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Reviews of Country Inn & Suites by Radisson, Hoffman Estates, IL

3 out of 5
Country Inn & Suites by Radisson, Hoffman Estates, IL
2280 Barrington Rd, Hoffman Estates, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 425 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 78 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jean

Travelled with family
Disliked: Amenities, property conditions & facilities
The vending machines were not in operation, they didn’t think to let us know when we checked in… we had to purchase warm bottles of water for 2.50 a bottle
Stayed 1 night in Apr 2024

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you on your next visit.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel close to I-90 for trip to Chicago. Staff very kind and helpful.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you on your next visit.

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean affordable and good size rooms
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again on your next visit.

6/10 Okay

Deborah

Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visit.

6/10 Okay

Deborah

Travelled with family
Disliked: Amenities
Same breakfast food
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for your review! We are sorry you did not enjoy our breakfast. We are limited service but always have a type of egg, sausage and potato along with all our other offerings.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and walking distance for a "big city" hotel
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you so much for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Bobbie Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pit stop
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Jon

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Sandra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The gentleman that checked me in is sooo sweet! He was very personable and when I brought the luggage cart back, he came and got it from me to put away. I walk with a cane and he didn't want me to have to walk all that way! He also brought me a couple of coffee filters when I explained that we forgot to pack some!!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for your kind review! We are pleased that you enjoyed your stay with us and our great customer service. We look forward to seeing you again soon.

6/10 Okay

Deborah

Travelled with family
Need better breakfast
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us. We would be happy to hear what we could have done better to improve your stay.

6/10 Okay

Lyudmyla

Liked: Staff & service
Breakfast was great, but property itself not so clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us.

8/10 Good

Chacko

Travelled with family
Liked: Cleanliness, staff & service
Front desk staff were very friendly and enjoyed the free breakfast
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Genesis

Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.

2/10 Terrible

Caitlin

Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for your review! We would like to hear what we could have done better so your stay was perfect. Please feel free to reach out to me to let us know.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for your review! We would like to know what we could have done better. That is our goal!

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for your review! We would like to know what we could have done better to make your stay better. That is our goal!

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Everything was great. The only thing we did not like was the smell in the room. When we got home I could still smell it on all my clothes in the suitcase.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for your review! We would like to hear what room you stayed in so we can correct the issue. Our goal is so you can have a great stay? Did you report it to the front desk so they could make it right!

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service
Door wasn’t secure
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Thank you for your review! Please let us know which door is not secure? Did you report the issue to the front desk. We could have addressed it immediately.

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Door isn’t so secure
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Duplicate review!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊👍Nice!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Thank you for your review! We are so pleased that you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Cynitha

Liked: Cleanliness, staff & service, property conditions & facilities
Ok stay
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us. We would be happy to hear what issues or concerns you had during your stay. Our goal is to have a great stay.

6/10 Okay

Hector

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was an ok hotel to stay at
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us. We would be happy to hear what issues or concerns you had during your stay.So we can make it right next time.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful place to stay that close by a lot of areas. The staff was so friendly, and very helpful. The facility was super clean and the surrounding area was nice. We will definitely return and utilize these hotels in the future.
Response from General Manager on Feb 29, 2024
Thank you so much for your kind review! We are so pleased that you enjoyed your stay with us and our great staff. We look forward to seeing you again on your next visit.

10/10 Excellent

Dan, Norridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Li

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for your review! We hope you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Fatima

Liked: Property conditions & facilities
Disliked: Staff & service
Meh
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for your review! We hope you enjoyed your stay with us. We look forward to seeing you agin on your next visit.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again on your next visit.

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. My problem was that Expedia had canceled my reservation. Fortunately, the person taking care of me was knowledgeable and helpful, getting my reservation activated again, with additional effort from me.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you for your review! I am sorry Expedia cancelled your reservation but glad the front desk was able to assist you. We look forward to seeing you again on your next visit.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from General Manager on Feb 12, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visist.

8/10 Good

Dawn

Liked: Property conditions & facilities
Disliked: Staff & service
I was told they don’t usually rent to people who live local. And then I was questioned about why I was staying since I live local to the hotel. Was I having a party? Was I renting it for my kids? It seemed inappropriate.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Thank you for your review! I am sorry you felt the front desk was inappropriate. The agent was just screening the room as we do not allow parties or renting for children. We hope you enjoyed your stay and will try us again.

8/10 Good

Jose

Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again on your next visit.

8/10 Good

leslie

Liked: Cleanliness
good for the price
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.

6/10 Okay

Michael

Wasbest staff ever
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
I am sorry you were not pleased with your stay. We would be happy to hear what we could have done better. We are pleased that you enjoyed the staff.

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for your review! We are so pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visit.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service
Rooms was nice , elevator needs a lot of updating . We just had a snowstorm in the area and parking lots have not been plowed so they are covered in snow . Staff at front desk was very nice upon checkin .
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for your review! We did a a major snow storm and the plow trucks will not come until blowing snow and wind calm down. I can assure you they did plow twice each day and salted twice each day. They did a great job at Hyatt and our hotel for how severe it was.

8/10 Good

Pooja

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
We are sorry you did not enjoy your stay with us. Did you let the front desk know of any issues or concerns you had. They would have tried their best to make it right.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nicely appointed
this is a nicely appointed and well maintained property. Staff was courteous and responsive. Bed was comfortable and the property was nice and quiet. Rates were reasonable for what you receive. The area has a ton of options for food and shopping. transportation is good - it's directly off the tollway. I would definitely come back when in the area.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 16, 2024
Thank you for your review! We are so pleased that you enjoyed your stay with us. We look forward to seeing you again on your next visit and we "Thank You" for your business!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visit. We appreciate your business.

10/10 Excellent

Frank

Breakfasts have been great! Property pretty well maintained!
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 29, 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and our breakfast. We hope to see you again soon!

2/10 Terrible

TORRANCE

Disliked: Cleanliness, staff & service, property conditions & facilities
It's a pretty good location and good facilities. However, the guy named “Patrick” at Prot is quite rude. This guy made me feel very bad at the end of the year in chicago.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Thank you for your review! We are sorry you had to end the year like this. I would be happy to hear what issues or concerns you had during your stay,

6/10 Okay

Sarah

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us. I would be happy to hear what issues or concerns you had during your stay.

8/10 Good

Quiarah

Travelled with partner
Liked: Amenities
It was just okay. Could’ve been nicer.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 3, 2024
Thanks for your review! We are sorry you did not enjoy your stay. We would be happy to hear what issues or concerns you had during your stay so we can improve.

2/10 Terrible

Latoya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First off they gave me a dirty room everything was on the dresser no linens on bed window wide open without a screen elevator horrible stink ice machine don’t work and they have connected rooms which the doors a sealed close and they won’t allow the rooms to connect but I paid for connecting rooms
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 3, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us. We do not have or off connecting rooms so there are no rates you could have paid for them. Ice machines are located on every floor so there is always plenty of ice, I had maintenanace check them and they are working fine so I am not sure of the issue with the one you tried.

8/10 Good

Amy

Stayed 1 night in Dec 2023
Response from General Manager on Feb 29, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Nashun

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us. We would be happy to hear what issues or concerns you had during your stay so we can improve. Did you let the front desk know as they would have made it right!

10/10 Excellent

Adalberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visit.

10/10 Excellent

ROSANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parada de una noche
Aunque sólo fue una noche, todo fue excelente
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.