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Reviews of Travelodge by Wyndham Holbrook

2 out of 5
Travelodge by Wyndham Holbrook
2418 East Navajo Blvd, Holbrook, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 285 out of 1000 reviews" "
Rating 8 - Good. 369 out of 1000 reviews" "
Rating 6 - Okay. 194 out of 1000 reviews" "
Rating 4 - Poor. 92 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Meagan

Stayed 1 night in Feb 2024
Response from Management on Mar 23, 2024
Dear Valued Guest, Thank you for taking the time to rate our property. We hope you will visit us again.

8/10 Good

James

Stayed 1 night in Jan 2024
Response from Management on Jan 20, 2024
Thank you for taking the time to rate our property. We hope you enjoyed your overall stay.

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, Clean, Fair price! Toilet is extremely small.
Stayed 1 night in Jan 2024
Response from Management on Jan 10, 2024
Dear Valued Guest,Thank you for taking the time to complete our survey. I am pleased you enjoyed your overall stay in our clean and comfortable room. We hope you will visit again soon.

6/10 Okay

Kenneth

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 9, 2024
Dear Valued Guest,Thank you for taking the time to rate our property and your recent stay here.

2/10 Terrible

Larri Sue

Stayed 1 night in Dec 2023
Response from Management on Jan 3, 2024
Dear Valued Guest, Thank you for taking the time to rate our property. I wish you would have given us the opportunity to resolve any issues you had during your visit. Please accept our sincerest apologies.

10/10 Excellent

Audra

Stayed 1 night in Dec 2023
Response from Management on Dec 29, 2023
Dear Valued Guest, We appreciate your positive feedback. It is nice to hear you had an overall great stay in our clean and comfortable rooms. If you're ever in Holbrook again we hope you will choose to stay with us.

8/10 Good

Robert

Travelled with family, Travelled with pets
Liked: Staff & service
This is a bare bones motel. Rooms are very small and cramped. A/C-Heater was very loud. Heater was mounted under window and opposite the bathroom, this meant that the bathroom was always a little cold unless you made the room uncomfortably warm. Outside temps were around 18°F so you had to run the heater pretty much all night. Tv and appliances are old, but work. The tv was only a 32" which I feel is a bit small in this day and age. The microwave was also old. It had a dial for Low-Med-High settings and a dial timer (like an old fashion egg timer) to set run time, which was impossible to see how long it would run for since the numbers were worn off. There was a small refrigerator in the room, but it was missing a rubber leg and so it sat at an angle making it difficult to store liquids without them spilling. There is no elevator, so we had to pay extra for a downstairs room since I have a service connected disability and cannot climb stairs. Motel ad says pet friendly, but they have no place to exercise or let your pets relieve themselves. There is a small open area near the motel, but we quickly found out that it was full of bur-weed stickers and spend the next 20-30 min picking them out of our dogs paws. Outside of having to pay more for a room due to my disabilities, there is nothing majorly wrong with the motel it is just a cheap motel and you should expect to get what you pay for.
Stayed 1 night in Dec 2023
Response from Management on Jan 3, 2024
Dear Valued Guest, Thank you for your feedback. We are continually striving to improve our services and comments from our guests are always welcome.

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean quiet property which was excellent for our stay as part of an Arizona road trip. Had no problems or issues whatsoever
Stayed 1 night in Dec 2023
Response from Management on Jan 3, 2024
Dear Valued Guest,Thank you for taking the time to complete our survey. I am pleased you enjoyed your overall stay in our clean and comfortable room. We hope you will visit again soon.

8/10 Good

Katherine

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Check in was easy, but when I told them I tried to call ahead for information they said I didn't and then said I must have called during the day. Well, they were right I did call during the day, like most people do. Unfortunately, we could not sample the breakfast because it doesn't start until 7am, but that is ok. The room was clean, but we could not use the bathroom light because the fan was like a freight train. Luckily there was a bright light that shined right in the bathroom window. We did have to clip the curtains closed because they would not stay closed, but there were hangers with pants clips on them so it worked out.
Stayed 1 night in Dec 2023
Response from Management on Jan 3, 2024
Dear Valued Guest, Thank you for taking the time in giving us your feedback. We are continually striving to improve the hospitality we offer and comments from our guests are always welcome.

