Exterior detail

Reviews of Dorsett Wanchai Hong Kong

4.5 out of 5
Dorsett Wanchai Hong Kong
387-397, Queen's Road East, Wan Chai, Hong Kong

Reviews

8.2

Very good

Rating 10 - Excellent. 382 out of 1005 reviews" "
Rating 8 - Good. 409 out of 1005 reviews" "
Rating 6 - Okay. 127 out of 1005 reviews" "
Rating 4 - Poor. 51 out of 1005 reviews" "
Rating 2 - Terrible. 36 out of 1005 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Serena

Travelled with family
Liked: Staff & service
Disliked: Amenities
1st floor women’s washroom was terrible as the toilet was difficult to flush. Main lobby has very old and dirty furniture. Breakfast selections were limited. Staff were super friendly. Shampoo and conditioner not usable. Slippers were poor condition
Stayed 8 nights in Apr 2024
Response from Dorsett Wanchai on Apr 18, 2024
Dear Serena, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

8/10 Good

Susana, Wantage

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, centrally located to all amenities, walking distance to the So Kon Po hotel, Time Square, Tram & causeway bay & wan Chai train stations. Staff are great and very hospitable to our needs. Highly recommend this hotel.
Stayed 6 nights in Apr 2024
Response from Dorsett Wanchai on Apr 15, 2024
Dear Susana, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

James Arthur, West Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff tried extra hard to make sure we had a great time
Stayed 2 nights in Apr 2024
Response from Dorsett Wanchai on Apr 15, 2024
Dear James, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Laurence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rather expensive bar. Otherwise ideal location for us.
Stayed 7 nights in Apr 2024
Response from Dorsett Wanchai on Apr 15, 2024
Dear Laurence, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Staff very friendly and helpful.
Stayed 7 nights in Apr 2024
Response from Dorsett Wanchai on Apr 15, 2024
Dear Elsa, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

James, West Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and well maintained. Everyone is helpful and responsive. I would highly recommend staying here as a former resident of Hong Kong.
Stayed 1 night in Apr 2024
Response from Dorsett Wanchai on Apr 15, 2024
Dear James, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Okay

Lala

Liked: Cleanliness
I was looking forward to a cityview from my window but was shocked to see a massive cemetery. It was a creepy view.
Stayed 3 nights in Mar 2024
Response from Dorsett Wanchai on Apr 15, 2024
Dear Lala, Thank you for taking the time to review your recent stay with us. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the Happy Valley racecourse for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who couldn't do enought to help
Stayed 6 nights in Apr 2024
Response from Dorsett Wanchai on Apr 15, 2024
Dear David, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Okay

Cindy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
First they don't give me the type room I booked. They down grades my room. Until I got back down customer service complaints.
Stayed 2 nights in Apr 2024
Response from Dorsett Wanchai on Apr 15, 2024
Dear Cindy, Thank you for taking the time to review your recent stay with us. We would like to assure you that the room assignment issue you mentioned is definitely not the kind of experience we always strive to deliver to our guests. Rest assured that it was an occasional case and rest assured that training will be reinforced to all front line staff to prevent any similar incidents from happening again. Again, thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more satisfactory stay in the future.

6/10 Okay

Thomas

Travelled with family
Disliked: Property conditions & facilities
Room was very musty/damp smelling.
Stayed 4 nights in Apr 2024
Response from Dorsett Wanchai on Apr 10, 2024
Dear Thomas, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. Rest assured that the services you encountered were definitely an occasional case which we will promptly look into, we would like to thank you for bringing these matters to our attention. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

8/10 Good

Russel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was okay. It was easily navigable with Uber. Our room came with breakfast and it was alright. The room felt a little cramped, but otherwise a nice stay!
Stayed 3 nights in Mar 2024
Response from Dorsett Wanchai on Apr 8, 2024
Dear Russel, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, for a more enjoyable stay. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located!
Stayed 6 nights in Mar 2024
Response from Dorsett Wanchai on Apr 8, 2024
Dear Andres, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and very quiet
Stayed 1 night in Apr 2024
Response from Dorsett Wanchai on Apr 8, 2024
Dear George, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

