Exterior
Check availability

Reviews of Palace Hotel Saigon

4 out of 5
Palace Hotel Saigon
56 - 66 Nguyen Hue Street . District 1, Ho Chi Minh City

Reviews

7.4

Good

Rating 10 - Excellent. 171 out of 856 reviews" "
Rating 8 - Good. 345 out of 856 reviews" "
Rating 6 - Okay. 218 out of 856 reviews" "
Rating 4 - Poor. 75 out of 856 reviews" "
Rating 2 - Terrible. 47 out of 856 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Giang

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was given to someone. Everything was old.
Stayed 2 nights in Apr 2024
Response from Ms. Hanh Nguyen on Apr 5, 2024
We apologize that you had a negative experience during staying at our hotel. We have noted your feedback about the hotel's facilities and will strive to improve better.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Mar 2024
Response from Hanh Nguyen on Apr 1, 2024
Thank you so much for staying with us and your feedback. We look forward to welcoming you back in a near future.Best regards,

6/10 Okay

chin loh

Travelled with family and small children
location is good.only night time is noisy and too bright advertisement light .
Stayed 4 nights in Mar 2024
Response from Ms. Hanh Nguyen on Mar 25, 2024
Thank you so much for your staying with us.

6/10 Okay

Mai

Travelled with family
Liked: Property conditions & facilities
Just stay overnight to this hotel. Front desk service staffs were nice and helpful. Staffs at the restaurant were not approachable, not friendly. The service was ok.
Stayed 1 night in Mar 2024
Response from Ms. Hanh Nguyen on Mar 25, 2024
Thank you so much fofr your staying with us. We noted and strive to improve the staff at the restaurant right now.

10/10 Excellent

Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back again and recommended for staying
Stayed 2 nights in Feb 2024
Response from Ms. Hanh Nguyen on Feb 19, 2024
Thank you for choosing Palace Hotel Saigon for your recent stay. We hope you enjoyed your time with us. Your satisfaction is our priority, and we would love to hear your feedback. We look forward to the opportunity to welcome you again in the future.Best Regards,

8/10 Good

Alex

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed many times great staff rooms dated fabulous location one big problem is the AC even with AC basically off it's absolutely freezing a big problem so have to live with no AC!
Stayed 2 nights in Feb 2024
Response from Ms. Hanh Nguyen on Feb 19, 2024
Thank you for choosing Palace Hotel Saigon for your recent stay. We hope you enjoyed your time with us. Your satisfaction is our priority, and we would love to hear your feedback. We look forward to the opportunity to welcome you again in the future.Best Regards,

10/10 Excellent

Young

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TET is right at front door, flowers street Nguyen Hue, we booked 1 room for 3 days and other room 4 days, enjoy it. Tet this year is on Feb 10, 2024 We're thinking come back the year 2025 at this hotel. Linda & Young
Stayed 4 nights in Feb 2024
Response from Hanh Nguyen on Feb 19, 2024
Thank you for choosing Palace Hotel Saigon for your recent stay. We hope you enjoyed your time with us. Your satisfaction is our priority, and we would love to hear your feedback. We look forward to the opportunity to welcome you again in the future.Best Regards,

10/10 Excellent

Benoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Feb 2024
Response from Hanh Nguyen on Feb 19, 2024
Thank you for choosing Palace Hotel Saigon for your recent stay. We hope you enjoyed your time with us. Your satisfaction is our priority, and we would love to hear your feedback. We look forward to the opportunity to welcome you again in the future.Best Regards,

10/10 Excellent

Ling

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great everything recommend to stay where your in ho Chị Minh city
Stayed 1 night in Feb 2024
Response from Hanh Nguyen on Feb 19, 2024
Thank you for choosing Palace Hotel Saigon for your recent stay. We hope you enjoyed your time with us. Your satisfaction is our priority, and we would love to hear your feedback. We look forward to the opportunity to welcome you again in the future.Best Regards,

8/10 Good

Kimlien

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ms. Hanh Nguyen on Jan 24, 2024
Thank you for staying with us. We look forward to continuing serving you as a valued customer.Thank you again for your valuable support and comment.

6/10 Okay

Michael

Stayed 1 night in Jan 2024
Response from Ms. Hanh Nguyen on Jan 24, 2024
Thank you for staying with us. We look forward to continuing serving you as a valued customer.Thank you again for your valuable support and comment.