10/10 Excellent

Jarod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 3, 2024
Dear Valued Guest,Thank you for taking the time to complete our survey. I am pleased you enjoyed your overall stay in our clean and comfortable room. We hope you will visit again soon.

8/10 Good

Greg

Travelled with partner
Liked: Staff & service, property conditions & facilities
The breakfast is basically cold cereal or a waffle. The bathroom had a very long black hair across the toilet. The tub was also not very clean.
Stayed 1 night in Dec 2023
Response from Management on Dec 8, 2023
Thank you for taking the time to take our survey. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Please accept our apologies that on this occasion we fell short of your expectations. We are continually striving to improve the hospitality we offer and comments from our guests are always welcome. Once again please accept our apologies.

4/10 Poor

Rick

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Management on Dec 5, 2023
Thank you for taking the time to take our survey. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Please accept our apologies that on this occasion we fell short of your expectations. We are continually striving to improve the hospitality we offer and comments from our guests are always welcome. Once again please accept our apologies.

2/10 Terrible

Shalin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience. At check-in, the person at the desk did not communicate at all. He would not answer questions asked and had a kind of attitude and very RUDE while saying anything. The room was pretty bad, bathroom door didnt lock, bed sheets had lot of stains, roaches in the closet area. At check-out, we left at around 6:45 am and the same person was at the check-in desk. He didnt even open the front door for us to enter and get information we wanted. He looked at us standing at the door and kept doing what he was doing. Really bad experience and would NOT recommend anyone to stay here. Apart from the bad customer service at the front desk, the Hotel is in pretty bad shape too. DO NOT STAY HERE.
Response from Management on Nov 30, 2023
Thank you for taking the time to take our survey. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Please accept our apologies that on this occasion we fell short of your expectations. We are continually striving to improve the hospitality we offer and comments from our guests are always welcome. Once again please accept our apologies.

8/10 Good

Phatman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Nov 30, 2023
Dear Valued Guest, Thank you for rating our property here at the Travelodge Holbrook. We hope you will stay with us again in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this motel becase , it was clean ,the parking lot next to my room and breakfasts ...was exellent and the price....I do recommend to any body this motel..
Stayed 1 night in Nov 2023
Response from Management on Nov 29, 2023
Dear Valued Guest, We appreciate your positive feedback. It is nice to hear you had an overall great stay in our clean and comfortable rooms. If you're ever in Holbrook again we hope you will choose to stay with us.

10/10 Excellent

Teleya

Stayed 2 nights in Nov 2023
Response from Management on Nov 28, 2023
Dear Valued Guest, Thank you for taking the time to rate our property. We are glad you enjoyed your overall stay with us.

8/10 Good

Daria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was not friendly and did not call us back. One very small soap for both of us. Heater was noisy. Other than that, the room was very nice and comfortable.
Stayed 1 night in Nov 2023
Response from Management on Nov 28, 2023
Dear Valued Guest, Thank you for taking the time to fill out our online survey. I would like to extend my sincerest apologies on our customer service. We work hard to ensure our guest have the best service we can provide and on this occasion we failed you. Once again please accept our apology.

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. I enjoyed having the table and two chairs to have alternative seating in a motel room.
Stayed 1 night in Nov 2023
Response from Management on Nov 26, 2023
Dear Valued Guest, We are pleased to hear you enjoyed your overall stay at our property and glad that we could accommodate you. We look forward to having you as our valued guest in the future. Thank you and Safe Travels!

10/10 Excellent

Breonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Nov 1, 2023
Dear Valued guest, We appreciate your high rating on our property. Thank you and we hope you stay with us again.

10/10 Excellent

Dave

Stayed 1 night in Oct 2023
Response from Management on Nov 17, 2023
Dear Valued Guest, Thank you for taking the time to complete our survey. I am pleased you enjoyed your overall stay in our clean and comfortable room. We hope you will visit again soon.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
The room was impeccable. Extra touches you’d get at The Ritz. Best value for quality I’ve experienced this year. Breakfast was meager but the space was too small for a full meal. Waffles were great. Very pleased. Will visit again.
Stayed 1 night in Oct 2023
Response from Management on Nov 1, 2023
Dear Valued Guest, Thank you for taking the time to fill out our survey. We are pleased to hear that you enjoyed your overall stay with us. We hope we can provide our services to you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay and very reasonable
The room was clean and comfortable. The jacuzzi was excellent and the personnel friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Management on Oct 26, 2023
Dear Valued Guest, We appreciate your positive feedback. It is nice to hear you had an overall great stay in our clean and comfortable rooms. If you're ever in Holbrook again we hope you will choose to stay with us.

