Hokuto Vacation Packages

Staff is great andfriendly, amenities is enough and good, breakfast is good too!

The hotel's check-in system needed an upgrade, and the afternoon check-in wait was excessively long. We booked a room for four people and were told that we needed to lay out the tatami mats ourselves, which was a bit inconvenient for foreigners, as all the other hotels on this trip had laid out extra tatami mats for us before check-in. Another major problem was the strong odor in the toilet; I had to borrow air freshener from the front desk. However, the hotel breakfast deserves praise; it had a wide variety of choices and tasted delicious.

I didn’t use their breakfast buffet as the hotel was right next to the morning fish market. Updating to the experience of having to pay extra for “pay on the spot”. They had no room on Expedia at the time I booked so I chose single room option (12800yen). Few days prior to my arrival Expedia showed twin room option at 14716yen so when I checked in I was confident that I’ll have a room. For some reason they charged me 12500yen to upgrade to twin room (total amount 25300yen, instead of 14716yen) I paid as I was asked but thought it was bizarre and negotiated. They admitted their fault and changed my upgrade fee to 8,800yen. So, in total I paid 21300yen for what was advertised as 14716yen. Once again, I’ll repeat, don’t choose “pay on the spot” option or ask for an upgrade. I’d rather gone out for a nice meal… Thank you Mr Umezawa for trying to modify things but I’d rather share my honest experience. Hotel is clean, convenient and staff were kind. However if I had an option to come to Hakodate again, I’ll chose a different place to stay.