2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Palm Garden Beach Resort and Spa

4.5 out of 5
Palm Garden Beach Resort and Spa
Lac Long Quan Street, Cua Dai Beach, Hoi An, Quang Nam

Reviews

9.2

Wonderful

Rating 10 - Excellent. 368 out of 585 reviews" "
Rating 8 - Good. 165 out of 585 reviews" "
Rating 6 - Okay. 37 out of 585 reviews" "
Rating 4 - Poor. 10 out of 585 reviews" "
Rating 2 - Terrible. 5 out of 585 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and caring staff. I was unfortunately taken ill whilst staying at this lovely resort. Everything was taken care of and handled with great dignity. Thank you. I would love another opportunity to fully appreciate the lovely resort.
Stayed 7 nights in Dec 2023

10/10 Excellent

Lanabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and provided excellent service . The layout of the hotel resort is excellent - spacious with well manicured garden and lawns. We thoroughly enjoyed the ambience and beach access
Stayed 7 nights in Jan 2024
Response from PALM GARDEN RESORT TEAM on Jan 18, 2024
Xin chao Lanabelle,Thank you for leaving us such a wonderful review. We are glad that you love our services, our dedicated staff will be pleased to learn of your high praise. Once again, our resort appreciates your kind words and look forward to serving you again in future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beachside hotel lovely gardens
Nice beachside hotel a short taxi ride from centre of Hoi An. Has shuttle service. High standard of housekeeping and hospitality nothing was too much trouble for the staff. Lovely gardens and I had a spacious room with a nice bathroom.
Stayed 4 nights in Dec 2023
Response from PALM GARDEN RESORT MANAGEMENT on Jan 24, 2024
Xin chao Richard, Many thanks for sharing such a good feedback about your recent stay with us. It is always our pleasure to hear that our guests were left satisfied with their overall experiences.We look forward to welcoming you back for another great stay

4/10 Poor

Kristy

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Hillman, Singapore

Travelled with partner
Liked: Property conditions & facilities
Great service, very clean and so welcoming. Excellent position for Hoi An old town - would definitely recommend.
Stayed 7 nights in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Scott and kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything and I mean everything was fantastic with our stay
Stayed 5 nights in Jun 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort in a very quiet location. Easy access to the hustle and bustle of Hoi An only 10 minutes away by taxi.
Stayed 5 nights in Jun 2023

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The Palm Garden Resort is the perfect mix of big resort and personal service. The location is fabulous, just a short drive to the old town of Hoi An with out the hustle and bustle. Fronting a white sandy beach with cool clear water just off the grassed area with sun lounges and a bar. There are several reasonable restaurants just five minutes walk down the beach. We stayed in one of the beach front bungalows, which I highly recommend if it fits with your budget. The room was spacious, nicely appointed with a seating area out front to kick back, relax, and enjoy an afternoon drink. All the staff were extremely friendly and very helpful with any requests. Van greeted us at breakfast every morning and Mr. Vu took care of any requirements while relaxing by the beach. (particularly blowing up the water floaties). The food at the restaurants is first class but if you want more traditional Vietnamese you have to see Lily at the Ben Tau restaurant across the road. Great food at great prices. I can recommend this resort more highly. 5 stars for location, service, friendliness, and great staff. Thanks to the Palm Garden resort for making our stay in Hoi An so relaxing and enjoyable.
Stayed 8 nights in Jun 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are great Beach is clean Staff are fantastic
Stayed 7 nights in May 2023

10/10 Excellent

Lori Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a vacation. The tour guide was awesome and all the staff were excellent. Highly recommend
Stayed 5 nights in Apr 2023

4/10 Poor

Kacey

Stayed 3 nights in Apr 2023

10/10 Excellent

Madeline

Stayed 1 night in Apr 2023

8/10 Good

elizabeth

Travelled with partner
Liked: Staff & service
Very unsafe in the dark lots of steps not adequate lighting.
Stayed 13 nights in Mar 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation was good, food in restaurant was ok, better options across the road Also a heads up for conferences with lots of people everywhere would have been appreciated
Stayed 7 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tranquil Resort
A very nice, cool and tranquil resort with nice greenery and beach front cafe/eating house.
Stayed 2 nights in Feb 2023

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place and staff!!
Great place to stay. Very nice rooms and grounds!! Excellent staff and always helpful!! ALL staff members were excellent and friendly : )
Stayed 3 nights in Feb 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel and staff never disappoint Excellent service from check in too check out The quality of the food and beverages is amazing Faultless service from all the friendly staff I highly recommend staying here
Stayed 3 nights in Jan 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scale of the resort was very nice . Max two storey with an excellent central pool of varying depths and dimension. The staff were remarkable and very courteous and helpful. A nice one hour walk from centre of town.