6/10 Okay

Lee

Travelled with partner
Liked: Cleanliness
A good night sleep before continuing on to our final destination. Although the breakfast was mostly carbs, it was sufficient to get you on the road with food in your stomach. All good, but did think the night clerk who checked us in was a bit rude.
Stayed 1 night in Oct 2023
Response from Management on Nov 1, 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. We are pleased you enjoyed your overall stay. I would like to extend my sincerest apologies on our customer service. We work hard to ensure our guest have the best service we can provide and on this occasion we failed you. Once again please accept our apology.

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness
Breakfast was terrible. Cereal, apples and waffles. No real coffee cream. It was very cheaply done.
Stayed 1 night in Oct 2023
Response from Management on Oct 25, 2023
Dear Valued Guest,Thank you for your feedback. We are continually striving to improve our services and comments from our guests are always welcome. As to the complimentary breakfast we offer, we are required to follow the signature Travelodge by Wyndham guidelines.

10/10 Excellent

Ernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an awesome location in that area easy parking
Stayed 1 night in Oct 2023
Response from Management on Oct 23, 2023
Dear Valued Guest,Thank you for your feedback. We are happy to hear you enjoyed your stay and hope you will consider staying with us again on your next visit.

10/10 Excellent

Dean J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 19, 2023
Dear Valued Guest,Thank you for taking the time to rate our property. We are glad you enjoyed your overall stay with us.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient property to I-40 and helpful staff. Wish the breakfast would have started at 6am instead of 7am but nice stay. I’ll be back.
Stayed 1 night in Oct 2023
Response from Management on Oct 19, 2023
Dear Valued Guest,We appreciate you taking the time to take our survey. We are happy to hear you enjoyed your overall stay and that you will be choosing to stay with us again.

8/10 Good

Ben

Liked: Cleanliness, property conditions & facilities, room comfort
Nice little place
This is a great little place in Holbrook. Formal checkin was quick. The office was locked until 7:00am in the morning. So much for breakfast if you are continuing your travel at an early time.
Stayed 1 night in Oct 2023
Response from Management on Oct 19, 2023
Dear Valued Guest,We appreciate you giving us a high rating. We are glad you enjoyed your overall stay and hope you will visit us again.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good stay and friendly staff
Stayed 2 nights in Oct 2023
Response from Management on Oct 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad you enjoyed your overall stay with us and hope to see you again soon!

6/10 Okay

Savanna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Management on Oct 19, 2023
Dear Valued Guest, Thank you for rating our property here at the Travelodge Holbrook.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean!
Room was clean and neat, staff was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Management on Oct 15, 2023
Dear Valued Guest,Thank you for taking the time to fill out our survey. We are pleased to hear that you enjoyed your overall stay with us. We hope we can provide our services to you again.

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 15, 2023
Thank you for rating our property. We would be honored to accommodate you again in the future.

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
Comfortable and friendly staff
Stayed 2 nights in Oct 2023
Response from Management on Oct 15, 2023
Dear Valued Guest,Thank you for your positive feedback. We are glad you enjoyed your stay with us. Please come back again on our next visit.

8/10 Good

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holbrook best
The stay was pleasant. Good customer service and friendly.
Stayed 3 nights in Oct 2023
Response from Management on Oct 15, 2023
Dear Valued Guest,Thank you for your feedback. We work hard to ensure our guest have a pleasant stay in our clean and comfortable rooms. We are pleased you enjoyed your overall stay with us and hope you will visit us again.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was good. Staff were helpful. Would stay here again.
Stayed 1 night in Oct 2023
Response from Management on Oct 11, 2023
Dear Valued Guest,We are happy you enjoyed your overall stay. Thank you for giving us a high rating and we hope you stay with us again.

