Deluxe Room Queen Bed Fireplace & Private Shower

Reviews of Maplewood Hotel

3.5 out of 5
Maplewood Hotel
428 Butler Street, Saugatuck, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 52 out of 87 reviews" "
Rating 8 - Good. 26 out of 87 reviews" "
Rating 6 - Okay. 6 out of 87 reviews" "
Rating 4 - Poor. 3 out of 87 reviews" "
Rating 2 - Terrible. 0 out of 87 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Maplewood must learn that it should change out its bed pillows periodically. Ours had a strong, unpleasant head-oil odor. Better hotels schedule periodic pillow replacements so pillows always smell fresh and clean.
Stayed 2 nights in Sep 2023

10/10 Excellent

Leandro

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant, classy property. Wonderful staff. Perfect location next to park. Very short walk to shopping/dining.
Stayed 2 nights in Aug 2023

10/10 Excellent

Michelle

Travelled with group
Liked: Amenities
The staff here is exceptional!
Stayed 2 nights in Aug 2023

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Disappointed. This was probably our 5th stay at the Maplewood and we have recommended the hotel to countless people over the years. This experience was a huge disappointment in comparison to all others. I accidentally booked Thursday and Friday instead of Friday and Saturday, which is what I planned to book as a much-needed birthday celebration for myself. The past 6 weeks have been emotionally exhausting due to dealing with an unexpected terminal illness of a family member. I fully understand that I made the booking error because I have been distracted. And I understand that there wasn’t availability on Saturday night, which meant the 2 night get-away I paid for was cut down to 1 night. But the lack of empathy for our situation was pretty sad. It would have been so gracious of them to offer to throw in a bottle of wine or to give us a minimal credit toward our next stay since we ended up paying $375 for a night in a hotel we didn’t use. Again, I know it was my fault. But as long time repeat customers I would have expected at least some kindness and grace. Instead the manager informed me that there was nothing she could do when I spoke to her the night before we arrived and the owner actually hung up on me when I called back to make sure we could pick up our key as soon as we arrived. We found a much friendlier, more comfortable bed and breakfast to stay in for Saturday night so unfortunately we won’t be back to the Maplewood. Our 5 year run is over.
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Maplewood! So clean and impressive! Met Catherine the owner who is fabulous!!! Can’t wait to return!
Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Amenities
Maplewood is a wonderful B&B. The place is beautifully located. Only a block from shops and restaurants. The staff was very friendly and the breakfast was wonderful. In addition, the property is very clean and well maintained. We are already planning on going back there next year.
Stayed 1 night in Aug 2023

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking situation was not good. No refrigerators in room, no hook on bathroom door to hang garments, no counter in bathroom :-( A/C worked VERY well :-) Breakfast was wonderful and our server was very friendly and personable. The hotel was beautiful. Honestly, the parking was the biggest issue.
Stayed 2 nights in Aug 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This B&B is a class act! Everyone is so helpful and friendly! Katherine is a most conscientious propietior. Thank-you
Stayed 2 nights in Jul 2023

8/10 Good

Laurence, The Woodlands

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This B&B is very well located and walkable to commercial area of saugatuck. Hotel parking is limited butcstreet parking usually available. Coffee is limited and not available in The evening, which would be nice.
Stayed 4 nights in Jul 2023

10/10 Excellent

Lindsay

Stayed 1 night in Jul 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Stayed 1 night in Jul 2023

10/10 Excellent

Sharon, Granville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay! Historic and pretty, and very conveniently located. Breakfast was delicious and the staff very welcoming.

10/10 Excellent

Sandhya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Fantastic location, courteous staff, large room and bathroom.
Stayed 2 nights in Jul 2023

4/10 Poor

Willilam

Travelled with partner
Disliked: Staff & service
Our daughter dropped by and the owner (I think) accused us of having too many in our room. I witnessed the same person castigating an employee for putting dirty laundry on the floor. The room and particularly the bathroom were very small - no place to put toiletries. We traveled there for a show that was cancelled because of a Covid outbreak and the owner was saying negative things about the theater. But she still was happy to take our $530 for 2 nights even though we came only for the theater. I won’t stay there again!
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience at Maplewood Hotel
Excellent location, friendly staff, clean. Would stay here again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Maplewood is the best. Great area, staff extremely friendly and knowledgeable. Perfect place for our vacation
Stayed 3 nights in Jun 2023

10/10 Excellent

Cory

Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was amazing
Stayed 1 night in Jun 2023

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Maplewood Hotel was absolutely amazing!!! I cannot wait to stay with them again, super friendly and the hotel was very clean and tidy!
Stayed 1 night in Jun 2023

8/10 Good

Brandin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Claressa on Jun 6, 2023
Happy you enjoyed your time at the Maplewood Hotel. Hope you have a great summer!