10/10 Excellent

Dmitry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great resort by the beach, nice and friendly atmosphere
Response from Vy Nguyen (Ms.) on Dec 5, 2022
Dear Dmitry,Thank you for leaving us a nice feedback which is always our motivation in daily works.We are looking forward to welcoming you back to our resort in the near future.Best Regards,Palm Garden Resort

10/10 Excellent

STUART

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
Staff were friendly and helpful. Rooms were spacious, clean and fresh. Pool was amazing! Resort areas well maintained and clean. Buffet breakfast was fantastic. Beach bar has great cocktails and food menu was good. Private beach was nice and clean. Massage in the spa was lovely!
Stayed 4 nights in Nov 2022

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful Hotel and beautiful staff that were all so accommodating and couldn’t do enough for us. Thoroughly recommend.
Response from Vy Nguyen (Ms.) on Nov 8, 2022
Dear Joanne,Thank you for leaving us a super nice review.We really appreciate your feedback to continuously improve our service day by day.We are looking forward to having chance to welcome you back in the near future.Best Regards,Palm Garden Resort.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Vy Nguyen (Ms.) on Sep 24, 2022
Dear Adam,We much appreciate your review score giving us after an excellent stay in our resort.We are looking forward to welcoming you back to our resort.Best Regards,Palm Garden Resort.

10/10 Excellent

Giuseppe, Peschiera Borromeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale gentile e garbato la struttura immersa nella natura offre giornate di relax ottima cucina altrettanto la colazione
Stayed 7 nights in Sep 2022
Response from Vy Nguyen (Ms.) on Sep 22, 2022
Dear Giuseppe,We are happy to know that you have well enjoyed your stay in our resort. We highly appreciate your feedback about our staff, the surroundings and the food here which is always our best motivation in working.We are looking forward to welcoming you back to our resort one day.Best Regards,Palm Garden Resort.

10/10 Excellent

Scott and kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Paradise! We had an exceptional stay at the Palm Garden Hotel and spa. Stunning setting, clean crystal clear waters on almost private beach, excellent facilities and wonderful colonial spa. We could not fault a thing and would definitely return.
Stayed 4 nights in Sep 2022
Response from Vy Nguyen (Ms.) on Sep 19, 2022
Dear Scott and Kate,We are happy to know you have had an exceptional stay in our resort.We do hope to welcome you back soon to our beautiful resort in the near future.Best Regards,Palm Garden Resort.

10/10 Excellent

Raviv

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, serene and relaxing ambience and layout as well as comfortable. Very friendly, helpful and professional staff including housekeeping, waiters, cooks, lifesavers bell men, security, and front desk. Bed mattresses are old and uncomfortable. F&B at restaurant is much over prices and its' quality and selection are disappointing. Lack of handheld shower in the bathroom is inconvenient especially when having to shower young children. Otherwise, we had a very enjoyable stay
Stayed 2 nights in Sep 2022
Response from Vy Nguyen (Ms.) on Sep 13, 2022
Dear Raviv,We are so grateful to you for leaving us a very nice review that inspires us a lot in doing our entire job.All your comments have been sent to our management board for suitable improvements and hope that, your returning stay in the future will be better than it was.Best Regards,Vy Nguyen (Ms.)

10/10 Excellent

Raviv

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Tranquil, peaceful and beautiful ambience, layout and atmosphere. Very friendly, helpful and professional staff including the waiters, cooks, house keepers, life savers and bell men such as Mr. Thi. We were however disappointed with quality, quantity, narrow selection and high over pricing of the food and beverage (with exception of breakfast). Lack of handheld shower in the bath is also a problem especially when having to shower young children. Bed mattresses are old and relatively uncomfortable. Replacing them will go a long way with improving the already enjoyable stay.
Stayed 1 night in Sep 2022
Response from Vy Nguyen (Ms.) on Sep 13, 2022
Dear Raviv,We are so grateful to you for leaving us a very nice review that inspires us a lot in doing our entire job.All your comments have been sent to our management board for suitable improvements and hope that, your returning stay in the future will be better than it was.Best Regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Vy Nguyen (Ms.) on Sep 12, 2022
Dear Mr. David,Thank you for leaving us a review score at 8/10 after your stay.We are looking forward to welcoming you back in the near furture.Best Regards,Vy Nguyen (Ms.)

10/10 Excellent

Raviv

Stayed 4 nights in Aug 2022

4/10 Poor

Menaka Muthu

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointing stay
We (2 adults + 1 child) stayed in Bungalow 401 which was one of the most premium room types available. Unfortunately the bathroom had a substantial leak on arrival & the first night we were unable to sleep due to rainwater leaking into the bungalow. In the subsequent night, one of the hotel handymen were undertaking repairs of the roof of the bungalow so we were unable to sleep. Cleanliness was sub-par with sandy floors & several pests (incl. a cockroach) within the hotel. We rarely (if ever) post negative reviews but felt obligated to do so considering our overall poor stay. I wouldn't recommend a trip here. Happy to share videos.
Stayed 2 nights in Aug 2022
Response from Vy Nguyen (Ms.) on Aug 13, 2022
Dear Menaka Muthu, Kindly accept our apologize for this unexpected trouble causing to your stay. We have planned to fix the roof, however, the sudden heavy rain in the summer make us negatively come up with a solution. We care about our guests at Palm Garden Resort, and do hope there is no ever a problem with one of our guests. If there is any chance that you can give us for a compensation, kindly contact us via our public email. Best wishes to you and your family. Best Regards, Palm Garden Resort!