SONA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a water refill machine just outside the door - which was really convenient so we didn't waste plastic bottles. We really appreciated that. Shuttle bus times were really weird. Check out was 11 am, but the shuttle buses were 10:30 and 12:15. That was a bit inconvenient, but Hong Kong has a really good infrastructure, so finding busses was easy. Food places are a short walk down the stairs next to the school, including a 7/11 and a noodle shop. Really convenient.
Stayed 3 nights in Mar 2024
Response from Dorsett Wanchai on Apr 5, 2024
Dear Sona, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean room
Stayed 1 night in Apr 2024
Response from Dorsett Wanchai on Apr 3, 2024
Dear George, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dorsett Wanchai is conveniently located. Best shower of our 14 day visit to China and Hong Kong. Very busy part of town and many restaurants.
Stayed 2 nights in Mar 2024
Response from Dorsett Wanchai on Apr 3, 2024
Dear Gerard, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, welcoming and really helpful. Thanks to lovely Agnes on the front desk for giving me a fab room and info and the guys helping with luggage, taxis shuttle bus and breakfast staff. All really looked after you well. Right across from the Happy Valley Race Course but you need to go farther afield for food and shops. Fortunately the tram stops just across the road and also the free shuttle bus will take you in to central places and whilst it finishes early taxis are cheap.
Stayed 9 nights in Mar 2024
Response from Dorsett Wanchai on Apr 3, 2024
Dear Mary, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

Mikhail, Moscow

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel in the centre of everything in Hong Kong.
Stayed 3 nights in Mar 2024
Response from Dorsett Wanchai on Apr 3, 2024
Dear Mikhail, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Genesis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Rooms were big and very pretty. However some items like mirrors and walls need to be cleaned better. There were plenty fingerprints every where. Overall it was a good stay and we were upgraded to a suit at check in.
Stayed 4 nights in Mar 2024
Response from Dorsett Wanchai on Mar 28, 2024
Dear Genesis, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

Yunyi

Liked: Staff & service, amenities
Stayed 2 nights in Mar 2024
Response from Dorsett Wanchai on Apr 18, 2024
Dear Yunyi, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

4/10 Poor

Timothy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I've stayed at the Dorsett (and the Dorsett's sister hotel, the Cosmo) on plenty of occasions. I have always found it a good place to stay. Sadly, on this occasion, I was very disappointed with my stay. Both hotels have begun a policy where they won't make up your room after 10am. This is very inconvenient. I was there on holiday, not business. I don't want to have to get up early just so it's more convenient for them to make up my room. I expect a room to be service at MY convenience, not the hotel's. Frankly, I was so irritated by this experience, it would put me off staying there again.
Response from Dorsett Wanchai on Mar 25, 2024
Dear Timothy, Thank you for taking the time to share your feedback regarding your recent stay at Dorsett Wanchai. We appreciate your continued support and your previous positive experiences with our hotels. At Dorsett Wanchai, we have implemented a practice where housekeeping service is provided upon request as part of our commitment to environmental sustainability. We encourage our guests to join us in reducing the consumption of resources and protecting the environment. We understand that this change may not have met your expectations, and we apologize for any inconvenience this may have caused you. Please rest assured that our housekeeping team was always available to provide service upon your request during your stay. Should you decide to stay with us again in the future, please do not hesitate to reach out to our team with any specific requests or preferences you may have. We will do our utmost to accommodate them. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

10/10 Excellent

Li-Nei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. fast easy check-in Breakfast was small but good. Nice selection The rooms were small. Got a view of the cemetery.
Stayed 2 nights in Mar 2024
Response from Dorsett Wanchai on Mar 25, 2024
Dear Li-Nei, Thank you for taking the time to review your recent stay with us. Your comment on breakfast has been well noted and reflected to the concerned department for continuous improvement. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, and with spacious bathroom, for a more enjoyable stay. Thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.