8/10 Good

Kathey

Travelled with family
Liked: Staff & service
Room needed some TLC
Overall a nice property. We were a little disappointed in our room...cramped, softer than we like bed, marginal bathroom, room was very warm but ceiling fan felt like a wind tunnel, tiny TV. Hairdryer broken. Host was very accommodating but this room really needs a refresh.
Stayed 2 nights in May 2023

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, convenient location, great breakfast.
Stayed 2 nights in Oct 2021
Response from Claressa on Nov 20, 2021
I'm so happy you enjoyed your time with us! Take care best wishes for a Happy Holiday Season!!

6/10 Okay

christian

Liked: Cleanliness, staff & service, property conditions & facilities
Historical hotel filled with well cared for antiques, mainly furniture. What was not nice was the lack of a door between bedroom and bathroom (though plenty of space to put one), so no separation and no possibility of one person using the bathroom at night without disturbing the other. Not really up to standard in the $300+ price category. Also, breakfast on the skinny side.
Stayed 1 night in Aug 2021

10/10 Excellent

Kirstin

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very unique property. Very friendly staff and breakfast was spot on delicious. Would definitely stay again
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was like a B&B, nice breakfast Small TV which i couldn't figure out the remote. Very pricey for the tiny room but great location. Can walk to everything.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to downtown and the general ambiance of the place were excellent. Breakfast was good and hardy. Staff very friendly and helpful. Parking was a problem, but out of control of hotel owner.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to most everything. Owner and staff friendly, accommodating and informative. Looking forward to a return visit.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, great location, delicious breakfast! Would have liked a library of books to borrow or read while there.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice old style inn feel. Overall property is nice but room is basic and a bit outdated and worn.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great breakfeast! Room was nice and clean! The host's were wonderful.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my Stay
Really enjoyed my day! Elegant, yet comfortable - very friendly staff - excellent breakfast - great location!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms, great staff, yummy breakfast. Love Saugatuck when it’s decorated for the holidays!
Stayed 2 nights in Nov 2019
Response from Claressa on Jan 6, 2020
Thanks so much! We can't wait to help you again

8/10 Good

marc g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Claressa on Jan 6, 2020
Thank you for your review! We really appreciate it!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Claressa on Nov 5, 2019
Thank you for staying at the Maplewood Hotel!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location to get away!
Great Service, Good Atmosphere!
Stayed 2 nights in Oct 2019
Response from Claressa on Nov 1, 2019
Thank you for staying with us! I'm so happy you enjoy your time at the Maplewood Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the extra rooms for sitting and reading the newspaper. Having coffee with my wife in the morning in one of the beautiful rooms was just fantastic.
Stayed 2 nights in Oct 2019
Response from Claressa on Oct 24, 2019
I'm glad you enjoyed your time with us! I hope you see you again!

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Claressa on Oct 24, 2019
Thank you for staying at the Maplewood!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Claressa on Oct 24, 2019
I'm happy your enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Claressa on Oct 24, 2019
Thank you for staying at the Maplewood Hotel. I'm happy you enjoyed your time with us!

8/10 Good

liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls weekend
We’ve stayed at the Maplewood twice. It is a lovely inn/hotel situated , ideally, On the edge of Saugatuk‘s downtown and within walking distance to all this cute town has to offer. The inn is beautiful and the pool is private and welcome in warmer weather. The rooms are well appointed in period details and furnishings. Our only issue is the late availability of coffee/tea and breakfast. There are no coffeemakers in the rooms (nor are there refrigerators, but there is a small fridge available to guests in the common area). Coffee is not available until 8:15 and breakfast starts at 9 and ends by 10. Personally, I would prefer a cup of coffee available by 7:00 with breakfast offered btwn 8:00-10:00. The closest coffee shop is about 3 blocks away (Uncommon Grounds-highly recommended). A nice walk but who wants to have to get dressed to go get coffee on vacation? Breakfast offerings were ok. You get one choice of a hot entree and if you don’t like it you can have fruit, store bought pastry, yogurt and granola. We enjoyed the accommodation, would stay again but would probably just go out for breakfast.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the downtown area of Saugatuck. Lots of cute shops and some very good restaurants are nearby. The hotel provides breakfast from 9:00-10:00am which is a very nice touch. The only negative is that the pool was very cold and you could not swim. It’s advertised as a heated pool and it certainly did not feel heated. Maybe the heater was broken.
Stayed 2 nights in Aug 2019

10/10 Excellent

Dawn, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , convenient and comfortable. Nicely decorated and was impressed with overall look of hotel. Breakfast was excellent.
Stayed 1 night in Jul 2019