Ratings based on 238 Verified Reviews

4.1 out of 5
89% of guests recommend
4.1 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller from SG

Posted 7-Jun-2019
Located in Old Quarter and near the lake. Clean and spacious room. Great breakfast. Do book the balcony rooms for the view. Very near the airport-bus stops.
3 out of 5
by A verified traveller from Chicago

Posted 6-Apr-2019
Staff was very helpful and super friendly. I booked a tour to Halong Bay and it was as described and better than any other tour boat. I also forgot and left a small bag in taxi and I didnt have a way to contact the driver. (It seemed impossible to get to the driver.) The staff called and hunted down the taxi driver and eventually got the bag for me. Beds were big size and morning breakfast was good. However, we stayed there for one night and left there next day although we had paid for two nights. The bathroom smells like swer is open. Bed sheets feels like it wasnt washed for long. A lot of mosquitos were in the room biting all night. The elevator was very small. The stairway was smelly. Sorry to say for friendly staffs but it seriously needs renovation and cleaning service and new carpet for stairs.
4 out of 5
by A verified traveller

Posted 12-Mar-2019 on Hotels
Staff were very friendly, breakfast was great, bus to the airport stops outside which was handy, was able to walk to where we wanted to go, nice spacious room, only downside was the bed was a bit uncomfortable.
5 out of 5
by A verified traveller from SG

Posted 11-Mar-2019
Clean, spacious room with balcony overlooking Hang Tre street. Very comfortable bed!
4 out of 5
by A verified traveller

Posted 26-Feb-2019
Over all the hotel is good except the elevator. It is too small and slow.
2 out of 5
by A verified traveller from Milwaukee USA

Posted 20-Feb-2019
The staff is amazing. Very kind and helpful but that is about it!!! The facility is no place to stay!! I had the large room that they call the Honeymoon suite. Really? Two double beds put together with mattress that are no more than fome super soft that your back hurts and you can not get a good night sleep. I changed 3 room till I am in something that is barbell no more. Sinks have cracks in them . The shower in two of the rooms I stayed in did not function well and where never fixed even though I reported it more than once. For me it is not a place I will go back to.
5 out of 5
by A verified traveller from Rogersville, Tennessee

Posted 13-Feb-2019
Staff was fantastic. Very old elevator that you can barely fit in, but, that was only drawback. Very good breakfast, great a/c and wifi is fast. Within 10 minutes of Hoan Kiem lake.
5 out of 5
by A verified traveller from Rogersville, Tennessee

Posted 5-Feb-2019
Staff was extremely friendly and very helpful. Excellent location, wifi was very fast. Huge bed which I really enjoyed and was very comfortable.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 2-Feb-2019
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 1-Feb-2019 on Hotels