8/10 Good

Bo

Stayed 2 nights in Mar 2024
Response from Dorsett Wanchai on Apr 10, 2024
Dear Bo, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Okay

Boon Tian

Liked: Cleanliness, staff & service, property conditions & facilities
Paid more for window with a view but ended up having a window facing a giant cemetery. Such irony
Stayed 1 night in Mar 2024
Response from Dorsett Wanchai on Mar 19, 2024
Dear Boon Tian, Thank you for taking the time to review your recent stay with us. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the Happy Valley racecourse for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

SOON NEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Mar 2024
Response from Dorsett Wanchai on Mar 18, 2024
Dear Soon Nee, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Good

Ha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Hotel tries to be more environmentally friendly, gave coupon if we skip room make-up .
Response from Dorsett Wanchai on Mar 18, 2024
Dear Ha, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Amber Randall

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located and the room was spacious.
Stayed 2 nights in Feb 2024
Response from Dorsett Wanchai on Mar 18, 2024
Dear Amber, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Okay

Valarie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was EXTREMELY small, when I asked at the front desk for an upgrade they were not willing to help. I stayed with them three weeks earlier and the room was a much better size. Be cautious when you book. Not all “superior” rooms are equal.
Stayed 5 nights in Mar 2024
Response from Dorsett Wanchai on Mar 18, 2024
Dear Valarie, We regret to hear that your stay did not meet your expectation this time. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, and with spacious bathroom, for a more enjoyable stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

6/10 Okay

SOK KUAN

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Location is not good. No direct traffic lights to cross over and have to walk down to a subway to pass instead. They do provide shuttle bus service, however, is only till 9.30pm. Even you were to take a cab, it had to make a big turn in order to drop you off at your hotel. Will not stay in this hotel again
Stayed 3 nights in Mar 2024
Response from Dorsett Wanchai on Mar 15, 2024
Dear Sok Kuan, We regret to hear that your stay did not meet your expectation this time. Our hotel is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just in minutes of walk. In the future we will continue to review and enhance our service and offering to ensure everyone a more delightful stay. Thank you again for visiting Dorsett Wanchai Hong Kong.

10/10 Excellent

Fe

Stayed 1 night in Mar 2024
Response from Dorsett Wanchai on Apr 3, 2024
Dear Fe, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Good

MAROEL TORRES

The only thing that i found needed in our room specifically Room 517 is here was ni Bidet for the toilet bowl
Stayed 2 nights in Mar 2024
Response from Dorsett Wanchai on Mar 12, 2024
Dear Maroel, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your comment on the bathroom facility has been well noted and reflected to the concerned department for continuous improvement. Thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.

2/10 Terrible

Mike

Staff was fine. The property was a disappointment we immediately left to another hotel even though our 4 night stay for 2 rooms was non refundable. The rooms were musty. I’m not sure what was going on but there was a large fan in the hallway to dehumidify. The windows were drafty which also made the rooms really noisy. Upon experiencing all of this, we knew we’d never be comfortable there. Frankly i have no idea why this place got the high ratings it has
Stayed 4 nights in Feb 2024
Response from Dorsett Wanchai on Mar 14, 2024
Dear Mike, Thank you for your feedback. We regret to hear that your stay did not meet your expectation this time. Rest assured that the room conditions you encountered did not reflect the standard of services we always strive to deliver. We will also reinforce training towards our team to make sure a comfortable and clean stay environment for all our guests. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We will also reinforce training towards our team to make sure a comfortable and clean stay environment for all our guests. In the future we will continue to review and enhance our service and offering to deliver a more delightful stay for everyone. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

8/10 Good

Sanjay

Stayed 8 nights in Feb 2024
Response from Dorsett Wanchai on Apr 3, 2024
Dear Yuan Sanjay, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 Excellent

Juhne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dorsett Wanchai on Mar 28, 2024
Dear Juhne, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Good

Ingrej

Liked: Cleanliness, staff & service, property conditions & facilities
safe
Stayed 9 nights in Feb 2024
Response from Dorsett Wanchai on Mar 7, 2024
Dear Ingrej, Thank you for your comment. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Chi Yung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 17 nights in Feb 2024
Response from Dorsett Wanchai on Mar 4, 2024
Dear Chi Yung, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

6/10 Okay

Robert

Travelled with family
Location is not ideal. Bang on the corner of a busy road which requires subway to access the other side. Taxis cannot access the main entrance and have to park on the main drag.
Stayed 3 nights in Feb 2024
Response from Dorsett Wanchai on Mar 4, 2024
Dear Robert, Thank you for taking the time to review your recent stay with us. Our hotel is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just in minutes of walk. Free shuttle bus service with stops at Wanchai, Causeway Bay and Central is also available daily to ensure a hassle-free stay for everyone. Thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dorsett was very good as usual. Nice breakfast. pleasant room, although it was too cold and we couldn't get the temperature to rise. Also, could have used more than one pillow.
Stayed 3 nights in Feb 2024
Response from Dorsett Wanchai on Feb 29, 2024
Dear Larry, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your comments have been well noted and reflected to the concerned department for continuous improvement. Thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.