10/10 Excellent

THUY

Stayed 3 nights in Jan 2024
Response from Ms. Hanh Nguyen on Jan 12, 2024
Thank you for staying with us. We look forward to continuing serving you as a valued customer.Thank you again for your valuable support and comment.Sincerely,Ms. Hanh Nguyen

8/10 Good

Cuc

Stayed 3 nights in Dec 2023
Response from Ms. Hanh Nguyen on Dec 22, 2023
Thank you for staying with us. We look forward to continuing serving you as a valued customer.Thank you again for your valuable support and comment

10/10 Excellent

Hoang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 5 nights in Dec 2023
Response from Ms. Hanh Nguyen on Dec 22, 2023
Thank you for staying with us. We look forward to continuing serving you as a valued customer.Thank you again for your valuable support and comment

2/10 Terrible

Premkunar

Stayed 1 night in Dec 2023
Response from Ms. Hanh Nguyen on Dec 20, 2023
Thank you for staying and bringing this matter to our attention. We take full responsibility for the mistake and assure you that we are taking the necessary steps to prevent it from happening in the future. We look forward to continuing serving you as a valued customer.Thank you for your invaluable support and feedback

10/10 Excellent

Michal, columbiaheights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ms. Hanh Nguyen on Dec 20, 2023
Thank you for choosing our hotel and having a chances to share your experiences. It is a pleasure for us to know that you found your stay enjoyable, and you had a memorable experiences with us.Our hotel aims to provide exceptional services and we were delighted to hear that we were able to exceed your expectation. Your feedback is a great encouragement to us as we strive to be better each of each every day.We are look forward to welcoming you back to Palace Hotel Saigon.Sincerely,

10/10 Excellent

Peter

Stayed 3 nights in Nov 2023
Response from Ms. Hanh Nguyen on Dec 13, 2023
Thank you for staying with us. We look forward to continuing serving you as a valued customer.Thank you again for your valuable support and comment.

6/10 Okay

Hue Chi

Stayed 2 nights in Dec 2023
Response from Ms. Hanh Nguyen on Dec 12, 2023
Thank you for staying with us. We look forward to continuing serving you as a valued customer.Thank you again for your valuable support and comment.

10/10 Excellent

Ai-Phuong

Stayed 5 nights in Nov 2023
Response from Ms. Hanh Nguyen on Jan 31, 2024
Thank you for staying with us. We look forward to continuing serving you as a valued customer.Thank you again for your valuable support and comment.Sincerely,

8/10 Good

Quan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast
Stayed 2 nights in Nov 2023
Response from PALACE HOTEL SAIGON on Dec 4, 2023
Thank you for taking the time to review our property

10/10 Excellent

Tram

Stayed 3 nights in Oct 2023
Response from Palace Hotel Saigon on Dec 4, 2023
Thank you for taking the time to review our property

8/10 Good

Bach

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Palace Hotel Saigon on Nov 6, 2023
Thank you for your review for our hotel

6/10 Okay

Uyvu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Palace Hotel Saigon on Sep 25, 2023
Thank you for your review for our hotel

8/10 Good

Glenn

Travelled with group
Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Sep 2023
Response from Palace Hotel Saigon on Sep 25, 2023
Thank you for your review for our hotel

10/10 Excellent

Lynh

Stayed 2 nights in Sep 2023
Response from Palace Hotel Saigon on Oct 16, 2023
Thanks for your review our hotel

8/10 Good

VENERANDO

Liked: Cleanliness, staff & service
great location
Stayed 2 nights in Aug 2023
Response from Palace Hotel Saigon on Aug 28, 2023
Thank you very much for taking the time to review our property

8/10 Good

Malcolm

Liked: Cleanliness, amenities
Great location, limited options 4 breakfast. No information in lobby if you wanted to book tours. Room was small.
Response from PALACE HOTEL SAIGON on Aug 28, 2023
Thank you very much for taking the time to review our property

10/10 Excellent

DR. DAVID, Sacramento

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good deal
Stayed 1 night in Aug 2023
Response from Palace Hotel Saigon on Aug 28, 2023
Thank you very much for taking the time to review our property

10/10 Excellent

An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Hanh Nguyen on Jun 28, 2023
THANKS SO MUCH

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room is very old. Have smell. Bathroom not good.
Stayed 2 nights in Jun 2023
Response from Hanh Nguyen on Jun 28, 2023
Thank for your message. Palace Hotel is renovating, we hope to welcome you again in coming time.