10/10 Excellent

Norma, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. And the bed comfortable.
Stayed 1 night in Oct 2023
Response from Management on Oct 10, 2023
Dear Valued Guest, We are pleased that you enjoyed your overall stay with us by giving us a high rating. Thank you and we hope to see you again.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Don't stay here
Half of the rooms are on upper floor with no elevator. I have a bad knee, so I asked for bottom floor. Clerk told me none were available. I asked for a refund so that I could stay at another hotel with suitable accommodations. The clerk was exceptionally rude to me and very condescending. He told me that I should have known there was no elevator by looking at pictures. He also told me I shouldn't use hotels.com to book in the future. No refund was given.
Stayed 1 night in Oct 2023
Response from Management on Oct 10, 2023
Thank you for taking the time to take our survey. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Please accept our apologies that on this occasion we fell short of your expectations. We are continually striving to improve the hospitality we offer and comments from our guests are always welcome. Once again please accept our apologies.

8/10 Good

Denene

Stayed 1 night in Oct 2023
Response from Management on Oct 10, 2023
Thank you for taking the time to rate our property. We hope you will choose to stay with us again on your next visit.

2/10 Terrible

James

Lumpy mattress.
Stayed 1 night in Oct 2023
Response from Management on Oct 5, 2023
We appreciate you taking the time to share your experience. We always strive to deliver the best experience for our guest. We apologize that we didn't meet your expectation during your stay. We hope you'll return again so that we have another opportunity to serve you in the near future to restore your confidence in us.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2023
Response from Management on Oct 5, 2023
Dear Valued Guest,Thank you for taking the time to complete our survey. I am pleased you enjoyed your overall stay in our clean and comfortable room. We hope you will visit again soon.

10/10 Excellent

Grover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on Oct 3, 2023
Dear Valued guest, We appreciate your high rating on our property. Thank you and we hope you stay with us again.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Try Mesa Italian restaurant wonderful.
Stayed 1 night in Sep 2023
Response from Management on Oct 1, 2023
Thank you for your review. I am very glad that you enjoyed your stay with us in our clean and comfortable room. Thank you for choosing to stay with us.

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on Sep 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad you enjoyed your overall stay with us and hope to see you again soon!

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, friendly and clean.
This our second stay at the Holbrook Travelodge. We come each year, to Holbrook, for the County Fair. We stay the week at The Travelodge. The staff is very friendly, the property and rooms are clean. Breakfast is provided in tbe lobby, for guests. I recommend Holbrook Travelodge.
Stayed 5 nights in Sep 2023
Response from Management on Nov 1, 2023
Dear Valued Guest,Thank you for your positive feedback. It was a pleasure to accommodate again. We are glad you had an overall great experience and can't wait until your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One bad thing. In the morning the TV was loudly blasting a news program. I don't want that on vacation and certainly not with my breakfast. Since there was no clerk present i turned off the TV. The clerk came in and turned it back on. I was finished with Bkfst so just left
Stayed 1 night in Sep 2023
Response from Management on Sep 13, 2023
Dear Valued Guest, Thank you for rating our property here at the Travelodge Holbrook. We are pleased that you had an overall great stay..

10/10 Excellent

rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on Sep 12, 2023
Dear Valued guest, We appreciate your high rating on our property. Thank you and we hope you stay with us again.

8/10 Good

Terrie

Stayed 1 night in Sep 2023
Response from Management on Sep 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad you enjoyed your overall stay with us and hope to see you again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Sep 5, 2023
We appreciate you taking the time to rate our property. . Thank you for staying with us and hope you visit us again.

10/10 Excellent

Jennifer

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small town with limited options but the room was great!
Stayed 1 night in Aug 2023
Response from Management on Aug 30, 2023
We are pleased to hear you enjoyed your overall stay at our property and glad that we could accommodate you. We look forward to having you as our valued guest in the future. Thank you and Safe Travels!

10/10 Excellent

William

Stayed 1 night in Aug 2023
Response from Management on Aug 15, 2023
Dear Valued Guest, Thank you for rating our property here at the Travelodge Holbrook. We are pleased that you had an overall great experience. Please come visit us again on your next trip.