8/10 Good

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly
Stayed 4 nights in Feb 2024
Response from Dorsett Wanchai on Feb 27, 2024
Dear Lloyd, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your compliments is definitely a great motivation for all of us, and your kind words will be passed onto the teams to keep them motivated. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Miguel Francisco, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great. Clean rooms and great breakfast. Shuttle service is also a plus.
Stayed 3 nights in Feb 2024
Response from Dorsett Wanchai on Feb 26, 2024
Dear Miguel, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Eugene

Liked: Cleanliness, staff & service, amenities
Very convenient location to access both the bus and tram system as there are stops right outside the hotel. MTR access is about a 10-15 minute walk depending on your speed. Causeway Bay and Wan Chai shopping for groceries and goods is also 10-15 minute walk. Hotel room is clean and well organized, front of house and cleaning staff are all very friendly and helpful. The hotel gym is well stocked but there are no mats or cleaning supplies to wipe down after a workout so bring your own.
Stayed 15 nights in Feb 2024
Response from Dorsett Wanchai on Feb 26, 2024
Dear Eugene, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your comment on gym room amenities has been well noted and reflected to the concerned department for continuous improvement. Thank you for staying in Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.

10/10 Excellent

zhengwei

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
方便去医院。
Stayed 5 nights in Feb 2024

10/10 Excellent

Roderick, Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy & efficiency of staff
Stayed 1 night in Feb 2024
Response from Dorsett Wanchai on Feb 20, 2024
Dear Roderick, Thank you for your comments. We are glad that you had a comfortable staying experience with us. Your compliment will definitely be passed onto our teams to keep them motivated in the future. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

8/10 Good

Jocelyne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. The location was not the best (out of the way and confusing to get to), but the shuttle service to Wanchai and Causeway Bay was convenient.
Stayed 2 nights in Feb 2024
Response from Dorsett Wanchai on Feb 20, 2024
Dear Jocelyne, Thank you for your comments. We are glad that you had a comfortable staying experience with us. Our hotel is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just in minutes of walk. Free shuttle bus service with stops at Wanchai, Causeway Bay and Central is also available daily to ensure a hassle-free stay for everyone. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly centrally located with bonus shuttle service to Causeway Bay and Wan Chai and trams across the road. Clean rooms and spacious for 3 people stay.
Stayed 5 nights in Jan 2024
Response from Dorsett Wanchai on Feb 15, 2024
Dear Karen, Thank you for your comments. We are glad to hear that you enjoyed your stay with us. In the future we will keep up the good services and ensure all our guests a delightful stay at Dorsett Wanchai, Hong Kong. We hope to welcome you back to our hotel soon.

10/10 Excellent

dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property about a 10 minute walk from a subway station
Stayed 3 nights in Jan 2024
Response from Dorsett Wanchai on Feb 14, 2024
Dear Dan, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Good

Corrine

Stayed 3 nights in Jan 2024
Response from Dorsett Wanchai on Mar 25, 2024
Dear Corrine, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

6/10 Okay

otar, East Village

Liked: Staff & service, property conditions & facilities
Good enough for 2 days city break but next time would try to find something else
Stayed 2 nights in Jan 2024
Response from Dorsett Wanchai on Feb 5, 2024
Dear Otar, Thank you for taking the time to review your recent stay with us. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

HEINRICH

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 5 nights in Dec 2023
Response from Dorsett Wanchai on Feb 2, 2024
Dear Heinrich, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

2/10 Terrible

Zhao

Stayed 4 nights in Jan 2024
Response from Dorsett Wanchai on Mar 25, 2024
Dear Zhao, Thank you for your rating. We regret to hear that your stay did not meet your expectation this time. You are welcome to share more of your opinion with us regarding your stay this time for our continuous improvement. In the future we will continue providing the best services and stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel in the future.