10/10 Excellent

Greg Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Right on the beach. Free Shuttle into Hoi An. Great restaurant and mini market across the road. Mi Casa, ask for Chung she is amazing and can organize tours and transfers at great prices as well as excellent food and drink.
Stayed 9 nights in Jul 2022
Response from Vy Nguyen (Ms.) on Aug 6, 2022
Dear Greg Alan, Thank you for leaving us a nice review. It was so happy to know that you love our resort and our neighborhood too :) . Having chance to welcome you back to our resort is always our expectation. Best Regards.

10/10 Excellent

Jeppe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Really amazing place - I read some reviews about the age of the place and was a bit worried. Nothing to be worried about, the place is spotless and well maintained. The breakfast is great and the staff very friendly and relaxed. Highly recommend.
Stayed 3 nights in Jul 2022
Response from Vy Nguyen (Ms.) on Jul 25, 2022
Dear Jeppe, Thank you for your leaving us a kind review after your wonderful stay in our resort. We do hope to having chance to welcome you back in the near future. Best Regards, Vy Nguyen (Ms.)

10/10 Excellent

Nereida

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place to stay, so beautiful the beach is just perfect, in this place you can see the best sunrise ever, I just loved it. The welcome is the excellent, very friendly staff, the restaurant what great food.
Stayed 3 nights in Jun 2022
Response from Vy Nguyen (Ms.) on Jul 7, 2022
Dear Nereida, Thank you for leaving us a review which is thought to be a huge motivation for all of our staff. We are looking forward to having a chance to welcome you in the near future. Best Regards, Vy Nguen.

10/10 Excellent

Levi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palm Garden Beach Resort was a fantastic place to relax and enjoy the scenery. Our first overseas trip in some time (thanks covid) was made fantastic by the lovely staff, well kept grounds and even better weather! Facilities were clean and well kept, had the pool to ourself some days as the tourists still aren’t around! Get yourselves over here now!
Stayed 4 nights in May 2022
Response from Vy Nguyen (Ms.) on Jun 10, 2022
Dear Levi, Thank you so much for leaving us a nice review which is always considered to be our motivation in working. Hope to have a chance to welcome you back to our resort in the near furture. Best Regards, Palm Garden Resort.

10/10 Excellent

Charsley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, lovely people all really friendly, great place to relax and unwind
Stayed 6 nights in Apr 2022
Response from Vy Nguyen (Ms on May 13, 2022
Dear Charsley, Thank you for your kind feedback which is highly appreciated from our team. We are looking forward to welcoming you back to our resort in the near future. Best Regards, Vy Nguyen (Ms.)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palm Garden is a large beach resort outside downtown Hoi An. We were upgraded from sea view room (under reno) to ocean front bungalow [Hotels are suffering due to down turn in tourism as a result of Covid 19]. We had a large open oversized room with doors that open onto a patio and open lawn with loungers on ocean side - but no beach (apparently washed away overnight in storm 7 Yrs ago). Also a great size pool and several restaurants (did not use) The people at the resort were so friendly and helpful.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing break. Little disappointed that the Hotel beach was inaccessible - apparently it's a "time of year" thing. That didn't spoil the stay.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it we were upgraded due to being quiet with corona virus The pool was great the gardens were immaculately kept by friendly ground staff Breakfast had variety and was tasty
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and clean and staff were very friendly and accomodating. Unfortunately, one of the main reasons we booked with the hotel was because it advertised a beach in the resort. There was no beach and instead there was a high wall just looking out at the ocean and we were quite disappointed.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Feb 2020

10/10 Excellent

Dev, Melbourne,fl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at this property were all so nice. The rooms were great. Nice showers and bathroom in general. The pool is incredible as well.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We went with the bungalow which was amazing! It was with in 50 feet of the ocean and the staff decorated our room so well for our honeymoon!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Firstly I would like to say I don't like leaving bad reviews. And in particular this place has two good things ; kind people and good breakfast. The pool is nice too itself However that's where it stops. Mildew in the umbrellas by the pool and in the room. Old facilities. Nothing in the room - hair dryer ? Plastic bags for laundry are absent, the soap and shampoo is in refillable old bottles ? The TV's are not modern , the bar and restaurant look old and sad, the beach is unusable and it's far from anything and everything. I expected a five star resort but found a 3 star place that has been riding the cozy Vietnamese tourist board 5 star rating. Undeserved. Given all the options in the area I walked away feeling ripped off and deceived from the pictures and reviews. As a 6 year Vietnam veteran with a Vietnamese wife who was equally unimpressed please avoid this is not worth the asking price
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

NYBoys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about the resort. The rooms are great. The staff is amazing. It's super clean. The breakfast was beyond amazing. I will definitely come back here. Love love.
Stayed 3 nights in Dec 2019

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019