021