10/10 Excellent

Trang

Stayed 4 nights in May 2023
Response from Hanh Nguyen on Jun 28, 2023
Thank you for your staying

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Good overall value when considering the location in the heart of District 1. If you like the hustle and bustle of the city, then it doesn’t get much better than this. However if you’re a light sleeper, then perhaps consider a different area as you’ll hear outside music till midnight. Overall clean but a little dated facilities. (They are undergoing renovations.) Decent breakfast in the morning for guests.
Stayed 2 nights in May 2023
Response from Hanh Nguyen on Jun 28, 2023
Thank for your staying with us.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
I thoroughly enjoyed my 13 day stay in May 2023! I booked a room with a balcony and enjoyed people watching on Nguyen Hue (the walking street). The hotel staff were friendly, spoke English, and helped with all of my questions. The buffet breakfast was always good and the restaurant on the first floor provided a beautiful view of the outside activities with excellent food and service. Very little traffic noise. Within easy walking distance of many stores, restaurants, and tourist attractions. I couldn't have picked a better hotel for my needs.
Stayed 13 nights in May 2023
Response from hanh Nguyen on Jun 29, 2023
thank for your staying with us.

8/10 Good

Hao

Stayed 3 nights in May 2023
Response from Palace Hotel Saigon on May 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

TRONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023
Response from hanh nguyen on Jun 29, 2023
thank for your staying with us

2/10 Terrible

Tongtong

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Palace Hotel Saigon on May 4, 2023
Thank you for your review for our hotel and we truly apologize for the inconvenience that we have caused on you during your stay

6/10 Okay

GOH

Stayed 4 nights in Apr 2023
Response from Palace Hotel Saigon on Apr 17, 2023
Thanks for your review our hotel

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Palace Hotel Saigon on Mar 24, 2023
Thank you for your review for our hotel

2/10 Terrible

Hai

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No good
Stayed 1 night in Feb 2023
Response from Palace Hotel Saigon on Feb 15, 2023
Thank you for your review for our hotel and we truly apologize for the inconvenience that we have caused on you during your stay.

10/10 Excellent

Anh Minh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Vi and Co are VERY VERY friendly and helpful Always helping with a smile Thak you VERY much
Stayed 4 nights in Jan 2023
Response from Palace Hotel Saigon on Jan 31, 2023
Thank you very much for taking the time to review our property. It's always heartwarming to hear that our staff was appreciate

6/10 Okay

Vicki, Wattle Grove

Travelled with family
Liked: Staff & service
5☆ for the location & 5 ☆ for the services however 2☆ for the property, as it was old, moulded and has been downgraded over years
Response from Palace Hotel Saigon on Jan 30, 2023
Thank you for your review for our hotel and we truly apologize for the inconvenience that we have caused on you during your stay. We're try our best to improve them. Best regards, .

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Zhi Wei Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Nice views, near to shopping belt and breakfast was not too bad. Only the wifi is very poor, even after reception said to reset it I still can't connect. Be prepared to buy your own data plan before staying here if you need internet access. Otherwise the rest are value for money.
Stayed 2 nights in Dec 2022
Response from PALACE HOTEL SAIGON on Dec 12, 2022
Thank you for your review for our hotel and we truly apologize for the inconvenience that we have caused on you during your stay. We're try our best to improve them. Best regards,

10/10 Excellent

kee meng

Stayed 2 nights in Nov 2022
Response from Palace Hotel Saigon on Nov 18, 2022
Thank you for taking the time to review our property, your comments are very much valued.

10/10 Excellent

KENSUKE

Stayed 1 night in Aug 2022
Response from Palace Hotel Saigon on Sep 15, 2022
Thank you for taking the time to review our property, your comments are very much valued. We look forward to seeing you on your next trip to Hochiminh City. Best regards,

6/10 Okay

Ho Sum

Business traveller
Location good Room small Internet sometimes slow
Stayed 1 night in Aug 2022
Response from Palace Hotel Saigon on Aug 28, 2022
Thank you for your review for our hotel and we truly apologize for the inconvenience that we have caused on you during your stay. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.

10/10 Excellent

james

Stayed 4 nights in Aug 2022

4/10 Poor

takashi

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel doesn’t have parking
Stayed 1 night in Jun 2022
Response from Palace Hotel Saigon on Jun 16, 2022
Thank you for your review for our hotel and we truly apologize for the inconvenience that we have caused on you during your stay

10/10 Excellent

steven

Stayed 2 nights in Jun 2022
Response from Palace Hotel Saigon on Jun 16, 2022
Thank you for taking the time to review our property, your comments are very much valued. We look forward to seeing you on your next trip to Hochiminh City.

8/10 Good

Dieu Tinh Thi

Travelled with group
Liked: Cleanliness, staff & service
Great location. Friendly staff
Stayed 3 nights in Apr 2022
Response from Palace Hotel Saigon on May 11, 2022
Thank you for taking the time to review our property, your comments are very much valued.